Totally would recommend this shop to anyone looking for an honest shop who makes good with their customers. Our Hyundai Santa Fe must have been the most frustrating job they've ever done. Not only did they give us the free inspection, they gave us a fair quote. Like another reviewer stated, they took us into the back room where they do their rebuilds and showed us every part of our mangled transmission. After agreeing on a price, they set to work. This is where things took a turn for the worse. After getting the entire transmission back together, they ran into an electrical problem after reinstalling. They could not find the problem and reached out to every option of help they could, troubleshooting the issue with other shops and other transmission specialists around the country. Finally, and yes, it took quite awhile, they decided it was best to drop the tranny again, at their cost, and tear it open. Finding one issue, they put it back together and reinstalled and got us running. Frank was good about keeping us informed and was amazing about being apologetic for the issue and how long it took to find. Even through all of this, we were happy to have this big repair behind us and headed home. On the ride home, the check engine light came on and so we took it to a local O'Reilly's to have the codes read. Sure enough, they were transmission codes. We called Frank and his response was, "no problem, bring her back and we'll fix it." Again, this was done at no further cost to us.
These repairs also took a little while, but they reached out to their resources again and finally decided that the factory had sent them a bad part. After purchasing another, they put everything back together and our little Santa Fe is trudging along perfectly! Long story short, it was a mess. Not just for us, but for the Shop and it's employee's as well. Frank was perfectly kind, funny, and helped us wherever he could. This shop lost money on our job, they had to have. Yet Frank made it seem as if it was his pleasure to do so, just to make it right. I hope I never need his services again, but if I ever do, I will go back without pause. Anyone who says they've gotten bad service from this shop obviously weren't going to be happy no matter what. Frank and his team bent over backwards for us. Thanks guys!!! read more