Came here twice problem was fixed with no problems, a little lengthy but done with care.read more

I dropped my vehicle off because the air conditioning went out on 15 September 2026 in my Chevy. We…read morecurrently live in Louisiana, but were visiting in Texas on the way out of town for a road trip. They estimated that my repair time would be approximately 3-4 hours. It took a little over 6 hours to repair the vehicle. They charged just over $1,100 to replace just the compressor. I left for a road trip to Colorado the next day from Mansfield. Approx. 5 hours into a 12-hour drive, the AC stopped working again. Turns out the condenser failed as well. At the time, I was not aware that they didn't replace the whole unit, especially with the price they charged. I called, and the shop said they would get me in as soon as possible, but they aren't open on weekends. I had to drive the remainder of the drive in summer with no AC, and the entire 12-hour drive back to Texas after our road trip was over. We waited until Monday because they aren't open on weekends and brought in the vehicle first thing Monday morning. Had to call off work to wait around for them to fix the AC. Approximately 2 hours later, the shop informed us that the AC was repaired. It was still late morning, so it was relatively cool. About 30-45 minutes into the drive, we realized that the AC was still not functioning properly. Upon calling and returning to the shop again, they informed us that they didn't actually repair anything; they just pressed the AC button, felt cool air, and determined that the AC was functioning properly. It was still broken. We left the vehicle with them the same day and overnight to fix it the next day. They informed us they couldn't diagnose the issue or start repairs on Monday because it wasn't "hot enough" outside. They never called us with any updates during all of these repairs; we were always the ones who had to reach out for updates. On Tuesday, they didn't give us an update until 3:30 in the afternoon after waiting around all day again and having to call off work. They informed us that the condenser failed and that they didn't replace it before, and wanted to charge us another $ 700-ish to replace the condenser. I informed them that I was displeased with the delays and service that we'd received so far, and that we couldn't miss any more work (we live out of town). A service rep told us, "I've had my car repaired many times, and I've never missed work over it; there's Uber and lots of ways you could figure out how to still work". In a respectful and calm demeanor, I informed the rep that I would be giving a negative review online for my negative experience with their business, and he could not have cared less. The overall poor communication, slow service times, disrespectful comments towards my wife and me, and failure to properly diagnose the problem and solve it on multiple occasions led to this poor rating. Highly recommend avoiding this business at all costs.

Excellent work by honest people. Another transmission place tried to rip us off with a $3000…read morerebuild for our Explorer. We brought it here for another opinion and were told we just needed to replace two ignition coils for $200. Work was done quickly and well, and my husband saw the owners pet project in the garage. Long story short, my husband brought his Viper in for some work, and it too was done perfectly, timely, and at a great price.

Dave was extremely helpful and efficient. He was able to work my truck in with very little notice…read moreand even met me after hours to drop off and pick up the vehicle. The Transmission Doctor is very thorough and professional, plus the best part affordable. I was given all of the possible options up front and was given status updates throughout the repair process. I am very happy with their service and highly recommend them for any transmission needs.

Excellent customer service from the first connection by phone for a quote to the service being…read moreperformed on my car. Since I'm an elderly woman I have found that a lot of businesses try to take advantage of me by "padding" the ticket. I had the opposite experience here. Highly reccomend!!

When you ask for a specific quote and get a response that clearly tells you they didn't read the…read moredetails, so you follow up to make sure that price he just gave includes what he left out (replacing transmission filter) which he then says, "no" and further responds with some Grade-A BS. It does not take 9-hours to replace an automatic transmission filter... A "faith-based automotive repair franchise" with deceitful behavior is right on par with American religious behavior.

If you are looking for repair work, and dream about a place where they are honest and care about…read morethe customer, look no further.. They really helped me in a pinch and they were reasonably priced.

Very nice. Gave me a detailed problem of what was going on with the transmission, checked out…read moreentire truck and found that the sway bar was missing on one side of the wheels. They fixed all items with in a few days.

Quick response with very helpful seemingly honest answers and a fair rate for the scope of work…read morerequired. Expediency matters when your car is down. Sedrick has been great and seems in Market Value for turnkey services as well.

Oil chg and transmission flush on a 2016 Mercedes Sprinter 3500 van. I couldn't be happier with the…read moreservice. Charlie went over all that he did as well as checking brakes and fluids. Very reasonable price for services. I would use them again in a heartbeat!

My dad took me there in the 70's and never had a problem...... carried my. Son' s. Trans mission…read morein. And. They had one. Ready to go .... Good people

Great experience. Diagnostics are free. Customer service is fantastic from beginning to end.read more

Took my 99 Mazda truck in to find an antifreeze leak. Dan put his team on it. Roger found the leak…read morefrom my radiator. Brian at the front desk reported the complete diagnostic results. I got new radiator, thermostat, and temp sensor. For some reason my temp gage needle decided to stop responding. I took my truck back to have the new sensor retested and they said it retested good. They assured me it was a dead gage and my truck will not overheat as long there are no leaks in the cooling system. Dan also offered a free oil change on my next visit for the concern.....I'm really particular about my cars.....I need them running properly and I want just let anyone or mechanic do repairs for me.....if your honest and good you have my loyalty as a customer.....Thanks guys for assuring me about the repairs done, I feel relax when I get behind the wheel now......your services are appreciated

I found Integrity 1st Car Pros through Yelp and I'm so glad I did. I called to inquire about a…read morecouple things for my car. Within my short phone call, I was able to set up an appointment to get a diagnostic and quote for my car. Then after a little bit of deliberation on my end, I was able schedule to get my car's exhaust system fixed and my windshield replaced in one day. What truly sets this place apart from other shops is how friendly and patient Dan is. Dan is the one who picked up my call. He held the door open for me when I first arrived at the shop when I got my car there for a quick diagnostic. He was ordering a Lyft for another customer and made sure it was a female driver for her and let me know that they offer free Lyfts to and from the shop. There is a massage chair as well as hot coffee and cold sodas for customers in their lobby. He answered all of my questions from my first phone call to all of my text messages to my last minute there when I picked up my car. He even listened to my ramblings of what happened before I brought my car to his shop. He's such an honest guy and I felt very taken care of. Even with the mishaps during my car's repair, he made sure the job was done in a day as he promised, staying a little after closing time. He truly embodies integrity from start to finish. I think I found my go-to auto shop. Thank you so much Dan and your wonderful team!!!

This is my transmission. When I decided not to have them replace it, they put my transmission on…read morethe back seat and gave me my car back. It was there 2 weeks and he kept saying they were putting it back together and I would be notified when I can pick it up. I was charged 612.00 and had to pay this before they would release my car to be towed. My car was there 2 weeks and now it has grease and some other substance stuck on it. They didn't have the decency to try to put it back together and put it back where they got it from. On top of that I wasn't even notified that they weren't putting it back together.

Paid this shop to rebuild transmission for 2007 Toyota Tundra on October 18, 2022. Within a month…read morebegan having issues with the trans not operating properly and making weird noises. Called Joe after this didn't improve and he had truck towed back to the shop for inspection. I was also worried it was leaking as there was "oil" in my driveway. He informed that I had an oil leak and that the trans was fine and that I had to pay him back for the towing which I did. It was true that I had an oil leak but the trans never stopped acting strange and started giving me more issues recently (end of April 2023). It finally got the point where it would not go in reverse and would not shift into upper gears. On Saturday May 13th and friend of mine crawled under the truck and saw a very large leak ocuring around the entire trans oil pan. We then checked the bolts for tightness and none of them were more than hand tight. We took it to Kwik Kar to get fluid put in the transmission because we figured it was low. The following Monday, the 14th, we took it back to Joe. He agreed there were issues with it and that it was leaking but refused to honor his warranty and repair the truck properly. I will be suing him in court. I want me entire $4730.56 paid to him refunded to me immediately.