Heater was not working. Called them at 10am. By 3pm it was fixed. Fair price Great service read more

I would not use this company for any work that you need done. I needed plumbing work done but was assigned with Kitchen & bath remodeling department?? The work was done and we are satisfied with the plumbing work that was done but the communication with this company is horrible. They do not let you know the time someone will be out just the day you have to call yourself to see when someone will be out. I needed plumbing work done in a bathroom and someone comes out that can't do the plumbing work. Had to wait the next week for someone to come and complete the work. I paid my bill in full but we keep getting calls to make a deposit on the estimate we accepted and signed to get the job scheduled. What is wrong with this company they do not communicate with each other. (departments) read more

I want to have my center hall full bath remodeled so I contacted Longacre because their website shows they have a location in Wayne, PA which is close to my home. Darin arrived promptly, was respectful, courteous and efficient in evaluating the renovation needs, explaining Longacre's history their renovation process. I was especially impressed that their stated work model is that the contractors arrive and remain on the job day after day until the job is complete. They don't juggle their contractors between jobs such that customers encounter long delays because the contractors aren't showing up because they are working at another house/job. This is a horrible way to treat customers but to maximize profit is the direction many home remodeling companies are headed. No thank you! Been there done that a few times and it was a terrible experience. After a few weeks of back and forth with Darin picking out tile, cabinet colors, shower door models, etc. I was ready to move forward. By the way, the reason the above took weeks was my fault due to work travel and a sick parent. Darin was attentive and responsive. Darin provided the final estimate which included us purchasing certain items instead of Longacre (this was our preference). I would purchase all the tile, the mirror, and the fixtures, we would also pay upfront for the custom cabinetry. When I received the final estimate, I was provided Longacre's payment terms. 40% of the cost upfront. 40% paid the day they arrived to start the job. What?!?!? You expect me to pay 80% of the bill before you even start working? On top of the 80%, I also would have put out thousands for the materials (my choice). The estimate with me supplying the materials was about $38,000. No utilities moved. No reconfiguring the space. Pretty much a facelift. New solid surface show pan, tile, new shower doors, new vanity, upgraded fixtures, upgraded lighting and paint. I would be out $30,000 in payments up front to Longacre and would have to deal with a demolished bathroom if Longacre failed to return or I would have no leverage at all to persuade Longacre to show up or fix unacceptable quality issues if they already have so much money up front? I explained to Darin my concern that Longacre is asking customers to accept a significant risk and that in the past, I've more commonly had contracts that requested a smallish payment as a deposit to lock in the contract, then typically 1/3 at the end of the first day, 1/3 at a pre-defined milestone that is about 65% of the job done and the final 1/3 at the end. This has flexed somewhat based on the size of jobs, for example, we added a 1000 sq ft. addition and that was eight payments at strategic milestones. I've totally remodeled four homes inside and out on the Main Line including large additions, and have NEVER been asked for 80% of the bill before a single thing is done. To me, that is a company that wants to make sure customers have no leverage over them which leads me to question their integrity. Darin assured me that Longacre has decades of good customer experience and is a company with integrity but would talk to the new owner named Hardy to see if there is an opportunity to modify the payment terms. Hardy refused to budge on the 80% up front payment. I thanked Darin for all his efforts (he was nice to work with) but also told him that since Longacre, which had been a family-owned and run company until the past year, is now under new ownership (sold off by the Longacre family), Longacre's legacy and history is now moot. This is Hardy's business, not Longacre's. It is unfortunate that we could not make this work. Never do business with a company that expects you to pay most of the bill before they do any work. read more

We had work done in our home by Longacre Company for a number of years. We have always been totally satisfied with their work and their professionalism. Today we had a technician named Chris Johnson, and he was absolutely efficient and very professional. He was also very personal whch made his visit to our home that much more pleasant. We highly recommend Longacre Company for all of your plumbing and electrical needs, including any renovations. read more

I am writing to thank you for helping my son Dean Roberts with his hot water heater, he went for 2 years with no hot water. He was having a lot of problems but he is so different since he got hot water and heat. This is the best Christmas gift anyone could ask for. Thanks so much for everything. Have a Healthy, happy, and wonderful New Year. God Bless. read more

I would not recommend anyone use Longacre for their HVAC needs. We had a unit that was not cooling well. Scheduled an appointment and they were booking 5-6 weeks out. Called back when the unit started making loud noise like the fan was dying and they couldn't move me to a sooner date/time. Technician came and found nothing wrong because at that particular time the fan was not making its death noise. So paid $105 for nothing and now had to call another company for repair. New company has a far better rating, showed up same day and only charges $79 for diagnostic which they put toward the repair anyway. Do not use Longacre.... read more

We have used them a number of times over the years because of convenience. To say the service is hit or miss would be an understatement. The techs are sometimes great and sometimes they sit there for an hour on the phone, call someone to come help and then still don't fix the issue... then Longacre's complains when you question their bill. The last time we had them here the came to fix our heater... and got it working again, told us they didn't have the right part but got it working. They said call the office and have someone come to clean the heater and make sure they bring the right coupler - that was a Saturday. Heater went south again Sunday evening so we called Monday morning and told them... they sent someone out who said they couldn't fix it because it needed to be cleaned. I explained what the last tech said and the guy called the last guy - they fixed the problem but still didn't have the right coupler. Came back a day or so later and fixed the coupler and then billed me for three visits and every minute they were on-site. After several months of arguing with them they finally corrected the bill - but the hassle just isn't worth the middling quality of work. read more

Contacting 3 different companies to replace our 19 year old heat pump system, Longacre's got the job hands down. Our decision was based on our meeting with Eric Bauman, HVAC manager. We liked all his answers to our questions and concerns. The price he gave us was also the best price. We also liked that Longacre's is a local company if there are any issues. The installers did a good job .There was a problem with the base. It had a large corner that broke off. I took a picture of it, emailed it to Eric and he replied quickly that it was totally unacceptable and it would get replaced and it did,the following week. When everything was finished, the work area outside and inside was left very clean. We are very happy with the final product, an American Standard Heat Pump System. read more

STAY AWAY FROM - Longacre. They are not professional and will take advantage of anyone not knowledgeable. Case #1: Dryer Repair - Need to replace motor. I found belt came off dryer continued to work 2yr+ w/o issues. Case #2: Sewer Drain Backed up - Serviceman broke plastic sewer line cleanout costing us $4.5k to repair. Case #3: 94 (dangerously hot) deg today HVAC needs service/repair - Won't come out because I sited #1 and #2 (when #2 occurred) with no review or apology offered. IMHO. Completely unethical. Stay away unless you watch their every step. HTH Others. read more

I have been using the Longacre Company for my heating and air conditioning servicing needs for years and couldn't be more delighted. Everyone from Cheryl, who takes my appointment to the Nate, one of the many great service technicians that they have working for them. When it come to repairs, their pricing quotes are always accurate and very competitive. I recommend them to all of our friends and will continue to use them every year for annual maintenance of our systems. read more

Having been disappointed over the years with various companies, we have since relied on The Longacre Co. for various repairs and large projects. Everyone associated with the company, office and service providers, has been professional, courteous, trustworthy, and prompt, and the workmanship has been of the best quality. read more

Thank you, thank you, thank you! A/C *had* to break in the middle of the worst heatwave. Called Longacre on a Sunday (they were closed) and they were here, on Monday, by 10am. Fast, prompt, courteous service. Would gladly do business with them again! read more

We lost hot water and heat in our home. We always relied on the for the work, We called, they could not come out unless we paid overtime rate. Had someone else come out. They got it to work, but went back out. In the morning called them again, they said they were booked and would get back to me, Called someone else they got out and we got the heat going. Their tech showed up, I told him we were working with heat. he wanted to get part numbers and be competitive on pricing. When he was leaving I noticed their was no display on the unit, had him come back in and he was working on getting the unit back online. We lost on what he was doing. Tech was not familiar with the unit and used us to learn on it. He had giving me a bill, but when I checked online the bill was additional 84.00, I called they said it was a support call fee. I NEVER heard of such a fee onto the costumer. read more

Very fast & very professional service. Our central AC stopped working mid-afternoon on a very hot day in July. At about 4 pm, I called The Longacre Company to see if they could come out. A technician was at my house within 45 minutes of my call, and the AC was running again by 5:15. Great Service! read more

I needed an appliance repairman to check a rattling drum on our clothes dryer. I called The Longacre Company but their appliance repairman was out on medical leave, so they referred me to Harmon Wright. I called and left a message on Mr. Wright's cell phone Monday morning around nine. By six that evening he did not call back so I left another message, this time on his landline phone. No response by Tuesday night so I called Longacre back Wednesday morning, figuring the man might be ill or something, but Longacre had heard nothing and said he might be very busy. I tried Mr. Wright one more time Wednesday morning, and explained if he was too busy to please let me know so I could call another appliance repairman. By Thursday evening, once again, no response from Mr. Wright. I've never had a repairman not call back within a day, no matter how busy they are, which is why I find Mr. Wright's lack of professionalism so disturbing. I realize Longacre may have little control over their independent repairmen, but if they're going to refer these people to the public, Longacre does have some accountability for the actions (or lack) of these outside repairmen. Because of the lack of professional courtesy and irresponsible behavior of Harmon Wright, I have lost faith in Longacre's judgment as a reliable and reputable firm. read more

I am very angry at this point about The Longacre Company's heating department. This company is expecting me to pay a big price to train their technician! We were asked to pay $770 for fixing a problem as simple as the cracked insulation over electrode Here is the story. In Nov and Dec last year, they came to my house 4 times. 1st they did an annual oil furnace tuneup/cleaning ($159 paid), then days later (warmer days didn't turn on heat), heat was not on, the first tech came, changed the TRANSFORMER, (we paid $133.34); after that we had a couple of warmer days and the heat didn't come on. 5 days later, when I tried to turn heat on, furnace didn't come on, we called and the same tech came again, and this time he changed the OIL PUMP and nozzle, still couldn't make it run, then he thought it's a problem with the ELECTRODE KIT (he spent 2 hours this time). He ordered the kit, and we waited almost 10 days to get them to come to the house again. This time, is a different tech. Once he opened the furnace and realized the part ordered was wrong and he knew right way what's wrong - cracked isolation over electrode. He went back office and picked up the part, came back and changed it. The furnace is up running ever since. But a month later, I received a bill asking me to pay $477.42, that's on top of what I already paid $292.34 ($159 + $133.42). For a simple fix - change the part (electrode kit - only cost $25), The Longacre Company is charging me a total of $769.76 - unbelievable. Tried talk to the man in charge a couple of times, the final result came back from his boss (company owner) is they can only give $112 discount on Labor. I was asking the owner's contact information, but he refused give it to me. The point here is, this company is trying to get its customers to pay for training their technicians (because they are not knowledgeable enough) and paying to change parts that were still good and any associated labor for changing good parts. Don't use this company. You may be the next one to pay a big bill. read more