This place of business shouldn't even have a one star rating. I just called with questions and got the worst treatment from the manager John. To recap, I'm a parent in Houston TX with a student in Arlington TX. My son's vehicle is having transmission trouble that had already been diagnosed by the dealership. Of course, the price quoted at the dealership was excessive as most dealerships prefer to replace rather than repair. The manager john obviously hates his job and cares even less for potential customers. My call went something like this; Hi I would like to get a price range on a transmission replacement for a 2012 nissan versa. I understand you cant give me anything spec..... He interrupts with you gotta bring it in. I begin again, I understand that you can't give me anything specific without first looking at the car but i'm only looking for..... He interrupts with, I can't tell you anything without looking at the car. I don't know what it needs. I begin again, trying to explain that I'm concerned with whether the vehicle will make it in and that since repair is the most expensive service; if he could give me a part and labor cost for the vehicle type it would be helpful since a transmission repair or even rebuild would be south of that cost; but he interrupts me with, I'd need the VIN. I respond with I have the VIN. I proceed by saying, Sir if you could just let me finish I can explain what i'm asking. He snaps, I can't help you!! So I say thank you and goodbye. I call again as i'm assuming this piss poor service must be someone without any concern for the bottom line of the business, right?? Wrong! When I call back, he answers. I say, Hi John, is there someone else that I can speak to. He responds, I'm the manager here so if you can't talk to me you cant talk to anyone and I don't even want to deal with you now. I say, sir if you would let me finish.... he finishes with, take your car somewhere else and hangs up. Please don't misunderstand my position. I am well aware that total costs for car maintenance can't be quoted BUT labor and parts can be. He is simply inept as a manager and I am happy to take my business elsewhere I just hope someone in real need doesn't run into such a sad representative in the future. Lastly, this is a message to the owner, this person, John, is intentionally sabotaging your business, because there was no reason for him to turn your business and profit away based on not liking the question I asked. read more
