We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

I was a long-time Coogan and Gildersleeve customer and like to shop local but I would STAY AWAY…read morefrom this awful store. They do not stand behind products that break down in the first month after installation. They don't return phone calls. Good luck trying to get to talk to a manager. From now on the big box stores will be getting my business because they provide much better service.

I got my Mom a new washer and Keith's cam through clutch. The customer service was outstanding and…read moreI did everything over the phone. It was a surprise for my Mom and she was very pleased with the Grandfather/Grandson delivery duo. They also took the old one away no problem. I am definitely going to use them again without a doubt.

We've had good experiences at this place. We purchased a vacuum over 20 years ago, and it's still…read morerunning fine. We bought one which the owner suggested. It wasn't cheap, but it was market price at the time. We've had repairs done twice, once because we abused it vacuuming up a bunch of spilt flour, and another time a part wore out. Both repairs were done quickly, expertly, and reasonably. We've also purchased replacement accessories that have broken over the years, sometimes needing to special order them.

This is not an honest business. Left my $600 Dyson to be repaired. Promised within 30 days. When…read moreit wasn't ready as promised I called. I was told there was a part on order. Again I waited and called. Still not ready. When this happened a third time, I was told they got rid of the vac because I left it there over 30 days. No one ever bothered to reach out to me and say they couldn't fix it and I could pick it up or that they had fixed it. Consider why there are so few reviews of this business.

The first tech Choice Home Warranty assigned to me for a water heater that wasn't staying hot…read moreno-showed twice. Connor was assigned to me after that. He was very polite and called to confirm a few days before he was due to come out. I believe this was a Friday evening and he was due to come out the next Monday. After explaining the wait I'd already had due to the previous tech no-showing he asked if I could explain the issue and take some pictures of the unit so he could be sure to have parts ready and avoid further delays. I appreciated that as I'd been without hot water for a couple weeks already. My water heater is old and out of warranty and also didn't have an expansion tank which has recently become required for code. He asked if I'd like a new water heater as the parts and labor expense aren't worth it for a unit the age of mine. I said yes if that's what makes sense and Choice would approve. He submitted the claim to Choice and it was approved. I got the email from Choice explaining the amount covered and the amount due to Connor. I approved the amount through Choice. (This next part is where I messed up). Connor sent me a professional invoice for the amount and I paid it ($1,000). He was to order the replacement water heater and new expansion tank and set up a time to install. All the communication from Choice and the amounts they said I'd be responsible for and what I was billed Connor matched up. Connor was great with communication about what had come in and what he was waiting on. Toward the end of the week he calls and everything is in, BUT he no longer works with Choice. This is where I started to get suspicious. He said I could either pay the balance of what Choice would have been paying him or he can return the items and give me a refund. I called Choice to get their perspective and while they wouldn't tell me why they didn't work with him anymore, they were concerned he'd already been paid. That's when I did some googling and found this Yelp page. Seems like this is a common experience. I ended up telling Connor I wasn't comfortable going outside of the warranty agreement so would like the refund. He said he'd return it all that weekend and I'd get a refund. I kept in touch about a status of the return and refund (knowing I had been scammed, but giving the benefit of the doubt) and was told the unit had been returned to Lowe's, but the it has to be sent back to the warehouse for the return and refund to be processed so it could take a while. At this point I called several Lowe's locations and asked about their return policy for water heaters and explained the story I was given about it needing to go back to a where house. They all confirmed my suspicions that there is no such process and returns and refunds are issued immediately at the store though there may be a delay for money to hit an account. Again, he was very polite through all our communications, but I think that's just how he gets away with what he does. I've attached screen shots from our communication asking for proof he purchased/returned the items he didn't have/wouldn't provide. I did end up challenging the charge with my CC company and did get a refund in a few days.

Worst service provider that I have ever seen in my whole life. Not only Connor Hamilton is a greedy…read moreguy but also he is totally non-committal. He never keeps his promises and doesn't pick up phone after leaving the work that is done half way. He brings only frustration to you.

Bought a used fridge off of Facebook marketplace, via phone with a female, and paid $100 extra for…read moredelivery from Norwich to Westbrook. I was told delivery would be next day between 2-5 pm. Next day I called after 5 pm and asked where my delivery was, and was told that girl who took my order mistakenly did not include my fridge for delivery, Man promised that fridge would be delivered next day between 2-5 pm. When it did not arrive next day, I called again after 5 pm, and different man could find no record of my purchase, and kept trying to tell me that mine was a different customer's purchase for a different item with no delivery. None of these 3 people that I talked to spoke understandable English. This is an unfortunate scam.

stay far away from this store will not return calls…read morecurrently in small claims refused a summons had to hire a marshall

Never hesitate to call this company. a year ago our drier wasn't working; Trevor came to check it…read moreout . It wasn't the appliance; the juice wasn't coming through. Found out water got into the fuse box and the circuits were jammed up . Trevor not only saved us from buying a new drier but rebuilding our house as the electrician was surprised we never had a fire. Fast forward to now, the drier is squeaking Trevor replaces a few parts. Basically a new drier for less than half of the cost of a new one. Trevor, you are a gem and a gentleman!

I made an appointment. A $200 deposit was required. It was posted on my credit card immediately. I…read morecancelled the appointment the next day. the refund of the deposit took over a week. never again!

0 rating, Joseph is very nice but he removed a leaking refrigerant seal and had to replace it by…read more"mickey mousing" some copper to fit around the steel tubing. He had to replace the freezer drier and that also didn't fit properly and had to "Mickey mouse" that too. I think he did his best but now our refrigerator and freezer don't work at all and make constant noise. We had some ice in the freezer and it's water now. This is terrible service. Less than zero rating

he was very efficient. enjoyed having him here. although it was too expensive to replace the center…read moreelement . I appreciated the estimate