What can I say? Rich Mattern, the owner, came to my house to check out the waste & drain toilet…read morere-plumbing job I needed done. He's a local plumber from my town, so I wanted to give a guy like him my business. He did arrive when he had promised. He was friendly, and acted in a professional manner. After looking at what needed to be done, he left saying he'd get back to me with a quote. I waited several days with no word from him, so I called and left a voice mail. He did call me back, saying he didn't normally do a formal quote/proposal. That seemed odd to me. But he promised he'd send me a quote, probably the following day. That was 7 days ago, and still no quote from him, even though I left another voice mail and sent him an email. He hasn't even given me the common courtesy of telling me he's really not interested in doing the job. That would be the PROfessional thing to do at Pro Plumbing. Pro?? Yeah, right! I wouldn't hire him now, even if he finally responded, because he's shown me he can't be trusted to do as he says. Lord knows if he'd ever show up to do the job! I'll never call Pro Plumbing again.

I have used Rich and his team for numerous projects, from commercial to small home upgrades and…read moreemergencies. Always spot on work, no BS, fast and efficient. Thank you.

Called them at 10:30am, and by 5:00pm we had a new water heater installed. Great response, and a…read moregreat team to work with. Will call them for all future plumbing needs.

Spoke to a nice guy about the blue bathroom shower/ leaks. He was really nice, but then said he'd…read morehave to go back to the office to do an estimate. Called once a week later and no response. Called again over two weeks after that and spoke with a man who said he was (either) an owner or manager. I explained that I had two of his employees come out to my house but hadn't received an estimate. Well, he was not really rude, but he went off on how they were working and working "every day of the week " and he had seen the guy who came out to the house working on estimate and again they never had a day off all they did was work.. and etc. Since I was a potential customer (for a very expensive job) I was just taken aback at complaints about too much work when there are millions out of work. I remember thinking that he should hire more people! Also to bitch to a potential customer?? Bad business practice. I decided to wait until they called me as I had called back twice. After all, I then said (to myself) that I'm not going to chase someone so I can give you tons of money. I never got a quote or was contacted.

My house has been a customer for decades ( I think they started out as Ludzi Oil back in the 50's)…read moreThere service prompt, their prices competitive, and now via a state ordinance they are delivering Bio-Oil at least 5% blend. I had them install the Mitzu A/c system 5 years ago works like a charm. I had them replace a 55 year old Old tank 10 years ago too. Their services might be a tad pricey, but you kinda get what you pay for plus they are locally owned too.

My sister called McCarthy oil because she had no heat on 12/24/22, her gage said she had half tank…read moreleft. A gentleman went out and it turns out her gage was not working and she was indeed out of kerosene. I think it is unconscionable to charge $212.50 to tell someone they are out if kerosene I can understand a service amount, but $212.50??? Merry Christmas and I hope for your sake no one is ever in a bind or needs a helping hand.

We were referred to Cascio by several people in a Facebook group, and I wish I'd found them sooner…read more We had a lot of work done at our home by another company that ultimately was not up to the task. Cascio were able to send someone out within a few days of my initial call and then return a couple days later to do the repair work we needed. Josh was the plumber that completed our work, and we found him to be knowledgeable regarding his craft and respectful of our property. He gave options (where a previous plumber had given none); worked efficiently and cleanly; left the spaces he worked in clean; and made several appropriate recommendations for our new home (such as automatic shutoff for the washer in the basement). Compared to the previous plumber that we have since discontinued using, the price we paid was quite fair. Highly recommend.

Jeff Cascio responded immediately that evening, & by 9 a.m. the next morning, Josh was here to…read morecomplete the job. Professional, great communication, and reasonable pricing. Job well done, & they will be coming back shortly to complete some more projects. A+++

Service was the next day. Service man explained the problem in detail and how to avoid it in the…read morefuture. Price was a little high $250 per hour plus a $99 visitation fee. But the problem was resolved quickly.

Absolutely, Ed and his son Eddie stepped up big time to help me with a fairly major issue & took…read morecare of it promptly! Eddie even came out on a Sunday when he was supposed to go to a friend's birthday party. He went, but he was late I highly recommend them their personable, honest and get the job done !

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

Efficient and professional service, very reasonable pricing. Very glad I chose this company…read more Recommended!!

Very professional, job was finished in a timely matter. No complaints very happy with the out come…read morewill always recommend for any electrical work to family and friends.

First off, it's a Sunday...nobody takes calls on Sunday,....but Edward did! And he came to our…read morehouse, worked diligently for several hours to repair our plumbing matter and left with a smile! I would recommend him highly!! And Thanx, Edward for spending your Sunday with us - we really appreciate it!!

Excellent. Picked this company at random because of good yelp reviews…read more VERY GLAD I DID. Called Ed for help with my toilet, he came and fixed it and them fixed my broken washing machine too! Very nice guy and very competent. For a fair price. Don't hesitate - Call. KC