The staff (Ana my fav) is so amazing, helpful and honest. Plus it is clean I have been here 5 years now and it is the best. No one wants to have a storage, but if you have to, this place is the best read more

Extra Space Storage - Boxes - Self Storage Near Me - Pacoima, California

The property and staff were great. The unit and facility were clean and i think the unit may have even been a bit taller than average. My main gripe is with the pricing. It was fully disclosed that rates would adjust based on market capacity, though it's funny that they will only adjust upwards, never down. I find this kind of pricing and business model to be predatory. I had a 10x10 unit, here's what you can expect as a long term renter: Month's 1-4: $186 Months 5-13: $286 Months 14-18: $386 I moved out of my unit after 18 months. I would potentially use Extra Space again for short term rentals, but definitely not long-term. read more

Don't fall for it. They offer you a price and then on the fourth month, they raised my bill by 40% !!! Not a year down the line during renewal, on the fourth bill. They want to have their cake and eat it too. Imagine your cable or phone company doing this. Now I have to find another place. I can't believe I didn't just go to A1 or Public Storage. What a shame to support a competition, ruthlessly raised my price The manager Anna will strong-arm you into leaving a positive review online as soon as you're done signing up. Be careful and read the charges, she'll sneak in extra fees. Just go somewhere else all together unless you want your bill jacked up like clockwork. read more

Extra Space Storage - Storage locker inside view - Self Storage Near Me - Pacoima, California

Amazing property, always clean! Ana the manager was helpful made sure my questions were answered.

Ana the store manager was really helpful throughout the process as a first time renter.

I acquired a drive up storage unit, To do just that drive up to it. I've had couple encounters of guys cursing and threatening me cause of where I park. They claim they know the owner and that's there parking lot. I can understand them knowing the owners and that they park their vehicles in this parking lot but that's no way to talk to paying customers. If you want to be cursed out by the owners random family members this is the place... ANA I'll be moving out soon no need to tell me to move out or try to make me bring the add again. read more

When this location raises rates they really raise the rates. I got my rates increased within the first year but it was only mildly annoying since it was just $5. But this year my rates increased by 80%!!!! That's no typo, these jokers decided to nearly double my rate. I'm not even in the main building, I'm in a pop-up shed in the parking lot. This is egregious and I'm going to be shopping around for another unit someplace else or better yet just putting up a shed in my backyard I could care less about Ana and how "wonderful" she is, you only interact with her when you sign up. I can't recommend this place because of the fleecing I'm taking read more

The facility was very clean and well kept. Every time I encountered the staff or needed help with something, everyone was friendly and immediately answered my questions and solved my issue. The spaces that are inside and climate controlled are prime locations. read more

It's always a pleasure here and love the customer service here. Ana is such a great person and is always willing to help when help is needed. I highly recommend this storage unit to whoever is looking for one nearby! read more

The experience with Ms. Ana is great, we've had a unit since 2018 and since we've always had a great experience we got a 2nd unit. Thank You Ana for your great service. read more

Ana was great in helping me throughout my move in and moving out. She took me through a super painless process with checking out! Make sure you talk to her next time if you need help at this location! read more

I have previously been in different extra space storage is but this one the store manager is very friendly and she explains everything that you need to pay on the table I would most definitely refer this extra space storage to my friends and family if they ever need a storage. read more

Thank you Ana was very helpful really appreciate the help was friendly and knowledgeable thanks for making this experience a breeze.

my first time visiting and i was very pleased with the service on The phone and in person thank you ana for your great costumer service and showing me around the facility love your great costumer service happy new yr. read more

Been a customer here for a few years. Great staff, super friendly and helpful. The manager (I think her name is Anna?) is super! And the facility is always clean, which is a plus. :) read more

I used this facility for 6.5 years and had a very good experience with management. Facility was clean and secure. Never had an issue. Anna, the manager was always helpful to me on the rare occasion I needed something done regarding my storage. A+ read more

DO NOT use the storage in Pacoima. I moved my stuff out in the middle of the month. They were supposed to give me a refund for 2 weeks - $70. The manager Teresa in Pacoima gave me a run-around for 4 months and never gave me the refund. read more

For a storage facility this place was great. The place is clean, organized and the manager Anna is a sweetheart. I needed a last minute storage for my mother in laws items and found this location by driving by. Prices were decent. I was surprised as past experience at other facilities were average. This place really gets a thumbs up for service. Great staff and environment. read more

Store manager Ana is absolutely great! She helped me with renting storage today and the whole experience was easy. Clean, air conditioned storage space and excellent customer service. Thanks for your help Ana, will recommend your store to friends :) read more

These guys are super-attentive, very helpful. The space is very clean which surprised me because it was the most competitively priced climate-controlled storage around. Manager lives on site for extra security. read more

Great experience at this storage place. I was greeted and helped by a friendly representative named Anna, she answered all my questions and help me pick a perfect unit for a great price. If you're in need of a storage unit and in the area this is the place to go I highly recommend it 10 out of 10 read more

Ana gives great customer service! Wonderful facility that is cleaner, more easily accessible, brighter, and better climate controlled than any storage place i've used yet. And somehow very well priced! Great access hours, very helpful staff, my boyfriend is a long time client here and I just couldn't believe that this place was as good as he said. But after a few months of seeing him easily utilize his space (we are both in production so we are in and out a lot) and then going through the process of renting my own spot I can say that this is the best storage facility i've found. Its a tiny bit out of my usual travel, but its Completely worth it! read more

Very, very poor space. I went three different times, during posted open office times only to find the office locked and no one on site. On two of those visits the gate was either open for an extended period of time, or people were trying to exit who did not have gate codes. This tells me that there is poor management and very poor security. I would not use this facility. read more

DO NOT RENT FROM EXTRA STORAGE SPACE. My unit was robbed from an employee. The camera system only covers their elevators and entrance to the building protecting only their assets and not their clients. I called their headquarters because of the lack of customer service and got the same dismissive treatment. read more

DO NOT EVER, EVER, EVER RENT FROM THIS STORAGE FACILITY OR ANY OF THE ONES OWNED BY THIS COMPANY!!!! It wasn't so bad when Theresa was there but now it is a nightmare! ANNA, the manager is the worst, most unhelpful, least knowledgeable b*tch ever employed by a storage company. She does not treat customers well unless they are new and just opening an account. the employees and their friends enter the units without permission and steal whatever they want. When you have a complaint or if your payment is late, she is extremely rude, unsympathetic and WILL NOT work with you at all. Overall she is a nasty person that I would hesitate to even call a human being. They also tell you that you have a certain date to pay by....but it's a lie because they will auction off your stuff a couple days before the date they tell you! It happened to me after my mom passed away! They also will not accept a partial payment even if it is before the final date for payment. THIS STORAGE COMPANY IS A RACKET!!!! WORST COMPANY AND WORST CUSTOMER SERVICE EVER!!!!! PLEASE NOTE THAT IT HAS ONLY BEEN THIS BAD SINCE THERESA LEFT. read more

This place has everything you need. Brand new facility, easy access. The staff is friendly & very helpful. Its very clean & affordable. I already recommended to friends & family. Great prices! read more

very friendly courteous commendable staff treated our family with integrity and the unit and facility was flawlessly clean this is the ultimate of all the units from all local storage companies teresa took time to listen and my mom said that she wouldnt store anywhere but here ever the manager was so nice and understanding about my uncle billy who passed away and had polio the girl didnt interrupt and let us know we mattered my mom called and said im getting the unit here this place is not even comparable to the other places we checked out and the manager girl is a gem my mom is so happy and positive thanks ! jed. read more

Great location great customer service Anna and Steve are the best team together they made me feel right at home