What can I say? Rich Mattern, the owner, came to my house to check out the waste & drain toilet re-plumbing job I needed done. He's a local plumber from my town, so I wanted to give a guy like him my business. He did arrive when he had promised. He was friendly, and acted in a professional manner.
After looking at what needed to be done, he left saying he'd get back to me with a quote. I waited several days with no word from him, so I called and left a voice mail. He did call me back, saying he didn't normally do a formal quote/proposal. That seemed odd to me. But he promised he'd send me a quote, probably the following day.
That was 7 days ago, and still no quote from him, even though I left another voice mail and sent him an email. He hasn't even given me the common courtesy of telling me he's really not interested in doing the job. That would be the PROfessional thing to do at Pro Plumbing. Pro?? Yeah, right!
I wouldn't hire him now, even if he finally responded, because he's shown me he can't be trusted to do as he says. Lord knows if he'd ever show up to do the job! I'll never call Pro Plumbing again. read more