Went in to have brakes repalced based upon report from another car service provider that could not do that work today because they were short staffed. The first shop told me that the brake pads were nearly gone. Went to this store, left the car, and within 25 minutes was called back, and told that they first did an inspection and found there was plenty of brake pad left, and no need for any service to the brake system at all. While the other store will be dealt with in a separate post, I want to thank the team at this store for their diligence, integrity, and professional manner. We will be back here for vehicle service in the future. read more

Paul was so amazing!! He helped me out with a quick replacement for my windshield wipers. He and Ronnie were super sweet and quick. Appreciate yall!! read more

This location was amazing! I took my car in for a routine oil change- the workers were friendly, inspected the cars and let me know about a few areas that might be a concern ( with no pressure from them). The price was fair- and they even helped me get a coupon for more savings. And they got it done in less than an hour. The workers know their stuff too- i asked for a quote for some work on my other car, and they gave me a price and walked me through what it was- and even mentioned a price special they had going on. Ill definitely be coming back to get more work done- thanks Pep Boys! read more

If you want an honest mechanic, come here. My daughter is starting college in about a month, and she is going to be using a car that I've had for a long time, and I wanted to make sure that the brakes were working properly. I was mainly just looking for peace of mind as a dad. So I took in my 2014 Dodge Challenger and asked them to replace my brake pads, front and back. Eugene helped me out as always (I've been coming to this Pep Boys for years). When I got the call later that day, he said my brake pads were fine. Imagine my surprise when he said they still had 9mm of pad in the front and 8mm in the back. Usually don't replace them until they get down to 3 or 4mm, so they still have plenty of life. The inspection didn't cost anything. All in all a great experience. read more

Really small parking ! Everyone is not nice like other store I would give 0 star!! Ewww never come back again!

I always take my cars to this Pep Boys. Professional and polite but mostly knowledgeable. They never tell me I need something I don't and if they see something coming up that may need service they let me know. All the guys are good, but Evan is my favorite. read more

Quick service with a very friendly repair tech. Helped me with my trailer tires. In and out super fast!

Yo, they got it goin' on, Ain't got nothin' wrong, Got my whip all straight, And then I wrote this song! read more

So issue was just a puncture to my tire. Came here to get price and wait time. There was one guy. Working on one car. I was told it's 22 dollars and that he would need my car for hours. For a tire change. They literally could have got me in and out in maybe 5 minutes. Instead they choose not to take care of little problems. Maybe it's due to one employee working. Maybe it's that he just didn't want to waste his time with a tire patch. Whatever the reason, I won't be doing any business here if I ever need anything. If you can't take my 20 bucks for five minutes. You won't be taking my 4-500 when it's time for a new set of shoes. Or for any reason. Try taking care of customers and maybe your parking lot won't be so empty read more

Pep Boys - The one car that was gonna cost me hours waiting for my tire to get patched up - Tires Near Me - Pomona, California

I had a very disappointing experience at this loca6. I arrived on time for my 8:30 appointment to get a battery check, but the manager Mike, didn't acknowledge me at all when I walked in. I was the only customer there, but he continued looking at his computer and eventually told me he had to take care of the other customers first--despite my appointment. His attitude was dismissive and made me feel very uncomfortable. Customer service like this is unacceptable. I also filled a formal complaint with corporate. read more

Couldn't give no star so I had to put one star. I took my car for an oil change. Once I drove away the AC didn't work anymore. It wouldn't blow cold air. They said the oil change had nothing to do with the AC. But, thats weird because I never had that problem before the oil change. I took it back to get the AC fixed. I was going to pay for it but he said my car broke his AC machine and that I cost him money to get the machine fixed. Pretty weird that he said my car broke his machine but there was no way that they messed up the AC in the first place. So he said we cost him money to o fix him machine. But, he cost us more money to get the AC fixed somewhere else. I will never go back or recommend this pep boys. read more

Bought a set of tires a few months ago. They only lasted 26k vs the prorrated warranty at 40k. Tried to have them honor my warranty. They dismissed me because of uneven wear caused by not doing an alignment. Told the tech that I did do the alignment and I could get the receipt for them to honor my warranty. They said, could not do anything about it. They dismissed me, I will have to take it up to the brand. Meanwhile I would not recommend these guys. read more

Zero stars really. Had an appointment at 11 for a simple tire rotation asked to come back at 2:30 which I did. It's now 3:32 and finally I see my car is being pulled into the shop for the work. I've been sitting in the lobby looking at my car parked in the same place and still not being worked on. I'm now standing outside to see if they are working on my car. They're not. It's now 3:38 and I see another car being pulled inside next to mine and techs are working on that car instead of mine! This place is a joke I'm never coming back here again. Now I'm being told they won't rotate my tires because of company policy because my front tires are more worn than the rear tires? Argh this place sucks You make an appointment to avoid waiting. Simple tire rotation should be in and out in 10 minutes. Wasted over a an hour of my time and now the work I've been waiting for isn't even being done. Never coming back here absolute joke of a business. And now "Derrick" the tech is yelling at me and telling me do I want to pull the car out myself?" Very aggressive and unprofessional as he pulled out looks at me again with a wry smile on his face and sarcastically said "ready to go". Never in my life have I ever been so disrespected in my life from a business. What happened to customer service? What a horrible place of business I wouldn't recommend this place to anyone. The owner and manager should be embarrassed. read more

Yep I'm provided with an email to message from the so cal business manager an yet no one has reached out to me at all Very disappointing read more

Pep Boys - Tires Near Me - Pomona, California

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I had them put on new tires and a wheel alignment. That said my car was done and when I wanted to put a spare tire in my trunk. The trunk would not open and I asked the mechanic what happened to my trunk? He shrugged his shoulders....It's going to run me $500 bucks to fix my trunk that somehow is not working since my visit to Pep Boys. The district manager was of no help and insulted me and his own wife about his thoughts on Hyundai vehicles. I will never give my business to any Pep Boys again. read more

Always a quality service, never rude, and great value pricing! The service requested was done without hassle in under an hour (car check & oil change) ! Very nice and clean place and staff read more

I took my car in to have an oil change, they were very well priced on everything they've done. I feel they treated my car with respect and needed and talked it to me with some intelligence. read more

Local Pep Boys has the items you need for spark plugs, oil changes, windshield wipers and basic car wash cleaning soaps. Thanks!

No high pressure sales tactics at the Pomona Pep Boys location. The mechanic checked my engine oil and was nice enough to replace my wiper fluid without charging extra. I was happy. Good customer service is rare to find these days. read more

Just walked in at 12:16 noon I asked if they did Uber inspections and he said he's all booked up today.. How is that possible ? Uber inspection doesn't take long at all. Seat belts lights blinker miles model & make, tires.. People are starting to get lazy because of covid19. read more

I always call in to see if they are not too busy. They said Come on in!. I love when I can just get my car fixed sooner than later. So they were able to fill up my transmission oil to the correct levelS and advices me to get the transmission checked out for any leek. They were also able to rotate the tires because they noticed the tires getting bold. So I'm thankful for their expertise. read more

Came in for a new battery for my BMW I ordered online. Price off the battery was so reasonable. Everything went well smoothly and fast. Eugenio was very friendly, knowledgeable and very helpful. Will definitely come back and will refer friends and family. read more

Pep Boys - No more set clock due to bad battery. - Tires Near Me - Pomona, California

Wowwwwwww.. I called them up to see about getting shocks installed on my truck and they said that labor alone would be $130 a shock. That's over $500 and that's with out tax. Then was told this is for the shocks and struts. Once again hmmm... don't think my truck has struts. I think something is wrong with this place. Haha. Also he asked me if my truck was rear wheel drive... unless I'm wrong I don't think I know of any trucks that are only front wheel drive. Update just called 4 wheel parts about installing shocks and they quoted me $37 a shock. Anddddd they are even offering half off the instal. read more

Came in for an oil change. And as usual they start to find other things wrong with the car. That's not the problem. The problem is that they said I needed a new axle on one of my wheels. And that the price would be $666. My cousin is a mechanic and he quoted me $295. That difference is just plain crooked. Not only that but I had taken another car here one week prior. They gave me a coupon for $10 off oil change and today they said there was no coupon After I denied the additional services. Found that was a little odd since I got the coupon every single time I came here. And i have come here alot for oil changes. If they were able to grant it then. There'd be no reason they can't grant it now. One axle for 666 ?? Hahaha that's comical. read more

Eugene checked me on on time for my 2 pm oil change appointment and the car was ready as promised. I have used this Pep Boys for years. Why? Because of the staff! Eugene was courteous, knowledgeable and fun to talk to. He exemplifies what quality customer service should be: making the customer feel great about the transaction. Kudos to whoever does the hiring and training.....Eugene is a gem! I would highly recommend this business. read more

Man behind the counter was rude. I guess because of the "big tire sale" and me not purchasing tires I was not the ideal customer at the moment. He said they were busy and to come back next week. Even though only 1 bay was being used. I'm sure this is not a core customer value of Manny Moe & Jack. read more

Walked in and made an appointment with the manager for the next day for an oil change and to check the tires. Dropped off my car the next day and it was done an hour after my appointment time. My technician Hirotsune was amazing and did a full vehicle inspection. They checked the fluids and for any engine codes. They also checked all the tire pressures and my TPMS meter! Hirotsune is a great technician! Thank you so much! The manager that also helped schedule my appointment and listened to what I wanted looked at was also very nice read more

Do not waste your time. I was able to get more answers off Google than the employee working. Do not waste time or money here. For parts O'reily down the street is 100% better!! read more

I came here in need for some serious alignment for my car...I mean, c'mon the roads in Pomona are pretty ridiculous--this review is not about the roads though, hehe. The service at this Pep Boys was great...It is a service only shop--just what I needed. All the workers were friendly, informative, and fast!! I was in and out of there within 45 mins...which is great considering I did not have an appointment, but also they weren't so busy. They did their free alignment check thingy, found my alignment was whacky, and then boom...they aligned them. I don't really know what else to say...my car is running great--I just wish I went in sooner before the tread on my tires wore out. The store is clean...I saw a total of 5-6 workers at the shop when I went in...Tuesday around 12pm. It was a slow day. I spoke to the girl at the desk and she said the shop has slow days and busy days...and I was lucky that I came at the time I did. So, I guess I can't speak for speedy service on a busy day. Oh, they also handed me the remote control for the TV so I wouldn't be bored. Watched some good ol' Belvedere...such a good show. read more

This place has ALWAYS treated me fair and never over sells me. The Assistant Manager Eugenio is always a pleasure to work with. He is very thorough and always takes time to greet everyone with respect. Been coming here for years and it's because of the service he provides, that I never received at the other places. Highly recommend this place! read more

They getting me to pay 960$ (the cost of rent) for brakes and rotor work, salesman told me i was getting "free labor" for my rotor work and cuz i paid labor on the brake pads,but the rotors would cost 250 for both axles, i went to autozone for the front and back axles, bought the whole brake pad and rotor set for only 167$, but the salesman thought i was too young n dumb to know any better, even offered me a "discount" of 80$ so id only be paying 880$, i dont mind paying somebody 100$ an hour for a trade skill they put tons of hours into learning, but when you try to scam me or use word play to trick me,you can eat a bag of dicks, bout all of the tools needed for only around, 260$, lesson of the day, just go on youtube n learn, i dont mind bashing a business who tries taking advantage of me based on how much i know ab a car read more

I have been going to Pep Boys for my automobile needs for years. I've never had a bad experience. I bring two cars (mine and my wife's) to this Pep Boys in Pomona because they will, without fail, provide me with excellent customer service, fair pricing, and excellent and timely repair on my cars. My most recent experience really tells the tale, though. My car had what I thought was a slow leak in one tire so I stopped in without appointment and spoke with Eugenio, the kind and knowledgeable front desk person. He suggested they take a look and it was much worse than I thought. The young man providing maintenance service (Gerardo) put my car on the lift and it revealed that all 4 of my tires were splitting apart at the seams! Gerardo informed Eugenio and I was off to the garage to survey the damage. Gerardo showed me what he found and suggested that these tires were not going to survive the month. He took special tire to point out the amount of damage to each tire and I knew it was time to purchase some tires. Eugenio and I went to the lobby to discuss my options. As you know, tires and installation aren't cheap but Eugenio worked with me and my limited budget and he found a way to offer me 4 tires along with an alignment, balance, installation, and a 50,000 mile warranty! It was a deal that I couldn't pass up. Additionally, I got a Pep Boys credit card and I have 6 months to pay this off without interest (which will be no problem). Well, my car drives perfectly now and I am so grateful to Eugenio and Gerardo for their knowledge and superior customer service. If any of you are looking for tires or other car service, do yourself a favor and pop into Pep Boys on Foothill Blvd. in Pomona. This place is top-notch and you deserve this kind of terrific service. Well done Pep Boys. Well done. read more

First time at this location. Great service was provided by Charles and the assigned tech. Got a $20 discount for a high mileage synthetic oil change during Black Friday. Car feels great! Thanks guys. read more

Came here to do a brake fluid change and a fuel injector cleaning. Eugenio was great at explaining what each one meant, how much the services will cost, and if I had to schedule a appointment in advance. He even sent me an email explaining the break down of costs. I enjoyed his detailed explanation and his patience with me! Couldn't ask for a better service! Thanks Eugenio and Pepboys Fam! read more

Great group of guys at this location! They helped me out quickly and gave me some great advice as I was considering signing up with Uber. I will definitely return. read more

I got a nail stuck in my tire. Called them this morning at 9am and they said they couldn't take my car in until 2pm earliest. I asked for a plug, they wouldn't do it and said they could do a patch. I got my car there and they thought I looked like someone they could take advantage of and said the tread was bad and legally couldn't patch my tire. But they were happy to try to upcharge me and offer me a 100 something dollar tire instead of just helping me. Good thing there is another tire place feet away that were super friendly and happy to patch my tire. Pep boys is a rip off and if you're a young female DO NOT GO TO THIS LOCATION UNLESS YOU CAN STAND UP FOR YOURSELF AND YOU UNDERSTAND WHAT YOURE TALKING ABOUT. Assholes here read more

Awesome service, quick smog check and for only 49,99 dollars !!!! Really guys this is the cheapest smog check I had ever ... Friendly guys, well job and fast!! read more

Pep Boys - Tires Near Me - Pomona, California

This all started a simple tire install from a Tire Rack purchase I made I chose to use this installer who was close to work...my choice Tire install was good...timely but a little bit high than expected Was told inner/outer tie rod ends bad Quoted $395 parts/labor for all 4... Then the fun starts...call me back and now the inner tie rods are good Mind you this is after their inspection said bad....but now my wheel bearing is bad Apparently not diagnosed before so bill would be $950 So I passed....just do the 2 tie rods I get there the bill is still $400... I was born at night...but not LAST NIGHT I'm 57 Tried to throw a little business to my local chain.....my bad read more

First visit I ordered 4 tires, everything went smooth. I called same day and forgot a tire...went back for it two days later as I spoke with someone and they said they would hold it. When I went back the guy didn't mention it to his co workers and my semi new tire got thrown away. Second visit, I came for an oil change. After my oil change as I was heading home I heard a rattling sound that I have NEVER heard of before..I went back the same day and they seem to really not care so much of fixing the issue as they said there was none. I made another appointment for the following day so they can look under and still...NOTHING. Now my car sounds like an Oldsmobile and they said there seems to be no issue. The mechanic stated maybe he can't hear because of his age....they never followed up with me and now I'm left with a 2012 Jeep that sounds like it's 80! Thanks read more

This is the only pep boys location I go to. Davaughn and the assistant manager( I forgot his name) were very polite and helpful. I trust no one else with my car they are reasonably priced and are very fast and efficient. I recommend them to everyone! read more