He was right on time when I contacted him for an appointment. My sister…read morewho owns this property was not able to handle some things. I stepped in and as her younger sister took care of some things around the "home" that needed to be taken care of. I called and made an appointment for him to come and drain all the water sources including the hot water tank, and the pipes from the well. He was on time, and he took care of everything. A very nice young man (I can say that as I am 81) and all went great. Sorry no photos - this old lady is lucky she knows how to use the internet sort of.

I called them 5 times and no response I ended up calling somebody else and they came the next day.read more

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We set out to do the dishes last night and had no water. At first we thought it might be the touch…read morefaucet in the kitchen, but, there was no water in any of the faucets. I called Maus this morning and they had their team out right after lunch. The well pump had failed (not surprising as it was original to the house when it was built in 1980). 3 1/2 hours later we had a new well pump and cap for our well. And our water is back on!! Prompt and great service. Detailed explanations as to what was happening. Thank you, Brandon and Lucas, for all your great service and professionalism.

Maus has been WONDERFUL for all our plumbing. While taking care of my grandma's property (sept…read more2020), the water heater went out. Called a couple other local companies but no one was as accommodating as Maus. they Did an amazing job, and I found out later they were my grandmas number one pick for plumbing! Should have asked her to begin with, hah!

I don't have any issue with any of the plumbers because I never met them, but Sarah (the…read more"receptionist") is a terrible human. Don't tell someone for 3 months that someone is coming out with scheduled appointments and rarely gets back to you when you follow up not too often but every once in a while will respond with bread crumbs and promises and no one ever comes. Don't waste time with this company. YOU WILL NEVER GET ANYTHING DONE. Also, I read the other bad review and the reviewer got the name correct, and just because the profile says where he lived at one point doesn't mean it wasn't true. The awful owner just was gaslighting. Basically what I went through, but with the receptionist only.

Eric and Team came out very quickly to help install several thermostats in the house. While there,…read moreprovided a great estimate for HVAC install. Will definitely use Guild Plumbing again!

I highly recommend Omni Mechanical. After my heater let go I was dealing with a flood in my…read morebasement. Omni came out promptly and explained what my options were and scheduled service for the next day. I was surprised they could make the installation so quickly and I was very grateful. The technician suggested an additional safeguard for the Water Heater and I was happy to have them install it. at first, I was skeptical to have additional cost, but it was the best thing for the protection on my home for the future. Omni provided Excellent customer service that could be difficult to find today.

They saved me. I had a leak in my basement and i could not get anyone to come. My friend sent me…read morethe home advisor link and Omni mechanical called me first thing in the morning. They came that same day wearing a mask and efficiently fixed the problem. They were so nice and so professional. I highly recommend them!

What great people. I called them in the morning, as well as about seven other companies with…read moresomewhat of an emergency. They are one of two companies that even called me back. The guy was able to come out within a few hours and fix everything. He even showed me what he was doing to help me in the future, excellent service will definitely be using them and recommending them in the future

I would avoid this contractor if I had to do it again. I contacted him back in July 2024 in the…read moremiddle of a heat wave. I was desperate to service my HVAC system and on 7-18-24 I let him go ahead and replace the air handler blower and add Freon for about $2000. He did not order the part directly from Lennox as I hoped and I was suspicious that it was a used part since he gave me no warranty. He just said "call me and I'll take care of you." The system failed within 10 days and I called him repeatedly with no response. Finally, I used my wife's cell phone and he picked up. He came and jump-started the system on 8-3-24 and charged me $261 for what should have been a free follow-up. I have all the receipts. So today 5-18-26 the - blower stopped on first use of the season. It lasted barely 1 and 1/2 seasons not even 2 years. I will now call another contractor because I don't trust Troy to tell me the truth about what is wrong with the part. He has done the same thing to other customers just read the reviews.