So where do I start? They slapped an inspection sticker on my car without fully inspecting it. My battery was leaking and it was obvious to anyone who is a mechanic. They knew this prior to inspecting it and they still didn't do it. The day after the 'inspection' my battery stopped working and it needed towed. I called the store and they said it wasn't their problem. Horrible service! Progressive warned me not to go there but unfortunately, I did. The manager (I believe his name is Rob) even told me they can't keep staff- everyone is either quitting or calling off. That definitely makes sense as to why they don't have their act together. I will NEVER go to Pep Boys again and I will make sure to spread the word. read more

Pep Boys - Auto Repair Near Me - Murrysville, Pennsylvania

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I appreciate the stripped down, back to basic approach these type of locations take. It makes it easier to just walk in get a simple task done for your car and be on your way...within reason that is. Before I get to the service here, let me speak of the amenities of the waiting area. This is where they blow the competition away. Nice, comfortable arm chairs to sit in, flat screen hanging on the wall to watch, and one of those Keurig machines if coffee is your thing. Of course there is a vending machine for your soda/bottled water needs. Here is where they differ from the competitors. Say you don't want to purchase a bottle of water from the machine and you have your own canister with you. Guess what, they have one of those nifty filtering water fountains that just happens to have the fill station for your canister. Water not your thing, then how about you sit at their recharging bar. Bring your laptop, tablet, cell phone in with you and sit at their chrome topped area and plug it in. USB enabled as well as traditional outlets. Now, let me dive into the service. Before just showing up I was diligent and made my appointment beforehand via their website. I showed up before my appointment at this establishment and still had to wait past the time I was scheduled for service on my car. Before I go into my rant let me just say this place is right next to a similar establishment. I came here because I didn't want to spend a ton of money on something simple and I know doesn't cost much. Well that was a fluke, even with the coupon I printed out online it came to twice as much I am use to paying. To finish up and get to the point here. I could have gone to the next door establishment, paid the same price I was charged here and gotten out within fifteen minutes. It literally took over an hour to do a simple oil change and there was no one there for an oil change at the time, just me. read more

Pep Boys - The multiple bays for service designated for each task. - Auto Repair Near Me - Murrysville, Pennsylvania

They were quick, friendly and were nice enough to give me a discount, no complaints here. Will be coming back.

This place needs to be investigated ,defrauded me of $40. Or inspection they did not perform, wanted me to pay over$1700. Because my brakes and tires and stabilizer bushings , were close to not passing, and to get sticker would have to pay the$1700. Was glad to get out with only $40. I'm 75, and plead was on fixed income. and my son was a local cop and needed to use their phone to call the station to pick me up. They decided I could leave with my perfectly legal car with 12000. miles read more

I went in for an oil change and I thought it had gone well. A few days later I noticed I was dripping some oil, so I went back to Pep Boys and asked them to check that the drain plug and oil filter were tight. They charged me $40.00 to do a 'Leak Evaluation' and came back saying it wasn't the engine oil, I had an oil leak in the motor for the AC and it would cost $180.00 to fix. Since this was covered under my car warranty I went to the dealer to get it looked at. They said the AC motor was fine and the leak was coming from the oil pan drain plug. Pep Boys did not replace the crush ring for the plug and that was causing the leak. I had the pay the dealer $85.00 to fix Pep Boys' mistake and refill the oil reserve. I feel this was a deliberate attempt by Pep Boys to scam me and make me pay for a repair I did not need. If it wasn't, they severely misdiagnosed the problem and shouldn't be trusted. I did talk to manager and was reimbursed for their Leak Evaluation and what I had to pay the dealer. The ease that I got reimbursed makes me think he knew he was caught and was trying to it sweep it under the rug quickly. It still took several hours and unnecessary travel to get things fixed. I will not be going back and encourage everyone else to sat away as well. read more

OK first they were buy three get one free and free mounting and balancing (good deal). So I called the store and they said they had them but I needed to order them online not over the phone.So I ordered them online, gave me the option of what day so I pick Saturday 6 PM after work. So I drove there after work got there about 530 and they talked me into an alignment, so I waited there till after 7 PM, The tire service guy came out and said they were not gonna get my tires on it today. But they did The alignment so for me to hold the tires I had to pay for the tires and the alignment now. They rescheduled me four WednesdayThe 24th at 4 PM. On that day I got there a little before 4 PM and waited again till after 7 PM The manager came out again and said they were not going to get to my tires again because they were shorthanded. So they scheduled me for the 25 at 3:30 PM. Got there on the 25th at 3:30 PM and I took my keys and I waited and waited again till a little bit after seven, they came out and said my tires were done so I picked up my keys and headed out to my truck! I decided to glance at the tires it was getting dark a little and I had to use my phone as a flashlight I couldn't believe it they put the wrong tires on my truck!!! Cheaper Set I was furious went back in and said I want to the right ones put on my truck, they said it was too late to get them done today I yelled a little bit and said I wanted them done today because this was ridiculous! They finally agreed and went back and got my tires on by around 8 o'clock so I took my keys and left after I check the tires correct ones this time. What a terrible way to run a store I will probably never go back! read more

I saw an ad for Kumho tires they were running buy 3 get one free. Never used these guys but will go back when I need tires. They had the tires installed in less than an hour and they were perfectly balanced and no scratches to the wheels. Love the tires. Very polite staff and easy to deal with. I would definitely recommend this location. read more

I had a difficult time with the Pep Boys ordering web site. I was caught in a loop while trying to place an order at the end of a sales period. Although I received confirmation emails regarding my order and service date, when I called the store to confirm receipt the following day, Keith advised me that the order was not received by the Murrysville store computer, but he assured me that he would honor the sale price. Long story short, the web site made the ordering process difficult, but Keith and Danielle got everything worked out for me in the end. Thank you! read more

I'll start by saying, I'm loyal to this place. This specific location has always taken care of me. From the first time I stopped in after driving across country from California. They have always been upfront and honest with me about their prices and honest about what my car needs. I've never had a bad experience with them I believe the manager in charge is Mark Short and he is amazing. As he always does his best to take care of my car needs it has a thousand and one problems lol he even went out of his way to get me in the schedule for service when they were short staffed. I HIGHLY RECOMMENDED this place! Very professional and amazing customer service! read more

Dan and Mark took care of me while traveling awhile ago. Got me in same day and I was on my way. They very friendly and kind, worked quickly and effectively. Found a coupon, they had no problems honoring it! They tried their best to make this an affordable repair for me, which I appreciated!!! Wish they were closer to home, they'd be my new repair shop. read more

I have been to Pep Boys Murrysville a number of times and have received exceptional service each time! Danielle, Mark, John, Damon and whole gang do great work and I would highly recommend them if you need any work done on your car! Sam Park read more

The staff is super friendly. We had a great experience at pep boys. The prices are good. We will definitely be returning to pep boys in Murrysville. read more

I just bought my son 4 new tires today at Pep Boys where I have been going for my oil changes. I called the store to add a coupon and Sam the manager said too late he already rang it up. This was within minutes of the transaction. When asked why he said because he would have to cancel the order then redo it. And this is a problem???? Just do it and keep a customer happy. Then Sam attempts to use a false analogy on me saying you can't use a coupon at a grocery store either after you've made a purchase. Really Sam, lol, complete and arbitrary lie. You took advantage of a kid. Everytime I come to Pep Boys you all offer whatever coupon you have that qualifies. But when an innocent kid shows up you do this? Not cool. read more

So I had lost the brakes in my truck. Had truck towed to Pep Boys in Murryville. Mark was very helpful and extremely nice on the phone. Unfortunately truck got there after store was closed. Then first thing the next morning Danielle called me and gave me and estimate for the repairs. Now first off my truck has over 250,000 miles on it so it obviously needed a lot. Unfortunately times are tough so could get everything it needed right away. She broke things down for me as to what was most urgent and what could wait till the next pay. So i got the most pressing things done first which ended up going past when they were open. Never had a company stay open just for me. So Danielle and Bill stayed to make sure I got my truck back that day. Best service I have ever had and way above and beyond. Will be calling and bringing truck back next pay to get more work done. A+ read more

Don't go here and get tires, or maybe anything at all for that matter. I came here back in December of 2017 just to get 1 tire. and they could not get that right. The tire did not match all three tires that I had on my car. I did not know this until I got my car inspected for the year at another place that I go to. I will never go to pep boys again! read more

I would not recommend going here unless you want your car in worse shape than when you took it in. I took my car to have 3 tires put on and an alignment because my car had been rear ended in an accident and they had no problem putting them on for me. Well not only did I wait 2 1/2 hours for it , but then , when I drove my car away and got to my next destination...I went to open my driver's side door ans OMG it made an awful noise ! So upon further investigation...the front bumper right behind the tire was so bent that it was making contact with the door and causing this cracking noise. I called Pepboys and told them something was wrong and they told me to bring it back later after I got done working. DID NOT EVEN ASK MY NAME BECAUSE THEY KNEW THEY HAD MESSED IT UP ! I went back and still was never asked my name and was told that the guy who worked on my car is KNOWN for messing up cars...REALLY ! Now they said they filed an insurance claim but as of yet...at least 3 weeks ago have heard NOTHING ! I cannot believe that you let someone work who does this to people's cars and you let the person drive off your lot WITHOUT even saying a word. The worst is that you mess up someones car and DO NOTHING TO FIX IT. DO NOT GO HERE....GO ANYWHERE ELSE ! DON'T LEARN THE HARD WAY !!!!! read more

I needed new tires ASAP. I knew that they were worn and I would need new ones soon, but I did not want the expense of new tires so I kept pushing it back. It got to the point where I couldn't ignore it anymore, I had to face the music and buy new tires. I dreaded buying 20" tires for my Traverse. I typed the tire size into Google and PepBoys was one of the first results. My husband and I generally do not like to do business with PepBoys. We have gone to the Greensburg location several times to inquire about parts/service/tires and the people behind the counter are often very rude. But I looked anyway, and found a phenomenal deal on a set of Cooper tires. I looked up reviews of the tires and they were positive. And I looked at competing retailers, but PepBoys was the best deal. Not to mention, it showed that the tires I chose were in stock at the Murrysville location. I placed my online order and scheduled an appointment for the next day. When I showed up for my appointment, the staff was ready for me. They took my car back as soon as I walked in the door. About 20 minutes later, the manager Sam comes into the waiting room and tells me that there's a problem with the tires I ordered. I thought to myself, oh no, this is how they are going to get me...lure me in with a good deal and then I will have to buy a more expensive set of tires. He proceeds to tell me that they did have the tires I ordered in stock, but that they sold them yesterday. There is a flaw in their internet ordering system. When an internet order is placed, it doesn't automatically notify them...someone has to manually check for orders. No one checked for orders yesterday, so they sold my tires. But, Sam said that the Monroeville location does have a set of the tires so he was going to go himself and pick them up. While he was gone, he instructed a technician to dismount my old tires, clean the rims, and get them ready for the new tires. It did seem like he was gone for awhile, but part of that probably had to do with the fact that my toddler was with me and was getting restless. One of the workers, Alyssa, told us that we can change the TV to any channel we wanted to watch. She showed us where the coloring books and crayons were. The chairs were comfy, and there was a Keurig offering hot coffee and tea while we waited. Sam made it back, and my car was finished about a half hour later. The price was exactly what I was quoted online, not a penny more. He also explained to me how the manufacturer's warranty works, and explained to me how to sign up for a free 1-year roadside assistance program. He apologized many times to us that they didn't have the tires and that we had to wait longer than expected. I am still not a fan of PepBoys. But I am a fan of PepBoys in Murrysville. They won my respect, my trust, and my business. I will definitely return to them in the future. read more

Have you ever taken your car to the shop, been quoted a price and then returned to pick up your car only to find the final cost was $60 LESS than you expected? No? Never? Well, this actually happened to me at the Murrysville Pep Boys shop. I initially spoke with Danielle, the manager, on the phone who quoted me a price for new tires, valve stems, installation, balancing & alignment, which was very reasonable (within $7 of the 'Tire Rack' online price). Pep Boys performed the work and completed everything on time. I went in to pick up and noticed a discrepancy with the total cost. Danielle spent a few minutes recalculating and found an error which resulted in a $60 reduction in cost! There are three other local shops I've dealt with in the past who have never, ever saved me any $$$ and consistently attempt to 'upsell' me for un-needed services. In the future, I plan to avoid them and go directly to Pep Boys in Murrysville. Thank you, Pep Boys! read more

This is the best auto repair service place I have been too. All of the employees were very helpful and very honest. the mechanic that worked on my car, John, did such a fantastic job on my breaks. The price to get both my front and back brakes fixed was very reasonable. This was definitely the best place I have ever gone to get anything fixed on my car. I will continue to come to this Pep Boys (and especially ask for their one mechanic John) any time I need something fixed or repaired on my car. This is a great place and I recommend it to anyone that is having car troubles. read more