Heat pump stopped working. Called Carl and he scheduled me the next day! I was a new client and he…read morewas kind and explained what happened to make my unit shut off.

Our regular HVAC guy was laid up. Contacted Volkman to diagnose a heat problem on our 2nd floor…read more Volkman kept his appointment & diagnosed our problem as a nonfunctioning duct dampener. The cost for the diagnosis was $224.19. The estimate to return & change out the malfunctioning dampener was $836.05. This would have been a total charge of $1,060.24 to replace a faulty $200.00 dampener. Our regular HVAC tech recovered, stopped & replaced the dampener for a total of $385.00. This included re-diagnosing the problem, parts & labor. Problem solved. I would never use Carl Volkman & sons HVAC LLC again. Their prices are exorbitant & unfair.

This company cheated me on the purchase of a new boiler. I…read morebought a new heat boiler. They installed one dated 9 (Nine) years earlier, with rust. I complained to them and the government. The pandemic was on and there was a supposed investigation, but no help. This was the most cheated, to my face, in a business transaction I have ever been. Joe lied to me repeatedly, and Beers should not be allowed to run a business. His ethics are too low. David Sosnow Bethlehem Township

Great company! I use them for Oil Delivery. They also do HVAC and I'm getting my heat pump…read moreinstalled by them soon.

I had my water heater replaced yesterday by JPworks. I am extremely pleased with the install - and…read morethe men were both pleasant and professional. I will definitely recommend this company to family and friends - no hidden added expenses. I made an excellent choice when I decided to hire this company.

Got home after vaca to the best surprise!.... flooded floors! we called a local plumber who came…read moreout and looked at it and charged us 80$ just to tell us that we should look elsewhere to get a better price and sent us to Jim at JP Works.. and I'm so glad he did because we are SO happy with the price, results, and service. He replaced our water heater the very next day. I would recommend him to anyone!! We will be saving his info for or next lovely home adventure

Our contract with Jack Lehr provides us with routine maintenance for our HVAC system. Today, Zack…read moreinspected our unit and found a defect. He had the necessary part in his truck and replaced it. All costs covered under our contract. Zack was polite and above all, knowledgeable. He saved us money on our electric bill by discovering our problem. We highly recommend Jack Lehr. Their employees are always efficient and go above and beyond.

Several weeks ago, Jack Lehr inspected our gas furnace and replaced a limit switch. The technician…read moreseemed knowledgeable and professional. However, last night, we smelled gas coming from the furnace and contacted UGI. The UGI technician determined the underlying issue was a faulty gas control valve--something that should have been identified during the previous service. The furnace was red-tagged, and we were instructed to contact the last servicing company to replace the valve immediately. As part of our yearly maintenance plan with Jack Lehr, which includes "priority scheduling and access to on-call technicians (available nights/weekends/holidays)," we reached out to them. Unfortunately, it became clear that "available nights/weekends/holidays" was a marketing ploy and not an actual service commitment. The on-call technician, Josiah, initially said someone "might be able" to come out "Monday or Tuesday" if "they had time." When we asked to speak to a supervisor to address the situation, we were told repeatedly that supervisors are unavailable on weekends and would not take customer calls. After a lengthy back-and-forth about whether a gas leak that disabled our heat in 3-degree weather constituted an "emergency," Josiah reluctantly agreed to visit our home. However, he informed us that the required gas control valve could not be ordered until Monday because those with the authority to approve such orders were "off for the weekend." When we asked to escalate the issue or speak to someone who could expedite the part, we were again told, explicitly and repeatedly, that "supervisors do not talk to customers on weekends." I was told it was up to me to call them back Monday morning to follow up about ordering the essential safety component required to keep my home from having a gas leak. This has been the most unresponsive and frustrating customer service experience I have ever encountered. While Jack Lehr might employ competent and helpful representatives, they are apparently off and unavailable during actual emergencies. For contrast, I contacted a local competitor--despite not having a service contract with them--and they secured the part and agreed to provide service quickly and professionally. If you want a company that treats a gas leak in your home during winter with indifference, Jack Lehr is a good fit. If you want to keep your family warm and safe, I recommend seeking anyone else in the Lehigh Valley.

The service was very good. Exceptional! The only reason the fifth star isn't there is communication…read moreand arrival time. Rather than a range, we were given a service time in a specific day. I was away from home for car service when I received a call that the technician finished a prior appointment early and could come an hour early to us. Being away, I could not commit to a change from or scheduled time. The tech was late by almost an hour and I had to call them to find out. This impacted my work from home schedule.

I called Ace Hardware Home services and talked with a courteous representative…read more This individual promised to have the service department call me back to help me with my problem That was 3.5 business days ago. I have yet to receive a call back. This is the third time that I have had a similar problem with Ace's customer service wing. Received call this AM Always receive courteous response Company has to improve procedures with respect to customer service handoffs to appropriate staff and on follow up procedures

We have relied on Burkholder's for many years but this recent event was in stark contrast to the…read moreservice we had experienced in the past. So much so, that we will not being doing business with them ever again. Here are the details. Day 1, our heating system failed. We contacted their office immediately and was told to call back the next day due to high call volume. When we did, we were informed that the earliest available appointment, given the backlog and our lack of a current service contract, would be Day 10. Because of our long history with your company and our trust in your team, we chose to wait and endure the lack of heat. A technician arrived on the Day 10, diagnosed the issue, and determined that a part was needed. The part was not on the truck or available at your shop and would need to be ordered. Later that day, we were told the technician had missed the 4:00 p.m. ordering cutoff, even though he left our home around 2:30, and the part could not be ordered until Monday (Day 13). we were also told that no installation date could be scheduled until the order was placed. We expected a follow‑up call that day. After nearly two weeks without heat, we called on the afternoon of the Day 13 for an update. We were told that no status was available because it was a holiday and most suppliers were closed, but dispatch would contact us the next day. No call came on Day 14 or Day 15. We called again on the Day 16, explained the entire situation once more, and were assured someone would follow up. No one did. At that point, more than two weeks after our initial call and still without heat, we contacted another HVAC provider. They arrived the same day, had the necessary part on hand, and repaired the furnace immediately. After more than two weeks without heat, we were finally warm again. Late yesterday afternoon (Day 21), we received a voicemail from your office stating that the part had arrived and the repair could be completed today (Day 22). We called back this morning, reiterated everything that had transpired, and declined service. We fully recognize the strain that extreme winter weather places on HVAC providers and understand the consequences of not having a current service contract. However, we trusted that Burkholder's would still demonstrate timely communication, concern for our situation, and the level of service we had come to expect over many years. This experience has shown that our trust was misplaced. We will not make that mistake again.

Brand New 1 Year old Carrier AC units cannot keep up with heat. Technicians/owners/installers might…read morewant to consider taking a course in thermodynamics to understand how cooling and heating works, because the units are absolutely improperly sized (after insisting that they were properly sized). Waste of thousands of dollars... I'll install it myself next time if I would've know it was going to be this crappilly done by a "specialist." Thank you for your attention in this matter

We got a new HVAC system installed and also used them for emergency plumbing needs. They are very…read moreresponsive, professional and have very fair pricing. We were very pleased with their services and feel confident in their work. We would highly recommend them to family and friends.

My Kohler generator would not run, replaced the battery, which it needed, still no go. I called…read morethis company, they scheduled me for the NEXT DAY. Kyle, their tech came out and flashed software to the control panel, started the unit. He explained to me in detail what to look for, and was overall one of the finest techs I have had to my property. I highly recommend this company for Koehler generator service!!

I contacted Mike (Duct Cleaning Specialist) late on a Friday afternoon. (This was after a full…read morefrustrating day including a no-show from a person/company booked through a third party.) I dropped the lid to a stain remover down the "lint trap." I thought that was all that needed to be fixed. It turned out to be a much larger project. The amount of lint that was backed up in the wall and flex hose/vent was incredibly dangerous. Mike stayed, working continuously for over two hours. He was incredibly polite and knowledgeable. He didn't charge over the quoted price even though I thought he should have. Mike was made me feel as though my project was a top priority and understood my personal need to have the dryer fixed) - as I have a dog with a handicapping condition. I had not used his company's services before. As I finish this, I am still dealing with the third party I initially booked with Mike takes pride in his work. His company was recommended by another trusted company we have hired before. Please consider this company when looking for a a duct specialist. 12/21/2020

I had a clogged dryer vent duct. I called on Saturday but of course it was after hours. No big…read moredeal. I called at 9:30 Monday morning and they were at my house by 1015. The cleaned my dryer duct which was horrendous and educated me on some tips and tricks to keep it as clean as possible. They cleaned up a mess that wasn't even theirs and were extremely friendly. Everything was finished within 45mins and the price was better than what I was expecting. Needless to say, I'll be contacting them for any other duct issues I may have. Great experience!

We recently had a furnace and water heater installed by Edwin Stipe and, based on this…read moreinstallation, I would never recommend them to anyone. Here's the story: Several years ago, Edwin Stipe replaced our A/C. We were happy with the install, and happy with the technicians who have been inspecting the unit as part of the service plan. This is why we chose Edwin Stipe for the furnace and water heater install. Tim Fleischood of Edwin Stipe came to our house and made recommendations for the work. It sounded reasonable, and based on past work, we went ahead with the job. One of the problems I had with the old furnace was the filter was located inside the furnace and it was always collapsing. Tim said no one installed the filter in the furnace anymore, and promised it would be on the outside in the ductwork. Installation day came. The workers were friendly and respectful of our property, donning booties to keep the floor clean as the brought equipment and tools in and out of the house. This is where the positives end. When the installation was complete, I discovered the filter was installed inside the furnace, just like Tim said it would NOT be. The workers said it would be OK and the filter would not collapse. I grudgingly said OK, and they left. When they left, they said someone would contact me for the permit inspections. The A/C was running and after a couple of hours I decided to check out the filter. I had to remove 4 or 5 sheet metal screws to access the filter (ridiculous!) and the filter was indeed collapsing. Looking at the installation, I noticed, among other things, the gas to the furnace was off. WTH? Clearly the furnace was never tested, and no one said anything about returning any time to turn on the gas or testing the furnace! There were also massive air leaks in the duct work where they had installed a transition piece for the new furnace. I contacted Tim, explained my frustration, and he said they would return. The same tech who did the installation returned (I hope he never returns again). He told me (believe it or not), it doesn't matter if there are air leaks because its in the house. What?? He had absolutely no answer as to why the gas was left off and asked if I wanted the furnace tested. Uh, yeah! The tech turned on the gas and ran the furnace for about 30 seconds. He cut a very jagged hole in the side of the ductwork, mutilated a filter because it didn't fit, and cut a piece of exhaust flue in half, straightened it out, and screwed it over the filter. I was livid! It was the worst hack job I've ever seen. I contacted Tim (yet again) and sent him a picture of what was done. He promised that someone would come out fix everything. A few days later, another installation team came out and installed a proper filter holder. They left and I thought all was good. After a month and a half, I contacted Edwin Stipe to ask if a permit was applied for, because no one had contacted me for an inspection. They said they had mailed the permit information to me and I would have to contact the township for the inspection. OK, but it would have been nice if they had told me that in the beginning! Well, today were the inspections, one for electrical, one for mechanical. The electrical inspector noted that the top of the 2 foot conduit was not supported and it should be. He said it was sloppy work and he would talk to the installer. He didn't fail it, since I said I'd support the conduit. The mechanical inspector noted that the exhaust for the water heater should have a minimum of 3 screws equally spaced at each exhaust joint. Of four joints, only one had enough screws holding it together. He gave me the option of him failing the inspection or I could add screws. I promised to add screws. As much as I would have wanted Edwin Stipe to return and complete the job to the point it could pass inspection, I really didn't want to schedule them to come out yet another time, and have to reschedule the inspection. Plus, I'm not really sure they would have done it correctly. So, zero communication, three visits to complete the installation, sloppy work, and an installation I had to complete in order to pass inspection. Would I recommend Edwin Stipe? Certainly not!

Do Not Recomens! My wife and used Edwin Stipe for a/c and heating needs. We signed up for the…read moreservice plan to have it checked once a year to service our system and make sure everything is working correctly. The service man came out and stated we needed a new upstairs heating and a/c unit. We just had the blower replaced three years prior. The gentleman told us the unit is getting ready to expire and he recommended a new a/c and heating unit at the cost of $16,000 to $20,000. We got a second opinion. Thank God we did. The unit is working fine. The gentleman that came out said there was a wire that powered up the unit was very loose and could cause the system to eventually not work. He repaired the connection. To date, we have had no issues with either one of the a/c or heating units. Note: the gentleman that came out to service our units were highly recruited by Edwin Stipe to work for them. People, beware of the scams that Edwin Stipe uses in increase their new unit installs to increase there total sales for the year!