This company cheated me on the purchase of a new boiler. I…read morebought a new heat boiler. They installed one dated 9 (Nine) years earlier, with rust. I complained to them and the government. The pandemic was on and there was a supposed investigation, but no help. This was the most cheated, to my face, in a business transaction I have ever been. Joe lied to me repeatedly, and Beers should not be allowed to run a business. His ethics are too low. David Sosnow Bethlehem Township

Great company! I use them for Oil Delivery. They also do HVAC and I'm getting my heat pump…read moreinstalled by them soon.

I had my water heater replaced yesterday by JPworks. I am extremely pleased with the install - and…read morethe men were both pleasant and professional. I will definitely recommend this company to family and friends - no hidden added expenses. I made an excellent choice when I decided to hire this company.

Got home after vaca to the best surprise!.... flooded floors! we called a local plumber who came…read moreout and looked at it and charged us 80$ just to tell us that we should look elsewhere to get a better price and sent us to Jim at JP Works.. and I'm so glad he did because we are SO happy with the price, results, and service. He replaced our water heater the very next day. I would recommend him to anyone!! We will be saving his info for or next lovely home adventure

Our contract with Jack Lehr provides us with routine maintenance for our HVAC system. Today, Zack…read moreinspected our unit and found a defect. He had the necessary part in his truck and replaced it. All costs covered under our contract. Zack was polite and above all, knowledgeable. He saved us money on our electric bill by discovering our problem. We highly recommend Jack Lehr. Their employees are always efficient and go above and beyond.

Several weeks ago, Jack Lehr inspected our gas furnace and replaced a limit switch. The technician…read moreseemed knowledgeable and professional. However, last night, we smelled gas coming from the furnace and contacted UGI. The UGI technician determined the underlying issue was a faulty gas control valve--something that should have been identified during the previous service. The furnace was red-tagged, and we were instructed to contact the last servicing company to replace the valve immediately. As part of our yearly maintenance plan with Jack Lehr, which includes "priority scheduling and access to on-call technicians (available nights/weekends/holidays)," we reached out to them. Unfortunately, it became clear that "available nights/weekends/holidays" was a marketing ploy and not an actual service commitment. The on-call technician, Josiah, initially said someone "might be able" to come out "Monday or Tuesday" if "they had time." When we asked to speak to a supervisor to address the situation, we were told repeatedly that supervisors are unavailable on weekends and would not take customer calls. After a lengthy back-and-forth about whether a gas leak that disabled our heat in 3-degree weather constituted an "emergency," Josiah reluctantly agreed to visit our home. However, he informed us that the required gas control valve could not be ordered until Monday because those with the authority to approve such orders were "off for the weekend." When we asked to escalate the issue or speak to someone who could expedite the part, we were again told, explicitly and repeatedly, that "supervisors do not talk to customers on weekends." I was told it was up to me to call them back Monday morning to follow up about ordering the essential safety component required to keep my home from having a gas leak. This has been the most unresponsive and frustrating customer service experience I have ever encountered. While Jack Lehr might employ competent and helpful representatives, they are apparently off and unavailable during actual emergencies. For contrast, I contacted a local competitor--despite not having a service contract with them--and they secured the part and agreed to provide service quickly and professionally. If you want a company that treats a gas leak in your home during winter with indifference, Jack Lehr is a good fit. If you want to keep your family warm and safe, I recommend seeking anyone else in the Lehigh Valley.

I needed service of the HVAC system because the air conditioning was not working. I was able to get…read moresomeone to fix it the same day that I called. The technician, Colin Gale was great. He rewired the thermostat that I had installed and replaced a fuse and the problem was solved. The whole thing took less than a half hour.

Had a service call just for maintenance! Ryan was excellent, explained all my readings and was very…read moreknowledgeable about the unit I have and answered my questions. Highly recommend putting your confidence in Ace for your HVAC system!!

We have relied on Burkholder's for many years but this recent event was in stark contrast to the…read moreservice we had experienced in the past. So much so, that we will not being doing business with them ever again. Here are the details. Day 1, our heating system failed. We contacted their office immediately and was told to call back the next day due to high call volume. When we did, we were informed that the earliest available appointment, given the backlog and our lack of a current service contract, would be Day 10. Because of our long history with your company and our trust in your team, we chose to wait and endure the lack of heat. A technician arrived on the Day 10, diagnosed the issue, and determined that a part was needed. The part was not on the truck or available at your shop and would need to be ordered. Later that day, we were told the technician had missed the 4:00 p.m. ordering cutoff, even though he left our home around 2:30, and the part could not be ordered until Monday (Day 13). we were also told that no installation date could be scheduled until the order was placed. We expected a follow‑up call that day. After nearly two weeks without heat, we called on the afternoon of the Day 13 for an update. We were told that no status was available because it was a holiday and most suppliers were closed, but dispatch would contact us the next day. No call came on Day 14 or Day 15. We called again on the Day 16, explained the entire situation once more, and were assured someone would follow up. No one did. At that point, more than two weeks after our initial call and still without heat, we contacted another HVAC provider. They arrived the same day, had the necessary part on hand, and repaired the furnace immediately. After more than two weeks without heat, we were finally warm again. Late yesterday afternoon (Day 21), we received a voicemail from your office stating that the part had arrived and the repair could be completed today (Day 22). We called back this morning, reiterated everything that had transpired, and declined service. We fully recognize the strain that extreme winter weather places on HVAC providers and understand the consequences of not having a current service contract. However, we trusted that Burkholder's would still demonstrate timely communication, concern for our situation, and the level of service we had come to expect over many years. This experience has shown that our trust was misplaced. We will not make that mistake again.

Brand New 1 Year old Carrier AC units cannot keep up with heat. Technicians/owners/installers might…read morewant to consider taking a course in thermodynamics to understand how cooling and heating works, because the units are absolutely improperly sized (after insisting that they were properly sized). Waste of thousands of dollars... I'll install it myself next time if I would've know it was going to be this crappilly done by a "specialist." Thank you for your attention in this matter

We got a new HVAC system installed and also used them for emergency plumbing needs. They are very…read moreresponsive, professional and have very fair pricing. We were very pleased with their services and feel confident in their work. We would highly recommend them to family and friends.

My Kohler generator would not run, replaced the battery, which it needed, still no go. I called…read morethis company, they scheduled me for the NEXT DAY. Kyle, their tech came out and flashed software to the control panel, started the unit. He explained to me in detail what to look for, and was overall one of the finest techs I have had to my property. I highly recommend this company for Koehler generator service!!

I contacted Mike (Duct Cleaning Specialist) late on a Friday afternoon. (This was after a full…read morefrustrating day including a no-show from a person/company booked through a third party.) I dropped the lid to a stain remover down the "lint trap." I thought that was all that needed to be fixed. It turned out to be a much larger project. The amount of lint that was backed up in the wall and flex hose/vent was incredibly dangerous. Mike stayed, working continuously for over two hours. He was incredibly polite and knowledgeable. He didn't charge over the quoted price even though I thought he should have. Mike was made me feel as though my project was a top priority and understood my personal need to have the dryer fixed) - as I have a dog with a handicapping condition. I had not used his company's services before. As I finish this, I am still dealing with the third party I initially booked with Mike takes pride in his work. His company was recommended by another trusted company we have hired before. Please consider this company when looking for a a duct specialist. 12/21/2020

I was very happy with their service. Michael, the owner, cleaned my HVAC ducts and he is a no…read morenonsense, get-right-to-work kind of guy with lots of experience. Prices seemed very reasonable. Why did I have my heating / air conditioning ducts cleaned? Think about the dust that you find throughout your house, then imagine how much accumulates within your HVAC ducts and then gets blown around your house.