I saw a Facebook post for puppy training by Crystal from Passion Fur Paws. I contacted Crystal and paid the money for the class up front (required for her classes) and for a collar she was going to order my puppy for training. We went to the first class and my puppy would not participate. Within the first 10 minutes of class, Crystal said she thought it was too much on our puppy and volunteered to come to our home for her training. This was in Feb 2017. As of today, I have emailed her and texted her numerous times. At first, I was trying to schedule a date/time. On March 13, 2017 Crystal text me and said, "Hi. I'm so sorry. I've been very busy. Let me make sure of a time for you and let you know." I responded "Ok. Thanks." Since then, no more communication from her. I finally text her two weeks later and said that it didn't appear to be working out because she contacting us and it has been a month since she originally said she would come to our home. I requested a refund. Since that text, I have emailed her once and text her 2 additional times, but no response. In my last text, I even said if she was having financial issues, we could probably work a payment arrangement, but I still have not received a response. I am not sure about her training abilities and I am not bashing them, but her communication skills, customer service skills, and business skills leave something to be desired. I would never pay her up front again because she will not return your money if she cannot fit you in. Also, one of the documents she sent us was her refund policy. It states that she will not refund after your second class. We were 10 minutes into our first session when she said that she would train her at our house and not consider that visit at Pet Supply Plus as a training session, so we were well within our rights for a refund under her own written policy. read more