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Pep Boys

3.5 (104 reviews)
Closed 7:00 am - 7:00 pm
Updated 3 weeks ago

Services - Pep Boys

Tire balancing

Tire installation

Tire Pressure Monitoring System repair

Tire repair

Tire rotation

Pep Boys Photos

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Recommended Reviews - Pep Boys

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5 years ago

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Pep B.

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10 months ago

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2 years ago

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Pep Boys S.

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11 months ago

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Pep Boys S.

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1 year ago

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Pep Boys S.

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2 years ago

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Pep Boys S.

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1 year ago

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Pep Boys S.

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3 years ago

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1 year ago

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1 year ago

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Pep Boys S.

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Photo of Don M.
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4 years ago

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2 years ago

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Pep Boys S.

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4 years ago

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Pep B.

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3 years ago

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Pep Boys S.

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2 years ago

Business owner information

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Pep Boys S.

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2 years ago

Overall disappointing with this location management . Staff is not treated fair and most of the time cheated on there work.

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2 years ago

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Pep Boys S.

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2 years ago

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4 years ago

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Pep Boys S.

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3 years ago

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Pep Boys S.

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4 years ago

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5 years ago

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Pep B.

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7 years ago

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Photo of Marc B.
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5 years ago

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Pep B.

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4 years ago

Solid, trustworthy people and kind service! Really helped me out of a jam!

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Pep B.

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Photo of Sean P.
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5 years ago

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9 years ago

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7 years ago

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Pep B.

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6 years ago

Helpful 7
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Photo of Lou D.
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5 years ago

Bright wife's car in for check engine light and AC issue. Was given quote of $1800. Took to another mechanic and total was $245.

Business owner information

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Pep B.

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7 years ago

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Pep B.

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7 years ago

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Pep B.

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3 years ago

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8 years ago

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Pep B.

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12 years ago

Helpful 2
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4 years ago

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5 years ago

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Pep B.

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5 years ago

Business owner information

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Pep B.

Thanks for the feedback Diane!

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10 years ago

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Photo of Rhea P.
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11 years ago

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Page 1 of 3

Ask the Community - Pep Boys

Review Highlights - Pep Boys

The staff, especially John, are so helpful, honest, knowledgeable, kind, and just all around amazing!

Mentioned in 18 reviews

Read more highlights

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Discount Tire

Discount Tire

(142 reviews)

I'm absolutely LIVID. I needed a patch on my tire, the front desk couldn't confirm if it could be…read moredone. He told me because of the age of my spare, if something went wrong with the patch, I had to agree to buying a replacement. I was disappointed but I agreed because I understand the risk. The gentleman at the desk told me it would be ready around 5:30. HE FAILED TO TELL ME THEY WOULDN'T CALL ME WHEN IT WAS READY AND THEY CLOSE AT 6PM! I have to spend the night locked out of my home because they have my car AND my keys. Not only do I not have my car for the night, I have no idea if the work was done. I am in awe the insanity of this situation.

I made an appointment for a tire rotation. I was told multiple times it would definitely be done…read morewithin an hour of my arrival time. My wife and I dropped off the car and went for a walk. We came back after exactly an hour and the car still hadn't been moved. We ended up having to wait another 35 minutes before we got the car back. They told me they would do an alignment check as well which was never done. I had a similar experience with this shop when I purchased the tires 6 months ago. I was happy with the price I got the tires for, but the service was slow. Last time, they took over 90 minutes longer than the promised time. I get it. Sometimes things get busy...but I have given them two chances now and both times I was disappointed. Don't plan on getting anything done quick here. If you are dropping off, then it may be fine. But if you are needing something done and don't have the ability to drop-off, plan for a good chunk of your day to be consumed and don't trust the given timelines. Hopefully they can improve the accuracy of their time estimates or better prioritize their customers to ensure better customer service.

MrGoma Tires - Orlando

MrGoma Tires - Orlando

(6 reviews)

Horizons West / West Orlando

Very reasonable prices and I didn't feel pressured into doing unnecessary thing like in alot of…read moreother shops. Service was promp and they were very courteous

If you value your vehicle, do not take it to this business…read more I bought a deal they had on Groupon for an oil change. I had to call four separate times just to schedule a basic oil change. Each time, I was given a different excuse as to why they could not perform the service. Eventually, I was told to call back on Thursday to schedule for Friday -- which I did exactly as instructed. When I called back, they again asked for my vehicle's make and year. At that point, I was told the promotional deal only applied to vehicles 2015 and newer. This restriction was never mentioned during any of my previous calls, nor is it stated anywhere in the advertised description. To introduce new conditions at the last minute is dishonest and completely unacceptable -- especially for something as routine as an oil change. Despite the red flags, I proceeded with the service. When I returned home, I checked the oil level because by that point I had zero confidence in the quality of their work. The oil level was nearly a full inch above the maximum fill line. Overfilling engine oil is not a minor mistake -- it can cause serious damage to an engine. This level of negligence is alarming. The owner was busy talking on his phone throughout the service, and it is clear he either failed to properly check the oil level afterward or could not be bothered to correct it. Either explanation is unacceptable. Had I not double-checked their work, my engine could have suffered significant damage. That is not just poor service -- it is reckless. I strongly urge others to think carefully before trusting this business with their vehicle.

Firestone Complete Auto Care

Firestone Complete Auto Care

(75 reviews)

Colonialtown Center

I am extremely grateful for the excellent service that I received this evening at The Firestone…read morelocated 7727 University Blvd, Orlando, FL. I had a nail in my tire and I arrived at 5:45 pm and by 6:00 pm I was able to drive safe to my house. I had stopped during my lunch hour and asked DJ the manager, if I could come back after work. They close at 6:00 pm, but he said that they would wait for me. I had called other places, but they refused to help me because of the time. Not DJ, he even called me and let me know that he had reserved the tire for me and that Abdul would wait for me to install the tire. If I had gone home with that tire, I would have had a flat in the morning and it would have been hard to get it fix and be at work at 7:30am. They were my angels. Thank you DJ and Abdul, I will never forget what you did for me. God Bless you, Gladys Garcia

I called this Firestone to make an appointment to have my tires aligned, and I spoke with someone…read morewho was super helpful and efficient in helping me make the appointment. I came in the next morning for the appointment where I was greeted by Trevor. He informed me that I did not have an appointment. I showed him my call history and told him that I called the day before and made an appointment. He said that it wasn't their phone number, so I showed him on google where it is the phone number connected to his location. He seemed inconvenienced to accommodate me, but agreed to fit me in. About an hour later, I received a phone call where Trevor told me that I needed a brake fluid flush, a coolant flush, and a spark plug tuneup. I told him that I just had my brakes replaced and just got a new engine with new spark plugs. He continued to advise me that I needed these services and specifically told me that my brake fluid failed a test of some kind. I called the people who replaced my brakes, and they assured me that I did not need a brake fluid flush. I confirmed that my dealership did a coolant flush and replaced the spark plugs. I tried to call back but was left on hold, so I hung up and returned to the dealership. I told Trevor that I had confirmed that my car doesn't actually need any of the services he said I needed, and he rather snarkily responded "it was a simple recommendation based on the mileage." My impression of this interaction was that this Firestone location was actively trying to sell me unnecessary services either 1) knowing that I didn't need them or 2) without confirming that I did need them. It left a bad taste in my mouth and I will not be returning to this location.

Pep Boys - tires - Updated May 2026

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