Wish I could give zero stars, but unfortunately that is not allowed. Kyle, at the store was high,…read moreand caused serious issues not only to my day, but my phone as well as other family members. He complete my disabled my phone, while it was a different phone being changed. He couldn't comprehend a simple phone number due to the substances that were clearly in his system and the aroma around him, the store also reeked of weed. He refused to take back a phone of another family member, due to me not wanting to buy a certain phone that he was pushing upon me. When confronted about the issues, he couldn't take responsibility and proceeded to say "you're welcome"... for what? Cheryl on the other hand was an absolute doll. She fixed all our issues and was able to ease our minds, and experience. 1 star for him, all the stars for her.

The reviews below are 2 years old. We've been getting great help at the Old Saybrook store. Staff…read moreis well-trained and knowledgeable. They know their products and their services. I'll go back there anytime.

Tristin is good. Went on his day off and waited while an employee casually chatted with customers…read morehe had finished with while 3 other people waited. Went back later to a sign saying he was taking a break. Waited half an hour then left.

I absolutely love this store. Desperate for help i walked in - Francis recovered all my info,…read moreTristin found an affordable phone for me. My phone(with another carrier) was locked out by a virus and there was no store to help. I'm a forever Tmobile customer because of these men, this store.

Attention to Detail installed a tonneau cover on my new pickup. The installation was completed in…read morethe time advertised. The finished job was a flawless fit. The price of the cover with installation was well worth it. The staff was easy to work with whether it was over the phone or in person. Their own warranty was a very nice surprise. I can easily recommend them for your truck upgrade projects.

Very pleasant to deal with. Always back up their installations if there's any trouble, no questions…read moreasked. Everything I've had installed has been perfect.

I needed to replace the battery in my Nexus 6p Android Phone. I had already ordered a battery…read morethrough eBay, but after I received it I decided that opening the phone and replacing the battery was too complex for me. I didn't want to risk damaging the phone, so I found this place on Yelp. It was nearby and had high ratings. I walked in and spoke to a guy named Robert who runs the shop. The price was reasonable ($55) to swap batteries for me. He did the job within an hour, and I'm very satisfied with the service. I'll be back to have the batteries replaced in another phone I have. I was very pleased to find a shop that does competent and reasonably priced phone repairs in Manhattan. There are many other phone repair places that charge rip-off prices and are very slow, so I'm very happy I came here. VERY HIGHLY RECOMMENDED. FAST, LOW PRICE AND EFFICIENT.

Very quick and efficient service, and much more cheaply priced than the other places I looked up…read more They fixed the cracked screen of my iPhone in half an hour. Look for the shop on the third floor of the building.

Stopped by to use the ChaDeMo charger on a snowy day (with my Tesla Model S). Mark invited me…read moreinside and offered coffee - greatly appreciated the gesture! Had great conversation as well!

Service writer said they didn't have the part to fix the door of my 2008 rouge was too old. Also he…read moresaid maybe a junk yard may have part. I called Nissan dealers in north haven and Middletown and both parts dept. guys said they have the part in their NY warehouse. Grossman charged me $250.00 to look at my Nissan and sent me on my way. BE CAREFUL of their SERVICE DEPT.

Great service professional installation…read more I would if multiple TVs are being installed plan accordingly buy accordingly to the need. His mounts are over price non the less I am happy to have someone respond on the same day within two hours.

I googled tv mounting near me and came across this business that had over 200 reviews on google…read morewith a 5 star rating. I also checked on Yelp and read some reviews. You guys, the reviews are not lying! Sometimes when a business has nothing but good reviews, it may seem too good to be true. I can assure you, they are as good as they seem online. I texted the number on the their site around 2:30pm. I got a response in about a minute, no joke! He arrived at my house at 4:45pm and was done in about 15 minutes or less. We had great conversation, he was very friendly and kind. I am extremely impressed with how prompt and efficient the installation was done and how the customer service was overall. I didn't get the gentleman's name but thank you so much!! I will definitely be recommending this business to all my friends and family!

I called this morning for an appointment and was fitted in as soon as 2:00…read more My visit with Cindy and Morgan was short but could not have been more pleasant. Both made me feel comfortable with their professionalism and generosity in answering my numerous questions. They are both a wealth of knowledge and most willing to inform and educate. I heartily recommend NE Gem Lab to anyone and everyone in need of such services. Donna G.

I brought in several pieces of jewelry from an estate to be appraised. Excellent professional…read moreservice. Cindy and Morgan are extremely knowledgeable and friendly people.