The service was very good. Exceptional! The only reason the fifth star isn't there is communication and arrival time. Rather than a range, we were given a service time in a specific day. I was away from home for car service when I received a call that the technician finished a prior appointment early and could come an hour early to us. Being away, I could not commit to a change from or scheduled time. The tech was late by almost an hour and I had to call them to find out. This impacted my work from home schedule. read more

I called Ace Hardware Home services and talked with a courteous representative This individual promised to have the service department call me back to help me with my problem That was 3.5 business days ago. I have yet to receive a call back. This is the third time that I have had a similar problem with Ace's customer service wing. Received call this AM Always receive courteous response Company has to improve procedures with respect to customer service handoffs to appropriate staff and on follow up procedures read more

We needed a new furnace and A/C after 30 years. This company is amazing. They removed our old furnace, put in new. Removed our old A/C (ancient) and put in new, all in one day. My electric bills were cut in half! The guys are so professional and informative. Absolutley amazing! Recommeded highly!! read more

We want to recognize Reuben Guy from Ace Hardware Home Services in Montgomery County, PA, formerly Unique Indoor Comfort. He is great and has also serviced our air conditioning. Very professional, thoughtful, and on time. read more

i wanted to correct my recent review which only dealt with pricing. After further discussions the Company adjusted its price in a fair manner I must reiterate that the technician was professional and thorough. The quality of service was excellent read more

I called Werley to get an estimate to replace my 23 year old HVAC system with a high efficiency heat pump and gas heater. I received a response within 24 hours with an appointment. Kyle came out and looked at my system and we talked about the Trane system I was interested in. We went over the differences from the old and new and the new systems configuration and operation. I had a quote within 24 hours with everything we talked about plus some. The price was better than a quote I received from another HVAC company with less configuration. A week later the installed of the new system started and completely installed in 2 days. They removed all the old system and parts. During the installation they explained everything during the installation and how to use and program the thermostat when they were done with the installation. The system has been working great so far and better than I expected. I would recommend them for any HVAC installation. read more

Great company!! Excellent work and great customer service!! Special shout out to Eric, Derrek, Quinn and Bart! read more

It is now 11 months since I had my system installed. Still very happy with Werley. Happier with the money I saved this winter on heating bills. To date I saved over $1200 on electric. My house was never that toasty. The humidifier allowed us to breath. Best thing we ever did to the house. Thank you Werley. read more

Son horribles, estafan sud clientes y no Dan garantía de su trabajo. Nos dieron un Mal diagnostico y luego no respondieron. Nos robaron $700 y no hicieron nada por nosotros. Porfavor mi Gente latina no los apoyen, ademas son unos racistas me trataron muy Mal solo por no saber Ingles. read more

We had a werley tech out to look at our air conditioning unit. We were ok with replacement, if necessary. When the tech suggested that it would be $15,000 for a 1700ft² house, he pushed us towards a $1000 fan replacement that was not just a bandaid but also broke again 3 weeks later. Now we are out the money for the fan and are still replacing our unit with another company. read more

Fast, reasonable and reliable, what more could you want. AC was out - other main service company had a wait list of over a month Werley came out in three days and now my AC is cool as I've - all good - definitely will use them again. read more

Very customer oriented. I had awful experiences just calling other HVAC companies to schedule a repair. Monique was very friendly and willing to work with me. I had technicians the day I requested and they diagnosed AND fixed the problem (parts and all) on the same day. All other places wanted to send out some exploratory techs to charge me a fee, order parts, charge me a fee to come back whenever the heck that was going to be and fix it, etc. With everyone else it was a game but Werley appreciated that people can't take multiple days off of work just so techs can rack up service call fees. Much appreciated and will use again in the future! read more

Werley didn't do the kind of work I needed, but Don P. was kind enough to give me good guidance on finding alternatives. I appreciate his taking the time, even thought I wasn't a client. If I needed help in the future Werley would be the first heating and AC group I called! read more

Excellent and thorough service from start to finish. Very timely for each appointment. Great job. Thank you!

We use Werley every year for our furnace cleaning. They are timely and courteous and the technicians are very knowledgeable.

Called today and talked to Monique about no heat and even though I was a new customer I was treated with a professional and courteous attitude.Monique sent tech Brian out and he was able to diagnose and repair with the part he had on his truck.It has been a pleasure to deal with Werley and I will definitely use them again. read more

I've used Werley for installation and maintenance for many years on two different homes. They do excellent work and are very easy to deal with. If you want it done right use Werley. read more

excellent service, helpful technicians, high quality work

I called Werley to schedule a visit 2 weeks in advance. The day of the appt I skipped breakfast out with friends and then nobody from Werley showed up. I called and found out the repairman had called in sick and they had forgotten to call to tell me. They then arranged for someone else to show up hours later. I explained in detail what the issue was and was told the diagnostic cost was $95. The repairman eventually showed up and I reviewed with him again what the issue was. I have oil and heat pumps with a thermostat outside which switches between the two systems when the outside temp drops below 36F. Unfortunately both systems have been running at the same time. Because of this constant running my electric bill has been $350/month (plus oil). The home is empty with heat set to 50F. Normally it's just $275 when the system was set at 72F inside. So obviously there is an issue. The repairman tried to tell me that it's normal for electric bills to go UP 30% when you drop the interior temp DOWN to 50F! I countered that it does not make any sense. The home is empty. No washer, dryer, fridge or lights on and heat is turned down to 50F so why would my electric bill go UP?? He further explained that when people are living in a home they give off heat and lightbulbs give off heat so a home with 4 people in it with heat set at 72 and the washer, dryer, fridge, 4 TVs, lights, etc all running will cost 30 % less than an empty house with nothing turned on and heat set to just 50F. I'm not sure if I had accidentally put my stupid face on that day, but the laws of physics simply don't support his claim. The root cause for the high electric bills is that I have a heat pump running 24/7 when it should be turning off. That's why my bill is $350. I asked him to check the thermostat to confirm it worked-if it wasn't working this could certainly cause the unit to run non-stop. I returned home an hour later and was informed that he had just disconnected my oil heat, cleaned the oil burner and I now owed him TWO diagnostic fees PLUS another $80 for him to "explain to me how my system worked" plus another $275 for the clean. So I was expected to pay this doofus $80 plus 2 x $95 ($270) for him to explain how lowering my heat and turning off all powered items results in a higher electric bill?? In the end he simply disconnected my entire system so only the heat pumps would run (exact opposite of what I wanted). Hell, I have a PhD in electrical engineering. I could have done that all by myself and not missed breakfast with my friends! I hired them to repair my system and ended up out over $450 for a system that's now worse off than when I called them. Spare yourself the aggravation and call someone else. read more