I purchased my tires from Tire Buyer, as I have a corporate discount. I was a bit apprehensive…read moreabout the process - mostly having to buy tires and have them sent to an unfamiliar shop, as I am new to the area. I was also worried about going just any where, because I am female - though with a fairly extensive automotive background, I like to do without the hassle of sleazy grease monkeys who try to take advantage of unsuspecting women.
That being said, I read some reviews and took a chance! Before I clicked "order", I called to inquire about a few of the installation charges and to get a feel for the process going forward.
I spoke to the owner of Export Tire and he confirmed my inquiries, even offering to price out the same tires at his cost, in the event he would be able to save me even more money. When he realized my pricing was better, not one single word was mentioned about trying to undercut or sell me a different or cheaper tire. What a relief!
When speaking with him, I asked if I would need to schedule an appointment once the tires were delivered - he said "no way, you're welcome to stop in at any time. We will get you right in, even if I have to do it myself." Color me impressed!
As soon as the tires were delivered, I received a confirmation call from the shop. I know this was instant, because I had an email confirmation as well. I told them when I would be by, and again they assured me it would be fine. I asked how long it might take them, and they told me it would be about 20 minutes or so.
When I arrived, they took my car right in (as promised). I sat in the waiting room for about 30-35 minutes, but only because I had a tire light on, and they were trying to erase the code before they sent me on my way. Not a problem at all. I also inquired about the use of Nitrogen instead of air, because I saw they were offering a deal on it. I believe it was the owner I spoke with again, and he said that it wouldn't make too much of a difference - not to waste my money. (Although, admittedly, he said he did not have it at that point).
I also asked him for my tires to dispose of myself, which saved me a few dollars as well. He didn't argue or question my request, and they even bagged them as not to dirty the interior of my car.
All in all, this shop - the owner - the technicians - the process from purchase to install was 5 star all the way! Don't hesitate to take your vehicle here! These guys rock! Thanks, y'all.