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    Perfumania

    5.0 (2 reviews)
    Closed 9:00 am - 9:00 pm

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    Tanger Outlets Locust Grove

    Tanger Outlets Locust Grove

    3.8
    (122 reviews)
    0.1 mi
    $$

    We live in the area so we have been here many times. The only thing I hate is the parking. There is…read morenever enough. Being able to park close to stores would be amazing.

    THIS REVIEW IS SOLELY PERTAINING TO BOSTONIAN CLARK STORE…read more When I entered the store, I was greeted by the associate at the checkout desk and began looking for the item I came for. I found the last pair of boots in this size i was looking for but they were in terrible condition--scuffed and beat up to the point that they looked like a return. I asked if there were any others in the back. The associate checked and confirmed this was the only pair. She kindly offered to use a product to clean one boot, which improved its appearance. I thanked her and asked if she could do the same for the other boot. At that point, what I assume was the store manager turned around and said, "Ma'am, it's just a demonstration. We sell the product, and we're only supposed to do one boot." I explained that I wasn't asking for a discount or a freebie--I simply wanted to purchase boots that looked new. Her response? "We sell the product, and we're only supposed to do one shoe." I was stunned. I told her she was missing the point: the boots looked worn, and I was asking for a quick cleanup so they looked like a new item. She refused. I walked out, deciding not to spend my money with people who clearly didn't want the sale. Later, because my brother really wanted those boots and time was short, I went back to buy them. Ironically, when I returned, the boots had been cleaned up and looked much better both pairs --exactly what I had asked for earlier. So, the store lost the sale initially because the manager refused to provide basic customer service. I cannot understand why it was such a big deal to clean both boots for a paying customer. I wasn't asking for a discount or special treatment--just a product that looked new. Instead, I was met with attitude and inflexibility. This experience was disrespectful and showed a complete disregard for customer satisfaction. The only reason I completed the purchase was because it was the only store with that size and style, and my brother insisted. Otherwise, I would have gladly driven an hour to another location or ordered online. Moving forward, I will never shop at that store again. This store needs serious training--especially the manager--to understand that the goal is to maximize sales and treat customers with respect, not to flex authority at the expense of service.

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    Perfumania - cosmetics - Updated July 2026

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