My pet developed a serious infection during her stay at pet palace that went undetected by their staff. I left my dogs in the care of Pet Palace on Thursday afternoon and picked them up on Monday. When we arrived home on Monday, I immediately noticed one of my dogs had a very swollen, painful and inflamed side belly. After a trip to the vet, the vet said it appeared that something had pierced her skin and that developed an infection. She also had a high fever. My pet had to be sedated so they could drain and clean the infection. When I called pet palace to make them aware, they said they "do daily inspections of the dog and would have to check in with the employee who examined her to see if anything looked off". I do not understand how any reasonable person or animal lover would not be concerned by the appearance of my pets side belly. I can't even imagine how this could have worsened if we did not pick her up on Monday. It is very concerning to me that pet palace does not seem to actually check on the animals staying there and that they don't have any proper documentation of these daily checks. The employee said all she could offer was an apology. I will not be taking my pets back to pet palace and would not recommend anyone else leaving their animals in their care. read more

Pet Palace - Pet Sitting Near Me - Hilliard, Ohio

Our dog howls and barks with anticipation as we drive into the parking lot. At the end of the day, he isn't a hurry to come home. Clearly, he loves daycare here. read more

We love pet in Hilliard. Our first wonderful experience was when Brandis trained our dog, Tucker. She is amazing and highly recommended. The past month Tucker stayed at Pet Palace three weekends in a row! (Don't judge) He loves it there. Its nice to be able to travel and know that he's safe and happy. read more

Our dog had a good time here. Lots of bathroom breaks and one in one play and cuddles. She's 60 pounds but her daily report card stated she sat in many laps and got hugs. Shameless! I would recommend making sure you've got all the vet records they need before you show up. They do check and I appreciate their pickiness on this. It helps ensure my dog is safe. They have lots of add ins for your dogs stay and upgrades to your dogs accommodations but I've never felt a hard sell from them. Great job. read more

Pet Palace - Pet Sitting Near Me - Hilliard, Ohio

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Love this place! Our German Shepherd has enjoyed his time at Pet Palace - Hilliard/ Dublin. The staff are very knowledgeable and knew how to deal with my over anxious / very hyper boy. We can't wait to continue using them for our boarding needs. Plus, the pricing is great! read more

Have been coming here for 13 years. Our dog is always so happy both coming and going. The staff are excellent, especially Riley.

The staff are friendly but are poorly treated and management while seeming friendly is incredibly rude and disrespectful to staff

Or dog loves this place! We've been coming here for about a year, staff is friendly and everything is clean and well maintained

Pet Palace Hilliard is 5-stars across the board! I've been taking my boxer Kooper there for over a year and we both love it and the wonderful people that are true angels Kooper is a handful and I absolutely need to take him to see his favorite people (Leanna and Madison...and so many more!) that give him love and attention so I can get some work done! Highly recommend for anyone that needs daycare or boarding for their furry family member...he/she will be loved and cared for just as you would, which is why they're so amazing! read more

Terrible service after years of being a loyal customer. I would avoid going there with your pets.

We took our puppy to Pet Palace last month and were worried leaving her for the first time, but Pet Palace did a great job giving her extra walks and making sure that time away didn't seem so long for her. What I really like most about Pet Palace is for the price it's very reasonable to board your pet her because it's like $20 a night. Then if you choose to get the extra stuff like giving your pet a kong, peanut butter, extra walks, grooming, just select those services as well. I did the extra stuff just so my puppy would feel well taken care of while we were away. Tomorrow I leave my puppy again and left her today with Pet Palace and I was so happy to see she would be taken care of by people who care there. I'm happy I decided to leave my pet here for the week I'll be gone on vacation and I hope she does well while we are away. Although I know with the staff at Pet Palace, I have nothing to worry about and I can even call to check up on her while I'm away as well. If your looking for a place to board your pet while your away, look no further than the Pet Palace they have a couple of locations but this is the one closest to me so that's why I choose to board my pet here. I would recommend them to any of my family or friends! read more

Pet Palace Hilliard has been such a blessing! They are so friendly, organized, and most importantly, take such great care of my puppy! She comes home healthy, happy, and tired from playing with the other dogs. She is excited when I drop her off there. They even have a pool and hose now that it's getting hot--which my dog absolutely loves!! I highly recommend Pet Palace Hilliard for daycare and/or boarding. I have such peace of mind when Phoebe is in their care. read more

After driving by this place daily (from the 270 side) We finally decided to board our oldest cat Sydney here. I found the staff to be cordial and easy to work with. The fees were better than most and the conditions better. This cat requires daily medication and most places charge extra for that. They worked with our vet to bypass the immunization requirements. (She was kept comfortably isolated with a nice view and conditions. After 9 days she was happy and in good health. We cruise annually and will use them again. read more

I feel dooped. It is a very nice place but I'm so confused as to why/how this works.. we will bring our pup for day care and have recently looked into boarding.. general prices are around $23 for daycare and then roughly $45 for boarding/day.. we were under the impression when we did a walk through a month ago that like daycare, the boarding would have the overnight stay, bathroom breaks, and social breaks.. not until we came in to turn in paperwork and to schedule a boarding stay did we find out the social breaks ARE NOT included... It's like $10 more just to get the dog some socialization? After already giving you $50? I guess I'm just a little surprised by all this.. the upsell to get our dog some general interaction all while it comes standard in a day pass just seems like a hustle from pet palace IMO read more

Dropped our dogs off on Saturday July 8, 2023 and picked them up before noon on Monday the 10th. Came home with wet blankets & bed that smelled of urine. We crate them at home on work days for 8 hrs. & they never pee in the crate. Noticed on the web cam they had blankets with them that we did not provide. Came home with a cough. Got worse as the week went on with sneezing & runny nose. Took them to the vet. They have kennel cough. They were fully vaccinated. They do not play with other dogs & did not do play time with dogs at this facility. They are extremely sick now we were up most of the night last night with them due to constant coughing & gagging. Hoping the antibiotics work. The place smelled when we showed up & staff is very young. Seemed overwhelmed with the amount of animals. We should have left with our dogs. Our regular boarding facility in Grove City was booked & recommended this place. It was a big mistake. read more

I can't say enough good things about pet palace. We found Pet Palace after Camp Bow Wow took a major dump on us and left us stranded right before our big 9 day trip. We have a very nervous dog and Pet Palace was so reassuring and it was really nice to know they have trainers that are trained for every type of dog. I really liked that we could pay to schedule additional service, walks, baths, etc. You can also upgrade to a room with a tv for the dog and a webcam so you can check in on them, but we opted for a regular room. This was her first time being boarded and we were worried so they told us to send them a message any time while we were gone. We sent a couple emails checking in and they came back within just a few minutes with a picture of her and told us how she was doing. When we picked her up she was totally chill (which is a big deal for her) and they had a log of her eating habits and bathroom activity and gave us a rundown of how her stay went. After that trip we decided to use them a few times for overnight stays when we'd be away from the house for too long. We scheduled one overnight stay and booked a bath and a nail trim and it was SO cheap. Bonus points that she still smelled awesome two weeks after the bath. She's stayed there so many times now that she's almost got a free stay through their loyalty program (which, is also a major perk there). All in all I can say with certainty we are lifetime Pet Palace customers, no need to look elsewhere when they have everything you could possibly want for your pets. If you're considering Camp Bow Wow, see my yelp review of them. DON'T DO IT! read more

I've boarded both my cat and my dog there, and both times it was perfect. I was very nervous about Smudge (the cat) being boarded there, as he had never in his life been boarded, but he did very well. They were patient with him on his first play time and just let him explore the cat room as he would, and apparently the next few times of playtime he felt relaxed enough with them to snuggle. They claimed he was so sweet....given my cat;s obnoxious self, I still think they must have him confused with another cat! My dog also faired fine, he;s been boarded plenty, so i think its less traumatic for him. Reasonable prices, and I love that they give you a little report card about how the animals did. I would go here again (and have). read more

We just used Pet Palace at Lyman Drive and it was really great. The staff seemed to care about their job, the place was clean (even though it was hard to find [hilliard won't let them have a bigger sign off lynman dr, but they are across from arctic express]) and the price was very reasonable at about 25 a night. I'd go there again in a heart beat. read more

I dropped my older dog James off here when I was forced to leave town for a family member going into the hospital out on the east coast. First I am very glad they had space and were able to take James in on short notice. The girl working when I called to see if they had space even offered to call the vet and get the shot records they need because I did not have a copy on hand. My only complaint was when I called to extend his stay, dad was not doing well and asked how he was doing (I was worried as he is old and does not board there usually) I got "I wouldn't know I would have to go look in the back"... Like I did not know that, none the less that is what I was asking for. Getting an update in the status of my dog's stay was never a problem at Hayden Run Kennels. read more

Pet Palace (The Hilliard/Dublin location) has been, by far, the best boarding service I have ever used. I travel frequently, and since moving here to Ohio, I've used their services and have absolutely nothing to complain about. My pug is my heart and soul, and I get nervous leaving him under anyone's care but my own. At Pet Palace, I don't have to worry about a thing. The staff is very friendly and understanding and thorough. Their facility is always clean and organized. The services that they offer in addition to what you'd normally expect at any run of the mill boarding facility, just impresses me. I have yet to use their Day Care services, but I can assure you, that their grooming services are outstanding. My pups come back smelling fresh, looking dapper, and their coats are always soft! If you want a company that will care for and pamper your pet, and fulfill any needs or requests you have- Pet Palace is the way to go. I would recommend them to everyone! read more

Had such an amazing experience over Christmas break. Our dogs Murphy and Gwen shared a room which cut costs and also allowed them to not completely feel abandoned since they could be together. The staff were wonderful and our dogs were happy. The facility is nice and clean and makes you feel like you are leaving your extended family members in good hands. We received a paper when they took our dogs out and the girl who took them out wrote a really great note. You can tell the people who work there love animals! I can't wait to take the dogs to get groomed there. We will definitely be using Pet Palace again when we travel! read more

Terrible for our pets. Both dogs came back sick. Both had to be take. To the vet for antibiotics. One of our dogs lost almsot 10 pounds in a week and they never used the food we brought for her. They tried to say they just weren't eating in the morning. And they were fine all week. No you weren't feeding her the food we brought like you said you would. Then try to tell us that just happens. And you never noticed our dogs sick. Pathetic read more

I had several unexpected trips I had to make during the fall and had to board my dog who is a big baby. They took such good care of him. Every time I called to check on him, they knew who he was so I felt like he was really being looked after, not just shoved in a cage and forgotten. They monitor food intake and will give you a report on their playtime and potty breaks. The facility looks really clean. Bonus: they will give your dog their meds at no extra charge. Some facilities will charge you a per incident dispensing fee and if your dog has a chronic condition (like mine) that can really add up. read more

This location (The Hilliard / Dublin location on Lyman Drive) does not answer the phone during normal business hours. I called this location multiple times recently and had to leave two voice mails before anyone would call back. When I did receive a call back, my question was not addressed. The other Pet Palace locations answer their phones during normal business hours and address my questions immediately. read more

We boarded 2 of our Labradors at This Pet Palace location from May 15-24th. We have never boarded any of our 8 labradors anywhere else but our hometown boarding kennel in Washington Court House that we have used for 20 years with no issues or sickness.....but since 2 of our labradors have been living with our son in Columbus while he is in college..... we chose Pet Palace Hilliard for them. Well 2 days after they were picked up they starting hacking and gagging and throwing up.... they have Kennel Cough!! And above all that they have infected all our other 6 Labradors since they came to our home for the summer before we knew they were infected. It has been a nightmare as it is still going through all the Labradors and we are on our 2 nd round of antibiotics and they are taking cough pills every 4 hours! And two of our Labs are now on steroids since their cough is soooooo bad! We will never use Pet Palace again or ever recommend Pet Palace!! Highly Pissed off about this situation and the money we spent for our labs to stay at Pet Palace only to suffer through this horrible case of kennel cough as well as the money we are spending on antibiotics, cough pills and now steroids. read more

My dog goes crazy for this place! She gets daycare every Tuesday and somehow knows when it's Tuesday. You can tell how much she loves the people that work because she gets so excited when she sees them. We only do daycare and grooming stuff here. read more

I highly recommend Pet Palace by the Airport. I have boarded and groomed my Westie BOLT there for several years. They remember him when I call to make an appointment and truly look happy to see him come in the door. Extra stars to Kim who does a really great job grooming him. She gets his cut perfect every time. Thanks...Kim. read more

I Love taking my Aussie to pet palace. The only service I have used is the grooming. Tina Martin is my groomer for Aspen, and she does a great job!. If there are any issues she always goes above and beyond to fix it. I've used the Hilliard location for at least 7-8 years and would not go anywhere else. I highly recommend this location. The staff is very friendly and making an appt is so stress free. read more

I took my beloved dog here for the first time last week and I was really pleased with the experience. All the staff there really kind and seem to enjoy working there and have a soft spot for animals (as opposed to just this being a job). They also check up on your animal if you ask them to. They also have a food/behavior log which was really nice. I don't think they lie on it because they informed me that my dog did have a 'reversal of fortune' (competitive eating terminology, i.e. vomit) once. The only thing is that it would be nice if they had sound dampeners in the back because it's basically a warehouse and the sound of barks resonates and is pretty loud. Not only would that annoy me as an animal guest, but must be tiring for the workers. read more

I've taken my cat to the Hilliard location several times in the last year for about a week each time. I'm impressed with the facility and staff. The cat has digestive issues and allergies. He requires medicine 2x a day and multiple feelings. Every time I have taken the cat here he has had absolutely no issues and seems to enjoy his stay. I always get him the basic townhome (4 levels, 6 feet high) with a window view to the outside. I take a towel and place it in a bed they provide just so be has the smell of home around him. Just wanted to update on grooming, the cat had to get the lion cut, due to his hair being so incredibly long, and the gal that did the grooming had him done in about an hour. Bath, ears cleaned, toenails trimmed, full body groomed all for about $60. Highly impressed, cat was not stressed one bit. Just an FYI pet palace takes competitor coupons so I got $10 off. Several dogs had similar appt. times but they did not have the cat and dog being groomed in the same room. Kudos to pet palace. The staff encourages you to call and check on him as many times as you want. We typically call every 2 or 3 days when we board for a week or more. You can do all kinds of add ons for either cat or dogs but for a cat it's just simply not worth it since they interact with him at least 3 times when they clean his litter. Every time I've been to the facility it has been very clean. It doesn't smell like a place to board animals. The cat and dog areas are entirely seperate so the cats won't become stressed by hearing the dogs bark. read more

We have always used this location to board our dog when we go out of town. Very friendly and trusting staff!

I am beyond upset with the Hilliard location. I have never boarded my dog anywhere before, but my family wasn't available so I made an online reservation to have my dog stay for a week. As requested, I sent my dog's vaccination records within 2 days of my reservation and a week before her stay. I never received any kind of follow up regarding our stay. When I went to drop my dog off this afternoon (just hours before we were scheduled to leave for vacation) I was told that my dog could not stay because she was missing a vaccination that isn't routinely given and must be requested at the vet. When I asked why I wasn't notified that I was missing this (since they had my vaccination records for A WEEK and I could have obtained it in that time), the girl at the front desk said she didn't know but was sorry and that we couldn't stay. The missing vaccine was even written and highlighted on our booking paperwork, so it was clear they knew it was needed. What the heck Pet Palace? Don't even think about not refunding my deposit. I am livid. read more

I recently boarded Caspar Beans and Bozz here when I had to go out of town for 3 days. Making reservations was easy, and the staff were very friendly. They asked a lot of questions about the cats - food requirements, general habits etc., and I felt I was leaving them in safe hands. The individual boarding rooms are a decent size (as there were two of them I opted for the larger "Royal Cat Suite," $21.75 a night, second cat got a 40% discount). The only gripe I have with PP is that it was really hard to find. read more

Pet Palace far exceeds the other places we've dropped off our puppy when leaving town. The workers are all kind and enthusiastic and seem to generally be happy around pets. They're careful to mark the toys you bring with you and check several times regarding what, when and how much to feed your dog. The price is affordable for the larger "villas" and they give you a full report when you pick up your pet. Very happy with our experience at Pet Palace. read more

I was told by my vet that they very much trusted Pet Palace and were surprised that this might have happened. I was contacted by the manager and I will be willing to take my dog back there because I think this was just a one-time sort of thing. Again the staff were very nice and friendly and the facilities looked very clean which is why I was surprised when I pick my dog up and put them in my car. read more

We recently moved to OH from NC and used Pet Palace to board our two Boxers when we went on a trip to Phoenix. We went to the Hilliard facility which is one of three in the Columbus area. The kennel is immaculate and odor-free, which is unusual for a facility that houses so many dogs. They also have very nice indoor and outdoor play areas. Some of the "rooms" have cots and TVs, and some also feature cameras so that you can observe your dogs on-line while you're away. We had a few issues in terms of communication around arranging extra 1:1 time and snacks, but were able to resolve those via cell phone about midway through our trip. The owner personally got involved in correcting those issues and ensuring that things will go more smoothly for future stays. I appreciated his genuine concern and intervention, and will consider using Pet Palace for our future boarding needs. read more

We just picked up our dogs yesterday from being out of town for a week. We have never had to leave our boys with anyone but family and were very nervous about one of our dogs not adjusting well. We checked on them every day and got very informative feedback including that one of our boys wasn't eating well. We made adjustments and the problem was solved immediately! These girls took great care of my boys and I will not hesitate to take them back whenever I need to! They put our minds at ease and our boys love them! read more

I took my 2 and a half year old male Pekingese here today for grooming. It's only the second time I've taken him to be groomed in the 7 months I've had him. I was able to call ahead to get pricing and my questions answered, as well as schedule the appointment. The staff was very friendly, the facility looked very clean and up to date. I was even able to talk with the groomer to discuss exactly what I wanted!! His cut looked great and it was completed in a timely manner! I am extremely pleased with the professionalism and attention to detail, and great care taken with my dog!! I will go back again for sure!! read more

Nice little hotel for our doggies. We spring for the biggest room that includes a TV and a bed. Works out because we can stick our two together and it makes it a little cheaper that way. They have grooming which is great, but we already spend $60/night for our pups, and the "exit bath" is another $19. You can buy extra potty breaks, play time, and special treats which is AWESOME. Makes me feel better when I know someone will come and hang out with them for 20 min. so they don't get too lonely. Better than trying to bribe a friend to take them. read more

Just wanted to thank the wonderful staff for taking such good care of the Thompson Basset Hounds while we were on vacation. I know they can be a handful, but are also so loving, playful and stubborn : ) Just so happy to have found a place they seem happy to go! read more