I called and told them my dog was a big St. Bernard and she quoted me 65- 75 and she told me when I…read morecame to pick up my dog she charged me 120$ I only wanted basic services and she said she quoted me 90$ but even so, it was 30$ more? She said, she did alot of extra things to my dog. I told her I didn't ask for that. She said , they didn't know how big my dog was , even though I had already told her before I came in with my dog. Wouldn't recommend!!!!!!!!! It's a ST BERNARD! Really??? She acted like I didn't tell her anything about my dog when I called. He didn't even smell good after five days , and normally when I get him groomed for $50 he smells wonderful up until his next groom. His paws and all of his white areas ,like his belly and under his chin weren't cleaned very well ,and they cut around his toenails so they now look longer than usual. Not sure what that was all about. So the extra things they did, were not things that I wanted, nor were they things that looked very good. The price I paid to have my dog groomed, was the price I would pay for a Master groomer to groom him. He should've looked like 1 million bucks for the price I paid. His coat wasn't shiny. Not sure if they put them in a bathtub or if they just sprayed him down, but normally when he gets groomed he's very shiny when you look at him in the sun, because he is put in a tub, and he was not shiny. His hair was dry and dull. Not sure how this Groomer received an almost 5 star rating but I've had my dog for almost 10 years now and never have I been charged so much for such a horrible groom. I had to come home and cut the hair on his paw pads myself. I just can't believe that I used to pay $50 for a groom, and the results were much better. I can see dirt on my hands when I pet him. A white film, which normally takes weeks to accumulate before the next groom. Unfortunately I had to move for work, and was just trying to find a good groomer in my area. If you are going to charge $120 for a perfectly groomed dog, you need to have the right equipment and the right staff and the right products. I feel he needs a groom again, and that's ridiculous . So unhappy, but moving on.. The reply back was very unprofessional and untrue. My dog gets groomed every 4 to six weeks for the last 9 and a half years without fail.. I furnminate him once a week as well as clean his ears. I may have been lucky to get his grooms done for only $50.00, and she May think it's unrealistic, but they only charged that, because his coat is in good condition and he is always well groomed. It just wasn't worth 120$ was my point. I wouldn't have minded paying more, for a better groom. We moved here from Wisconsin 8 years ago, and my dog has never had issues. If she knew anything about the breed, the fact that he is almost 10!years old and is still looking and moving like he does is pretty amazing , and she wouldn't have made such rude remarks. I take very good care of my dog and he is very well acclimated to this weather. That in my opinion, is just an excuse for unacceptable work. Maybe the problem was that they don't normally take large breed dogs or have a tub big enough. Just look at their pics on their website. Not one big dog that I can see. And the only reason I didn't say anything to her while I was there was because of the attitude that she gave me when I brought up the amount that she was trying to charge me. I figured with someone with an attitude like that , calling wouldn't make any sense, so I just decided to leave a review to let others know what I experienced at this pet salon. And she is absolutely not being honest about what she quoted me. She NEVER told me it would be 120$, or I would not have gone there. I do appreciate a job well done, and I know how much work goes into grooming my dog. He is my dog, and I groom him myself in between grooms, and I know what it takes. , maybe the owner doesn't appreciate honesty. All she had to do was say she was sorry. All the extra insensitive remarks were unnecessary. As a business owner she should know better.
