Budget Truck Rental - Reservation Cancelled Two Days Before Critical Medical Relocation…read more Budget Truck Rental cancelled my reservation two days before a scheduled interstate move involving my 103-year-old grandmother, who is medically fragile and currently under hospice care. This move was not discretionary. It was part of a carefully planned relocation from Florida to New Jersey to ensure continuity of care, minimize disruption, and safely transport her essential furniture and medical environment. Any last-minute change creates real medical risk for someone of her age and condition. The Florida inventory manager who contacted me was dismissive, rude, and showed zero empathy. When I asked to speak with a manager, he hung up on me. During the call, he explicitly stated that they were "too busy with fleet and commercial rentals" and made it clear that my residential move was not important to them. As a result of Budget's last-minute cancellation, my family was forced into an emergency replacement move at more than double the cost, solely to avoid further disruption to a 103-year-old hospice patient who cannot tolerate unnecessary stress, delays, or instability. This experience was not just inconvenient--it was irresponsible and inhumane. The lack of professionalism, accountability, and basic human decency displayed by Budget Truck Rental is unacceptable. Budget Truck Rental cannot be trusted, particularly for time-sensitive or medically critical moves. I will be formally reporting this incident to the Better Business Bureau and other applicable consumer protection agencies.

AJ at the Clermont Florida location was able to get our rental modified 2 days earlier for our…read morefamily and we arrived prior to the snow storm and woke up to to enjoy it. We will have these beautiful spring break memories because AJ took the time to make sure this happened. I can't thank him enough. We had a great time and didn't feel rushed. Please be kind to everyone and travel safely!

Quick pickup. Their app is a timesaver! Truck was ready to go before the scheduled time. Process…read morewas quick and effortless.

Recently, during a difficult time with the health decline of my father, travel arrangements,…read moreincluding renting a car for the family, felt overwhelming. Claudia at Enterprise Rent-A-Car made a difficult situation surprisingly manageable. Claudia was a true lifesaver, displaying genuine empathy and care. She listened patiently and went above and beyond to meet the needs of the family. She seemed to understand the stress and handled everything with grace and professionalism. She blended professional efficiency with a wonderfully supportive and humorous demeanor. Her lightheartedness provided relief, bringing smiles and making the customer feel genuinely cared for, while still handling all the rental details with impeccable attention and competence. In a world where customer service can feel impersonal, Claudia is a shining example of compassion. Her kindness during this challenging period is greatly appreciated. If a rental is needed and a competent, caring person is desired, ask for Claudia - she's an absolute gem! Claudia- my mom, The Secret Agent, will be looking for you at her Publix to give you a big hug!! Thank you

David Berger knows what he's talking about and helped me out a lot appreciate the help - Musaread more

I rented a truck from this location to haul something too big to fit in my car. They advertise…read more19.99 I had the pick up truck for one hour and that included fueling time. Drove 10. Miles total and was charged 42.00 Not Even close ! Never again I'll find another way next time. False advertisement.

I decided to use Penske since uhaul was sold out of trucks, and I'm glad I did. There was a…read moredeposit, $150, that doesn't go toward the final price of the actual service. Other than that it was a great experience. The truck was nice and clean and has a back up mirror. It drives nice and it's not too big and bulky like uhaul. I used a 12' truck. It's located inside of Home Depot tool rental. If you have questions, I'd suggest to call Penske because unfortunately, the Home Depot reps didn't know much. When I had an issue with a charge the rep did call Penske for me though. It's also way cheaper than uhaul. And they have a one hour grace period. I'll definitely use them if I ever have to move again.

From the owner: Save Up To 20% When You Reserve Online Today!read more

This was my second rental experience at this location. My first experience (see original review…read morebelow) was NOT hassle-free (the equipment I had reserved well in advance wasn't available)! Ultimately the store provided a larger truck with ample discounts to compensate for the higher rate and additional hassle. This rental was completely hassle-free:  the reservation process was quick and easy; the equipment was available as arranged, bothpickup and return were smooth and efficient; and the price was reasonable! ------ Previous Review -- Four Stars (* * * *) Checking-out was easier than checking-in! A system-wide inability to schedule equipment made this reservation the usual, (and entirely all too common) hassle-ridden process that always works out in the end because the Company ultimately finds a way to "make it right!" Despite all the hassles with my "confirmed reservation," today was no exception. The employees at this office are friendly, well-trained and surprisingly efficient given the circumstances.

This company has the worst phone system and communication I've ever seen. We scheduled two uboxes…read more(like PODS but smaller) on different days. They text you to call them then you're on hold forever. About every five minutes of being on hold they bump you over to another U-Haul, sometimes in another state. Of course those people can't help and they put you back on hold. After almost 30 minutes of this they only wanted to confirm when they were either picking up or dropping off the box. The pickup and delivery person is really good.

Besides the 5* Star rating this location deserves, because of their professionalism, and…read morefriendliness that makes renting a vehicle so easy, the honesty they have within proves to me they are a step above the rest. After hiring a van, to pick up some heavy products from a local Home Depot store to deliver them to my home, after taking the van back, this dumba$$ forgot to look in the side pocket of the door, to ensure I had everything with me. As it was getting late into the evening, the van was given it's usual inspection, and they confirmed the van didn't have any damage on it, or in it, and I was good to go. The following morning, I received a phone call from the gentleman who'd served me the day previously, and he informed me that I had left my wallet in the side door panel. After dropping off the van, and going back home, I didn't even realize I was without my wallet. I had over $800 in cash, my credit cards, my ID, my UK ID, as well as irreplaceable, and personal keep sakes within my wallet. "Hello, Sir. We have located your wallet within the side door of the vehicle you hired from yesterday. We have placed your wallet in our safe, for safe keeping, ready for you to pick up at your earliest convenience", was all I needed to hear. On returning to the store, EVERYTHING was still in my wallet. EVERYTHING. All my cash. All of my credit cards. My ID's, and keeps sakes. EVERYTHING. I thanked the gentleman who found my wallet, and who'd called me to tell me about my missing wallet, and, of course, I thanked him also by my insistence of giving him a reward for his honesty Losing my wallet would have been a HUGE inconvenience to me, to be able to replace the cards, and ID's. But the keep sakes would have been lost if it wasn't for their honesty (Unfortunately I didn't catch the gentleman's name for me to be able to give him due credit within this review. But I'm sure he knows who I'm writing about if he reads this). And for that alone, I give this company 5* Stars

My husband stopped by this morning to rent a truck and the "manager " advised him that he decided…read moreto close today. As we were pulling away, I decided to call so I could understand exactly what happened. He said that he went to the races last night and was out late so he didn't think he'd make it back in time this morning and decided to close for the day. When I asked him why he couldn't rent us a truck if he was already there in the office, he snapped "I deserve a day off." I explained that I really need a truck for a few hours and that it was really going to mess up my plans he replied "have fun with that" and hung up on me. This person apparently knows nothing about customer service and should not be in a manager position! I wouldn't give this U-Haul one star but that's the lowest option on Yelp.

Thank you Rob for the great customer service. We had to move from Florida to California and Rob…read moremade sure we had a vehicle that would make the long distance. The covers made sure are furniture was secured from any damages. Rob answered all our questions and gave us great advice. Uhaul was clean and the people that worked at the office had great customer service. Thank you.

Execellent service, both on the call prior to visiting and in person while touring the facility…read more Jean was very friendly and helpful and made sure we understood the process fully. They also offered a 1 time free usage of their 16' box truck included with the rental!!! New and clean facility and in a great location. Highly recommend!

AC broken in my unit for MONTHS. Damaged my rental equipment. Corporate offered small fee to…read morerepair. While AC was broken, they tried to jack the rent TWICE! Oh, and rat shit in the corner. No food items anywhere in unit. Manager quit after 5 weeks. Should tell you all you need to know.