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    Performance Systems Integration

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Performance Systems Integration

    Fire protection services

    Security monitoring services

    Security system installation

    1 More Service

    Security system repair

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    UPDATE 12/10/2024: Not much of an update, but I received an email PDF of the refund today which is…read morejust the $307.47 refund with no detail on what it is. No other communication to, nor any apparent attempts to fix the underlying problem that I've observed or heard about. I've had a business for a bit over 20 years and if this had happened at mine, there'd be an all hands and policy changes to make sure this kind of thing would never happen again. I was going to delete this review if they took responsibility, but they haven't, so I'm just going to leave it here now as a warning to others. UPDATE 11/17/2024: Take a look at the "not recommended" reviews of 5 stars. All with 0 friends or single reviews, and one was posted the same day of my negative review. It does have the optics that those are actually employee reviews, given that they were all posted the same day as other negative reviews as well, and 3 more glowing reviews with no friends and only 1 review that were "removed due to violation of terms of service", added the same day, too! Screen cap of activity attached in case it's removed later. UPDATE 11/15/2024: THEY ADMITTED I WAS OVERCHARGED! After I sent an email two days ago and this morning, clearly outlining I was looking for a refund. At 10:30AM, I received an email from FESC saying I was being refunded $307.47. I have no idea what specifically it's for, as they've not given me any accounting on what "pricing errors" there were. It's more than what I was asking for, but whatever. It took more than a month to resolve, and several emails went unanswered UNTIL I posted the response. The following still remains unresolved: * The individual charges. Yeah, I agreed to them, but they are egregious and FESC didn't provide me any explanation even when asked about the following charges: $8 - Temporary fuel fee. From FESC to my house and back is 16 miles round trip. That amount is double what gas would cost for a round trip. $129.95 - Consumables/Adhesives, etc... I saw the job that was done. There is NO WAY any consumed materials came to even a third of that. $35 - Service dispatch. This is usually where your fuel costs go. But this is the same as a doc fee in the car world (aka cash grab) $94.95 - I'd like to know what "parts" and "staging" and "freight" and delivery costs this much for the tiny repair kit that was used (that was a separate charge). $94.90 - Disposal/cleanup charge. So you threw away a few washers and a few short runs of PVC pipe and this is $95? Had I know this I'd say just toss it in my garbage. We weren't hazmat throwing out methamphetamines or nuclear waste that justifies this high cost. $84.32 - "Equipment fee". Whatever this is. * How many others were affected * What their plan is to rectify the situation for others Based on the above, it is my opinion that they've been overcharging people, they got caught, and tried to not only shirk the responsibility but also the owner attempting to flip it back on me after admitting they overcharged me. You'd think being in business 50 years they'd do better than this. Disappointed 25 + year customer. Buyer beware. ----- This is an exercise in absolutely HORRIBLE customer service, and it just keeps getting worse. Yes, I did approve it. I find it offensive that you're subtly implying that "you agreed to it/you don't get to complain" attitude in your reply after Oleg ADMITTED I WAS OVERCHARGED. His exact quote is as follows, directly from the email he sent me: "We identified an error with several pricing elements and how they are mapped to the invoice generation. Correcting the mapping and using the correct pricing should have resulted in a lower charge for the repair of the backflow. As a result, we will be issuing a credit to your account in the amount of $207.47. You can expect this adjustment to be reflected within the next few business days to use for future use." So how many other people have you been overcharging? I was also told that I wouldn't be charged again for backflow testing and WAS. Oleg said "that's on us", so I'm expecting a refund for both. Instead, he gave me STORE CREDIT instead of crediting my VISA. I don't want store credit. I want a refund on what I was promised and have spent almost 2 months trying to get resolution, here. Bottom line is this: $65 - Backflow test fee (first one you told me I wouldn't be charged for after the repair) $207.47 - The amount FESC has admitted they overcharged me Please let me know when to expect this posted to my VISA. Now I'm happy to email and call you, but this is information you ALREADY HAVE.

    Quick, friendly, and efficient. Steven was out here making sure our business is fire-safe, and it…read morewas a pleasure having him. Thank you -Amanda

    Performance Systems Integration - securitysystems - Updated May 2026

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