Bought a used fridge off of Facebook marketplace, via phone with a female, and paid $100 extra for delivery from Norwich to Westbrook. I was told delivery would be next day between 2-5 pm. Next day I called after 5 pm and asked where my delivery was, and was told that girl who took my order mistakenly did not include my fridge for delivery, Man promised that fridge would be delivered next day between 2-5 pm. When it did not arrive next day, I called again after 5 pm, and different man could find no record of my purchase, and kept trying to tell me that mine was a different customer's purchase for a different item with no delivery. None of these 3 people that I talked to spoke understandable English. This is an unfortunate scam. read more

a lot of 1 stars but they are about the previous owner. new owner is amazing. i got a washer/dryer about a year ago and the drain pump stopped working yesterday. i called up ramon and an hour later i was walking out with pump he had pulled from a donor machine. yea i had to pay for a used pump but my machine was a great deal that didnt come with any warranty and i was able to fix it that day without waiting for scamazon to ship me one that might be right. while i was there i got a great deal on the exact dishwasher i need right now. ill be going back for any appliance ill ever need. theres some heavy duty commercial stuff in back ill be building my new kitchen around. read more

stay far away from this store will not return calls currently in small claims refused a summons had to hire a marshall read more

Purchased a frig, got it home and it did not work. They refused to take it back and do refund. Loaded up the frig and brought it back for store credit. Pos used appliances. Absolute crooks. Keep driving do not stop here. read more

Lots of bad reviews for this company but I had no problems at all. One of the coolers at my store broke down and I needed a replacement right away. I saw an ad on Facebook Marketplace from this company that had what I was looking for. I drove to their location, saw the item, negotiated a price and the cooler was delivered the following day. Fast and simple. Just the way I like it. The cooler works as it should. The service was professional and friendly. I would purchase from them again. And I probably will! read more

I visited them a couple times, shopping around for a stackable washer and dryer. I got exactly what I needed at a very reasonable price. I also bought a used refrigerator here that works so much better than a brand new one I bought from Lowes. I would definitely recommend them. They were kind, helpful and very professional. They also have a great plan where you can pay as you go. Please don't listen to all the bad ratings. They store used to be owned by others and many of the ratings were for them, but they went out of business because they were not customer friendly and didn't stand behind their products. Please stop by and give them a chance and see for yourself. I am very happy with my purchases! read more

If I could do a zero I would! We spent 3600.00 on restaurant equipment and none of it works! Tried to work it out and they kept putting us off.. finally went down there and my husband went off....mind you he never hit him...but he was so upset....they are so deceiving in their words...I wanted to bring everything back and he said he was sueing me.... really... going to bring them to small claims and get the AG involved...they should not be in business...so deceitful! read more

Be careful everyone. Go buy your appliances somewhere else. They will sell you a lemon and then won't fix it. They moved to Hartford CT and are scamming people left to right. read more

3 Guys Appliances - Appliances & Repair Near Me - Norwich, Connecticut

We purchased 2 used freezers from them. One worked great, one did not. I reached out to them and explained what was going on. Within a day a service tech came out and diagnosed the issue and parts were ordered. They went with a part brand they trusted and not the first available so it took about 2 weeks for the part to come in. They called and scheduled an install date, but then called and said they had an opening 4 days earlier and came and replaced the part. Freezer has been great since. 10 out of 10 would do business with them again. read more

DO NOT BUY FROM HERE TOTAL SCAM ARTIST SELL SHITTY BROKEN APPLIANCES bought a fridge from them when I get it home has a moldy piece of cheese in the back fast forward 8 months the fridge stops working I pay them another 300 for the repair that lasted all of 10 days I don't even think they repaired anything the fridge just thawed out so then same problem they tell me the repair is past there 15 day policy so many others have been scammed the same way read more

Zero stars. Dishonest salesmen. Crappy broken appliances. Total waste of money. Avoid like the plague!!

They're nice until you buy their horrible products. Bad experience. I got a fridge that become moldy beyond beliefs. I wouldn't go there at all. The fridge looks nice but all garbage read more

If I could rate it anything I'd rate it nothing. My boyfriend bought a whole set from them. Refrigerator, washer, and dryer! Although the people seem friendly and genuine their service showed me otherwise. The lack of customer service was appalling. First set of appliances.. nothing Worked Ok let's call them and switch. Went from new appliances to older appliances. The "old" new refrigerator swapped worked. Ok I guess we'll just keep it. The washer and dryer swap however came back not a matching set to still not work. Called no answer no messages returned. Popped up at shop and was always met with the manager not being there or I don't knows and we will fix the problem and call you back. Nothing!!!! They did return however a week later to swap the washing machine. Came in the house scraped the floors dragging in the appliance. Now where is my dryer? They didn't know we needed that swapped also. They left and said they'll return with the matching dryer... well what do ya know... we ran a cycle o the machine. That shit the bed.. what a joke right??? Ok called again they did return to swap that washing machine and bring a dryer but again that wasn't matching either.. ok washing machine now works but the dryer had an issue. They took that back only to drop an old non matching dryer outside the residence when we weren't home!! Just outside. I went in and told them of the problem. Workers there was acting like they were surprised of the issues.. Said they'll get us a matching dryer and fix the problem.. 10 days later still nothing!!! They do not take responsibility and is very unprofessional when coming to dealing with customers, and being responsive. We will be taking them to court, we have all the receipts and messages and call logs of every event and conversation. Also reporting to the BBB if they don't correct this. We want to give them a chance but I don't think they want it. Watch them see this review and still not take accountability for anything. Again they seem nice the delivery guys but the service sucks! They robbed us of time and money Do not recommend at all I don't care how cheap they may be. Go spend your money elsewhere read more

They send junk. Under warranty. Replace with a better one 3 days ago. Turns out it doesn't work either. And the warranty for the 2nd refrigerator they say is up nothing they can do. It's been 3 days! Now after buying many appliances from them, I'm getting a no call back, zero response from them. And the tenant I've been replacing the refrigerator for has been loosing food left and right. I've checked the fuses and wiring in the apartment. I'm very dissatisfied with the way they are handling things. I only need 1 refrigerator that works for my tenant and then to do the job they warenteed. A working refrigerator. read more

BEWARE! do not even bother walking near this place! First we have all our messages and all encounters recorded for proof for legal action! secondly we have recorded that we were getting a working fridge, we did not adn to top it off they damaged my house when bringing it in (pics below) and again told me that wasn't their problem, we asked for a receipt and it wasn't until i reported them to the BBB that we received a receipt for the purchase , they were trying to decline that we paid what we paid, long story short after a week and a half and a late delivery and getting screamed at by Angel first, we get a replacement, then we try and tell their delivery guy who is also the fixer guy that it wasn't working he told me it was our problem not his. So we go to the store, and we have it recorded of their "manager" Ramone screaming at me, and then threatening me. Please report them to the dept of consumer protection and the IRS! It is very very easy. Read the reviews they have got to be stopped from doing this to people, they now have my address so we have to have our house watched but I am going to go as far as I need to to shut them down! read more

I purchased a washer, brought it home to find out it did not work. When I called I was told there was nothing he could do and he hung up on me. I recommend you stay away from here, it doesn't deserve the one star rating I gave!! read more

Never again, I bought a washer from here for 400$ was told it was new, after a short time it started having issues, called and someone said they would come out and fix it, guy gets there and looks at the washer for 2.3 seconds and says i need a new one, they offered no help getting the washer out saying i had to do it myself, meaning bring the washer down the stairs and up the stairs myself, I got another washer and it immediately had issues with parts coming off during usage, i called them about it and they said i need to bring the washer To Them Myself so they can fix it, after that my boiling point was reached, I went there and said you gave me another broken washer and are expecting me to bring it downstairs myself and load it in my truck and bring it to you for your convenience, I said where is my convenience? I spend 400$ for a broken washer, they even accused me of lying about the washer being broke but their mouths shut as I (Provided Video Proof) I was completely scammed just trying to have a washer for my family, on top of that after I showed up and showed video proof they said they'll have someone come out at 1 to fix it (They Never Showed Up) Do Yourself A Favor And Go Somewhere Else, read more

this place here is a disgrace all their appliances they can say they're good and they gray and it's a great deal and it's not everything is broken I call multiple time customer service really sucks the owner he's just a plain pervert I told him like six times that you know the stove in the fridge is not working and he'll say he sending somebody over to fix it and he'll set somebody over whenever you feels like it I have to be constantly calling the office and then he'll hives when I go personally so he doesn't have to talk to me I'm giving this review so people can know not to go here this is a disgrace don't even know how they're open is filthy around the building and everything this is some thing that Norwich should look at and send somebody to see the the area of the way it looks Desperation and even be open this place should be closed you're better off going to Aarons rent a center any stuff that you can rental on then going here I can promise you that read more