Like many in 2024 we experienced water in our crawl space basement for the first time; and when needing a sump pump installation like many we also experienced dozens of companies price gouging, long wait times, no call backs, too busy, and a variety of non-apologetic responses. So we pumped ourselves out hoping in late summer we can find a company to install a sump pump.
Enter Griswold Plumbing Services and Eli. 1. Phase One - Point of Contact: Cold called 4 companies, and no contest, Griswold's office was friendly, considerate, quick to schedule within in days of the call and I knew what to expect before they showed up. 2. Phase Two - First Visit, Inspection, Quote: no contest, Eli and his apprentice Brent showed on time, went right to work, took measurements and immediately provided a quote WITH a detailed and simple explanation of the entire process. Eli was professional, down-to-earth and made everything understandable - honestly it was if i knew Eli, and just a nice person. The Quote was not the highest, not the lowest but affolrdable, provided options (my request) and Eli made me feel comfortable the job would be done right. While I did not have to, nor was i pressured in any way, I accepted the quote and was quickly scheduled.
Phase Three, The Job: Eli and Brent arrived as promissed and both NEVER stopped working until the job was done - even when I offered lunch! Eli, who remained in the 4ft crawl space all day, would pop his head out to answer a question or when they were about to perform a "major" portion of the job. I have been in construction my entire life and Eli was one of the nicest young men i have meet. The job was completed in August, the new pump removed remaining water from under/around house and remains working perfectly. As a side Eli took time while on vacation to answer a question, even providing graphics overlaid on pictures we had taken. Thank you Griswold and Eli! read more