The front office staff is not professional. They do not identify themselves by name when answering…read morethe inbound calls to the office so you will not know who is talking to you unless you ask them for their name. When requesting any help with medication refills over the phone, they will read a script to contact the pharmacy again to have them send over the request to get the refill and not allow you to speak to a nurse or doctor. They will not admit any errors or mistakes. Their webpage states, https://druidhillsprimarycare.com/coming-soon for Prescription information, This Page is Under Construction. When you have any additional questions for the doctors, you must make an appointment with the doctor as they will not call you. I am no longer a patient at this office after several years of issues with them as they were unwilling to realize the front office staff was not helping people.

Unquestionably the most thorough new patient evaluation I've experienced in 60+ years…read more My appointment was with the nurse practitioner, who unfortunately had the flu, but Dr. Smiddy worked me into his schedule the same day. Dr. Smiddy spent more than 30 minutes, one on one, going over my medical history and was steadfast in his pursuit of details regarding my health. He's also a bit of a rare find in that he possesses a very keen sense of listening. Furthermore, while the results of my bloodwork were good and unloaded into the patient's portal the following morning, Dr. Smiddy had an associate call me just to reassure me that everything was fine, which is a courtesy I've not experienced since patient records were put online. Highly recommended.

Terrible care. Patients are constantly ignored. This was written on behalf of an amputee patient…read morerecovering at the facility who had a broken arm.

My mother has been in AG Rhodes at 350 Boulevard for almost two years and I truly couldn't have…read morebeen happier with the care she receives. I am eternally grateful to the entire stuff for it takes a lot of patience and kindness to care for these folks. It's a huge piece of mind knowing that my mother is in good hands. Thank you Kristie and Bahaa for always being there for me. I appreciate it deeply and will never forget what you do for my mom day in and day out. Thank you!!!!

I suffered a spinal cord injury over 20yrs ago & spent over 8 weeks as an in-house patient at the…read moreShepherd Center...Im not religious at all never have been never will be but I can testify that the care I received & the care I witness everyone around me get as an IN HOUSE patient was nothing short of ANGELS performing a level of care that if the myths of "HEAVEN" or "PARADISE" were true the "God", or "Goddess", or gods & goddesses overseeing said "Heaven or Paradise" would be highly advised to spend time at the Shepherd Center learning the proper way to care for those with the most critical needs & this includes the delicate task of caring for their families as well!! This extremely high level of care & empathy includes the entire spectrum of staff, especially the techs!! The jobs they do are by far the most difficult, uncomfortable, dirtiest jobs anyone could ever be tasked to do in a medical environment & yet they all perform them with such care all the while comforting the patient especially in situations that are extremely stressful, embarrassing & many times so overwhelming patients become rude & nasty... It's not the patient's fault they're going through such a traumatic experience, some people simply react this way when they're first learning to adapt & the staff understands this! I cannot express how moved i was to watch this going on around me for months not to mention to me personally!! ... My injury was such that I've needed the specialized care the Shepherd center provides & after my experience as an in house patient, I wasn't about to gamble on any other location for my care. So, for over the past 20yrs I have been going to the SC for rehab, Urology, Pain Therapy & 4 more spinal surgeries... Not to mention scores of other drug trials, therapy trials, research programs, etc. And over that 20yrs I've seen the SC actually get better & better, which I would not have thought possible! During this time I have watched many of the Dr's that cared for me as an in-house patient be promoted to leadership roles & some nurses become Dr's Techs become nurses & everyone is still so LOVING & CARING It's hard to explain how much that means & how much respect I have for everyone that works there! One last thing, I have NEVER EVER seen or experienced any form of "RACISM" from the staff especially techs as some comments claim!! Quite the opposite, Ive seen personally on 3 occasions the staff be subjected to behavior that went far beyond simply a stressed out family member or in one case MEMBERS & yet they handled it with such professionalism & did everything in their power to deescalate the situation without ever showing anger or taking out their frustrations on the patient. How they were able to do this I have no idea because I felt extreme anger for them & I'm white! While at the same time an overwhelming sadness that humans still choose to act in such a manner, especially toward those caring & loving humans who are doing one of the most difficult altruistic jobs any human could do for another human! ...I have an upcoming appointment at the Shepherd Center & was looking up some information when i saw to my shock & surprise the LOW YELP rating...I began reading & my conscience simply could not allow me to not rate & give my opinion & 20yr experience of being cared for at not only a TOP 10 rated Rehabilitation Hospital in the entire nation for nearly 20yrs in a row but a REAL TRUE HEAVEN with REAL TRUE ANGELS!! Thank-you so very much to the entire staff at the Shepherd Center for what you've done for me & my family over the past two decades since my injury & the ongoing job y'all do on a daily basis ! Without all of y'all I cringe to think of what would have been my fate...Well, I know, I wouldn't be here to type this review. -AJ

I encountered difficulties with the outpatient concussion clinic. There are some good people in…read morethere. However, I received written correspondence faulting me for a busy schedule and other untruthful allegations about missing appointments. They never inquired about recent injuries keeping me from PT. If you schedule an appointment you need to tell the patient and not note cancelled in their patient portal when they weren't aware of some of the appointments due to a miscommunication error. It didn't warrant the action taken. I've received a great deal of care denial with this healthcare system, so I shouldn't be surprised.

I just learned that this doctor's group, Laureate Medical & Northside Hospital require a patient to…read more"accept these terms" when registering, those terms include that they are allowed to use your medical information for FUNDRAISING! Not only for the doctors & Northside Hospital but any that they will designate as affiliates. When I refused to accept, I was not allowed to see my doctor. Highly unethical.

Dr. Wender has been my primary care doctor for about 20 years. She is very smart, detailed, and…read morelistens to your concerns. I like that she is always very, very fast to follow up to my messages. I travel for work often, and so it is easy for me to contact her, and she responds quickly. Her office uses an online patient portal to communicate and I can send her a message through the portal and she responds usually within the hour. Since I am an established patient, she is always willing to work me in for a sick appointment when I need it. I also like that she takes a conservative approach and doesn't always rush to put you on unnecessary medication, yet when you do need it she will tell you and make sure that you get the medication and care you need. I am not always happy with the staff at Laureate Medical Group, mainly the front office staff, but I think you probably get that at any place, so I stick with Dr. Wender because she is a very good doctor and very responsive.

OK...so I went to the OB/GYN the other day…read more... Well, maybe not. However, my wife did so this isn't the strangest review...or is it? Anyway, she raved and raved about Dr. Kleiss like I would rave about a pie from Lombardis. Professional, very friendly, personable, comfortable, informative, and all those other things. She did all the woman things perfectly, better than anyone ever in history. Got it? Good. So there you have it. She gets top dog rating and every woman should use Dr. Kleiss from this day forward! Update: I got to meet Dr. Kleiss recently and I have to say she is great. Relaxing and down to earth demeanor which settles you down about big things (like up and coming babies).

Dr. Kleiss is a fantastic doctor and surgeon. She gets four stars for that alone. I got pregnant…read morethe month after she operated to remove a uterine polyp that was probably preventing pregnancy. And, though I wasn't thrilled to need a C-section, I was thrilled to have Dr. Kleiss doing it - my scar is practically invisible and I had a smooth recovery. But over the 7+ years I have been seeing her, it became clear that this practice probably isn't the best fit for me. Dr. Kleiss is very cool, relaxed, and friendly, and her general MO is to very confidently convey that everything is fine. This probably puts most people at ease, but for me--and I know I have anxiety issues--it does the opposite. I like data, and (what I perceive) as overconfidence makes me nervous, which causes me to ask more questions to verify. Which causes the provider to become irritated with me and probably write "difficult" in my chart a la Seinfeld https://www.youtube.com/watch?v=pyossoHFDJg. A lot of times, she was right and there was nothing to worry about. But sometimes my concerns were right... she was confident that I didn't have any fertility issues, but when I pushed for testing we found a polyp ... she played down my feeling that the baby was breech, but I was right and we found out too late to turn the baby. Basically, it just became a cycle where I never trusted her assurances and she was automatically skeptical of any concern I raised. (Full disclosure, there was also an incident where I was left in a waiting room alone with no windows for over an hour and got pretty upset - the sad kind, not the angry kind... not real proud of that one, but I was going to be late for something important... after that incident I always brought my computer and expected to be there at least 2.5 hours) At some point, things turned and I just never felt comfortable there anymore. I felt like I had a not-entirely-deserved reputation that I could never overcome. But I can't complain - I have a healthy baby and my torso isn't completely wrecked yet. And now I have switched to an OB practice I feel much more comfortable with (hopefully they don't request my records and suddenly turn cold!)

Dr. Grossman is an excellent physician! She spends quality time with you during your annual…read morephysical appointment, never appears rushed and really listen to your issues. Your wait time is minimal for your appointment and the office staff is very friendly and professional. Great experience, even if it is a doctor's appointment! Denise

I'm surprised that I have not written a review. I switched from previous primary care M.D. over a…read moreyear ago. No comparison!! Dr. Grossman is thorough, spends time answering questions, sharing information, referrals as needed, meeting all-of-my-needs. My previous MD never did a Medicare wellness check/exam; had to get it done at GYN, along with other issues including staff's lack of warmth. I was not very comfortable there. Now Dr. Grossman & her staff take care of everything!! Responds in a timely manner and her staff has been very gracious, friendly, warm, everything (even when I am overwhelmed, overloaded & stressed) and understanding of my aging issues :-). I could not be more pleased.

Dr Harvey is an excellent physician. She has an excellent beside manner. She's been my primary…read morespecialist for 12 years now. Even after relocating 50 miles from her office I can't imagine trusting anyone else with my care so I happily make the commute.

Nurse Fonda is amazing! I booked her one week before. She does picks ups and drop offs at the…read moreairport and other places you need to go. Her staff were also attentive. The facility was incredibly clean & comfortable. She went above and beyond to meet my dietary needs. It was a sad day to leave her, I wish I could have taken her home with me.