I have a high-mileage 2013 Jeep Wrangler Unlimited Rubicon that started getting the classic…read more"Pentastar tick." It needed new rocker arms and lifters. Zacks Garage scheduled me in and did a great job. The team was professional and accommodating. They really went the extra mile to make sure my Jeep got back on the trail. Thanks, Zack, Mark and the rest of the crew!

The guys here were quick and efficient. I arrived and within minutes, they had my car up on the…read morerack, servicing me. A little pricey in my own opinion, but I feel they're very trustworthy and serviceable.

highly recommend! Amazing service- goes above and beyond for customers! I needed to have some work…read moredone and this shop came recommended by one of his customers, I am so glad we decided to go to Fernandos! Great price for the work being done, also went above and beyond to let us know what the issue was. Thank you!

From the owner: Fernando's Auto Repair delivers top-notch automotive services with precision and integrity,…read moreensuring every repair meets the highest standards for our valued customers.

First time I dealt with them, everything went perfectly fine. The wait was really long but they…read morewere upfront and friendly about it. Only reason I gave them an extra star. Based on 2nd experience they dont deserve any. The 2nd time having to deal with them, the customer service was horrible. I was given an estimated tow time from roadside assistance. I called and let her know my car was not ready but the time scheduled should work and asked that she let driver know not to rush or go early because car wasnt ready to be picked up. She said okay and I thought all was good. Within an hour I get a call from driver telling me he is 3 minutes away. This is 1-2 hours earlier than estimated time. Driver was a bit rude to me. I call the office back and explained that I was going by estimate on app and she argued that it was wrong and the time she gave me when she called me was the right time. Well she never called me - I called her as described above and she never told me they would be there in less than an hour. I wouldve canceled or rescheduled. I explained that she never called and she tried to argue with me. I finally said okay well you didnt give me a time so what do we do now. She was extremely rude so I told her not to reschedule and immediately contacted roadside assistance to get a new provider. So glad I did. Whoever the girl is that was working there 05/19 between 10am - 3pm needs some additional training in customer service. The driver that was scheduled at that time did too. Also notified by the shop where my car was being picked up from that driver was rude to them as well.

These guys are the worst. No wonder they have such bad reviews. They obviously have some deal…read morewith State Farm where they charge next to nothing for tows. What's the result, them taking too many tows with long ETA,s. They provided a 75-105min eta.....after waiting those 105 min they call me and say they are running late if I can get the tow scheduled for tomorrow which I can't. They call me and say they will see how much longer it'll be and also call State Farm and will call me back. Next thing, I get a text saying they cancelled. Didn't even have the decency to call me back. If you get these guys be prepared to wait a LONG time and they will prob no show. I'll be sore to let State Farm know how awful this company is!!

What a refreshing and terrific find in honesty and complete work. After repairing an exhaust leak,…read morethese technicians went even further in finding that I had an additional problem found through their computer's scan. Up front and perfect as I was able to get it resolved apart from thier business' purview. Many thanks to those Super Pro's!

I went in to Ramon's because my Dad has been doing business with them for over 20 years. I wanted…read moreto get new Struts and Shocks for my 2021 Jeep Grand Cherokee 80th Anniversary. Bryan working the counter quoted me about $1200 for the parts to be ordered and for labor. He said that I had shocks all the way around the Jeep. I said ok. I left a $600 deposit to have the parts ordered. When I came home, I doubled checked my research and noticed that I did in fact need Struts in the front of the Jeep and Shocks in the rear. I call back and spoke to Hiram, owners son. Told him what happened and when he looked into it advised me that the Bryan gave me prices on a 2001 Jeep Grand Cherokee. Mind you the"Kid" never ran my VIN or even my license plate. After Hiram, ran my plate, he stated that he would not UP CHARGE me on parts but would leave the labor cost as is, making the total about $1300-1400. I was fine with that. Two days later I drop off my Jeep to have the work done. They had the Jeep the WHOLE day and told me it would be ready by 4:45pm. I go in. Speak with Denise and she can not find my key. Bryan walks in and starts off with "Did Hiram call you"? After that I knew something was wrong. He stated that they could not do the REAR SHOCKS because they didn't know the Jeep used a certain shocks. He told me that the new shocks were $500 each not including labor. They did not find this out until after the Jeep was on the lift (30 minutes before me arriving). Keep in mind I got no call about this issue and had spoke to Hiram twice before picking up my Jeep. I know for a fact that they were not trying to eat the cost of a mistake that was made by their employee. The VIN was never ran nor was the License Plate. How are you working on vehicles and NOT KNOW what parts are needed for those vehicles. I doubt I will hear back from them and that's ok. I will never go back to Ramons again. And just for peace of mind.... This is the 1st review I have ever posted. Do your research. Check their work. If you don't feel right about it. Say something. Don't pay for someone else's mistake or lack of training.

Ernie is not an honest mechanic. He steals parts out of the vehicle when it is left for him to fix…read more We arranged the change of a transmission on a chevy 4WD. I came to the shop on the week he had the truck and saw he had removed the front differential and Independent Front Suspension(without my consent),which was giving the engine high clearance. He didn't put them back on. Instead, Ernie replaced them with very rusted, older model parts changing the original IFS to a solid front suspension which lowered the engine taking away the high clearance. He took these parts without my knowledge. I paid for the new transmission, but the transmission broke apart during the test drive spilling all the fluid on the road and making a cloud of smoke. Ernie refused to honor the warranty, was very rude, and cancelled the warranty. Not trustworthy. Never ask for his service. Ernie stole from me.

I wish I could give Ernie 10 Stars! Not only does he know what he's doing, but he's honest, kind,…read moreand treats you like you're family. He took a look at my daughter's car. It needed a new clutch for sure. It ended up needing a new transmission. When I asked Ernie to talk to my brother in California since I know nothing about cars, he was more than willing to take the time to do so. My brother is a mechanic and confirmed that Ernie was doing exactly what needed to be done. I know I'm not the only woman who often feels I'm at the mercy of a mechanic, and I can't express how happy I am to have found Ernie who treated me honestly and kindly. The car drives better than it ever has and we walked out with a bill much lower than I was expecting. I highly recommend him to everyone!

My car had some issues when I was on my way to work…read more While I was scrambling to fix my car dead in the middle of the street. A really nice man came up and offered to help. This guy was wearing a mechanic's shirt with the tag "All Makes and Model Auto Repair" He quickly diagnosed and fixed the issue. This was the kindest thing anyone has done for me in a long time. Car not having the same issues anymore. I think his name was John. Thank you again, this place has very knowledgeable and helpful people.

Customer service was horrible. Guy in the front desk was being rude and aggressive. Car service was…read morepretty good.

Thanks to Tucson's pothole riddled roads, I was in need of a wheel balance and alignment. I have…read morenever been to any of the Jack Furrier stores but chose the Valencia shop due to its proximity to my work. I stopped in to have the wheel balanced. John, the manager, called me out to the shop to show me that my wheel was bent. He said there was no point in an alignment check until the wheel was replaced. Unfortunately, it was a factory wheel so I was going to get gouged from the dealer. John refused to accept payment for the balance because the problem wasn't fixed. A couple days later I stopped back in with a new wheel in the box. John had his guy's mount my old tire on the new wheel, balance it, and then do an alignment on it. (I won't tell you the price I paid because I don't want to establish a precedent, but I can say I've spent more on dinner for my family). I tried coaxing John into charging me more but he responded only by saying, "Just buy your tires from us." Well, that's an easy one for me when that time comes! Great people, great service, great deal!

I took my vehicle in for an oil change before a long drive out of state and received excellent…read morecustomer service at a great price! I will be returning for all future services needed for my vehicle. Thank you again Jack Furrier Tire & Auto Care! And Happy Thanksgiving Day!

Excellent service, excellent staff! Only place in area that I trust for work on my vehicle!read more

Angel was amazing. He quickly diagnosed the problem and was able to fix my tire. Send everyone to…read moreBig Brand !!!