I went in to mail a package to China, an attempt to return a piece of crap that was fraudulently misrepresented online. Dornell Cronk, president of the company, jumped at the opportunity to help me, despite the fact that I was missing the shipping label and the knowledge of what this was going to cost! Although I didn't ship my package today, I left knowing that the women of PMI would have done anything to help me resolve my issues. In a world where customer service workers say "no problem" instead of you're welcome, I learned that at least at PMI, no problem is a promise. read more