Victor was very helpful for my questions being answered. Thank you Victor!!! Although I didn't get…read morea spot for storage, he still was very helpful.

I pay extra money to have a space in the main building. I have had storage in that building for…read moreover 10 years. In the last three years, the "A" building has started flooding. Last year I lost personal items, and furniture has been damaged. Not enough to claim insurance, but enough to ruin the legs of expensive furniture items. Paperwork that is irreplaceable was also ruined. And, I was one of the lucky ones, the unit next to mine was almost completely flooded. This year I asked whether the flooding issue had been addressed, since winter is coming, and I was assured that it was taken care of. Today I got a call, my unit is flooded AGAIN. They do not give a storage discount for the inconvenience, and last year they had no idea where the water was coming from. So, the office staff passed on the info that the issue had been addressed, and obviously the ownership has not done anything. The office staff is always polite and helpful, but the flooding issue is simply bad business, and the management ignores it.

The staff (Ana my fav) is so amazing, helpful and honest. Plus it is clean…read moreI have been here 5 years now and it is the best. No one wants to have a storage, but if you have to, this place is the best

The property and staff were great. The unit and facility were clean and i think the unit may have…read moreeven been a bit taller than average. My main gripe is with the pricing. It was fully disclosed that rates would adjust based on market capacity, though it's funny that they will only adjust upwards, never down. I find this kind of pricing and business model to be predatory. I had a 10x10 unit, here's what you can expect as a long term renter: Month's 1-4: $186 Months 5-13: $286 Months 14-18: $386 I moved out of my unit after 18 months. I would potentially use Extra Space again for short term rentals, but definitely not long-term.

Andrew was great! He helped me pick out the right storage unit. He explained everything very well…read more He was professional and kind. Thanks andrew!

Andrew helped me out with getting a awesome 10x20 Storage. I was dealing with so much clutter in my…read morestore because of extra inventory. Now I have it here. My customers are happier. Andrew was super nice and helped me out for my first time renting a storage. Thanks!!

Great facility, state-of-the-art, Congenial helpful Staff…read more(Paula, Carman, and Perla) all very helpful, understands the business and procedure. 7a-7p access 8a5p office. Renters seem decent and polite too.

I have been a customer here since 2024 and I love the staff. Paola and Carmen are so sweet and so…read morenice, always making sure my needs are met. Facility is supper clean always!

Do not rent here. Do not rent here. There is escalating rent for literally no reason, and I was…read moremisinformed by one of their employees stating that I was going to be able to pay my rent and gain access to my unit. This is now the third review i've written about this place. Do not rent here. I cannot warn you enough. This place has raised the rent to over 300% of what I was initially paying, and has now informed me, after being late on the rent, one month, that even after paying my rent, That they have sold all my stuff at auction. I don't know how it's legal for them to continue to raise the rent at this high of a rate, I have been here for a little over a year and I'm now paying 350% of what I normally paid to start. This has been the worst experience of my life, and I had lost quite a few items that were very important to me. The rate at which they have raised the rent is similar to a loan shark. Do not rent here, you will end up overpaying and it will become difficult to continue to pay the rent each month. This place is a scam. I really hope that one day, lawmakers look into how grossly malicious this business model is. I wish that I could give them zero stars.

The lady in the office is rude and plus there is RATS !! Rat poop all over my stuff in the storage..read more

I've had the best experience. Every step was thoroughly explained. Very clean and that's very…read moreimportant to me. I would recommend them to anyone who's looking for a professional service.

I've had this storage facility for 8 months and I love it. The rates are wonderful and the staff is…read moreextremely supportive. The units themselves are larger than you would get at a commercial storage facility.

Edward and Rubia are devils in disguise!! If you are looking for storage space in Pacoima,…read moreCalifornia, DO NOT COME HERE. I was only one month late with my fees, but they lied and said they would collaborate with me during our lengthy government shutdown. However, Edward and Rubia still continued to auction all my personal belongings without my knowledge. I will never be able to reclaim all my memories of my late parents, my late husband, and my grandchildren's belongings. They destroyed my life and my memories. There is no way I will recommend this location or company to anyone! Those who run Extra Space Storage have no regard for human decency, and I wish the Lord above could bring endless misery to this heartless organization worldwide. https://finance.yahoo.com/news/5m-self-storage-class-action-054454141.html https://law.justia.com/cases/federal/district-courts/new-jersey/njdce/2:2013cv00929/285237/66/

I called the storage and the lady that answered was so rude. The call kept cutting off and so I…read moretold her I would call back. I don't think it's the regular girl who works there but I had to call back 5 times and she ignored all my calls. I then had to call corporate to get the store direct number. I left a voicemail in hopes for a call back and clarity.

It was quick and easy to get a space and the details on getting the storage unit were explained…read morereally well. I like that it's clean and very accessible. The service is great, the staff is really friendly and helpful.

Great staff. Friendly. Great service. Answered all my questions. Would definitely recommend to…read moreanyone looking to store their belongings.

CRYSSI- is EVERYTHING! I have been using this storage facility going on 5yrs. She has helped…read moreimmensely over the years. From Los Angeles to New Orleans and back again. Her attention to customer service is impeccable, whenever I had a concern about anything, she answered my questions. When I would leave messages, she would call me right back. With this last move out and move back in at this location, she helped pick out the perfect storage unit. I was unsure with the size and kept doubting myself. She came, looked at my items and the space and decided for me. She gave me great advice on how pack my belongings, maximizing my space. Hands down, she hit it right on the nose. I didn't have to get the larger unit that I thought I needed. She has been nothing but accommodating to me, and she taught how to use two dollies at the same time lol! As for the facility, I have felt comfortable by myself on the grounds, I have stayed till closing and felt safe. It's always clean when I go there. I never have seen it super busy, and never experienced any hardships moving stuff in and out. I may have been lucky and missed the busy periods, I never go on the weekends so maybe that's why. That said, I love Cryssi! and my unit! I can't complain.

I would like to take the time to thank Edna for her extreme professionalism during my many…read morequestions regarding the many options available by public storage to simplify payment options. Thanks Edna