I have used Roger for about 25 years. There is no one else I would trust my vehicles too. He is simply the best.

If I could give this place 0 stars, I would. So two weeks ago, April 25th to be exact, I called Sartorial to book an appointment to get my ac fixed. They diagnosed my car a few years ago and told me that I had a bad compressor that needed to be replaced and possibly a bad condenser too. When I talked to Giovanni on April 25th, I asked him if I could bring my car in on a Saturday to get it fixed. He told me they were only open 8am-12pm on Saturdays and this job could take a while, depending on if it was both the compressor and condenser that needed replacing. He asked me if I could bring it in during the week and I told him I'd need to ask for a day off of work. He told me that to help me out with scheduling, I could drop off my car on a Friday around 2pm so that they would have time to work on it that day and finish on Saturday if they needed more time. I said that sounds great, I would only need to leave work an hour early. Giovanni scheduled me for May 8th at 2pm for my car to be dropped off. On May 8th, Giovanni called me and left me a voicemail while I was at work at 11:11am, confirming with me that I would be there at 2pm that same day to drop off my car. I did not answer since I was working. I go in to drop off my car at 2pm and the manager Roger is there in the office. I told him I am dropping off my car for ac repair and he says, "Are you dropping it off to be worked on tomorrow?" I said, "No, I am getting it dropped off to be worked on today" and I told him about my conversation I had with Giovanni on April 25th. He said to me that they were busy and he wasn't sure he would be able to get to my car that day. I told him I knew it could take a while to work on my car for what it needed and I had made this appointment 2 weeks in advance. He told me that dropping off my car at 2pm for this is pretty late. I told him that this was the time that Giovanni told me to drop my car off at. He told me that they had two oil changes to get to and then they could start on my car that day. I said ok and left. May 9th I called to check in on my car at 8:51am and Giovanni answered and told me they had not yet gotten to my car. I grew worried since there was only 3 hours left until they closed. I asked him if he had a timeframe for me and he said he did not. I called back at 9:10am, prepared to tell them I would just pick up my car and go somewhere else at this rate. Roger answered this time and he told me that they would get my car done before noon. At 11:09am, Roger calls me and tells me, "I have good news and bad news" the good news is that we won't charge you anything today" the bad news is, we did not get to your car." He offered to recharge my system for free so I could have at least a little ac. I reminded him that the last time they tried to recharge my ac, they told me it was out of charges and the compressor needed replacing. He said he would look into that. I go to pick up my car with my boyfriend and a young guy at the front desk hands me my keys. Roger walks into the office as we are leaving and he tells me, I guess you'll come back some other time, see you next time". I told him, "I would not be coming back and I was upset that they tell me they will get my car done and nothing gets done." I don't care how busy they are. They should have been able to at least tell me hey we are so busy we won't be able to get to it this time. I would have not wasted all this time not having my car for it to just sit there. My boyfriend and I walked out and said to eachother we are never coming back here, screw this place. The young man at the front desk was walking out at the same time. He heard what we said, turned to us and said, "Fuck you guys." I wish I was making this up. I turned to him and told him he was unprofessional and an asshole. He told me I should have dropped my car off before 2pm yesterday. I think he might have been the worst part of our experience. He was really rude and I wish I got his name. I didn't bother telling Roger that his employee is highly unprofessional and just a mean person. I believe he would take his side anyway. Bottom line is, these guys have very poor communication between each other and I wish they could have saved me time by saying hey we just won't have time to work on your car this week. They also have noo consideration or care of their customers and I did not get a single sorry from any of them. And maybe don't keep an employee that is a jerk to customers. read more

TLDR; Avoid this shop, bolts not tightened, owner and techs talk smack about you, bad communication I took my truck to get a transmission put in. For starters, I'm pretty mechanically inclined and do most of my own work, however I did not have some specialty tools or equipment to do the job so I took my truck here. I called and was told I could bring my truck in on Tuesday, which was about 5 days after my intial call. When I brought it in, I asked about a timeline to which they told me a week and a half. Okay, no problem as I wasn't in a huge rush. What really puts me off about this shop is the customer service. When asked about some hardware, I said I might have lost some bolts and they can just replace them. To which they rolled their eyes VERY blatantly after I said that and sighed. This was already a huge red flag and I should have just went someone else at this point. They then quoted me $175/hr for labor, and said a max of 5 hours of labor. Okay, sounds good. Anyways, I dropped off the truck, and fast forward a week and a half later, I hadn't heard anything. When I called they told me they hadn't gotten time to work on it, and it might be another week. I told them I needed it back within the next couple days, and thats past their timeline they gave me. They ended up moving me up in the queue which was nice, but it only got worse from here. Upon picking up my truck, everything with the truck itself seemed in order. I went into the office to pay, only to find out my labor rate was $200/hr not the $175 they quoted me. I didn't bother as I just wanted to get out of there at this point. Now here's where it really gets interesting. I took my truck home and watched my dashcam footage as I have parking monitor on and it turns on with the truck. When watched back, some clips were of what I believe to be the owner, and some tech talking smack about me, and the truck which I will not get into here. I totally understand having fun at your workplace, and talking with each other. But talking smack about your customers? Really? Anyways, after I got home, the truck sounded a tad bit loud, so I took a look underneath only to find that an exhaust bolt was not tight, not even hand tight. I could spin it off with my fingers causing a minor exhaust leak. I fixed it myself and that was the end. Overall I would recommend to stay as far away as possible from this shop and go somewhere else. However, they did get the job done so whatever. read more

I took my car in for a checkup, and several things were wrong with it. I agreed to have everything on their list fixed. I drove it home, returning the next day for the items to be repaired. They did a phenomenal job in a reasonable amount of time, and were able to breathe new life into my car. I am so glad that I found them. Please don't hesitate to look them up. You will be happy you did! read more

Honesty, integrity and kindness. That's what you get with Rodger. Very hard to find these days. That's why you need to tell everyone you know about his shop period! read more

Rodger and Gio are great at what they do, and so delightful to work with! They figured out what was wrong with my car and how to get it going again, and kept me informed about my vehicle through the entire process. Everything was very fairly priced and they took care of my car quick! Thanks again!!! read more

I took my car to Sartorial Auto Repair 3 years ago after getting rear-ended. The accident caused a pretty bad gas leak which they were paid generously by the at fault driver's insurance, to fix. When my car was done, I picked it up from Sartorial and they said "you need to get gas, it's pretty empty" They left a couple dirty rags in my car, and they had written some notes, with marker, on the outside- including the words "gas leak" with an arrow pointing to where it was leaking. I got in my car and drove directly to the nearest gas station, but my car ran out of gas before I got there!! I called them and they were annoyed and said they couldn't help me because they were busy. I ended up getting some nice bystanders to help me push it to the gas station. It's annoying, too, because I had almost a full tank when I brought it there! This happened 3 years ago and I have had issues starting the car and smelling gas fumes and not passing smog, etc. my mechanic pointed out these issues I've been having are all related to the gas leak after finding a huge puddle of gas on the ground right underneath the green marker arrow (still there) with the words "gas leak" from three years ago! I called the shop and they just said they don't honor it after three years. I feel like they never actually fixed it correctly. read more

I took my 2018 Toyota Corolla to this shop for a diagnostic test. Once I came back to retrieve my vehicle, I was advised that they could not locate any issues. After about two weeks after my visit, my vehicle stalled on me and I was really frantic! After inspecting my vehicle in person and through the dealership I noted that some plugs had been ripped out that were previously in tact prior to bringing my vehicle to this shop! How does someone miss cords sticking out and claim no problems unless they caused the problem and covered it up . read more

Sartorial Auto Repairs - Broken plugs that were intact before service at this location - Auto Repair Near Me - Santa Rosa, California

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Roger was able to diagnose and fix the starting issue on my 2016 Audi in just 1 day! Saved me a trip to Marin and undoubtedly a lot of $$$ as well! Highly recommend. read more

Roger is very fair and professional! he loves cars and cares about his customers. i have taken my Lexus and suzuki to him for minor check ups , he is not overpriced and would never suggest a repair or item you do not need . so hard to find a good mechanic and when you do stick with them ! read more

Roger is an amazing incredible mechanic he specializes / certified in Toyota's which in turn lead me to take him my suv Lexus. He has been my mechanic for almost 9 years. He even advised me in my new car purchase. He is very skilled and detailed. He'll explain what's going on and I can actually understand. Him and his crew are awesome! read more

Came in for a pre-purchase inspection on a 2003 Porsche Boxster. I was a bit hesitant at first, because not all shops are experienced with European cars. As luck would have it, the owner/manager has a Boxster himself! I was quickly and professionally taken care of on a Saturday -- which I appreciate as many shops are closed on Saturdays. A thorough inspection was given, and I was even offered a few tips on maintenance. I was given a detailed report, and thankfully the car had no issues. Thanks to Sartorial for giving me the confidence to buy my first Porsche! read more

Had what I thought was an oil leak and got an appointment as soon as I could. It was easy and fast and Rodger was very friendly and called me when everything was all done. He offered me a good solution to the problem and I was on my way out after about an hour and a half. Overall great experience and I know I can trust him for future repairs also! read more

I am never impressed or pleased with any service.. ever.. especially when it comes to a mechanic.. Thanks to Sartorial Auto my perfect streak of dissatisfaction has been ruined.. I am beyond thrilled to have them work on my Jeep and BMW!! Honest, on time, accurate estimates, great communication!! The work is excellent and I just cannot be any happier! If I were to build in my mind the perfect customer experience, they nailed it! Seriously, I don't trust anyone and think everyone is incompetent... not these guys!! I feel lucky they work on my vehicles!! Cannot recommend them enough!! read more

Rodger is the "Scotty Kilmer" in Santa Rosa! Very kind and honest to his customers. I came here for a car inspection and he found major transmission problems, which helped me avoid buying a lemon car. -- Frank read more

What more can I say about Rodger and his staff. Thankful to have encounter them and what a blessing. My family of 5 was driving down to Guerneville from San Mateo, when all of sudden on 101 our radiator blew out. I found his auto shop on yelp and took my van to the shop. It was Saturday around 11 AM and asked if he could fix it. Rodger not only was friendly but said he can fix it in a couple of hours. He made us feel at home and it felt so relieving with all the stress going on. He made us feel like family and also said we were more than welcome to wait in his office in the mean time. His lady assistant was so friendly too. Assuring us that if we need anything to just let her know. Within a few hours our Radiator was fixed and brand as new. The estimate was correct and considering how last minute it was, my family and I couldn't have been more thankful. Mind you we were out of town and came to the shop without an appointment and he helped us with no questions asked. My van is running great and I'm truly am thankful for Rodger and his staff helping my family and I on that afternoon. read more

Don't hesitate to use Sartorial Auto Repairs. The service is excellent and Rodger works hard to accommodate your schedule. I have a Chevy Volt and have brought my car in for service as needed. Rodger also keeps an eye on any repairs which might be under warranty to advise you appropriately and to save you money. I highly recommend them! read more

We had an emergency situation as someone had sliced the gas hose to the tank on my wife's truck. Rodger was unbelievably busy that day but still managed to take my wife's truck in and get it back to her by the afternoon. Rodger is the best out there! read more

Sartorial Auto Repairs has serviced our family vehicles since 2010. The highest levels of quality and integrity is what I experience with every visit. I highly recommend them!! read more

I had a great experience with Sartorial Auto!! I had to get my brakes done and they got me in and out real quick and for a really good price! I would definitely recommend them and will use their services from now on. Thanks Car Whisperer! read more

Roger is always there to take care of our automotive needs at curoso plumbing. He keeps our vans running smooth.

I have a company van that was making a very loud noise when I first cranked it. Had been doing for about a week. Called around on a Saturday and no one could fix it the same day. Found Sartorial auto repairs. They are friendly, helpful, fast and efficient. Will definitely come back to this place. read more

Very good experience. Everything went above my expectations. Everything that was diagnosed properly and at a very reasonable rate. Highly recommend this auto repair service.Very good experience. Everything went above my expectations. Everything that was diagnosed properly and at a very reasonable rate. Highly recommend this auto repair service. read more

My wife's car was making a very strange noise and we have used Rodgers services in the past. We took it in and he had it back on the road that same day. Can't stress how awesome Sartorial Auto Repairs is. read more

I recently had these guys replace my break pads. I was quoted a very high rate with the dealership I usually go to but Rodger the owner of the shop saved me over $300 dollars. Every penny counts especially during these trying times. Rodger even drove me to and from my work to get my car back to me(masked and all lol) I highly recommend giving his shop a chance. I will continue to have my vehicle serviced by him. Thanks again Rodger! read more

Rodger is really big on keeping my car running smoothly with regular maintenance to ensure avoiding a breakdown on the side of the road. He had warned me that the serpentine belt was wearing and would eventually need replacing, and he did change it on my recent visit. Wow, I could really tell the difference with how it is running now! I really appreciate that he keeps me up to date on what needs to be done and lets me know which things can be done later. He is dedicated to taking care of his customers' cars without trying to convince them to do unnecessary repairs.I frequently tell people they should definitely go to Sartorial Auto Repair, thank you!! read more

Roger is a great mechanic. Honest good prices very easy to work with. Highly recommend!

Great service and when it comes to Porsche's Roger knows his stuff, I would never take my Porsche to any other shop to get worked on Thank you Roger read more

I have been coming to Satorial Auto Repairs for years. They have always done a great job on all the cars I've owned. I do highly recommend them if you want top notch service on your car. Great people and a great place. read more

I 've been taking all my vehicles to Roger (and Tim) for years, from a classic 76' Porsche to a Volt and a Chevy truck. He does them all, conscientiously, at fair prices. When we needed to evacuate our 3 vehicles during the big fires he offered free secure space. He even recharged the battery for us on our 62' Volvo that's been in the family since it was new. No charge!! Support him the way he's cared for our cars and community for decades. read more

Sartorial Auto Repairs - Auto Repair Near Me - Santa Rosa, California

My daughter's car developed a very loud squeak in the right rear suspension and I was so worried that it would require major repair at significant cost. The guys at Sartorial took me in right away and turned it around very quickly. To my relief all it needed was lubrication and a little TLC. They didn't try to upsell me on anything and were very pleasant and professional. I'm so happy I found Sartorial! I will definitely use them again for any future auto repair issues. read more

I always trust the work done at Sartorial. They are thorough, efficient and friendly. They are my go to place for car care and repair!

Roger did a complete diagnostic check, oil change, replaced the front breaks and rotors and replaced the battery. He and his crew did a great job of communicating with me and finished the job quickly. Roger also researched my warranty info to see what could be covered. I highly recommend this business. read more

Roger and his crew are always there for us! Literally. They do amazing work and always stand by it! They won't buy parts they know are going to crap out quickly. They always show me the parts they have removed. They always call to let me know what is wrong with my vehicle and helps me decide the most economical path. They have even worked on our small RV's. We have been going here for years and juts love them! read more

I value working with independent shops. It's important to me that I be able to talk directly with the person working on my truck, and develop a trusting relationship. I've been going to Rodger for several years now and am satisfied on all counts. His diagnoses have been spot on, his work flawless, his prices in line with other shops, and he's a good guy to boot. Just don't tell him I said so--- it might go to his head. read more

I love bringing my Subaru STI here. I don't feel comfortable taking it to those creeps over at Prestige Imports. Rodger and Patricia are fantastic. Rodger always explains what he's doing and saves the old parts for me to examine if I wish. Nothing jinky going on here. My one complaint is that Rodger's rates have gone up since I first started coming here. Nothing astronomical, just not the cheapest cat in town anymore. On the bright side, he has saved me literally THOUSANDS of dollars on a story that is too long to tell here, but suffice it to say that Rodger went far above and beyond what most mechanics would have. Thank you! read more

I can't say enough about Rodger and his shop. Not only is he a great mechanic but he is very trustworthy. I bring all of my family's vehicles to him for maintenance and repairs. When I am in need of a repair, I just drop the vehicle off and when I pick it up it's repaired. Simple as that, no additional problems and no up-selling. If Rodger finds other things going on he'll call if it's important, or make a note of it for the next appointment. I refer everyone I know to Rodger and I only hear great feedback. Drive a car or truck? Go to Sartorial Auto Repairs, you'll be glad you did. read more

I can't recommend Rodger strongly enough. I've driven a 1994 Range Rover for the past 6 years and he's done all the repairs. He fixes what needs fixing, keeps me up on it's maintenance and doesn't gouge me to do more. There's no upselling with Rodger. I drive to his shop from Marin and it's worth it! read more

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I found Rodger and Sartorial Auto Repair on a road trip from San Diego to Medocino with my young daughter. Our AC had gone out which suggested potential other issues and it was 90 degrees outside. Rodger was so incredibly helpful. When I walked in the office a few other customers were there and one commented to me, "well, you know you found the best mechanic in Santa Rosa?" I felt completely comfortable and well taken care of. Rodger also went way out of his way to complete the significant repairs on our schedule so that we could continue on with our vacation. And he completely the repairs at a very fair price point. Honestly, it went from car troubles to feeling so fortunate and considering this experience among the trip highlights. Thank you Rodger! ~ Jen read more

A very positive experience. He was straightforward and honest and the rates were clear and reasonable. Would 100% recommend them.