Dr. Barnes is very profession and helpful. She alone deserves a five(5) star rating. The "sales…read moredepartment" on the other hand (Lisa), has to be one of the most pushy/insisting sales agents a used car dealership can ever ask for, as that's where she would flourish, instead of tarnishing Dr. Barnes' reputation and this establishment. After my initial exam, Lisa sold me on progressive lenses without any explanation that I would see only through 10% of the lens, unless I bob my head left right, up down. When I got the classes, she told me I need to get used to them. Three days after wearing the new glasses, still can't see clearly through left eye, or the remaining 90% of both lenses. I called it in and Lisa suggested: "Your vision must be extra sensitive". My insurance suggested I can return the glasses for a refund or retest/ remaking of lenses. Lisa stated over the phone to me "That is a false statement". She finally agreed to take me in to have an eye exam performed again. No surprise, the lens manufacturer she uses got the left one wrong compared to what Dr. Barnes prescribed. I requested the lenses be remade without the progressive feature which I cannot see through. No apology from Lisa and stated I will end up paying for the "progressive lenses" even though they will redo them without this feature. Looking at the price list of the lenses, and frames Lisa talked me into, everything is overinflated. Lisa stated the frames are "designer frames" that go for $210. I found the same exact frame for $75- to most expensive at Lens Crafters for $145. My insurance covered frames up to $175. I still had to pay an additional $28 for "Lisa's pricing" of the frames. The frames and lenses were priced at $967.00 of which I had to pay $447.00 after my insurance covered the rest of the cost. Visited my local Costco and after showing this receipt, they stated I could have purchased three pairs for what Lisa charged. Please be aware of the overpricing and inflexibility of this sales associate at this facility. It really is a shame.

I absolutely love Dr. Barnes and staff, They are so patient and helpful. They are very…read moreknowledgeable and strive to make sure you are happy. Definitely recommending to all my family and friends.

I enjoyed the service here and so did my kids. The staff was very friendly and helpful with my…read moredaughter because she was scared of the equipment that checks your retinas and vision. I can't remember the name of the girl that was very helpful with my daughter in calming her nerves down by distracting her with questions about her school and Friends and just making her feel overall at ease with the experience of the eye exam. With our insurance we are able to get great frames very thankful they had that option for us... because I thought we would have to pay an arm and a leg for a decent pair of frames. We look forward to our future eye exams here at this location. I will definitely recommend this place to family and friends.

Went in to have my glasses nose piece replaced on glasses I purchased from them less than a year…read moreago and was told that they don't do that contact the manufacturer. What terrible customer service and terrible attitude

Best annual eye exam I've had in a while, and the employees are super friendly and nice I love this…read moreplace!

I had a great experience at Visionaire. The staff was friendly and welcoming, and the doctor was…read morevery patient and thorough during the exam.

I was seen by Dr. Saidi and he was nothing short of amazing. He was very kind and patient and his…read morestaff was a reflection of him. They were all extremely helpful. I was in a while deciding which frames work best for me and his staff Ruth and Yamile assisted me with options that work for me and my budget. This office prioritized your need over getting you in and out. I felt comfortable asking questions and finding out about pricing and my coverage. It was so great I decided to work with them on a second order. I found a home office, Thank you to Dr. Saidi and his amazing staff!

They did great on my eye exam and everything but when it comes to delivery they don't know they…read moretold me one day they're not even sure if it's coming in I'm now just waiting to see if I even get glasses coming in the day they tell me

The doctor Michelle is nice and helpful. The staff at the front desk are rude and have attitude…read more Their glasses are a bit over priced. I asked for my prescription to order them else where, and thats when the attitude started. While I was waiting for my documents , Gabby the receptionist was rude to other patients that were trying to schedule an appointment on the phone. Sadly this is one of the few places my insurance approved for me.

My whole family went here and we loved it! The staff was super friendly and helpfulDefinitely…read morerecommend!

Quality and personal time and care. Staff and Dr. Fennema are fantastic. Eileen helps you find the…read moreperfect pair of glasses.

Extremely late getting in for an appointment knowing that I had time constraints for a scheduled…read morepickup. Never completed the exam.

Had the best experience as usual with Diana and Dr Bradley... they take there time with me. They…read morehey truly listen, such great service. Will be back again.

This is a horrible place. My mom had an appointment, and we arrived early to make sure everything…read morewas okay. We have now been waiting for more than an hour, and they keep saying they only have two doctors available and that we are scheduled to see a specific doctor. Meanwhile, at least 8 people have gone in before us. What makes it even worse is that one patient who arrived after us without an appointment was seen before my mom, even though she had a scheduled appointment. When I asked the front desk why my mom still had not been called, the lady was very rude and unprofessional. She claimed those people were there before us, which was not true at all. Very disappointing experience and terrible customer service. Please don't come here. They do not respect people's time at all.

This store is spacious, clean, and well-organized, and communication with the staff is easy and…read moreefficient, with helpful text reminders for appointments and updates on lens and glasses arrivals. Dr. Holcomb is incredibly professional. He takes the time to explain every test thoroughly and is willing to try multiple lenses to get things right. The equipment is also top-notch. I came in for my annual vision check and tried contact lenses for the first time, specifically multifocal. The fitting was thorough, and both Dr. Holcomb and the staff were patient and willing to test out several versions, sending me home with multiple trial pairs. For the fitting itself, I worked with Jennifer and Sabrina. Since it was my first time putting contacts in and taking them out, they were extremely helpful and walked me through the whole process without ever making me feel rushed. I also ended up ordering multifocal glasses with dimming. The front-office team was welcoming and professional as well. Overall, a great experience.

I went here for a few years but no longer go…read more The positives: The office is clean and nice. They seem to have a lot of technically advanced equipment for looking at eyes. They have a fairly large selection of frames to choose from. The problem I had was Dr. Tran was repeatedly adjusting my prescription to make it weaker and I would have trouble reading street signs and seeing well. I would have to go back to get it adjusted. This happened multiple times. I've since went to a different eye doctor and have better vision with my contacts and glasses. Some members of the staff at the front desk are friendly, some of the technicians that helped me were not. During one of my visits they were playing unedited 90s grunge music the whole time I was there, complete with four-letter f-bombs. It just happened the one time, I thought it was very strange for this type of business though.

The doctor was nice enough. The front girls okay. My prescription was completely wrong. I ended up…read morehaving to pay again for another prescription from a different Doctor. My daughter had a nice experience. She has a simple prescription. They also have a nice selection of designer frames. Her glasses and contacts were perfect for her and she will go. I'm updating this from 3 stars to 4 stars. My daughters expensive frame broke and the staff was able to replace her glasses same day with a small 20 fee. Very impressed!

Worst customer service I've ever experienced. I had an appointment and was 5 minutes late and she…read moremade made big deal saying that they have appointment time's for a reason and told me to wait which I didn't have a problem with. But after 30 minutes the doctor comes out and asked who I was and the said to the receptionost why didn't you come get me and that she'll see me right now. Meaning the receptionist did it out of spite. Also speaking on the phone they are just as rude and argued with me telling me I have to make an appointment for my contacts even though I got a text saying they are ready to be picked up. I can't pick them up but have to schedule an appointment? And she goes, "I just told you" you going to make an appointment or not and when I answered no she hung up on me. I will never come back to this place again and I suggest anyone reading this avoid this place

He is a man of few words but will always answer your questions not only that he gives you a…read morethrough/complete exam!! Office is in a maze at Sun City shopping area but once you find him you won't be disappointed!!

He's so awesome!!! Very easy to work with, laid back and chill. I now live in Murrieta but still…read moredrive to Sun City just to give him my business. I highly recommend him!!!