I have been to many optometrist's in my lifetime but I have never felt like family when I go to this office. It's been about 15 years and I still get the same quality attention from the optometrist and his wonderful staff. I will emphasize that they have the best quality and prices I have yet to encounter even comparing to now just those around Perris IE areas but even in the LA and San Bernardino area. The Optometrist is an extremely knowledgeable person and is of a very humble soul who has passion for what he does. I have moved but I don't mind making a trip out to see him and his staff. I know the long waits can be frustrating but that's what happens when you have good prices, excellent and knowledgeable staff and an excellent experience with the Optometrist. If you find yourself looking for affordable prices and high quality products and services then you found yourself in the right place. Please if you're not a patient person don't hesitate to ask for times that are not as busy and hopefully you will be as satisfied as I and my family have been. I have many old pair of glasses that don't last over one year and I paid well over 1K with other Optometrist and they are not worth my money and time. I have a pair that this Optometrist made for me that's about 7-8 years old and they are in very good condition, sadly my eyes are not so I do require yearly subscriptions and can't wear my old glasses anymore. He ido a muchos optometristas a lo largo de mi vida, pero nunca me he sentido como en familia como cuando voy a esta consulta. Han pasado unos 15 años y sigo recibiendo la misma atención de calidad por parte del optometrista y de su maravilloso personal. Quiero destacar que ofrecen la mejor calidad y los mejores precios que he encontrado hasta ahora, no solo en la zona de Perris (IE), sino también en la zona de Los Ángeles y San Bernardino. El optometrista es una persona sumamente competente, de gran humildad y apasionada por lo que hace. Me he mudado, pero no me importa desplazarme para verlo a él y a su personal. Sé que las largas esperas pueden resultar frustrantes, pero eso es lo que pasa cuando tienes buenos precios, un personal excelente y bien informado, y una experiencia magnífica con el optometrista. Si buscas precios asequibles y productos y servicios de alta calidad, has llegado al lugar adecuado. Si no eres una persona paciente, no dudes en pedir que te atiendan en horas menos concurridas y, con suerte, quedarás tan satisfecho como lo hemos estado yo y mi familia. Tengo muchas gafas viejas que no duran más de un año y pagué bastante más de 1 000 € en otro optometrista, pero no valen ni el dinero ni el tiempo que les dediqué. Tengo unas gafas que me hizo este optometrista hace unos 7 u 8 años y están en muy buen estado; por desgracia, mis ojos no lo están, así que necesito revisiones anuales y ya no puedo llevar mis gafas viejas. read more

My daughter had a optometrist appointment with America Best , but notified me they wouldn't be able to see her , the reason was her age and she couldnt name all her letters and numbers One of my co workers recommended me to take my daughter here. Her daughter is autistic and she said , if anyone can do the eye exam , it would be them. Hands down this optometrist was amazing , the patience and the way he made sure to give my kiddo the correct care was awesome. The ladies in the front were great , fast thinkers and resolvers. It was our first time and made sure to navigate what was needed for my daughter to get her glasses and exam. Thank you Ladies. read more

Perris Valley Vision Center - Optometrists Near Me - Perris, California

So I called this place of business again today inquiring about my Grand daughter's glasses. Had to call back 3 times before someone answered the phone. I was told that a text message was sent March 23rd for pick up. I check my messages and here again they lied. Here is a upload of messages from them when they don't answer the phone. Consequently, not 1 for March 23rd. SMH! read more

Perris Valley Vision Center - Optometrists Near Me - Perris, California

Made 5 separate attempts to schedule an eye exam here. Someone replied to me via text asking for my insurance, then attempted to call me. When I attempted to return their call, and also replied to their previous text messages letting them know this, I received no response other than the automated after hours text reply. read more

they never answer their phone its so annoying i understand they are busy but they can't be busy the whole Time they are open read more

I really like the doctor at this place, but the practice is kind of shady. Last time I paid for contacts and didn't pick them up, which I paid for they told me I had to redo the prescription because it was for the previous year which I was told it would be good for a year, but whatever redid the exam. This time I redid the exam paid for the whole year of contacts back in September I came to pick up the prescription and again I had to redo the exam because it's been more than 3months now. Which was never stated also it's well within the year of the exam. They also gave me the wrong prescription for the trial contacts and when I paid for the transition on my glasses it didn't have that either. read more

First, I would like to start with, the Doctor was good, he was informative and explained stuff that I had not learned before and I'm 62 so that was cool. I liked him very much. I also liked the staff. They were cordial and professional. It was the atmosphere and office that I did not like. From the moment I walked in, I thought, what a dump. It smelled like urine, the chairs were cheap plastic. There were chairs outside the office for I guess, overflow maybe? but they were ripped. It was just a very bad atmosphere. And of course, someone walks in wearing pajamas. So that tells you a lot. They just need to do some upgrading and cleaning. read more

Everyone was super nice and helpful. Will definitely be going back. Answered all my questions.

Use to go here when I was smaller I've been trying to make an appointment for months now and no one answer the phone or calls you back i am very annoyed read more

Good service, and got me taken care of fast with my new pair of glasses. Staff is friendly and helpful

Horrible scheduling, front desk never answers or returns your calls or text to schedule. I have called multiple times to which they don't answer, I have left several voicemails within the past weeks and still nothing. I will be contacting my insurance regarding this place to file a grievance and switching to a different office. read more

Best Dr out there knows what he's talking about and staff there very helpful , nice and caring.

I've been waiting on a replacement pair of glasses that broke, it has been 5 weeks and they have not called me. I try calling them and leave a message and never get a return call. read more

I give this location three stars because the Dr is amazing and explains in detail. He also answers any and all questions you may have. The staff on the other hand is rude at times. It takes them forever to get back to you and if you want to make an appointment over the phone (if they ever answer) or over text message, they take FOREVER AND A DAY to get back to you. read more

Dr vu is amazing he explains everything and goes out of his way to help patients. I wouldn't trust anyone else

On Saturday 10/12 My mom came in wanting to get her glasses replaced and the front desk lady with the long black hair and big ass nose was extremely rude and unprofessional!! She was not helpful at all. My mom complained to the other lady in the front desk and she didn't apologize or do anything about it just ignored my mom. STAY AWAY FROM THIS PLACE!!! FIRE THE LADY WITH THE BIG NOSE!! read more

The Front desk receptionist was rude but the doctor is good he gave me good advice I just think the front desk needs to work on their customer service read more

horrible phone service you call just to get put on hold for 20 minutes just for them to say we'll call you back and they never do

DO NOT COME HERE !!!!!!! Came on April 11th to get me some glasses they told me the next available eye appointment wasn't until May 16. So I came back, May 16th went in for the eye exam for my prescription glasses AND IT TOOK NO MORE THAN 10 MINUTES ! So I Waited over a month for just for that , then my glasses took 4 weeks to get there. The lady at front desk didn't even tell me they came in i had to call to see if they came in she says "your glasses have been here" ummmm? So you weren't going to call me ? That was Friday I called to see if they came in, she tells me if you want to pick them up you can come in tomorrow "Saturday" literally just pulled up and they are closed ...The ladies at the front are so lazy and rude literally do not come here ! They need different jobs they sit on their a** all day it's not hard to pick up when people call or send a text that glasses are there. Lastly when you do call the girl at the front will put you on hold and forget about you. You'll have to call back until they answer and they don't answer most the time . TRASH ! read more

Doctor is very kind and caring when preforming eye exam. Very genuine and professional. However, the women that work in the office are obnoxious and extremely rude. Haven't experienced unprofessionalism like that before ever. So unfortunate that the doctor has that type of staff representing him. read more

Nice Doctor, friendly staff. Location is great and there is lots of selection available to choose from frames wise

This is my second time ordering prescription glasses from this place. They said it would take 3-4 weeks for them to come in. the first pair of glasses took about 2 months for them to call me to let me know they were ready, now for my second pair, it's been about 2 months now and still haven't received a call from them. read more

Went in and they weren't t there. Their hours said 8:30-5pm. They are a hit or miss on the hours. Good luck getting in touch with them

I had a wonderful experience. The lady at the front desk was not rude. I was seen fairly quickly and I got an accurate prescription! The doctor was thorough and patient with me. My mom went here and they said the wait time was 6 weeks and I just think that's too long! Maybe from covid though. I just got my prescription and ordered online so I got them much faster. I recommend Warby Parker if you're willing to spend some but also they do ask if you have insurance but I didn't attempt to enter my coverage. read more

Almost 16 years later I still see Dr Vu. He cares about his work and it shows. He's extremely thorough, friendly and professional. My words do it no justice how grateful I am for this man. Thanks Dr Vu read more

I needed help getting my daughter (8) into glasses. I rely on the professionals in their field to guide us. I spent hundreds on glasses just for them to not fit her at all. They are gigantic on her face and don't even rest on her nose. I brought this up asking why they would let her select something too big for her face amd they said that we could use our 1 time warranty to pick something else out. I'll just buy something online for $30 and move on since they don't want to help their customers. read more

Front desk is very unprofessional and rude,ive literally been inside and watched them do this to others,put on hold for no reason!clearly need new help read more

Don't ever recommend this place or the doctor next door they robbed me twice my insurance then my money had to go two times for wrong lens then third time I said just give me the glasses bck they had the lense popped out they super rude and play games so I'm gonna report fraud to my insurance forsure read more

Betsy and Ellie are so great they are so helpful they always answer the phone Great atmosphere love coming to this place we need more people in the world like them hopefully it is gets to the right person so they can get credit or credit is due thank you guys so much read more

unsatisfactory with this place, i brought a pair of glasses and it took at least three weeks to arrive which is tolerable, but with the same glasses i went to get them repaired and it's been three weeks and still no sort of response or notice of them going to be late, still waiting to receive these glasses. read more

Been coming here for years since I was 13 and never had a bad experience everyone is friendly and the doctor is friendly and explains everything to you. This is why I always come back because of the experience I am 28 now so that says a lot. read more

Worst front desk service, the older lady with highlights and glasses who has been there forever now is (still) rude, condescending and on a power trip. I went in for a simple request to replace glasses and was immediately met with attitude because she was on the phone (she was sitting there quietly). I just asked if we needed to sign in because we typically don't and are helped right then and there. She abruptly & rudely tells me she's on the phone and to sign in. Our names are second on the list and we waited 20+ mins. Watched everyone that signed in after us go in only to find out she skipped us. Called her out on it which she tried to excuse. Sadly this isn't the first time that we've dealt with her bad attitude, in fact we dread going just because we don't want to deal with her. The doctors are amazing here which is the only reason I've stayed dealing with this miserable woman. I don't know why they hire people who 1.) don't like dealing with customers and 2.) are a poor representation of their business. Worst part is she's training the new hires so there's no surprise in why everyone ends up acting just like her. Needless to say, this last interaction is what will do it for us. Dr. Vu and the other great doctors please find a better representation for your business. read more

Great service, great staff, and great selections! Always wearing , and social distancing

Does this place deserve a BAD review? HELL YEAH! When 1st coming into this office ,You think You stepped into a Loud and unruly pre-school! Next; the Not so friendly Lady's behind the desk here-Some rolling eyes and looking like they did not want to be there by just being asked some questions. The overly priced/cheap made glasses fell apart on me(Both of them!) One had the arm keep coming off because the screw holding it together and the other kept having the glass part fall out. I came in to ask for another screw and one of the professionals there told me to wait in line. I did and now she told me they would not adjust the glass or give me a screw and would have to buy new glasses.WTF! We now go to Lens Crafters where Nice,Friendly Employee's know how to act! read more

My husband who has partial vision in one eye and health issues was concerned when our insurance changed by going to a new office and Doctor. Dr Vu and the Perris office was exceptional in making him feel at ease and comfortable with his Appointment and process of ordering his glasses. Dr Vu took his time going over all tests and results with him. Future and preventive care was discussed. Superior care! Ellie was wonderful in helping select his frames and fitting. The wait time for new pair of glasses was just as they stated and we couldn't be happier! Recommend this Dr, office and staff for all your vision needs!! They gained a lifetime customer! read more

First time here. Referral. Good opto with nice, helpful receptionist. Dr. Vu is really nice and helpful, very informative. Frame selection is limited, but include Oakley, Ray Ban, Gucci, Nautica, Spy, Nike, Puma, etc. Will definitely be back. read more

Arrived early for a 1:15 appointment for my sons and it's now an hour and 30 minutes later and here we sit. My guess is by the time we are done we will have spent over 2.5 hours which is unacceptable and a waste of my day off. The irony is I took my older uninsured daughter to American Eyeglasses this morning and we were in and out within 45 minutes. This business has limited staff to serve such a large clientele. As I type this review It has taken the tech over 20 minutes to help a young lady with her fitting. This is not the first time I have had to deal with 2 hour + sessions, the last few years I chalked it is an "one off". Coming here is an absolute nightmare and sadly the last of our 8 years of patronage. read more

When Dr Hilz was there, this was a good office. Unfortunately, this is no longer the case. It took them over a month to get my fairly basic prescription glasses in. That was irritating. When one of the silicone nose pads on my other pair, which was also from them, came apart they did not have replacements in stock. Ok, they can't be expected to have everything on the shelf. I asked them to call me when they came in. They said that they didn't have time to call people on little parts, and to check back in a week. I called them in a week and was informed that they had no idea which ones I need, and to come back in. I went in and was told they still didn't have them and to check back. 5 round trips of 22 miles later I just gave up and found another optometrist. Good luck! read more

Been going for 2 years, they are great and welcoming, they are busy and it can be hectic but they try there best with customer service , they except VSP insurance and I been happy with the contacts and glasses I've been prescribed , specially the contacts because they are comfortable to wear, I'm happy I found this place and favor there service , you may have to schedule an appointment they are busy every time I've gone read more

Ive been here twice now and its always a great experience. Appointment was fast and easy to make. Im always greeted and checked fast and Denise the reciptonist is so friendly. Didn't wait more than 10 minutes for them all to be seen, We were in out in less than in hour! I will be back here definitely for there next check up! read more