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    Pequot Appliances

    4.8 (4 reviews)
    Closed 8:00 am - 4:00 pm

    Services - Pequot Appliances

    Cooktop repair

    Range repair

    Appliance repair

    1 More Service

    Stove repair

    Pequot Appliances Photos

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    Best Buy Waterford - Wouldn't even let me exchange it rt away until I cld show it wasn't working, wtf kinda customer service is that??

    Best Buy Waterford

    (51 reviews)

    $$$

    Came here to purchase a UPS (Uninterrupted Power Supply) box as it gets annoying at home when the…read moreouter flickers and it causes your computer to shutdown in the middle of what you are doing. At least now I have a little time to safely save and power down if we lose power or the power fluctuation causes a shutdown. Highly recommend going to their website and researching the item you want to purchase. I did this and just went to the store to pick it up. Option to mail it or pre purchase and pick up at the store. I like just waiting to get it and paying at the store.

    I would give ZERO STARS if I could! I brought my iMac in for repair as it suddenly stopped working…read moreafter 3 months and would not power on. I was quoted a 2-4 week wait period for my device to be shipped out, repaired, and shipped back to store. It took this Best Buy location 3 days just to find a box to ship my iMac out with. I work in customer service as well and that alone would be unacceptable. After 4 weeks I received an email that my device was ready for pick up and scheduled an appointment. None of the appointment times really worked for me and I was tired of waiting. I tried calling multiple times to ask about a different appointment time or other options but Geek Squad is helping customers so they can't answer the phone and require you to leave a message. I then headed to the store in person to sort this out. When I got there the woman I spoke to was as helpful as she could be and tried to locate my iMac for me to pick-up. After about 5 minutes of her trying to locate my computer Chris comes over to inform me that the evening prior he received my repaired iMac but when he opened the box to inspect it the screen was completely broken. Chris said they must not have packaged it well enough and apologized that I showed up before he could contact me about the damage. Chris had already shipped the iMac back out for repair and quoted me another two weeks wait. A week later I received an email that I was being granted an exchange for my iMac and needed to schedule an appointment to complete the exchange. The link that was sent to me to set up an appointment time and once again when I called through to Geek Squad, using the extension they gave me, no one was available to answer my call. I left a message but ultimately decided because of previous lack of communication that I would just head to the store to either sort this exchange out or make an appointment. I had no problems with Geek Squad during this interaction. They processed what they needed to on their end and sent me over to the computer department to find a replacement for my iMac. The man that helped me there asked me about what had happened to the iMac I brought back and I shared my woes and frustrations. At the end of my tale he said "Well there's good news" which made me perk up because at this point I am ready for this whole thing to be resolved and over. Then he proceeds with "Your nose rings match your tattoos" which caught me totally off guard and I kind of froze. This response from this employee was completely unprofessional and rude. I had my teenaged daughter with me who very quickly clocked this interaction as inappropriate and expressed her discomfort to me once we walked away from this employee. I'm sure in this man's mind he was being kind but there is a time and place for that and it's not when you are on the clock helping a customer. My husband and I have been loyal Best Buy customers for years and even have the Best Buy store card. After this whole situation I will be more than happy to drive over an hour to the nearest Apple location where I can expect to have prompt, professional and respectful customer service.

    The Home Depot

    The Home Depot

    (36 reviews)

    $$

    I was so interested in Wren for the longest time, but after sitting down and hearing about a nearly…read more$30k kitchen that's been discounted, to about $10k, but even if we do the Wren installation for an extra fee, that our sink's plumbing and any electrical could not be done without another extra fee, was a total turn off to Wren. We had a contractor to help us with our "unexpected costs," apparently was left in the notes in the profile after a new salesperson reached out to me. But it was not unexpected, as we had our own contractor to do the work before Wren "installed" the kitchen. We really anticipated "Wren Kitchen" could install a simple sink properly (with plumbing) or in this case, a grandiose sink $$$. Unless the installation policies have changed, we will not be seeking Wren now nor in the future. The total turn off for us was when the manager and him both told us that we'd have to hire a contractor or pay them extra money to install a sink fitted to the existing plumbing, that just doesn't make sense to me as Wren is a kitchen installer and every kitchen has a sink.... Also we were told we'd have to pay an extra fee to hire a contractor from Wren to plug in the stove and fridge into the existing power outlets and plumbing. How can a company install a kitchen "apparently," but not plug in a range and fridge? Don't even get me started on the sink, what kitchen doesn't have a sink?

    A Home Depot is a Home Depot. Their online system seems to keep pretty up to date and we've never…read morehad something say instock online and not be in the store. Aisle location also seems to always be correct. Good selection of stuff. Never have a problem finding what we are looking for. Staff is kind and helpful when you need it. My only real complaint is that they have moved mostly to self check out and I'm just not a huge fan of that switch in general. They offer a military discount at this store, but it has to be pre registered to your phone number/account so you can't just show your ID(active or dependent) and get it.

    Pequot Appliances - homeappliancerepair - Updated May 2026

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