I had a great experience at Pep Boys a few months ago. I originally went in because of a leak in my front driver-side tire, but after a full inspection, they found that all of my tires needed to be replaced. I really appreciated how thorough they were -- they took the time to explain everything clearly and physically showed me the condition of each tire so I could understand exactly what was going on. Cory was especially helpful. He walked me through his tire recommendations without any pressure, made sure I got a great price, and explained the service and warranty options in a way that was easy to understand. The whole process felt honest and professional. I know I can go to any Pep Boys, but because of the service I received here, this will definitely be my go-to location moving forward. Highly recommend! read more

My son had to go charge 4 tires , he had an appointment at 8.00am he got late 20 min . When he reached there they told him 45 min , he was there from 8.39 to 12 pm , tired don't take 3 1/2 hours to change . Very bad service and them when you call then they put you on hold for 1 hour , read more

Pep Boys - PEP BOYS - Tires Near Me - Hasbrouck Heights, New Jersey

Kenny and Evan went WAY above and beyond to get my car fixed when I needed it. They were incredibly kind and helpful when I was in a tough situation. Kenny even found a way to save me some money too. Great service, great people. read more

There staff is excellent. I got a flat a hour before closing and even though they were busy the service manager Cory was able to help me and get the problem resolved. I can't thank them enough. This place is truly amazing read more

This is the worst run pep boys in NJ, no doubt about it. These fools never diagnose an issue correctly and are always trying to squeeze a few bucks out of you. Leave them to only doing rubber tires and raising and lowering your car on the lift to mix up the gasoline in your tank. read more

The work done is fine but this is the second time I've been told that a repair will take a certain time and it's at least double. Last time was 3 hours to change a battery. This time 3.5 hours to change 4 tires. In both cases, I was told 90 minutes. It's less a problem that it took so long, as they lied about the time. Instead of being able to plan my day around the repair, it was wasted in the waiting room. Just be up front about how long it takes! read more

I think the best recommendation I can give to this place is that even though I moved from the area, I still bring my Jeep here. Kenny at the front desk is super friendly. Filip the mechanic always gives it to you straight and seems to have a strong passion for auto repair. Last time my car took longer than expected but they were very apologetic, gave me all available discounts (without being asked,) and set me up with a rental car at Hertz for the trouble at no cost to me. Really went above and beyond in a way few businesses do anymore. For something like auto repair it can be hard to find someone you trust, but Filip and the gang at PepBoys Hasbrouck Heights have earned mine. read more

I will never come here again. They always come up with a reason to charge way more for a battery than their website price. This time, it was 79.99 just because the battery has a cover. Last time, they did not replace the insulation around the battery. Add to this the sullen, hostile demeanor of the cashier and the service manager and it results in an experience I'd pay more to avoid. read more

Phillip was professional, quick, explained, and had no issues. Highly recommend to make appointment early to be out early with how things were done in this location. Thank you. read more

I've been to pep boys before for service at this place. Never did I have a good experience starting from the door but said lets give it a try AGAIN. Walking through the door Kenny was the only one to great me. Everyone stayed on the phones and never once looked up. I have to say Kenny was very responsive, professional and with very good customer service. For the exception of Ken everyone that walked in the was treated like they were hanging on a corner. Now the service was a simple one and I won't go into the charges. Because one is dressed down shouldn't mean anything. No one knows who's on the other side of that counter and as a business owner I don't get it now a days if you don't want to work.. don't but don't treat someones property like garbage. The "tech" was one dirty person. He left my car stained everywhere. They put paper down on the mats. Why? I have no clue because he put his dirty boots everywhere but on those papers. Awful.... I don't see this place staying open for long. read more

I go for a oil change and a tire rotation. I mark my tires with a sharpie. They call and say car is complete and ready. I go and oil change is done and tires never rotated. They try to tell me it's done and charge me . I told them it's not completely done and tires weren't rotated. Another 45 mins of my life wasted. read more

What a terrible experience !! No wonder they have so many 1 stare reviews. I wish I had seen this before going. Paul and Philip were the ones helping me and might I tell you they did not help me at all. When I arrived they asked me to have a seat while they work on my estimate to change tires. After a while Philip approached me and told me how everything was so wrong with my car and gave me an esitmate of $2000 - $3000 while I was just there to change a tire. Upon telling them to return my car keys and denying service they asked me to pay $170 just to inspect my car for 15 mins (which I had never asked for firstly) and get me the estimate. I asked them politely why they did not tell me about this charge before taking my car inside (where I couldn't even see it) and they respond saying we told you how much everything cost before and that I agreed to those charges(with no proof or authorisation proof at all). TOTAL FRAUD !! read more

Stay away from Pep Boys on 17 in Hasbrouck Heights. I took my Honda Fit in to repair a coolant leak and I can unequivocally say they did a poor job. They charged me $1800 to fix the radiator leak and as soon as I got the car home I saw it had an oil leak. I took the car back two days later, they assured me the new leak was not related to the work they had done two days earlier (must have been a coincidence, right?) and that it would cost me another $600 to fix the oil leak that didn't exist before I took it to Pep Boys on 17. Let them service your car at your own risk. Beware read more

I saw what I thought was a good deal on 4 tire the add suggested buy 3 get one free , only to find out they use underhanded math to charge you the full price for 4 tires and then credit you for 1 tire at the regular price when the ad clearly provides you the adjusted price you should be paying. The General Manager Freiquie Spinal was very unprofessional when I called to inquire about the charges basically telling no one every questions him about pricing because it correct. I would recommend never to do business at this location Mr. Dixon read more

Total fraud. They'll lie to have you replace parts that are still good. They'll add grease to your car any tell you there's a leak somewhere. never go there they'll rip you of. read more

I went in last week due to a flat tire and it could not be patched. I had to purchase one here and they installed it, no problem there. Jonathan proceeded to tell me one other tire was also very worn and needed to be replaced. Knowing that I would get better prices online, I told him I would buy a new tire elsewhere online and return back when it arrived. He said no problem and said the labor cost would be $17+tax. No problem. I return today with my new tire and explained my situation and told them my interaction with Jonathan. The manager gets called and tries to up charge me $28+tax. I patiently explain to him what I was told by his employee last week that it was $17, what changed? He pulled up my record from the week before so he knows I purchased and got a tire replaced there already. The way this manager interacted with me was completely unprofessional and demeaning. He wasn't willing to try and understand anything that I was telling him. I told him I would never return and that he lost a loyal customer over $10 bucks. Good job. read more

The service there was not pleasant the first time i went. I told them my issue before they checked my car and then they said the issue had to do with the transmission which makes sense if the shifter is attached to that. They then proceeded to say they don't fix that issue when the warranty ppl told me they do. It was a waste of my time and the workers aren't polite at all. read more

I noticed that my tire sensor displayed 23PSI in one of my tires. I keep all tires inflated to 35PSI. I inspected my tire and saw that I had a nail in the very center of the tread. I brought the car to the Hasbrouck Heights location. I told the technician that I wanted the tire repaired with a plug. He tried to upsell me with a patch. However, he did agree to plug it for $25. When driving home after the repair, I was very surprised to see that the tire pressure display showed all four tires had been inflated to 55PSI. I therefore pulled the car over and checked the pressures with my gauge, which showed 55PSI in all tires!!!! I immediately let air out of the tires down to 35PSI according to my gauge. I got back into the car and 3 of the 4 sensors accurately displayed 35PSI, but one sensor still showed 55PSI. I gave it a few minutes to adjust. It did not. I turned the engine off and then back on a few minutes later, and the sensor display was broken. It did not display any pressures for any of the tires. I read the owner's manual and pressed the reset button, but that did nothing. I returned to Pep Boys to speak to the manager, Frankie. He told me that the battery just wore out, and that it had nothing to do with their work. I explained that there was clearly a correlation between his mechanic's intervention and the damage to the sensor, since all 4 sensors stopped working immediately after his mechanic worked on my car. He also expressed doubt that my tires had been dangerously overinflated to 55PSI. He is a very dishonorable businessman and a very dishonorable man. Pep Boys damaged my car and he refused to accept responsibility. I will proceed with complaints to Consumer Affairs and the BBB due to their incompetence and dishonesty. read more

Brought my car in on Monday because the check engine light was on. I told them and said I think I need a tuneup. They couldn't check the light because it turned off before they brought it in. Car ran ok for one and a half days then the light came on again on Wednesday (today). Brought it back. They checked it and said it will cost me over $2100 to fix. Called my boss and he told me to bring it to his mechanic. I showed them the diagnostic paperwork and they said most of what is on it is most likely BS. Waiting until tomorrow to find out what it will really cost. I asked my boss's mechanic if we can do a payment plan and was told that we can work something out. Never going to any pep boys again. I have had more problems with them than not. I will NOT recommend them to anyone read more

Will never go back! They installed my tires incorrectly. They can not read on the tire where it says outside and inside. Plus all customers wearing masks but most of their staff have them pulled down around their neck while talking to customers and their coworkers. Just downright disrespectful. No thanks. read more

Got quoted $2000 for what I knew was a simple procedure. Went to another service station and got it done for less than $100. That's the type of up charge that breaks trust for other, good mechanics and it's a shame. Save your money and avoid this place read more

Management issued a refund. Thank you A lot of unnecessary back and forth but they honored their word in the end. read more

had my truck in jersey city for oil change and spark plugs, when I asked the girl for estimate she told me total is going be 240something $, at the end they only change 7 spark plugs they said they couldn't remove one , then when comes to the bill they charge me almost 900$ that I never sing it, and they said I did sing it and they kept telling me they told me itwas going be900$ i have my guy I go all the time and had no time to go to there, so I stop by them,and there was another man complaining that his car was liking after he got service there at first I thing he just adding up story but later I knew the guys car was damaged, so never in my life again there and I'll let all my friends know not to go to peps in 440 I hope I save someone else from wiping his or her wallet read more

The management and mechanics are attentive to the needs of the two vehicles I bring here for service. I recently had an oil change and had work that needed to be taken care of on belts the mechanic said we're due for replacement. Another issue was quickly rectified by the manager who I've known from a prior store. Pep Boys offers discounts and coupons in the mail, I get minor work such as oil changes done here and am completely satisfied with the customer service and mechanical work. read more

I've been here since 1:00 (yes, I had an appointment) and my car still has not been taken in. It's 3:47 pm. On top of that, they do NOT enforce their mask policy. I've been waiting almost the entire time outside in the heat because some dumb ass customers refuse to wear their masks properly, and in one guy's case, at ALL. They claim they don't have an open bay and as soon as they do, my car is next. But when is that?? The only reason they get 2 stars is because the employee I am dealing with is nice and kind. read more

terrible service and pretty much tricked the customer into more expensive work that wasn't necessary and now is charging them to fix their mistake. waste of time come here. unprofessional read more

Tried to get a little water to put in the engine after the brakes got done and the How was that they had would not put out water and apparently this is the only auto service center that doesn't have a job to put water in. I think they just didn't want to put the water in when the manager came that's week garbage service center customer service read more

Pep Boys - Tires Near Me - Hasbrouck Heights, New Jersey

Terrible experience. Took two hours to perform routine maintenance (oil change and tire rotation). While the time it took to perform the service was a minor inconvenience, this next sequence of events caused true angst and frustration... Technician failed to re-secure the splashguard on the undercarraige of my car after it was ready (my car requires removal of a splashguard on the undercarriage of my car to access the oil release plug). I noticed a loud scrapping sound during my ride home and upon inspection, noted that the technician failed to secure 7 of the 10 screws holding my splashguard in place, causing the splashguard to drag along the highway. I called the shop to explain the situation, and they denied any wrongdoing in their mistake in improperly securing my splashguard to the car and losing 7 screws at their shop. They refused to take responsibility for their error and offered no apologies whatsoever. The rep, Victor, told me on 5/6 that they would view the security footage and call me on 5/7 to provide additional details as to how this occurred. I never received such a phone call. I contacted PepBoy's customer care and still have yet to hear from them. BEWARE and STAY AWAY!!! Poor quality workmanship, and poor customer service. Tried to save a buck by coming to Pepboys instead of the dealer and I truly regret my decision. read more

I was in a bind one Sunday evening (my gas cap was left behind by the pump guy at the station)... and 30 minutes after they closed, they were willing to reopen everything and all (computers and all, which can be very painful)... to sell me one of their last remaining gas cap so I wouldn't have all my fuel evaporate and have me SOL. Forever grateful to these guys! read more

I dropped the car at 2:00 pm for oil change, tire rotation and wheal alignment right now 7:01. still waiting. when i was calling around 6 pm to inquire about my car answering machine was saying store is close. So before drop off the car make sure you have all day. I will appreciate if the district manager calls me. i drop the car to front desk man name Hugo and manager on duty Victor Garcia. I asked Hugo for the district manager's number he said 1-800- pipboys. I waited till 7:15 nothing was done. I just waited wasted 5 hours and 15 minutes. Man I can't believe the service in that location. I thought pip buys is a good place to do auto service I guess not. I think this store will need full attention. I will try to avoid this location and try to find some other place or different company. very unprofessional place. read more

Was quoted $3000 for an unnecessary repair to gearbox. The car couldn't be driven so had it towed to another auto shop and had the issue fixed for $200 (it was just a broken cable). Total rip off. Would never use them again. read more

I brought my car in because the check engine light was on. They kept me hanging for 2 hours only to tell me that the cost to repair my car is $2100 after all discounts/coupons. I then took it to an independent mechanic who was able to completely repair my car for $300. They said that Pep Boys was trying to get me to have things repaired that didn't need to be done at all. I will never return to Pep Boys nor will I ever recommend them to my family and friends. read more

Excellent and helpful staff. I went In looking for a bumper guard for my car. They didn't have it in stock, the employee there didn't even ask, She just picked up the phone and called the other location, and within about 2 minutes She told me who to ask for and made sure I knew the other pep boys to pick up what I needed. That's what I call customer service. Very highly recommend. read more

went on 21st December for getting a quote on 2011 Hyundai Sonata for struts. They gave me a obscene quote, so I told them I need some time to decide. While coming back there was some sound from the engine. I felt odd, in the evening, oil smell started coming out of my engine. I couldn't believe. These buggers forgot to fit the oil cap back. I was stranded in a dollar tree for 45 mjns. Luckily Autozone was open they had the cap and oil. These buggers would have sabotaged my engine. Please don't go. Avoid strictly. I don't know any other way engine oil cap comes off. If it creates a problem I am going to sue these buggers.if this is negligence it would have costed a life. Just to let everyone know in March I had visited the same Pepboys for alignment check as I have a 3 yr package. I was made to fix 2 tire puncture. I had driven the car to Pepboys. I trusted and got it fixed. Now I feel even that was a sabotage. It has costed me 2 new Bridgestone tires. I trusted them then, but today I am 100% sure even that was a sabotage. Please save your car stay away, fix it yourself that is much better. I have dropped samw review on Google. read more

I unfortunately took my car here after it broke down nearby because of convenience. They decided to scam me because they probably thought I was stupid/naive for whatever reason. I was told the fuel pump needed to be replaced, oil change, brakes and a bunch of other things. $1,600 later my car was able to start again but it was not completely fixed. I took it to a REAL mechanic and come to find out the oil wasn't changed and they had actually done more damage to the car probably to get me to come back like a sucker. My mechanic changed one thing, free of charge, and it's better than it was before I took it to these imbeciles at pep boys. If I could give them zero I would, but sadly, I cannot. Mom and pop shops are much better than these chains. Save yourself money and a headache. read more

I went to this Pep Boys shop in Hasbrouck Heights NJ to replace under car engine shield. I showed them a broken piece for reference. They right away advised me to get the shield replaced at the dealer. It is the first time a shop ever told me to get things fixed at dealer. My suspicion is my request is just too small for them. I just wanted to make any future customer aware that you should go to this shop only if your problem is a major one. They may not like to spend time on helping resolve small issues read more

Came in for my 7:30 appointment. Store wasn't even open. They opened the doors at 8:05 AM. I can't say they ignored the customers standing in line. They just stared at us as the workers walked around and refused to acknowledge any of our questions. read more

My company truck was dropped off yesterday at Pep Boys Hasbrouck Heights for repair of the air conditioning system, condenser, valve and fans which we paid a very high price for. After picking it up in the afternoon the car was returned with the airbag light on. When I questioned them about it, they claimed it came in that way which is an outright lie. Obviously they must have bumped something while bringing the truck into the garage which caused the sensor to go off. I brought the truck back in this morning and the mechanic still insists it came in this way and refused to fix it. No manager is on the premises as well. I asked to see the video of its movement yesterday and they refused. So they are hiding what was done to the truck to cause this sensor to go off. The mechanic is rude and nasty, no customer service to be found anywhere on the premises. We have been bringing our truck to this Pep Boys since 2011 and this is now our final visit. We will find an ethical and fair mechanic if one still exists in this world. STAY AWAY!!!!!!! GOG read more

Went there for a tire rotation and alignment and it took them more 4 hours. I scheduled an appointment at 1 pm, arrived there at 12:25 pm. Waited over an hour for them to bring my car in then another hour for someone to tell me that I need my brake pads and rotors changed. I told them I will come back for that. Took them more than an hour to "actually" touch my car. Around 3ish I had enough so I went up to them and ask when is my car is going to be done. The guy said another 15-20mins because they are working on another person's car who was also doing an alignment (who arrived 2 hours after me). I waited for another 15 to 20 mins, they told me that my car is done and no that is not the worst part. While during that 4 hours time frame that I was sitting there waiting for my car, 6 other customers came and left. I walked to my car and found out that they didn't even rotate my tires, so I had gone back in. Took that 10 mins to do the rotation. My question to the manager is what kind of works were done on my car from 2 pm to 4 pm when my car is inside the shop? How long does it take for your mechanics do a simple tire rotation and alignment? You guys wasted my entire day and I had to change my plan due to your unprofessionalism and irresponsible stuff. They are irresponsible because while I was waiting I saw a bunch of them were joking around. read more

They are the worst they lied to my face I told them my car is f up and it doesn't drive the same like my pipe broke or somthing and he checked and said nothing wrong with the car I drive away I'm stuck on the highway lmfaooo because my car was messed up like I told them before they have the worst Mechanics in jersey read more