Igor responded and was at our house within one hour! While our dishwasher issue was super simple…read moreand quick to resolve, he took the time to explain and teach what to look out for in the future. Our toddler has no sense of boundaries and was trying to be very involved in the process, and Igor was incredibly kind with her. Well worth the money!

fast, knowledgeable. Igor came out the next day. Dryer repair was caused by a shorted wire, so he…read morefixed it in the same visit. Much better than buying a new dryer- glad I called. Am keeping his number for the future, and he will be my first call for the next thing that breaks

We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

So Eugene fixed my dryer with a used part. he was prompt and was able tot take care of the issue…read more... however since he was using a used part I asked him what is the guarantee that this would not stop working. He gave us a 30 day warranty and stated if this stopped working he would order a new part and fix it free of charge. The dryer worked for exactly a week and then stopped working. I reached out and he informed he will contact after ordering the part He did text that he has the part but has not answered any of my texts or given me a time. I hope he will respond soon ....... still waiting so far .. Update ... he was busy and just called . Will be back to repair my dryer

Our dryer was built in 1982, so when it stopped heating we thought it might be time to run out to…read morethe appliance store and buy a new one. Truth: they don't make 'em like they used to. We called Eugene and within 2 hours he showed up, replaced the fuse and confirmed that our reliable 1982 dryer is better than the new ones coming out of the big box stores. I'm glad that someone as knowledgeable as Eugene is in this business.

Eastern Appliance Repair deserves 5 stars! They installed my new dishwasher and fixed my dryer…read morequickly and efficiently. Professional, knowledgeable, and easy to work with. Highly recommend!

The customer service by Gary was fabulous (very professional and kind )! Our oven was broken and…read morewe needed it evaluated asap ! He came at the same day(1-2 hours ETA) Most of the our companies didn't even pick up the phone or said they are not available until 7/31 !! He was very honest and fair with his prices Gary was very knowledgeable and I'll definitely use his service again Highly recommend!

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

The service technician was very personable and proffessionable. I would highly recommend this…read morebusiness.

A & A Appliance Service provided top notch customer service! He patiently discussed the pros and…read morecons on replacing vs. repairing an old dishwasher that stopped draining after verifying that all "simple" fixes were eliminated as solutions. His guidance and advice were very helpful and so very appreciated!

After two months of dealing with a local large appliance store, with nothing but non-caring, rude…read morepeople. We called Jerry's. Professional all the way, After dealing with a business that does not care about the consumer, it was such a relief to deal with Lynn and Tim, absolutely the greatest ! They restored my faith in mankind Thank you, so much!

Buyer's beware... Read the review I bought all my…read moreappliances there. From the beginning Dishwasher leaked - he said it was my plumber Microwave- shorts out They told me it was defective on numerous occasions came to look at it three times and not once replaced it Now the refrigerator does not work the freezer does, but the refrigerator does not Stay away they are not worth keeping in business.

Fred is one of the best appliance repairman I have ever worked with. He is punctual, honest, hard…read moreworking, and gives his best assessment of a repair vs replace on every call. My parents have also highly recommend him and appreciate his over the phone diagnosis based on his extensive experience of appliances.

Fred exemplifies professional courtesy. My samsung refrigerator stopped working. He attempted…read moretrouble shooting over the phone to no avail. After a couple of trips out (had to order a part) problem fixed at a fair price. One draw back is the wait, but as he explained he's a one man operation. Well worth it. He will be my appliance repair go to in the future.

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

Beware! They do not service or repair your appliance. They have "NO" intention to fix. They are not…read morequalified to repair high end appliance. Call manufacturer for servicer recommendation.