They are a well stocked store that always has what we need in stock for our cat and our dog who eat…read moreparticular favorite foods and snacks and supplies and toys at market prices, no overpricing. We call ahead to make sure at the Lansing Marketplace store. I am a shopper and not connected to the store in any way, just a satisfied customer. Same price as Chewy, Walmart, and the other local store but carry a wide variety and always willing to check stock for us. No hit and miss. Worth the stop. Grand Ledge customer.

They had a lot of animals but they don't have a lot of reptiles though I wish they do because I…read morelove reptiles,amphibian and also mammals .

This pet hotel is awful, I don't think I would even want to spend a night here. The only plus is…read morethe location but I would be worried to leave my loving pet here.

I used BFPH mostly because it's close to the airport but staff had an attitude like they don't want…read moreto be there.

I brought my two yorkies here for grooming for the first time. I chose Elegant Pooch because of…read moretheir good rating on Yelp! (We just moved here, and I rely on Yelp! for a lot of things!) This is a very nice grooming facility. Very open space - as you enter, you will see groomers grooming dogs to the left (behind a short wall) and the receptionist to the right. Staff is friendly, polite and professional. Facility is clean and fresh-smelling. There is a calming climate in the facility - no barking dogs or loud voices. "Julie" was scheduled to groom my dogs. She did an excellent job. Another cool feature - I went with Julie to retrieve my dogs, and they are not contained in cages yet instead, behind individual glass doors that have little (slightly) raise beds in them! When we entered the hall to the boarding area, I loved seeing both of my darling dogs, perfectly groomed, lying together on that little bed!

Do not board your pet here. They leave your pet locked in tiny rooms in their own urine and feces,…read moreespecially after business hours. The only time they get taken outside is during normal business hours when and if the Kennel Tech is working. I myself have heard the owner tell the nice girl, who is no longer working there, not to worry about going in back to help or let dogs out. The desk is top priority. The prices are ridiculous and I have even heard groomers yelling at the pets on their tables. Megan I believe her name was, poor girl, I swear she lived there. She always took such great care of my dog while he was there. Such great service and care for the pets and clients in my experience. Since she's been gone nothing but terrible service. I would not recommend anyone bring their pet there now.

I made the unfortunate decision to hire this company to sit for my elderly dog. The owner came for…read morethe initial assessment and handed me their formal fee schedule. But once she saw where I lived and that I'm a doctor, the cost went up. She seemed to have forgotten that she gave me the fee schedule and was charging me more. But I had a business trip so I didn't complain at the time. As soon as I got to the airport for my trip I was bombarded with texts and calls about my dog. The woman who was actually walking my dog had been not been given any of the instructions about my dog and did not show up when I had asked (she didn't know this either). I was furious and very concerned. I called the owner who chewed me out. THIS DOG SERVICE COSTS MORE THAN ANY AGENCY I HAVE EVER USED....I've lived all over the country and my walkers everywhere cost less. California, New Orleans, NY, MO, IL, PA, MI - all less. I fired them and she refused to refund me all of the remaining money and I was very concerned that they had a copy of my house key (I got it back but I was still very worried after this woman's irratic behavior.) Consider yourself warned.

Heidi came to our home and took outstanding care of our pack. Yup, multiple cats and dogs and she…read moredid it with ease. We are so happy with the care she gave we have already rebooked for next time!

The people at Pet Butler are great. They do a good job…read morecleaning up and when you interact with them, they are very friendly. for them to anyone who has dogs.

I don't like to do this, but I can't get a call or response to my issue that started at the…read morebeginning of November, and we are now at Thanksgiving Day with 0 communication from the owner. I was told by the support # I called that they are not allowed to give out the local number and that they will contact me. The support call center they use is just that, a call center. They have no authority whatsoever as they are hired by Pet Butler to run the sales/customer care calls or, so I was told. It is odd to me that I can't talk directly to the owner or the manager in charge instead you have to go through the middleman call center. I pay at the start of every month for 2 days a week, I was told they have staffing issues by the call center each time I've called. That's fine, I understand that, but I had 0 communication from local staff to let me know that was an issue until last week. They sent an email but didn't give any other details about pre-paid customers getting credits since they can only do 1 day a week. Instead, they claim on my profile that they came out on Mon/Thurs when in reality they didn't come out until Sunday after the 1st snow fall said the 1-2 inches of snow was too much, no visibility, and charged me for stopping by supposedly. We were home that day and they never came, I even went outside after I got the text and recorded my walk from my garage to the side yard where there were 0 tracks and completely smooth snow. I requested a 1-day credit towards next month but since they parked in my driveway supposedly, I was charged and they won't credit me. Since then, I've made several calls to get this resolved and I've been met with laugher and promised call backs that never came to fruition. I don't know what to do at this point other than cancel service and make a complaint to my bank about being overcharged. I don't understand what happened, they were amazing! Our tech was very throughout (and still is when he's able to make it) and very nice. Sometimes he'd leave a little baggie that had a few snacks for our pups. I highly recommend our tech and have nothing but praise for him, but Pet Butler as a company is very lacking in customer service and accountability. I really hope they can get their communication issues resolved as I don't like to see people's jobs put at risk by poor management.

This place is okay. They are always nickel-and-diming you. They like starting with the most…read moreexpensive test and then go to the next most expensive test. They don't listen to the owner, who actually knows their own pets. VERY PRICEY!!! If you want to go to an expensive vet, go to MSU. They are good.

So far so good. I have taken my Leslie here twice now (I'm new to the area). The staff is friendly…read moreand helpful. My dog who is timid around strangers has done alright with them here which is a positive in my book. Unfortunately, their kennel seems to be booked up every time, so I have no experience there. Prices are reasonable. The kennel is cheaper than most places which is probably why it's always booked up. Ha! Not complaining. Like to see places keep their costs low so everyone can use them.

I've been taking my fur babies here for a few years now and they always give us the best results…read moreand are so kind. They always ask what we want done and I just tell them to surprise us and make them look good and they never fail!!

I am sharing this post because the original review we left on the company's Facebook was…read moreintentionally deleted from their page. The owner's response was far from acceptable! As a matter of fact, they went to such great measures to delete their entire page just to prevent others from seeing how they handle their business. What a shame for our small town to have such unprofessional business conducted in this manner. After posting this, I have had sooooo many friends and acquaintances reach out to share their similar experiences. Very, very sad.

I enjoy this place but each time it's something. When you book be informed. Don't book first in the…read moremorning the cats are sleeping still, if you book at the end of the day they will be scooping litter and spraying the place down and that sucks. Also call and ask if they have a birthday party because I booked and came in early to order my coffee and there are 5 kids running around scaring the cats so yeah that sucked too. Support the cats but be informed to you actually get to see them.

Amazing place, my favorite business probably ever. I can't even articulate how good the atmosphere…read moreand service is. Plus, the coffee is great and their hot chocolate is the best I've ever had! Instrumental in my battle with mental health and self-confidence, what with the casual atmosphere and opportunities to contribute back to needy cats just melts away my anxieties. Couldn't recommend enough even just to stop in for a $5 coffee and some cute stickers.