Our adult daughter has been a resident at Restore Neurobehavioral Center in Roswell for more than…read morethree years. Traumatic brain injury is difficult to explain until you have lived it. For our family, the excellent program and caring staff at Restore have been a godsend. We have found both management and staff to be kind, responsive, and knowledgeable and with very little staff turnover. Our daughter has profound short-term memory loss but every single day she tells me again how much she enjoys Restore. We have eaten meals there with her many, many times and the food is very good and nutritious with several options for every meal. I don't believe I have ever seen them serve fried food and our daughter tells me every day what her evening meal was and how much she likes it. She goes on outings regularly, which she enjoys very much. The medical staff calls me for every incident of any kind that involves our daughter. The therapy staff members are extremely competent and able to discuss our daughter with me (I'm her guardian) in great detail. They KNOW her, respect her, and treat her like an adult. They accommodate family visits by driving her one-way more than 50 miles every other week (we return her in the afternoon). Restore has changed our daughter's life for the better and by doing so has given us great comfort that she is in good hands. We highly recommend it.

I had a traumatic brain injury on 12-20-2013. I had to learn how to walk talk eat and couldn't see…read moreout of my left eye. Praise Jesus I have got back to being able to do most things. I was sent here on March 11, 2014 by my husband. I was so angry with him. I hated having someone with me at all times. When I came back home 4-11-14 I wanted a divorce I was so angry. We had over a year of counseling with our pastor and today we're good. I thank him for sending me now for I know he did what he felt was right. Thanks that I have accepted Jesus as my Lord and Savior. I know everything happens for a reason. My suggestion if you have a loved one who sustained a TBI first have them put on an anti depression medicine that will help them. Fortunately I never had to have my head cut open for it stopped bleeding the next morning but most people at Restore have and they will help them get back to the new normal. God Bless all the great people who put up with me for I was so full of anger I wasn't very nice. Jackie Lavelle I can only pray for all who cared for me have forgiven my awful nasty sometimes abusive behavior

I suffered a spinal cord injury over 20yrs ago & spent over 8 weeks as an in-house patient at the…read moreShepherd Center...Im not religious at all never have been never will be but I can testify that the care I received & the care I witness everyone around me get as an IN HOUSE patient was nothing short of ANGELS performing a level of care that if the myths of "HEAVEN" or "PARADISE" were true the "God", or "Goddess", or gods & goddesses overseeing said "Heaven or Paradise" would be highly advised to spend time at the Shepherd Center learning the proper way to care for those with the most critical needs & this includes the delicate task of caring for their families as well!! This extremely high level of care & empathy includes the entire spectrum of staff, especially the techs!! The jobs they do are by far the most difficult, uncomfortable, dirtiest jobs anyone could ever be tasked to do in a medical environment & yet they all perform them with such care all the while comforting the patient especially in situations that are extremely stressful, embarrassing & many times so overwhelming patients become rude & nasty... It's not the patient's fault they're going through such a traumatic experience, some people simply react this way when they're first learning to adapt & the staff understands this! I cannot express how moved i was to watch this going on around me for months not to mention to me personally!! ... My injury was such that I've needed the specialized care the Shepherd center provides & after my experience as an in house patient, I wasn't about to gamble on any other location for my care. So, for over the past 20yrs I have been going to the SC for rehab, Urology, Pain Therapy & 4 more spinal surgeries... Not to mention scores of other drug trials, therapy trials, research programs, etc. And over that 20yrs I've seen the SC actually get better & better, which I would not have thought possible! During this time I have watched many of the Dr's that cared for me as an in-house patient be promoted to leadership roles & some nurses become Dr's Techs become nurses & everyone is still so LOVING & CARING It's hard to explain how much that means & how much respect I have for everyone that works there! One last thing, I have NEVER EVER seen or experienced any form of "RACISM" from the staff especially techs as some comments claim!! Quite the opposite, Ive seen personally on 3 occasions the staff be subjected to behavior that went far beyond simply a stressed out family member or in one case MEMBERS & yet they handled it with such professionalism & did everything in their power to deescalate the situation without ever showing anger or taking out their frustrations on the patient. How they were able to do this I have no idea because I felt extreme anger for them & I'm white! While at the same time an overwhelming sadness that humans still choose to act in such a manner, especially toward those caring & loving humans who are doing one of the most difficult altruistic jobs any human could do for another human! ...I have an upcoming appointment at the Shepherd Center & was looking up some information when i saw to my shock & surprise the LOW YELP rating...I began reading & my conscience simply could not allow me to not rate & give my opinion & 20yr experience of being cared for at not only a TOP 10 rated Rehabilitation Hospital in the entire nation for nearly 20yrs in a row but a REAL TRUE HEAVEN with REAL TRUE ANGELS!! Thank-you so very much to the entire staff at the Shepherd Center for what you've done for me & my family over the past two decades since my injury & the ongoing job y'all do on a daily basis ! Without all of y'all I cringe to think of what would have been my fate...Well, I know, I wouldn't be here to type this review. -AJ

I encountered difficulties with the outpatient concussion clinic. There are some good people in…read morethere. However, I received written correspondence faulting me for a busy schedule and other untruthful allegations about missing appointments. They never inquired about recent injuries keeping me from PT. If you schedule an appointment you need to tell the patient and not note cancelled in their patient portal when they weren't aware of some of the appointments due to a miscommunication error. It didn't warrant the action taken. I've received a great deal of care denial with this healthcare system, so I shouldn't be surprised.

My mom recently spent several weeks at ManorCare following a stroke. Her care was excellent. From…read morethe moment you walk in the door, it's bright and clean. No bad smells. The nurses were incredible, especially Jose and Felicia. Two of the CNAs were exceptional: Beverly and Elizabeth. The therapy department is superb: Gavin, OT and especially the recreational therapists. So loving, caring and encouraging. Food was really good. Doctor Micca was a Godsend! A couple of minor glitches, but, would highly recommend ManorCare! Thank you!

Nurses. They made my husband wait an hour before helping him to bathroom in a very crowded room…read moremade for 1 but holding 2. Do not use this place.

This place is horrible. Please do not entrust your loved one's to this toxic environment…read more Staffing is poor, uneducated and unprofessional. While I understand, the physical therapy and occupational therapy are good, it is overshadowed by the other underlying issues. Make sure to conduct a walk thru. I was totally shocked that this place is even considered as health care !

This place is absolutely horrible. I wouldn't send my dog there. Unfortunately this is the facility…read morethat my father's insurance approved him for. His food was stolen while he was outside enjoying some fresh air. He believes it was a staff member that took it. The patients wait for hours after calling for help for a nurse or MA to come to the room. It smells like urine as soon as you get off of the elevator. The food is disgusting. We have to take my father take out everyday. The conditions are deplorable and they blame it on being understaffed. I pray he never has to darken their doorsteps again. If you have a family member there please check on them regularly.

Amazing therapy for those needing more than home health can offer who do not want to go to a…read morenursing home setting. Patients get at least 3hrs of PT & OT a day-- to get well & back home faster!

If you have loved ones here, please check on them. This place is not as it appears. I have been…read morehere for almost 2 weeks and this place was awful. From long wait times to rude and sometimes mean staff. I couldn't walk but I can talk and I am begging you to please stay and observe with your loved ones, especially if they can't talk. I am not talking 10 minutes. I'm talking long enough to see what's happening. I really and truly am trying to help save you heartache and trouble.

Terrible communication Calls rarely returned when inquiring…read moreabout a love one. My husband was in excellent physical condition when he went in and was in terrible shape when he was released. Using a walker. He has dementia and unfortunately had made comments to the wrong people about wanting to die so that's how he ended up there, he was classified as a 1013. I would never recommend this mental hospital to anyone. He was still pretty sharp when he went in but came out worse mentally. I read reviews and totally agree with the negative reviews. Not many positives other than the food.

My daughter was placed on a 72 hour hold- she was not suicidal. We brought her clothes, yet she sat…read morein a paper gown for 5 days. Once they figured out I had state health benefits- they extended her for 14 days. No one would answer any phone-ever.She came home with ligature marks on her arms and legs and has never been in a fight in her life. They charged my insurance $30k for her to be med compliant (while no dr would reach back out and they were switching seizure meds) They also gave us 3 hours lead time and no resources that she needed to be picked up. Not one resource.

Dr. Hayes was very detailed, patient, very knowledgeable and took the time to listen and gave great…read morerecommendations for any Specialists I needed to see.

From the owner: Concierge Medicine in Alpharettaread more