6 month scheduled maintenance of heat pump;…read more completed on time as planned maintenance is key to keeping HVAC operational

We had them install a unit. Didn't work right. It was very cold in our house in the coldest months…read more We called. They came out several times, several weeks apart for months. The problem was not resolved for months. They were blaming the manufacturer of the unit and were waiting on them. Back and forth back and forth. And we had to be home for all of these " service calls ". The workers were very polite. All I know is I froze my butt off for several months and they didn't advocate for us.

Spoke with Zack this morning. I was only headed in for pellets but while there I met the most…read moregenuinely nice, relatable, non confrontational, and most importantly informed professional on the planet (I think) about the different types of furnaces and heat sources available. Cost, all-in cost, budget, future outlook, home setup vs my current home setup. . Zack just made me a lifetime customer and we haven't even done business yet. Thank you very much sir, and I highly recommend doing business with this company. I left today with some things to think about, and I wouldn't even care if you were more expensive (you're not), I'm coming back to you when it is time to make a purchase. Thank you again. Sincerely, Mark A.

I gave them one star due to the fact that at least customer service either answers the phone or…read morecalls you back. This was the second year we've had them do a "check up" on our central air system. They came out 5/24/24 and did check up and said everything looked good. We had the air on for about 2 weeks and then sensor detected water and shut off system. Called Keller and they came back out on 6/7/24. Same guy that said it was good came out and showed us video of rust and leaking drain pipe on unit. He said we needed a whole new system. He also said that he did notice the rust at our check up appointment, but that there was no water in the pan so that meant it was good (the unit wasn't even turned on or running prior to the check up). They quoted us $11,900.00 for just the system, not even including install! Called around for second quote. The other company came out and found that the pipes were just clogged. He said whoever was servicing the unit in the past, didn't check for clogs. That should be the first thing checked and that it was overlooked for years. And also, that Keller did not put anything back together he took apart when he was there the second time. New guy was there an hour, fixed & cleaned pipes, added an ez trap and saved us thousands of dollars! I would like to tell everyone not do any business with this company. Their employees don't do their jobs and will try to rip you off!

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

Eric's team came after our old water heater sprang a leak. They were quick, courteous and thorough…read more The guys had to get creative to fit the new vent pipe into the chimney thimble with the furnace vent pipe. Eric's customer service came through again. Paul W

Recommended to us by our HVAC company. 2 workers came- charged 95.00 and said they would contact…read morenext day when work could be done. They never called and we called 2 times- never got a call back. They made 95.00 and we got nothing!!!

Was having continual problems with my old furnace and hired Applause for the job. John assured me…read morethat my system would be fully operational and that he would stand by his work. The system was installed in Nov of 2020 - brand new furnace and piping overhead- new zone valves and bleeders - I reiterated the importance of not having a system that would fail every year since this is what I had been previously experiencing. Again, he convinced me that he had given me thee best option. He took his time with the installation and I finally had heat running. Well it took 1 year and one of the One valves failed. he came expecting payment for switching it out saying that I had to pay for his time. As a result of the zone valve breaking, my pipes froze. there was some water damage and he finally comes after some coercion expecting payment. Telling me that he only warranted his labor for year. Here it was January the following year - 2 mos following. I paid him top dollar and I was expecting top dollar service. Not for him to try and get money from me for broken parts that HE installed. And for a failure, I would expect that he would've been willing to fix. Bottom line is he was only after the quote/money. Once the installation was complete, he could care less about any issues that would surface. I would never use Applause again. I have a system under warranty that's not really under warranty. Had to pay another plumber to address the frozen pipe that the faulty valve created. Left bleeder on during initial installation causing water damage to 2nd floor ceiling. Walked away like it wasn't an issue.

excellent plumbing service saved me a lot of money, I recommend this company if you have serious…read moreplumbing problems they are professional and honest,

The Technician reported that he could not do the exact work requested, then suggested an option…read morecosting thousands of dollars. We called another local HVAC company and they did the work we requested promptly! Meisner's still charged us a service fee, even though it was their choice not to perform the work requested. Very disappointing. - From a consumer who typically gives all services 98%-100% positive reviews.

Quick, professional and courteous. My AC stopped in the heat of July. They were there very…read morequickly and fixed it. They didn't charge an arm and a leg either.

Brian was great. on time and quick to get things done. great performance and price. will certainly…read moreuse again!

I had these guys do a plumbing a job for me. It was completed timely and to current township code…read morespecifications. I thought their prices were more than fair, and being a contractor myself helps me feel confident in saying so. Reading other reviews from former customers complaining about $ for time spent getting their parts is just mind boggling to me. I am glad I haven't had such customers in my business. I challenge anyone to try and find better pricing for a licensed contractor....I will wait

I just had my first visit from Sal Venezia from Pure Home Comfort. Five stars all the way around -…read moreprofessional, got right to the problem and determined the outcome, and immediately proceeded to fix the air conditioner mishap. First-class service. Will absolutely use him for all future needs. HIGHLY RECOMMEND.

This dishonest guy tried putting up almond colored line set cover on front of house next to WHITE…read moreline set cover!! And he didnt finish job!! STAY FAR AWAY!!