I won't even give them a 1. You requested that I give Pep Boys another opportunity to correct the situation. I decided to give your Bayshore location a try: I went there in June requesting my brakes to be checked and the bald tire to be replaced. The next day my brakes were screeching. My husband brought it back. They supposedly fixed the problem and it seemed as if they had, the noise was gone. I am slightly deaf and can't hear certain noises. This weekend when my husband was in the car he said there was a noise coming from the back that sounded like a baseball card in bicycle spokes. The same day I also tried use my emergency brake for parking, however there was no emergency brake. I had to park elsewhere. I made an appointment and brought it back. I waited 3 hours. At 9:05 PM I was told the car was finished. I was sitting there; the car wasn't brought into the shop until 8:45. The mechanic spent maybe 10 minutes on the car. I asked the counter clerk what was wrong and how it got fixed in ten minutes. The mechanic had left without talking to either myself or the counter clerk. The counter clerk called the mechanic. Supposedly, the emergency brake is corroded. Did he inform me, no. Did he inform the counter clerk, no. Now I was advised that I would have to come back because the parts aren't in stock. The mechanic just left with the car being worse than it was when I brought it in. The counter clerk couldn't believe how it sounded when he test drove it two feet at maybe 3 miles per hour. Now I'm stuck with a car that I can't drive at 9:15 PM. The counter clerk was incredibly nice and offered me a ride home. (I called my son to pick me up.) The counter clerk put the car in the bay overnight. I called this morning at 8:30. It didn't seem like anyone in the shop was aware of the issue. The only positive comments I could make would be the counter clerk calling right the person who was scheduled for today about what needed to be done the first thing today. Yet when I called the manager was or seemed to be unaware. He told me he would have a mechanic look at it immediately. It's a half hour later and no call. I just received a call at 9:35 and the manager told me a zip tie was used to hold the corroded emergency brake in place. He is trying to blame someone else. Actually, I liked Pep Boys and have been servicing my car there for the last 37,000 miles. I would have to say this issue was cause by a Pep Boys mechanic. Let me ask you this: Is this how you treat all of your customers? If you were me would you give Pep Boys another opportunity to make things right? read more

the mechanics do not complete jobs.. both my wife and i on separate occasions had an oil change and they never put oil back in the car.... my dad had a trailer hitch installed and they ruined his bumper and then said they cant do anything about it..according to my mechanic, due to the lack of professional at pep boys my engine was miles away from seizing up!! do not go there for any car problems.. read more

Was told 1.5 hour wait, still here 2.5 hrs later. Leave vehicle there if possible, if not, take what is told for timeframe and times it x2 at least. Staff pleasant read more

The worst customer service both in-store and online. Been in this town for 10+ years and haven't had a pleasant or even 1 decent visit. What a shame, never going again. Update: I emailed on the 3rd of August about this and no one reached out until I made this review. read more

HORRIBLE !!! DONT GO HERE !!! Went there to get an oil change and have them change my turn signal bulb, manager came to me and said in order to change bulb they have to take off my bumper, WHATTT ??? As u can assume NO WAY. Obviously went elsewhere for oil change. Went home and changed bulb myself in 5 minutes. These people should NOT be working on cars. ZERO STARS SHOULD BE AN OPTION !!! read more

I really think in 2020, one of the most important things you can do is to show your customers real gratitude for doing business with them. Dave you absolutely have to do that. Thanks for exceeding my expectations! read more

My battery was dead. AAA didn't have the kind of battery I needed. Only Pep Boys had it. I had a most pleasant experience. After calling around all over town, I finally decided to go to Pep Boys. Matt was most professional, caring and knowledgeable. They took me in right away with no appointment. My car had a new battery installed (installation is free!) in no time. Thank you, Matt, and Pep Boys! read more

I only trust pep boys to fix my car. I get great service and my car is usually done in about an hour depending on what I need. Michael C always works on my car and David R always takes care of me and does the right thing. I wouldn't take my car anywhere else!!! read more

I took my car here once, and told them change the brake pads while it was there, and then do a state inspection. They got it backwards, they did the inspection, failed it claiming the brakes were bad (when we all know it's almost impossible to fail for brakes) then wanted to do the brakes. So I left without having the brakes or new inspection done to never return again. I wouldn't buy a lightbulb from that dump. **in response to the follow up** This was years ago, I just decided to tell the story. That was 2006 or 2007, sold the car shortly after that... but I'll just assume business is still conducted in the manner. I was also "out" $37.50 which I had to pay again. Now that I'm more savvy to life, I now realize the scam they pulled. Good job, lost a customer though. read more

I have been here MANY times because it close to where I live but I won't be coming back here anymore! Every time I drop my car off I have to come back because something else is broken after dropping my car. The wait here is extremely long. They charge A LOT of money for a very poor quality service. read more

My car needed extensive back brakes & a tire. Ty & Qader worked their magic to do an exceptional job at a fair price. Ty & Qader went beyond their job duties to make sure I was another satisfied customer. Ty went from customer service to actually working on my car to make sure the service was speedy. Wafer worked magic with affordable pricing. Great job guys & thanks for giving me back my Silver Bullet. Take care until my next visit. read more

2.5 hours in the shop to put in a battery is just not right. A couple ours to wait for it to go into the shop. Then 2.5 hours to change a battery. I just don't understand. Not Satisfied read more

I made an appointment for an oil change and New York State Inspection on August 19 2019 online at 2pm. I arrived at 1:40 and signed in and gave my keys At 3:50 I received a call from the office asking where my wheel lock key for my car was, I gave him the location of it, in the back in a yellow envelop. He then said that my car failed inspection because my brake caliper was leaking and due to that he could not pass my car. The inspectors name was Anthony The inspector said if you want to see where its leaking from I'll show you. I asked him how could that be, the brakes were performing normally and there is no fluid on my driveway surface. He then said he would show me. My car only as 23000 miles He also said he could not get the wheel off the car with out the wheel lock. I asked him if that's the case how much would it be to fix the caliper. He said it was not just the caliper and that I would need new rotors and pads for both front wheels because of the uneven wear from the caliper leak. And that there was warping and scorching. When he calculated it all out, the bill would've been $1067 for parts and labor. I said I don't understand, there was no indication of this from driving that the brakes were fine. He said well it has failed and that my sticker would be removed. I said I will call him back. I walked into Pep Boys and said I want the car back, I paid for the oil change and inspection and drove home. I had until the end of the month on the inspection sticker so they did not remove it. I called another mechanic the next day and he said to bring it in and don't forget the wheel lock. I went to the car to get the wheel lock key only to find that it was missing from the envelope in the back and no where to be found in the car. I called Pep Boys and I was told that the inspector was not in today but he would follow up with a phone call the next day. I then had to take the car to a tire shop and pay $25 for them to remove the lug nut key so I can have the car looked at by another mechanic. I then went then to another mechanic who examined my car and stated unequivocally there was nothing wrong with my brakes! He did say there was a smudge of grease on the wheel in question he guessed it was put there to show "the leak". Of course I then had to pay for another inspection. I still have not received a call from the Patchogue Pep Boys about the wheel lock key. This was shameful on Pep Boys and for the inspector/mechanic. I've been going there for many years and this has left me angry and disappointed. I would strongly suggest anyone considering to use this facility to think twice and if you do question everything they say especially if you are hit with an unexpected and expensive repair. If I could rate this place and mechanic a zero I would. read more

Ooooff. Steer clear of this place. Service center: I tried out twice in the past. Once my own vehicle, another with my fathers. Both times I've wasted hours of my life sitting in that place. Parts department: Complete joke. Nobody has any clue as to what you're looking for even when you're basically sitting there with an Owners Repair Manual open, pointing at the part you need with a laser pointer.. And when you do finally get the "correct part".. you actually have to make sure its the correct part.. Yeah,, the box/part number may be right.. but inside could be the completely wrong part!!!! Retail: there is never any help... when there is, they too are uneducated when asking where things are. You could ask for Blinker fluid and they will direct you in a random isle where they think it may be. read more

Patchogue store never disappoints me. Great staff, great service, great selection of products - these folks have their sh!t together. Pretty young lady helped me pick out windshield wipers and then (even on a Sunday) had a very competant mechanic install them for me in less than 5 minutes. It's all about Customer Service. Wish other businesses figured this out but I won't go anywhere else. Thank you. read more

Saw their advertisement for "buy 3, get 1 free" and decided to give them a try. Walked up to the service counter and was completely ignored by two employees (male) talking to each other. I waited 5 minutes then walked out. I will not be returning. read more

Absolute worst service I've ever experienced in my life. Dropped my car off in the morning 5 hours later I call because I've heard nothing. After getting hung up on twice by these incompetent fools who apparently aren't even able to properly answer a phone I am told my car will be going into the shop in an hour and will be ready in 2 hours. Three hours later I call back and get fed some nonsense about someone "calling out sick." I've given this location basically all my business with two vehicles over the last 2 years and will Never be going back. Congrats. read more

By far the best service I've received. Genuine care and honest professionals! They saved the day as I came in with split tire & my replacement. Stayed past their hours of operations to fix my mess with such positive energetic efforts. This is the kind of service you train for, thank you so much pep boys for your diligent work and most importantly your honest positive attitudes. I recommend to all !!!! read more

Had a scheuled oil change today at Pep Boys. First had to wait almost 10 min in line while the single person at the service desk took care of one single couple ahead of me in line. Then the appointment I had booked online didnt show the special I signed up for, and the guy behind the counter argued with me over the price, and even pulled out his phone and told me to show him where on their website I saw the price (BTW, mobile version of the website doesn't work the same or have the same options as the desktop version). I tell him multiple times it was $19.99 and finally that I had the paperwork printed up and couple bring it back into him. He finally said he would let it slide this time, but next time bring in the paperwork - because apparently his system doesnt' track specials that are stated as part of the appointment booking process. Then I go and wait. After waiting for over and hour and twenty minutes, I looked out back, and my van still hadn't been moved. I asked for my keys back and left. Absolutely abyssmal customer service, lack of staff, lack of concern for customer, lack of communication between appointment and service appointment. Never once did the guy say things were running behind, or that there might be a delay, or that he could try to reschedule me when I asked for the keys back. read more

Scam artists in the service department. You'll take your car in for an inspection and they will tell you there's problems with your car that dont exist. Too bad I'm too smart for them. read more

I waited a whole month to post this in hopes pep boys would rectify this problem. I went in for a dead battery. I picked up my 2018 Jeep on Sunday 10/17/2021. I paid a total of $193.32 for labor and installment for a new battery. Once my vehicle was ready, I received a call from someone stating my truck was ready however my check engine will be on for a couple of days, he assured me I could come back if it wasn't resolved. He also advised that my "alternator was low" that the front desk would provide an estimate $1,152.36 to "remove and replace alternator". Before I even left the parking lot, my dashboard had a message stating " Vehicle will turn off" with my battery light and check engine light on. I questioned why these service lights would be on if these lights were not on prior. They also stated they needed to run a diagnostic report which would cost $80. I was also provided a series of numbers from a diagnostic run P0631, P2AF5, P2504, P00FD which are all related to battery and alternator. To sum up the story, my truck died again. I brought it to JEEP BROWNS of 112 who provided legitimate paper work stating "checked, found outside shop installed new battery found battery cable for alt disconnected from main battery..". VERBATIM. I went to pep boys and was completely mistreated. The manager Qader who goes by Dave is condescending and needs communication and sensitivity training, did not introduce himself after he was hiding in the back letting the front desk girls solve his problems. I asked for a refund of labor or accommodations, instead no one took responsibility. I called and email corp with no resolution but a 10% coupon. These kids don't know what they are doing and by the looks of the review below, this is a common theme. TERRIBLE. -0 stars. Please beware and don't come here. I was recommended this location by a friend, who will no longer be bringing her vehicles and families vehicles here after this incident....ps nothing was wrong with my alternator. read more

This store and its employees stink. What a disappointment. Called Saturday to try and buy ans have installed 4 tires. Was told that I would have to make an appointment and that the earliest one would be Monday. I scheduled for 6. I has my son the car there a little early somewhere around 5. He was told that the appointment had been cancelled and unless he was willing to leave the car it still would not be done til the next day. When he returned home I called the store and spoke with Rashid who told to GOOGLE IT when I finally asked for a corporate number. I had neither used profanity or yelled, although my voice did get raised when I questioned why he would give a customer a call less than 2 hours before a scheduled appointment. I called at another pep boy store and whomever answered there readily gave me the corporate number 1 800 PEP BOYS. I have a coupon for $100 off because of a prior purchase. Calling their 800 number the customer service option is busy. WHAT A SURPRISE. The very last time I will deal with them. I only gave one star because I couldn't give anything lower. read more

Pep Boys gets 4 stars as an auto store with a good stock and selection, but the 1 star is for the auto shop. I am writing this review after the 3rd time they tried to rip me off. I went in for tires, an adjustment, and an oil change, with an appointment. They told me it should take around 1.5 hours. I waited with my children for 3 hours and when they were done I was told they couldn't do the oil change because I had a hole in my oil pan, which they said would cost $1243 to repair/replace. The guy said 12,43, so I said $12.43, then he laughed and corrected me. I took my car without the oil change. I then watched an 8 minute YouTube video showing me how to replace the pan and gasket myself. The pan, gasket, and oil was $80 at Advance Auto. I am a 34 year old woman with no auto mechanic experience. I replaced the gasket and pan myself in 45 minutes, without a lift and basic hand tools. Mind you, there was no hole in the pan, it was just the gasket leaking, but I already had the part and it was cheap, so whatever. As far as I know, mechanics charge for the parts and their time, so I cannot for the life of me understand where they pulled that $1243 from. A few month ago I went in for struts and was quoted $1600. I went to a local mechanic and had it done for under $500. I had stopped going there for years after they overcharged me and crashed my car during a test drive. I will back them up by pointing out that the company took responsibility for the accident and working through the insurance went well, plus they gave me 30% off a bunch of stuff, so they aren't the shadiest company in the world, but if you have no idea how much auto repairs costs, do not ever go to Pep Boys for anything beyond the basics, like tires and oil changes. read more

Had significant tire leak. Brought in to get plugged. After examining car, assured me there was nothing wrong and then proceeded to sell me new tires. Woke up this morning tire was half flat. Took to reputable garage a d pulled out a piece of metal clearly leaking. Incompetent read more

To call their mechanics/management incompetent would be an insult to incompetent people. I took my all wheel drive SUV to them to have my two front tires replaced because I had a slow leak in one of the tires. I didn't buy the tires from them because they wanted $80 more than I found the tires for on line, with free delivery. Well they put the new tires on the rear of the car, after I told them several times I wanted the tires on the front of my car, They called the incompetent, infected mechanic to the front to explain to me some BS about they have to mount on the rear because its a rear wheel drive car, but my car is all wheel drive and I NEED them on the front. They had to pull my SUV again and switch it, but they put the bad tire on the rear. I was there for 4 hours and they still got it wrong. When I called the next day to complain and get another appointment, I discovered the mechanic who worked on my car had Covid and was out. The same mechanic I spoke to, who drove my car and handed me my keys. I decided not to return to that virus incubation den and go some place else to get it all sorted, after I got a Covid test. Do not go there to get ANY work done! read more

Can I give zero stars? Simple request, put my 2020 registration sticker on after they put on my inspection sticker. Picked up car and had to return because they did not put my registration sticker on. After complaining, sticker was found in the garbage. Sami with the white shirt blames his tech. Never even offered an apology. They suck suck suck. read more

at pepboys in patchogue sunrise highways.. 820 am 10 people deep no service writer no manager! thank you carl icon! read more

Pep Boys - At pepboys patchogue at 815 am. 10 people waiting NO service writer!! No one trained to check people in!!!! - Auto Repair Near Me - Patchogue, New York

I understand that things happen that are unforseen. However when a customer books and appointment for 6 pm and the store realizes that they can not hold your appointment they should call you. This store did not do that. So I arrive to get my car worked on and the associate Jackie tells me that they are no longer taking cars. I tell her I have an appointment and she says sorry the online booking stinks and that I should have called the store and proceeds to chuckle. I asknow for the manager and she says that Rich is the manager and that he is not there. The front of theveryone house manager basically said that they areally short staffed, but couldn't answer why I was not notified why my appointment couldn't be held. I honestly felt like I was on an episode of Seinfeld. Any well run business would give you a call. I guess Pepper Boys is not a good business. read more

Came here for inspection & oil change. They were very upfront with me that they were short staffed & my car would not be ready for 2 hours. I anticipated waiting awhile anyway since it was a Sunday and there's other places to go in the shopping center so I didn't mind waiting. When my car was taking longer than expected the man who helped me told me it would be no charge. I appreciated they're transparency and the customer service. Well done! read more

I lost my front passenger tire on Sunrise hwy. and Waverly Ave. a week ago. I really didn't have any options on where to have my car towed. I didn't want to take the car there after having a bad experience in the past. I thought maybe this time might be different. I was informed today that they had to order parts and they just got a chance to look at it. I don't know any other information, just getting the run around yet again. I have to miss work and various appts. had to be cancelled. This is just unbelievable that a week has gone by and nothing has been done and I am at there mercy. I know i vowed not to bring my vehicle to them ever again the last time. I really thought maybe they changed. They haven't. read more

I had a 1pm appointment that I made online. I arrived at 1:12pm due to an accident with an overturned car. I was told about 30 minutes till it was taken in and than about 30 minutes for the oil change. At 2:27pm I went up to the desk to inquiry about the status of my 1pm oil change- the girl at the desk Jackie looked passed me as if I wasn't standing there; I looked in the same direction and than looked back she than acknowledged me with a chuckle that it wasn't ready. At 2:40pm it was finally brought up on the lift for me to be told the drain plug was too stiff. Naved told me either a drain plug or an oil plan needs replacement which is aluminum and expensive. Left at 2:46pm no service completed read more

Plain and simple This car repair shop should do the repair business and the public a favor and go out of business .from a former repair shop owner of 30 yrs.please stay away for your own good read more

I tried to return a 10.99 chrome pipe that didn't fit my truck. I wasn't asking for money back as I shop there often I was asking for a store credit. I had a receipt and was refused return when I just recently spent $200 plus on accessories and what not the day before. I know retail and this courtesy could've been extended to a good customer but the supervisor chose to deny me a return for $10.99. I wasn't one of those people who scream and yell I was calm and just asked nicely. I would say customer service is not at the forefront of their business and they definitely don't value in keeping their customers. read more

Writing from the parking lot. Dropped my car off for an inspection at 10am this morning. It is currently 1pm. I just got a call that they broke two of my lug nuts taking off a tire. They want to charge me $70. I have been waiting 3 hours for an inspection. This is absolutely ridiculous. These mechanics suck. Never ever ever go here. I have wasted my entire day. read more

to continue my story.....all the work and the lies could have been avoided..... here's the point....these idiots never put the bolts back on the right front caliper. rent a bike documentation for all there errors read more

Literally the worst pep boys you can go too, ive never been there and someone wasn't rude to me, do yourself a favor and go to any other place and don't waste your time here read more

This place is understaffed but I still get great Service. They try really hard to accommodate everyone. I will continue to use them its only going to get better when they are staffed. New service manager has a lot of patience and has a lot of knowledge in the car business. Customer satisfaction is very good as well. They aim to please read more

A faulty oil change caused great danger and damage to my car. Oil leaked, causing the alternator belt to slip off and the car to stop moving. If I had been on a highway there would have been fatalities. If you can't trust PepBoys to do a routine oil change, why trust them with your car at all. read more

I went in to pep boys with a flat tire. I had stopped after getting a flat tire and had gotten AAA to replace it with the spare. Pep boys told me that it was in the wall , where the flat could not be fixed and I must buy a new tire. Now the curious thing was, I had this happen to me once before and Pep boys had told me the same thing, and the same thing had happened to my dad too. There was another person with a flat tire and she was being told that it was not possible to fix the tire and she had to buy a new one. I thought it was really unlikely that every flat tire had a hole in the wall, so I asked them to put the spare back on and went to another shop. The second shop fixed the tire without any questions or comments and I drove over 10k miles on it without any issues. So in my opinion they are liars or really incompetent. I suggest finding someone else. read more

My email to Pep Boys Corporate: I am once again extremely disgusted with your lack of customer service. You have a petty child in charge of your service department by the name of Katelyn Lacara. I had issues with her when she was a rebellious angry young adult and she still seems to be one. I brought my tire in for a repair at 9am and explained the urgency in getting it repaired as soon as possible. I was assured it would be taken care of before I got off of work so I could head straight to school, well when I got there 6 hours later, the car was still in the same spot with the same flat. I had the spare ready to go in the back seat, I just needed someone to change it and was willing to pay for this. Your employee Katie proceeded to hide my paperwork and never bothered to enter my info into the computer so when I got there 6 hours later, no one knew what I was talking about and she ran out the door into the garage when she saw me coming. This is the 3rd, (THIRD) time I've had issues like this with her. I don't know why you insist on having this unprofessional person who knows nothing about cars working the service desk. There are plenty of people who would be much more professional, knowledgeable, and grateful for a job. I will say your employee Chris was very helpful, patient and kind. He is someone who knows customer service and cars. Perhaps HE should be the manager? read more