Ashley & Dan are the best I buy lots of fishing items there along with plants and fertilizer. My…read morefavorite store.

Customer service excellent. The staff is always pleasant and helpful. The shelves well stocked.read more

I brought my 2 small dogs - both havanese about 20 lbs each to this facility . First they have to…read morebe accepted. They put one of my dogs outside in an area with large dogs. Yes large dogs. My little dog was chased by the other dogs and all the yelling would not stop the dogs from chasing him. . I was never so scared in my life for the safety of my dog. It was terrible. Don't bring your dogs here. They don't care - they tell you the dogs are separated by size. They are not. Makes you wonder what else is happening there.

Everything even meeting the owner Joel. Very polite caring people that work there. They run a…read moregreat business with dogs being number one.

Updated 11/13/18. I think they have stepped up their front desk staff in the last couple of years…read more All of the staff I dealt with in the past are now gone and those I now deal with are compassionate, personable and on their game. I want to call out one employee, Lois, who I have had the pleasure of dealing with on multiple occasions regarding my dogs' issue with Lyme disease and some of the negative side effects it can have. Lois answers phones and also mans the front desk and is extraordinary with regard to attention to detail. She has my MVP vote and is the primary reason I am upgrading my review. She takes the time to understand what issue or concern you may have when you call, she takes actions to consult with the vets on your behalf and she will call you back with feedback you may need to make a decision regarding care or examination. What more can you ask for? P.s. Just found out they have used cat and small pet carriers that have been donated that you can buy with a $10.00 donation. Lois happened to be the person who took my call inquiring about the carriers and took the time to put one aside for me that was just the right fit I needed to hold two cats without me even asking her to do that!

I would give this hospital and staff a 100 negative star review if I could. For your pets safety…read moreand your own well-being find another hospital. I don't want anyone or their pets have to go through what we went through. If I had to choose one word to describe my experience with this hospital, "abhorrent" would still feel inadequate.DO NOT TAKE YOUR PETS HERE. THEY DO NOT TAKE FEEDBACK IN FACT THEY WILL DOUBLE DOWN HOW NOTHING IS THEIR FAULT AND BLAME YOU. DISGUSTING BEHAVIOR. I would not recommend bringing your pets to this hospital. My experience has been incredibly upsetting, and when I raised serious concerns about my pets' care, communication, and follow-up, those concerns were not properly addressed and there was zero accountability from the hospital. My cat Pumpkin passed away under horrible conditions while under their care. What has been especially disappointing is how far my experience felt from the values this hospital and its corporate organization publicly claim to uphold. In my experience, those stated commitments to compassion, communication, trust, and quality care were not reflected in how my concerns or my pets' ongoing needs were handled. Even after asking specific questions about ongoing care for my cats, Lydia and Lilith, I was left without clear answers to several important medical follow-up questions, and I was told to go to another hospital while my cats are in active treatment. Because of the seriousness of my concerns and how this situation has been handled, I am filing formal complaints with the Massachusetts veterinary licensing board and National Veterinary Associates (NVA). Pet owners deserve clear communication, appropriate follow-up, compassion, and accountability when something goes wrong. Unfortunately, that was not my experience here. Please consider all other options prior to choosing this hospital. In my humble opinion the practice should be shut down all together.

I have been bringing my dog here for about 4 months and she LOVES coming here. The staff care so…read moremuch about each dog and are extremely friendly! My dog is a crazy puppy still and comes home tired every day! It's a fantastic place and I would recommend it to anyone I know.

I've been bringing my pup here since about a month after I adopted him and it has been amazing! My…read more"people shy" little man loves the staff, I've seen him snuggle right up to them! They say he plays nonstop all day long, and when he comes home that night he's wiped out! The exercise and stimulation from one day there helps him behave and focus for the next 2 days! Can't say enough about Spoiled Rotten Doggy Daycare!

Jared Scurio is the owner of Woof Walks LLC based out of Lynn. He was recommended to us by a…read moreperson that owns a near by dog sitting business at her home. I am so glad she did. Jared was great with our dog. Right away she felt very comfortable with him. My dog usually doesn't at first with new people. Jared also spent extra time with her on his afternoon walks with her. He didn't have to do this. He also sent us videos each time he took her out. If you want a very professional dog walker that is also good at what he does and you can trust I highly recommend Woof Walks LLC.

I had Kelly from Paw Lover stay with my pets for 5 days while I was away. She met my pets ahead of…read moretime and inquired about their likes, dislikes and daily routines. While we were away our hot water heater had a problem , Kelly was able to stay and wait for tech to come by to fix, it was in full working order when we returned from our trip! We have used this service many times and are always happy with the service, my pets seem to be as well! Their team is always very kind and compassionate to your pets needs.

Jennifer is the best!! I took my boy there for probably 10 years - always a great cut and always…read moredid what I asked for, not what their idea of what my dog should look like - very important! Always came out clean and gorgeous! 10 star dog salon!

I had searched many grooming salons for my dog when we first got him, and I was unsatisfied with…read moreevery one of them. Someone recommended that I try this one and from the moment I stepped into this store, I knew it would be my pup's store for life! Jen and her crew were so amazing and they really took their time to find out about my dog before they started grooming him. Years later, when he started to develop allergies from something and was getting hot spots, she went out and bought all new natural products for him and he has not had any more issues. I think Jen was more upset about my dog than I was....well maybe we both were the same. You just don't get service like this anywhere today. This spa is truly a gem in Danvers square! Thank you!

Great staff- both pleasant AND knowledgeable (more often than not!). Great selection, and I LOVE…read morethat they carry prescription dog food that my vet prescribed. I'm NOT looked at with a blank stare when I mention "medical" terms or needs.

Ali (reception) and Dr. Sick are literally God-sent. this is the best support and care we have…read morereceived from any banfield location in the 3 different states our family has lived in. Thank you for your help!!

To "North Shore Dog", Thank you so much to the owner and staff that works there. I work with a dog…read morerescue as a foster parent and was in need of boarding for one of my foster dogs. We went with North Shore Dog, because I didn't want our foster to be placed in a kennel all day like other boarding places do, with little to no interaction. The staff here took great care of him as he had so much fun playing and interacting with other dogs and staff members, this I know from what I seen on the live web cames offered. He was able to spend all day with other dogs, learning how to play, interact, and follow a routine schedule offered at this facility. This structure is very good especially for a foster dog who is learning to trust, and become more confident to be adopted. Thank you once again, and you can see how happy you made this sweet guy.

The owner has an attitude, and that is why her staff is rude. I just boarded my dog there for 5…read moredays. She is a boxer breed, and I have found that the staff is vastly uneducated on Bully breeds. They keep trying to change her natural instinct due to there lack of education. It was frustrating to pick her up and here that the stuff was being hard on my dog when the way she plays is natural. I also have a major problem with the way they treat POST PANDEMIC DOGS. Most of the puppies born through COVID have high separation anxiety and the hotel doesn't really care if the owner has needs for the pet I was told to fill out my dogs medication chart before boarding which I did in full, and when I picked up my dog from boarding all of her medication, treats, and toys , had not been used at all. She was returned with the wrong dog bowls, and the owners were rude when asked to return them. I was told to not bring dog bowls for boarding . However I expressed my dog is post pandemic and suffers from anxiety so the idea of eating out of a bowl not her own she doesn't do. So I labeled the bowls and was told on DROPOFF it was fine. However on pick up day - they were lost ( they gave me two random bowls) and proceed to tell me to not bring bowls for the future I am disappointed in this place because I had faith with some of the employees but overall 4 employees have been rude , and when I met the owner today, she was rude to me 5 seconds into convo. If the owner is rude to customers , then so won't her staff be.

I cannot recommend The Happy K-9 enough, especially if you are dealing with dog reactivity.When I…read morefirst reached out, walks, people entering the house, cars, bikes and dogs were a constant source of stress. Harley would bark and lunge at everything. Nelson and Lauren took the time to build a foundation and teach Harley how to behave around triggers. They gave me the tools that actually work and the transformation is UNREAL. What sets them apart is that they focus heavily on owner education. Harley was enrolled in a five week board and train and they really took the time to make sure I was trained on how to manage his behavior. I just met with them today to review skills and it was incredibly helpful. They explain the "why" behind the behavior and helped ME build confidence as Harley and I navigate life. If you're feeling overwhelmed by a reactive dog, call them--it is the best investment. Thank you so much I am forever grateful.

We've just finished the three week day program and couldn't be more grateful to Nelson, Lauren,…read moreSully, and Katherine. The entire team is incredibly kind, informative, and so patient with our endless questions. We've been through quite a few different training programs where we kept leaving feeling helpless and wondering what we were doing wrong and what to do next, but today we are feeling energized and more confident than ever with our reactive and nervous pup. Watching our pup grow more confident is amazing. We're so excited to keep working the program and cannot put into words how thankful we are for everyone here!

I made one of the hardest decisions of my life today. I adopted my dog from a shelter in Southern…read moreCalifornia on March 10th, 2010 and they estimated he was 1-2 years old at the time. He saved my life many times over, I adopted him when I was still active duty in the Marine Corps. The last few months were tough, I'd equate it to hospice for a dog. I dreaded making the decision, and I came close at least 6 times but every time I said give it one more day he would bounce back, go for a walk, do his business, eat, drink, ask for treats. This morning I woke up and I felt something was different. He wasn't moving well, he didn't finish his food, and then his head was stuck turning to the left at almost a 90 degree angle and he fell on the floor like that. I picked him up and laid him down on his other side on my lap hoping he just had a bad cramp, but after an hour I tried putting him down in front of his water and he collapsed. I held him for another 30 minutes and then he had an intense seizure for at least a minute, his whole body was tensed and stretched out, and his mouth was wide open gasping for air. He came through the seizure but he had no strength in any of his legs - even at his worst in the months prior when he bounced back he could at least support himself on his front legs, but he had no strength and his breaths were long and slow. I dreaded making this decision, but I couldn't allow him to suffer. I called a few vets in the area and no one could take us. One of the last vets I called recommended I reach out to VEG. I called them, they said they could help. I walked in and was immediately brought into a private room with my dog. The receptionist, the nurses, and the doctor were so comforting during one of the hardest times of my life. I'm going to bed tonight without my best friend for the first time in 16 years, but the compassion that the staff shared with me knowing it had to happen was above and beyond. I don't know if I'll ever have another dog, but if I do this would be my go to veterinarian for any issues. And I hope no one has to make the decision for your animal, but if you do, I give the VEG staff the highest recommendation I possibly could. Thank you and your team for your compassion on one of the worst days of my life. God bless you all.

I arrived at 6:00 p.m., and I have now been waiting for over four hours without receiving the…read moretreatment my dog needs. I paid $1,371 for her care, and this level of service is completely unacceptable. My dog has not been eating regularly for six days, and I came to an emergency veterinary clinic expecting her condition to be taken seriously. Instead, her blood was drawn, and I was left waiting for another couple of hours with no meaningful update on her condition or when she would be seen. I understand that emergency clinics can be busy and that patients must be prioritized based on the severity of their conditions. However, leaving someone waiting for hours without clear communication, especially when their pet has been experiencing ongoing symptoms for six days, is incredibly frustrating and concerning. I expected compassion, professionalism, and timely communication from an emergency veterinary clinic. Instead, I feel as though my dog's well-being and my concerns are being disregarded. Paying $1,371 for treatment should come with a reasonable level of communication and care. I want an immediate update on my dog's condition, an explanation for this extended delay, and a clear answer about when she will be examined and treated. My dog needs medical attention, and I expect her situation to be taken seriously.