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    Personal Touch Pet Care

    5.0 (1 review)
    Open Open 24 hours

    Services - Personal Touch Pet Care

    Dog walking

    Pet sitting

    Personal Touch Pet Care Photos

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    10 years ago

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    Pets Domain ATX

    Pets Domain ATX

    (42 reviews)

    I really wanted to like this company's services, but I didn't find that they were detail oriented…read moreenough for my cat and I. An important message that I sent was missed, which led to my cat's waste collecting over a period of days in the tub, and with my cat eventually peeing on my bed (he is beyond hygienic and selective with where he goes to the bathroom). Even with the missed message, I would think their noses would lead them to the tub? It absolutely stank when I got home (there was also dried cat vomit in the bathroom - I just live in a studio). And I then had to spend hours washing everything on my bed, getting Urine Destroyer, etc... really not ideal after getting home from a trip. This is in addition to lights being left on, pill pocket pack not sealed after use, and litter and garbage preferences not followed. Also, I would have preferred they contacted me when my cat decided not to eat his medicine the first day, than to decide how to handle it on their own, although their idea wasn't a bad one. They are perfectly nice people but I would say that if your cat requires anything beyond basic care (throw food in a bowl and scoop box), look elsewhere. Details and communication are important. I communicated some of this to the company and they offered me a free visit in the future, which I thought was a bit presumptuous. They did play with him and actually spend time with him (instead of feeding and dashing), which is something I do appreciate.

    We've been using their services for awhile actually a bit over a year. we frequently used them when…read morewe went to vacations to pet sit our cat. We have one cat who we love dearly, and one visit they completely left our cat endangered and the owner of this company (which says a lot about the company itself) took ZERO accountability, not only that we found our account inactivated by them which means they are refusing us service after a mistake they made- and we can no longer even contact them. They left our Patio balcony door- we live on the third floor in an apartment WIDE open with our cat who can clearly open the screen door that was slightly open. That is SO dangerous. We have a ragdoll who don't have much reflexes and he could fall and die from such a height, or even escape or jump out and seriously injure himself. They left the door open and left the keys inside with no way to get back in while we were on vacation. Then we got one text saying they left this door open and we were shocked when we checked our pet camera. This is ABSOLUTELY unacceptable. The only apology we got from this horrendous accident was "i apologize." She didn't call once, and if we hadn't seen this text message promptly i feel as though she wouldn't even have cared and went on their day. DO NOT TRUST YOUR BELOVED PET WITH THESE PEOPLE. You've been warned!!! This was over memorial day weekend and nobody was even in the leasing office to help which is super scary. Bad experience overall from a pet sitting company we've been trusting for awhile now which is so disappointing. I can see now they don't care about pets.

    Sit.Fetch.Stay

    Sit.Fetch.Stay

    (13 reviews)

    Gracy Woods

    Lisa has taken amazing care of our three pups for many years now! Trust her and would recommend her…read moreto anyone!

    I hate to have to leave a bad review, but I had a really horrific and stressful experience here. I…read morejust moved to Austin and was looking for a boarding sitter for work travel. Initially I had a hard time coordinating with Lisa including canceled and delayed meet and greets and not receiving email docs needed until days later. I made it work because she had great reviews. It was a holiday weekend and I had to call my vet the morning of drop-off to get vax records for one of my two dogs, which I informed Lisa of. We agreed we'd chat in the morning around 9 to finalize details once I'd gotten the docs from the vet. She proceeded to send me multiple, essay-length emails that night between 4 and 6am about how she couldn't take Desi without docs and how she felt I didn't understand, and she couldn't "trust" me. She also accused me of not finalizing drop off or pickup details, which I had already discussed with her. Her messages were erratic and repetitive, and almost aggressive and condescending, referencing "boundaries and communication" while she was the one emailing me in the middle of the night! When she could've just called me the night before if she was so concerned. Even when I sent the records to her in the morning, she continued to berate me about her intake process over text, accusing me of not sending them even when I told her I did. I have had many sitters in various cities and never experienced anything like this. Thankfully a neighbor volunteered to watch them. Needless to say, this was all incredibly stressful the day of an important work trip. I was really astounded by this level of customer service as a former small business owner, and would never want to leave my dogs with someone like this.

    Walk! ATX Pet Care - Join the pack!

    Walk! ATX Pet Care

    (100 reviews)

    Like others I live off of reviews so giving you guys the raw version for all my over protective pet…read moreparents like myself. This review is only based off of my experience/ first impressions and this business may work amazingly for your dog! Once I found Walk ATX it took me a while to get in contact with someone, called a couple times, left a voicemail, sent a couple emails -to no avail! Sent a dm on insta as a last resort and finally got in contact with someone! Yay! Erika helped me set up my account and went over daycare. Dropped my pup off for his first day! First impressions matter to me and as someone who is nervous I would have loved to see them greet my dog. Instead the woman at the front ( not sure her name - mullet - immediately went into a quick " take off the leash. What's his name? You'll get an update at 11" And then I watched her usher him straight to the backyard. No saying hi to the dog, no convo with me, no easing his nerves, no questions about him, no petting him, no introductions, nothing. I didn't love that, especially since it was our first time and it made me much more nervous to drop him off there. Around 11:00 I started to look for updates, none. Tried to call 3 times, no answer. Again this is his first day so not hearing anything on how he was doing and getting no photos - nerves then rose to an all time high. People are allowed to have bad days so will update this after a few more times. Just know the first day is not as informative or warm may not be as warm as you'd expect.

    Our boy Mo aka Molty aka Moshi has been coming to Walk ATX since 2022. As many of you, our doggo is…read moreour family and we want only the best of the best for him. It is difficult to find a doggy boarding/day care that provides such well rounded, holistic approach to pet care. We have used Walk ATX for boarding, day camp with pick up and drop off included, and for in home check ins with walks. As well as their add-ons like baths and fun photoshoots. Mo is a party animal - we are constantly training, working with him and we fill all of his needs. Yet he is an energetic, happy 2.5yo rescue from Austin Pets Alive. He is a foster win actually. He's always soooo excited when he realizes he's about to get dropped off at Walk ATX and he's welcomed with big smiles and a huge "Hi Mo!!!!!" by the passionate and hard working staff. Walk ATX does pack walks, outdoor playtime in their yard with staff assigned to different groups of dogs. I love that there's constant supervision and a structured day. Including rest/down time, which is just as important as to not overstimulate the doggos. It seems as if Walk ATX has only gotten better over the years. They've incorporated training, special add-ons, and cool adventures. Last time Mo stayed with them while we were in Costa Rica, Britton and the team were super attentive (Mo was on limited activity for the first few days per our vet), and even called to give an update, in addition to their daily updates via email and on their app "Time to Pet". I know Mo is cared for and looked after by a group of caring animal lovers.

    Fetch! Pet Care - Need help with an active furry friend?

    Fetch! Pet Care

    (26 reviews)

    Arboretum, Great Hills

    4 YEAR UPDATE: These guys are so great. Deanna is ridiculously and awesomely accommodating and…read morereally took a ton of time to revisit with my boy (and my new girl!) when I moved to a different location and needed a new sitter/walker. She really let's me talk as much as I need to feel better that all bases are covered (even when I know I talk way too much). Deanna is very concerned over her clients satisfaction and the happiness of our furry children. My new sitter is Nicky and so far I'm really happy with her. She saw my dogs on time, sends me photos, texts me about them and even grabbed my trash for me. She accommodates any silly or piddly request of mine with no problem. THANK YOU! :) I have not tried their boarding/overnight services yet but I can confidently say their walking and playtime visits have always been great. Deanna and Brian have even covered for their sitters on the extremely rare occasion an emergency happens and the sitter can't show so that I am NEVER left high and dry. I can't appreciate that enough! Call these guys. They are great. They will find a sitter you are happy with and make sure you are comfortable (because let's face it these are our kids with 4 legs).

    Leigh was A-Mazing! In the past, we boarded our dogs and were a bit hesitant to use an at-home dog…read moresitting service. The thought of having a stranger in our home while we weren't there was a hurdle for us. When Leigh came for the preliminary visit, we instantly knew that having her watch our fur babies was a great choice. They liked her immediately, which does not always happen, and my husband and I knew that our dogs would be much happier in their own home under her care. Near the end of the meet and greet, she asked if we would like her to take out the trash, water the plants, or pick up the mail! Honestly, I was floored! Not only did the standard and even holiday price cover both dogs, was less expensive than boarding, saved us a trip to drop them off and pick them up, but she was also offering additional services. Oh, and I certainly did NOT miss that kennel smell on the dogs when we returned home. Each visit we received an update on how our dogs were doing along with pictures of their smiling faces, which we shared with our family while we were visiting. Leigh was always on time, extremely professional and I would highly recommend using FETCH! Pet to anyone needing someone to watch over their pets.

    Personal Touch Pet Care - pet_sitting - Updated May 2026

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