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Pet Supplies Plus Durham

4.1 (30 reviews)
Open 9:00 am - 9:00 pm

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This was the worst grooming experience I've had in my 11 years as a dog owner. My appointment was originally scheduled for Tuesday, March 4 at 9am with Tiro. I received a text message 30 minutes before my appointment stating I needed to cancel because the groomer was no longer available. I rescheduled for Thursday, March 6 at 1pm with MJ. I dropped my dog off and was told it would be a "while" due to the number of appointments scheduled for the day. Four hours passed and I hadn't heard from the groomer. I began calling the store at 5pm because I needed to know the status of my dog. In my experience, it is very unusual that a groomer doesn't provide updates, especially after having my dog for this long. It took numerous phone calls to the front of the store and the grooming area before anyone answered. Unfortunately, as soon as someone answered, I was placed on a long hold and no one returned to the phone. I also texted the groomer, but received no response. As a result, I decided to drive to the store in hopes that my dog was safe. I've never been in a situation where staff could not confirm the status of my pet. On my way to the store, I decided to call one more time. Someone answered, but could not confirm the status of my dog. Once I arrived at the store at 5:30pm, the groomer said "I was just texting you!", which seemed to be a convenient excuse after my multiple attempts of trying to reach someone via phone and text. At that moment, I was told that it would be another 45 minutes before my dog's cut was complete due to the amount of walk-ins. Why accept walk-ins if you were already busy with the scheduled appointments? According to MJ, the only service left was to clean and shape my dog's face, and that she would be ready at 6:15pm, which I confirmed multiple times. As I'm traveling back home frustrated without my dog (I'm sure she's distressed at this point), I received a text from MJ at 5:44 pm (only 15 minutes later) that my dog's service was done (as I'm stuck in 5pm traffic on the highway). I was puzzled by this text because MJ confirmed she'd be ready at 6:15pm. I called the store to confirm if this text was accurate. According to MJ, a slot "opened up" right after I left, and was able to finish my dog's cut quicker. My mother picked up my dog since I was stuck in traffic. My mother spoke with the "store manager" who offered no resolution. Ultimately, I was extremely dissatisfied with the quality of the service provided, specifically with the unprofessional behavior and poor grooming results, such as an uneven cut, skin irritation, uncut nails, untrimmed paw pads, and a dirty face that was never cleaned (my dog still had eye gunk and beard stains after a "full" grooming service). It makes me wonder how my dog was treated while in their possession. These issues have caused significant concern for my pet's well-being. This was a major inconvenience and I would never recommend this grooming service to anyone. Both of these pictures were taken after the service.

Enjoying their new tower
Danielle H.

Last night was our first time in the store, and we were really pleased with the level of customer service we received, the selection, and the prices. Our cats are very happy with their new tower and it was half off - can't beat that!

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2 months ago

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3 months ago

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4 months ago

Nice variety of pet food and supplies. Pricing is reasonable especially during sales. Love the reward system .

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3 months ago

They finally got the cat food that I needed. Also the young male cashier is very kind.

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2 months ago

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1 year ago

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2 years ago

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3 years ago

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7 years ago

Helpful 3
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8 years ago

Helpful 1
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6 years ago

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5 years ago

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4 years ago

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5 years ago

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5 years ago

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8 years ago

Helpful 5
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5 years ago

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4 years ago

I like going into Pet Supplies Plus with my 2 doggies. The employees are always kind, helpful and professional.

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7 years ago

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6 years ago

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7 years ago

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5 years ago

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8 years ago

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6 years ago

Free delivery and great customer service. We depend on Pet Supplies for all our pet needs.

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6 years ago

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6 years ago

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6 years ago

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7 years ago

Excellent customer service. Staff is very knowledgeable and friendly. So happy we came to this place for a Xmas gift for our daughter!

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7 years ago

Excellent customer service and great selection of pet supplies. They treat my dog like his is family! Highly recommend

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6 years ago

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Ask the Community - Pet Supplies Plus Durham

Review Highlights - Pet Supplies Plus Durham

My mini poodle has extra high anxiety, and does not do well at grooming appointments, to say the least.

Mentioned in 2 reviews

Read more highlights

Camp Bow Wow

Camp Bow Wow

(53 reviews)

If I could give less than 1 star I would. Not sure if it is because of management changes or what…read morebut the last time I boarded my dog here she came back with what I think was kennel cough. I vowed never to board her here again. I thought after a few months I would try again since reviews looked better. There is new management now someone named Ashley. I called the day before and booked a daycare visit. I even double checked with the girl and had her records sent over the girl assured me it was ok and to bring her in the morning. I even called my vet In Florida and her daycare there also. Her Bordatella shot was good until 12/2021. All correct on their files but somehow this company continues to report incorrect findings. If a business can't be honest and just own up to their mistake it shows poor quality in manager and owners. Notice my first review of this place was pretty nice and honest. I Brought her in at 6:45 am and they said oh her bordatella is due we can't let her out she will be crated until we can contact you further. Mind you at this point I had already dropped her off and was already at work! If I would have known this I would have never dropped her off. I had to leave work and come back and get her and then drop her back off and then go back to work. ** Yes when I called they did give me my package back of 60 some dollars which was good. Another clue dog parents is your dog does tell you if she likes daycare ...at least mine does because she has been going since she was a puppy. I had 3 other doggy daycare centers in NC and one is next to a vet check my dogs vaccination records that state she was good until December 2021. She cowered as soon as I brought her in and she peed on the floor and tried to go straight to the exit door!!!! Should've been my first clue! I feel bad even bringing her back here. After this experience I will NEVER EVER AGAIN BRING HER HERE!

We were visiting for a week and I was working during the day. I would be ok to run back to the…read moreAirbnb to walk my dog during the day but I felt bad she would be all alone in the apt all day. I came across this place on a Google search and reached out. I am glad I did. First they have to interview my dog to make sure she is not Cujo so that makes me feel better that they will screen all the campers there and second they make sure we have all the vaccinations. My dog loves it there and she has been there for the whole week and coming back exhausted. I feel better when I am at work while she is at camp. Definitely using them again if I get to come back to Durham on business.

Pet Supplies Plus Durham - groomer - Updated May 2026

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