I wouldn't use this company. Unless you want to pay $200 for a surface level cleaning, and…read moreTerrible customer service. I won't leave a bad YELP unless the customer service was really terrible--in this case it was some of the worst I've ever had. (Check out my review of Best Portland Cleaners--they were awesome!). Sorry in advance for the long review, but it explains our experience:
My boyfriend and I used domestica cleaning services 3 times. The owner below states in her response that my boyfriend "the homeowner" or her "client", but that is incorrect, I live there as well, so we are BOTH the client. Also in all of my email correspondence to the owner, I CC'd my boyfriend, and he was in agreement with our dissatisfaction of the cleaning service and customer service. It doesn't matter at this point though, the owner obviously took the time to write a long list of excuses for her poor service and cleaning job, and place the blame on me (the paying customer).
After the last cleaning my boyfriend and I were both home and we agreed that it wasn't a good job. The floors were still dirty in the kitchen and downstairs. We didn't see any sort of mop or device that cleaned hardwood floors, as the owner claims below ( I even sent her a picture of the dirty floor).
When the owner reached out to my boyfriend (she had his contact info, not mine), it wasn't to see if he was satisfied with the service or to ask him how the cleaners had done, she referred him to their website and wanted to give me him a list of the services they provide (or more, what they don't provide). She said we'd have to pay extra per each window cleaned, it's not included in their standard cleaning fee. So, basically what's included in a $200 cleaning fee is again, surface cleaning.
I let the owner know that we weren't satisfied with the cleaning service says and gave her a list of reasons why (which are stated above). I told her we review the website, which states that they "hand wash the floors and baseboards". I never saw the cleaners enter the house with a mop or anything resembling a mop. I even sent her a picture of the dirty bathroom floors and baseboards so she could see that her cleaners had not done a proper cleaning job.
She responded by lecturing me about the differences between a cleaner and a maid. This immediately made me feel like she did not really care about her customers needs or ensuring customer satisfaction. It was like, she was my customer and she wanted to argue with me to prove some point. Then, it gets even better...
She did offer to have the cleaners come back the next day because We weren't satisfied with the service, so I will give her credit for that. However, because my boyfriend and I were offended by the way she treated us, I didn't feel like having the cleaners come back at first. I did respond, the very next day, that we would actually like the cleaners to come back since we paid $200.
Instead of just apologizing for the poor service and agree to have the cleaners come back, she proceeds to tell me that her cleaners " of course clean the floors and baseboards". Basically calling my boyfriend and I wire, since we are both there during the whole time the cleaners are there. She also went on about theist policy of only coming back after 24 hrs to fix a cleaning service and that now it was 5 days past that, but she wanted " to close this matter". Again, acting like she was the customer, I mean I have never received such poor customer service and I was pretty appalled by this time.