Roger was able to diagnose and fix the starting issue on my 2016 Audi in just 1 day!…read moreSaved me a trip to Marin and undoubtedly a lot of $$$ as well! Highly recommend.

If I could give this place 0 stars, I would. So two weeks ago, April 25th to be exact, I called…read moreSartorial to book an appointment to get my ac fixed. They diagnosed my car a few years ago and told me that I had a bad compressor that needed to be replaced and possibly a bad condenser too. When I talked to Giovanni on April 25th, I asked him if I could bring my car in on a Saturday to get it fixed. He told me they were only open 8am-12pm on Saturdays and this job could take a while, depending on if it was both the compressor and condenser that needed replacing. He asked me if I could bring it in during the week and I told him I'd need to ask for a day off of work. He told me that to help me out with scheduling, I could drop off my car on a Friday around 2pm so that they would have time to work on it that day and finish on Saturday if they needed more time. I said that sounds great, I would only need to leave work an hour early. Giovanni scheduled me for May 8th at 2pm for my car to be dropped off. On May 8th, Giovanni called me and left me a voicemail while I was at work at 11:11am, confirming with me that I would be there at 2pm that same day to drop off my car. I did not answer since I was working. I go in to drop off my car at 2pm and the manager Roger is there in the office. I told him I am dropping off my car for ac repair and he says, "Are you dropping it off to be worked on tomorrow?" I said, "No, I am getting it dropped off to be worked on today" and I told him about my conversation I had with Giovanni on April 25th. He said to me that they were busy and he wasn't sure he would be able to get to my car that day. I told him I knew it could take a while to work on my car for what it needed and I had made this appointment 2 weeks in advance. He told me that dropping off my car at 2pm for this is pretty late. I told him that this was the time that Giovanni told me to drop my car off at. He told me that they had two oil changes to get to and then they could start on my car that day. I said ok and left. May 9th I called to check in on my car at 8:51am and Giovanni answered and told me they had not yet gotten to my car. I grew worried since there was only 3 hours left until they closed. I asked him if he had a timeframe for me and he said he did not. I called back at 9:10am, prepared to tell them I would just pick up my car and go somewhere else at this rate. Roger answered this time and he told me that they would get my car done before noon. At 11:09am, Roger calls me and tells me, "I have good news and bad news" the good news is that we won't charge you anything today" the bad news is, we did not get to your car." He offered to recharge my system for free so I could have at least a little ac. I reminded him that the last time they tried to recharge my ac, they told me it was out of charges and the compressor needed replacing. He said he would look into that. I go to pick up my car with my boyfriend and a young guy at the front desk hands me my keys. Roger walks into the office as we are leaving and he tells me, I guess you'll come back some other time, see you next time". I told him, "I would not be coming back and I was upset that they tell me they will get my car done and nothing gets done." I don't care how busy they are. They should have been able to at least tell me hey we are so busy we won't be able to get to it this time. I would have not wasted all this time not having my car for it to just sit there. My boyfriend and I walked out and said to eachother we are never coming back here, screw this place. The young man at the front desk was walking out at the same time. He heard what we said, turned to us and said, "Fuck you guys." I wish I was making this up. I turned to him and told him he was unprofessional and an asshole. He told me I should have dropped my car off before 2pm yesterday. I think he might have been the worst part of our experience. He was really rude and I wish I got his name. I didn't bother telling Roger that his employee is highly unprofessional and just a mean person. I believe he would take his side anyway. Bottom line is, these guys have very poor communication between each other and I wish they could have saved me time by saying hey we just won't have time to work on your car this week. They also have noo consideration or care of their customers and I did not get a single sorry from any of them. And maybe don't keep an employee that is a jerk to customers.

Simply the BEST! Accommodating, efficient, and incredibly affordable. What more could anyone ask…read morefor when needing help with your car? Thank you for everything that you do for our community.

Such great service! We took our 1992 Ford F150 into Fincher's recently for a brake job. This is…read moreour work truck we've had for many years, not a looker. Not only did they do great job on the brakes but Jacob saw that our tail lights were broken out and fixed with plastic film. He found a new lens in his shop, bought another one, and popped them in. A sweet surprise! The truck looks so much better now and stops too. This is the kind of service Fincher's is known for and the kind that will keep us coming back. A local treasure!

I used Chris and his staff for more than a decade to service my various vehicles. I have everything…read morefrom high-performance cars, custom trucks, to basic work trucks designed to carry a heavy load and deliver equipment. They can handle any job, any time. They do great work and really try hard. Occasionally there might be a problem, but we always find a way to work it out. Chris and his staff are great to work with. Give them a try. I think you'll like them.

Single women stay away!! last year in march, I had a new…read morebattery put in at Sonoma county auto, and less than a year later I find out they put in the wrong battery, didn't register it (part of regular service when putting in a new battery), wasn't powerful enough for my engine and created more problems. In June, I had a cooling hose replaced and front breaks there also, but they didn't install the hose clamps properly and caused fluid to continue to spray all over my engine and under neath my car, by july ( a few weeks later) something was dragging under my car and I went in (kinda freaked out, seemed dangerous) but LouLou said they were at lunch and to come back in an hour- (a few people sitting in the office eating) .... so I came back in two hours BUT it looked like tHE mechanic and the Lady were leaving and the lady told me to come back the next MONDAY, very dismissive , but then the man got out of his car and ripped the hanging part out from my car and said it should be fine, .... I was stunned. It was 3:30 on Friday afternoon- and front desk girl wanted to go home- dismissed me again. NOW 2026, I got a new mechanic, of course..and the new mechanic said there are several issues including the battery and under my car there is a small hole in a hose which caused a slow oileak and splashed OIL under my car because there was no cover.... Leaving it exposed to road debris. My car is older but I have taken it in anytime I had the slightest issues. But now $5k later it's in worse shape than ever and would be thousand of dollars to clean and repair all these issues. My car is the shop again, Again because my battery- so Today- I called Sonoma auto to check the warranty on the battery they installed and got nothing but rude helpless answers from the front desk person. . Sh treats me like I annoyed her. Except, I'm a paying customer. Not there to make friends with LouLou. She's rude or she's just covering for the faulty services I received. Or both- sometimes, just taking reasonability for action is all a person needs to hear. But being meet with more dismissive behavior will only add fuel to the fire. Take responsibility, be accountable and treat customers like customers.

Wonderful people. I was in town visiting my parents and had a check engine light on my Dad's car…read more They were busy, but did a quick scan, let me take a photo of the code and reset it for me. They have been working on our friends cars and they are all happy. Good to have a little local shop to take care of my parents cars.

Recently moved to the area and was looking for a new auto repair shop. Called a few places and this…read moreshop definitely was the most accommodating and friendly over the phone. They also had the best price out of any of the other shops that I called. I had some specific requests for my repair that they accommodated. They were able to get me in the next day and I had my car back that afternoon. Highly recommend this shop and will be taking my families vehicles here from now on!

Dave is a life saver. He has taken care of all of my cars for the last 4 years and I wouldn't take…read moremy vehicles anywhere else.

Honest mechanic. I thought I needed a new transmission. Turned out to be two fifty cent bolts that…read moreneeded to be replaced. My car was replaced at a fraction of the price I was expecting.

I had another great experience at CK Auto Exclusive! Paul was really friendly and attentive, and…read moremade sure I felt well taken care of. This was my second visit, and I'll definitely continue coming back. Highly recommend

Fabulous service! These guys are top notch with communication, service, parts, timely car return. I…read moretake my Mercedes Benz Sprinter (RV) here, and I can trust they will do great work and follow through. I loath going to the dealership - the dealership charges a bundle just to look at the rig. Paul & crew at CK looked at my car that had a check engine light on, there was nothing wrong, and, guess what, he charged me nothing! Go figure! What a wonderful human. I'll always happily bring my MBS to these folks, they are honest and trustworthy!

We recently had our 2024 CRV serviced with Empire Too and we couldn't be happier! They were less…read morethan half the price of the dealer and even tried to talk me out of some of the work saying it wasn't really needed yet but their prices were so good I went ahead with all the work honda recommends just to keep up the car as best as I can. I went here from a personal recommendation from a friend who's family has been going to them for many many years. It is hard for me to trust a mechanic and I plan on keeping our service business with them for many years.

They have been taking care of my cars for years. They are Amazing beyond any shop I have ever used!read more

I needed my spark plugs and coils replaced and Acur it gave me a very fair price after I checked…read moreestimates with three other shops. They even offered a complimentary loaner vehicle which is rare these days. The service was fast professional and easy. They did a courtesy inspection and let me know about items that may need attention down the road without any pressure. Everyone was accommodating answered all my questions and made the experience smooth. I will definitely be coming back. Fair pricing great service and solid communication.

Our car was running strange...then stopped completly..I called Acur-it auto repair at about 2pm and…read morethey were able to complete my repair the same day!! Great service Kevin and JJ.. Another time they were able to locate a water leak where rain was dripping on the passenger. Thank you again! This is a diamond certified repair shop. They gave me a loaner car. I am very happy with the job they did .