Briley is amazing and sweet. Took care of our sweet Pearl girl in our time of need. Was very good…read morewith communicating by keeping me informed of the entire process

Words really cannot express my gratitude for the services that Briley at American Pets Cremation…read moreprovided to us. Our beloved 17 year old cat died unexpectedly at home. We called Briley and she came to collect Tiger on the day we called - which was a relief. She explained her services and the process, and then a couple weeks later arranged to bring him home on a day that worked for us. We were very touched by the package that his cremains came in, with sweet imprints of his paw and nose. These provided me with unexpected comfort. Briley's services really made a difference when we were/are grieving the loss of a cherished pet and companion. I highly recommend her.

My little PurrBall is not the only baby that was handled at Fond Memories. Each time I have had…read moredealings, they have been very caring. After an emotional morning, and lots of tears with the vet and her tech, I took my baby's remains for cremation. They were very kind and told me that it may be a couple of days before I could come pick up her cremains, but 24 hours later I received an email to come pick her up. I chose to have her cremains kept in a beautiful blue bag rather than an urn. I chose not to get a paw print or hair clipping, though both were offered. She will be placed in my pet cemetery in my backyard. The professionalism and kindness of the employees by Fond Memories staff was so helpful in a difficult time.

I just lost my beautiful dog Devon an Airedale Terrier. He was 13 years old and he was my angel on…read moreearth. Fond Memories took care of my precious Devon with dignity and care. They did an incredible job getting Devon back to me timely and a perfect memorial of him.

I had such a wonderful experience with this cremation service. The owner went above and beyond from…read morethe moment he picked up Heath to personally returning his ashes to me. He was incredibly thoughtful, compassionate, and attentive to every detail throughout the entire process. Beyond the exceptional care he showed Heath, it was just really meaningful to connect with someone who is so clearly a genuinely good person. His kindness and sincerity came through in every interaction, and that meant more than I can say during such a difficult time. I'm so grateful for the care he showed both Heath and me, and I truly couldn't recommend him more.

Oscar is an amazingly empathetic person to have to deal with in a time of need. Oscar was pleasant,…read morecompassionate, empathetic, caring, and totally awesome when interacting with me when I was losing it due to the unexpected passing of my gran-dog, Dashi. Thank you,once again, Oscar. You're an amazing person. And the presentation of the remains was very thoughtful and looked like someone had put some effort into it. It wasn't all slap-dash and flimsy. Thank you. :)

My vet chose this cremation service for my beloved cat. The euthanasia moment shocked me -- my head…read morewas spinning and I didn't know what to ask or do, as it was my first time losing a pet. The receptionist reassured us they trusted this service and that my boy, whom I loved for 16 years, would have a private solo cremation which I very much demanded for. When I received his ashes and , I was deeply touched. Everything was done so elegantly and with great care. Nothing was missed -- they even kept his unique tail fur, something I forgot to ask for. I'm truly grateful for the compassion and respect they showed during one of the hardest moments of my life.

My PurrBall crossed the rainbow bridge in October. I wanted…read moreto bear her in my kitty cemetery in the backyard, but the ground was too hard, so I had her cremated at Fond Memories. Many vets in town use their service, and it was going to cost an extra $65 for picking up her body and returning her cremains so I took her out myself. The staff there is extremely kind. I got to spend extra time with her in a mourning room. I was offered getting a lock of her hair and a paw print if I wanted, but I declined. I was told that I would probably be able to pick her up the following week I received a call about two days later. Her crews were presented to me in a beautiful satin blue bag. The ground was still too hard, so she is sitting on my altar, and though it has rained and the ground is soft enough to dig, the time is not right to say my total goodbye yet. I highly recommend Fond Memories.

I'm writing this so you know what to expect in advance as the Internet is full of contradictory and…read moresometimes alarming information about pet cremations. I've had a pet cremated before, by a third party outsourcer, when he was put down at the vet's. Since it was a swift decision, everything was handled by the vet and I didn't get a choice of pet cremation vendors. I was never sure whether I really got my pet's remains back. Anyway, when you are grieving, you're just not able to think straight, right? So, when I had to face another pet funeral, I was prepared. I did a lot of online research to see what pet cremation options Austin had to offer. There are only a handful. The big ones are very corporate and are a multi-state franchise. Then there are some which are mom-and-pop, but they are just a storefront - they outsource the actual cremation work elsewhere (and you don't know where). Mission Pet Memorials was the only place that didn't get their business from vet clinics - they are "stand-alone" and are part of a licensed funeral home for humans that has been around since 1959. They say they own their own crematory, which they use to handle both human and pet burials. I inquired where it was and drove to the address they provided. I really saw the building. To me, this is as legitimate as I can get in this town, so I was satisfied. When I knew my pet was weakening, I called their number and was greeted by Michelle. She was incredibly compassionate. We even joked a little as she seemed to know I needed cheering up. She said I can call 24/7 and she'll be there. (Note that if you call after 4.30 pm however there is an extra charge - it's all disclosed on their website). Finally, that night, my pet passed away peacefully. In the morning I called them again, set up an appointment right away, and brought his body. A staff member of at the (human) funeral home met me at the pet annex next door and handled everything very tactfully, as if I was burying a human relative. Here is what to expect: they will lay your animal on a table, and show you the cardboard box he will go in. They will let you stay as long as you need. Then, you just pay with a credit card and fill in a very brief form with his date of birth, etc. They pride themselves on a "chain of custody" so that neither your human relative, nor your companion animal, would ever be left alone, or handled by an outsider. I was told the names of all the staff who would be involved in the process, and even, at the end, received a sheet with their names. By the next business day, I was able to pick up his ashes, which was in a tasteful engraved box. Inside, there is a plastic bag with his ashes and a small cloth pouch with a fur clipping (it's not much, so if you want more, you should take a clipping yourself beforehand). The ashes were dark gray chips. My other pet's ashes (done somewhere else) were pale white, fine like sand. I read that the color has something to do with the temperature of the crematory. I'm not complaining - in fact, I think the dark gray chips look more like the real thing. When I picked up his ashes, I also received a death certificate, and, separately, a cremation certificate signed by the funeral home director, plus other printouts to help with companion animal loss. It's a devastating affair, for sure. But what I found most hopeful about this experience is that they took care of my long-time companion animal exactly like a member of my human family, which is the way it should be. For this reason, I am taking the time to post this review in appreciation of their handling. If you are experiencing loss of your companion animal, I'd like to share with you what someone said to me when I lost my first pet. The naturalist Henry Beston said in 1928 about animals: "They are not brethren, they are not underlings; they are other nations, caught with ourselves in the net of life and time, fellow prisoners of the splendor and travail of the earth."

I lost my Silky Terrier on Feb. 5, 2026. I called on Mission Pet Memorials for her cremation…read more Wonderful people. Catlin was very kind, compassionate and caring. I knew Casey would be treated gently.

Dr. Chapman was amazing. It's never easy to say goodbye to a pet, but to be able to do so at home,…read morein a comfortable environment, with love and dignity - that's the invaluable service that Dr. Chapman provides. Thank you, Dr. Chapman, for enabling us to send our cat over the rainbow bridge on his terms, surrounded by love.

Professional, caring experience at a terrible time. We have had to use her services twice in the…read morelast three years. She takes care of everyone and gets you though a very bad moment.

This was my first time ever using a service like this. I've never had to cremate a pet or go…read morethrough this process before. We were referred by All Creatures for our gecko. The service was very prompt and affordable. I did have an issue with payment where I got an error, but I contacted them right away and they were able to help immediately. They even noticed that some things weren't completed and took the time to help me during this difficult time to make sure we got everything we wanted for our pet. I would definitely recommend this service to anyone. I know there are other options on their site, so if your pet needs this service, please check them out.

They have always been the best at cremation of my pets. They are always caring in handling them and…read morethey make a perfect hand print of your dogs. It just makes me feel like you're working with people who really love and respect your pets.

I lost my 18 year old baby girl March 29th. We were in Port o connor when she crossed the rainbow…read morebridge. I didn't have my head straight when we discovered baby girl had passed and chose the first place for cremation on Google, which was a certain animal hospital that when we got there said we would get her back in a month. After a few days my husband and I decided that that was too long and we found eternal waters online, watched the video of the process and liked that it was more environmentally friendly than traditional cremation. And the fact that my baby girl loved swimming in lakes and beaches seemed like this was meant to be. Thank goodness they offer pickup from the other clinic we had her at. That would've been tough for us to do. Lilia was super sweet and understanding even with my weird request of sending me a photo of Lucy to make sure the right dog was picked up. But thank goodness she suggested me sending her a photo of Lucy so she can confirm during the pickup. That made it a lot less painful. She texted me immediately on pick up that it was 100% my baby girl. Told it would take about a week but it ended up being 2 weeks. It was worth it with all of the extra things we got to keep in her memory. I had asked for an impression of her front 2 paws, one of her feet became deformed as she got older, a single paw print, a nose print, and her different colors of fur in a jar which I was really impressed she got all of the colors because I had just groomed my baby before she passed and her fur was short. I will take my future babies and recommend them to people in the future. She was so kind and understanding during one of our hardest losses. Thank you!

He had had three of my beloved pets processed here at eternal Waters, and was very pleased with my…read moreexperience. I'm really grateful that they offer such a unique method of postmortem care. I'd recommend them to any person who wants to try aquamation of a beloved pet that has gone on to the spirit world and is needing this kind of service for post mortem.

I had a wonderful experience with ABR…read more I went to an adoption event before filling out an application, and everyone there was very nice and helpful. They listened to what I was looking for and walked me around to meet specific dogs that might work for me. They explained the application and adoption process to me. Shari did my home visit, and she was very kind. I expressed my interest in a couple different dogs, and ABR told me why they didn't think certain dogs would be right for me (not doing well with cats, separation anxiety, etc). I had one dog in the back of my mind the whole time. I met her at the adoption event at the very beginning. I knew it was meant to be. Her previous foster family is awesome, and we keep in touch and share photos. They even came to visit her. My life wouldn't be the same without Salem! I've had her for 7 months now, and I love her so much. Thank you ABR!

My parents have adopted two amazing Boxers from ABR, have donated money every month for 5+ years,…read moreand have paid to name over 20+ dogs in honor of their late Carmen Miranda. So, imagine our surprise when my parents submitted an application to adopt and were denied - for the simple reason my mom missed a heartworm treatment for their current dog (they changed Veterinarians and it was overlooked). ABR posts on social media how much they need money and "new parents" - yet, clearly neither truly matters. Needless to say, my parents have stopped the automatic donations and are currently looking elsewhere to adopt their next angel - and for a new charity to support.