I have been going here for years for my oil changes and there was always a great Manager there who has recently left and it is quite noticeable. I never felt such pressure To get other things done on my car like I did recently. I was told ! had to use synthetic oil and found out that as a lie meanwhile I have been paying much more because of this. also they told me that my transmission had a leak and even splashed oil in it and took a picture to show me. that was a SKAM! I said I will take it to my mechanic. they kep insisting lI get my transmission fluid changed and I kept saying No! oh they said you may lose ur transmission (scare tactic) !! Thinking I was a weak woman who would fall into their manipulation. No! I left after I had to demand they use regular oil not synthetic and went to my mechanic who in turn told me they were lying about my transmission it was full and there were no leaks. the smell I had coming from the engine was the oil they three onto my oil pan and burning off. my mechanic power washed it off and smell is gone and NO LEAKS AT ALL!! BEWARE ANYONE GETTING OIL SERVICED HERE THEY ARE SKAMS AND WILL TRY TO MANIPULATE YOU INTO OTHER SERVICES YOU DO NOT NEED! I WILL NEVERRRRR USE VALVOLINE AGAIN! I have made a formal complaint to the better business bureau BBB. SHAME ON YOU VALVOLINE!! read more

I would have done better going to a quick lube I thought better quality of service for the amount read more

Waiting over an hour to get an oil change for them to finally tell me that they don't have my filter in stock

Brought car in for tire rotation at Valvoline Suffern NY. I discovered a note that a lug nut was missing on my invoice after leaving. The tech never told me about the missing lug even though I was feet away from him and he got me from the waiting room when the tire rotation was completed. Yes, they returned the car with the lug missing!! Also, Valvoline reports your information to Car Fax. You must opt out. Call your congressperson and get this changed to opting in. read more

Valvoline Instant Oil Change ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ View all Valvoline Instant Oil Change 4.3 (168) Oil change service in Suffern, New YorkClosed OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Reviews from the web Carfax 4.6/5 90 reviews Groupon 4.6/5 48,042 reviews Google review summary 5 4 3 2 1 4.3 (168) Reviews Allprofessional 11 price 5 job 4 coupon 4 +3 Sort by Most relevant Newest Highest Lowest Tanisha Castellanos a week ago NEW Service: Oil change Unprofessional! Ruined my transmission! This is the first time that I am EVER leaving a negative and public review for a ... More 1 Shaakirah Aguilar 10 reviews·5 photos a month ago Service: Body & Trim Disgusting. Never had I ever met such dishonest customer service they rip you off any opportunity they can. I went in to get an oil change . I do not know much about cars which can be my fault however trusting the great reviews I thought I ... More 1 Valvoline Instant Oil Change (Owner) a month ago Hi Shaakirah. I am sorry to hear about this, but we would be happy to start a claim on your behalf if you have not done so already. To start the claim, please send your vehicle's VIN to us at CCSocial@valvoline.com and reference case #SM568352 in the subject line. If you have started a claim and have questions, please call our Customer Care team at 800-327-8242. Veronica Jordan 5 reviews a month ago Service: Oil change They knew more than the woman who spoke to me at Audi parts about what type of oil my Q7 needed. They also knew more than the guys at Auto Zone. They were so friendly and efficient. Amazing service! Valvoline Instant Oil Change (Owner) a month ago Veronica, we're so glad to see you were very well taken care of! It's not just about the service you need, it's about the service you deserve! Drop by anytime, we're always happy to help! Lauren Theobald 5 reviews·4 photos 2 months ago Service: Oil change I had been using this location for a few years (even after moving across the river) but never again. I recently got my oil changed and then noticed some leaking a few days later. Took my car to a mechanic - my oil filter was basically off ... More 1 Valvoline Instant Oil Change (Owner) 2 months ago Lauren, we're disappointed to see this, would you please email your VIN to us at CCSocial@valvoline.com and reference case #SM546284 in the subject line. We would like to address your concerns further! Tanisha Castellanos a week ago NEW Service: Oil change Unprofessional! Ruined my transmission! This is the first time that I am EVER leaving a negative and public review for a business. And it is merited! I was traveling for work and noticed that I needed a oil change. The manager suggested that I get a new battery because there was acid spillage on my present battery. Paid $280, and drove out of the parking lot only for my car to stall. The key fab was also not working. Came back to this business; and was told to change the battery of my remote keys and to "just try again and see how the car drives." Came back to the business a 2nd time, and then was told it was a fuse on the battery. They worked on it, and my car was in even worse shape then coming in. I've been here for 5 hours and my car cannot be put into drive. The manager and other workers do not know what's wrong with my car, will not reimburse me and left me here to wait on help stating I needed to get my car towed. My car needs to be towed and isn't able to be driven after this business worked on my car. This is UNACCEPTABLE! And they all have left telling me "it was a Saturday and they couldn't do anything else." This is the worse business and service I have EVER received, and corporate plus every receipt will be reviewed and investigated. I would NEVER recommend this place of business! They ruined and damaged my car! They left me here- stranded- without help, and are the ones responsible for my car not being able to drive and the transmission! I am so disgusted with this place of business, and have never been so disgusted like this! My car is STILL in their parking lot waiting to be towed, the district manager has yet to follow up with me, and no one has called me from this place of business knowing the situation. UNACCEPTABLE. p.s I STILL am WITHOUT my CAR!!! read more

It's extremely reliable business with the most pleasant professional staff members. They're transparent and keep the service moving feeling accomplished my car was in experienced hands. There is no other place we would go. Thank you read more

Taylor the manager went the extra mile for me the oil change was efficient the staff polite and terrifically helpful with a rattling sound my car was making- I am super impressed with them I highly recommend this location read more

It's fine for what it is. I don't pay for it but if you need an oil change it's dine

Got a $19.99 postcard for an oil change in the mail. Came in on a Friday at noon. The lobby is well ventilated. The floors are in need of a sweep and mop. Complimentary coffee. There's one bathroom that feel like checking out. And large windows where you can watch those busy mechanics fix your cars problems. They try and upsell things and that's... expected. But I didn't feel bad turning them down. (I'm on a budget). The mechanics are good at what they do and it shows. They are constantly moving with efficiency. Not once did I see them check a clock or cellphone or anything that wasn't pertaining to their job. Great job! read more

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I had been using this location for a few years (even after moving across the river) but never again. I recently got my oil changed and then noticed some leaking a few days later. Took my car to a mechanic - my oil filter was basically off of the car and hanging by a thread. I had maybe 1.5 qts left for my engine. Needless to say, I got very lucky. None of the 4 cars from our household will be back. read more

My first time there and these guys couldn't complete a simple oil change the right way. They didnt even put the bolts back in correctly for my skid plate and I noticed it hanging down almost to the ground the day after. They also did not put the oil filter back in the right way. Unreal. read more

Valvoline Instant Oil Change - The oil filter wasn't even put on all the way, resulting in oil spots on my driveway and oil leaking all over the bottom of my car. - Oil Change Stations Near Me - Suffern, New York

Costs WAY too much for a "Semi-synthetic" oils change!!!! $80 and I STILL spend over a 1/2 hour for an "Instant" change. Will allot for the time it takes to go to Midas for a quarter of the price. Nice guys but a RIP OFF! read more

I been coming here for the past 3 years but , this time it was exceptional. Ralph and his crew were very professional, efficient and fast . They did a full check up while sitting In my car such as light checks , battery , filters etc. The two men who were working on my car both explain everything that needed to be change for the benefit Of the consumer not to just to sell up . I even upgraded to synthetic because , I do a lot of driving . This is the place to go ! I wish I could of gave more gratuity for their great work but, there is always next time ! read more

The guys here are great. Down to earth, don't try to push extra services on you, and they're super friendly. I used a Groupon here and saved some money as well. If you forget your coupons, they give them to you anyway. :) read more

First time at this facility. They did a fine job and were very pleasant to deal with. And did not try to upgrade me or sell extras. Even checked my A/C and did not charge. I will be going back! Thanks. read more

Great experience using my Groupon to get an oil change, standard safety inspection and fluid check. I went on a Monday afternoon where two gentlemen worked diligently on my car. There was no wait, their service was great, and their work was efficient. One of them showed me the new oil that was replaced and I saw them refilling my windshield wiper fluid (that I've been meaning to refill but didn't quite get to). They let me know my break lights were out and of course offered to replace. I was in and out of there in less than 20 min! Thank you very much! Needles to say I will be back. read more

After Valvoline changed to just sit in your car service it takes a lot longer no. More 15 minutes. The days of the original Expressway now Valvoline are gone. Takes too. Long now they need to. Go back to the way it use to be. The employees are always nice and helpful. Management on top needs to re think. Go back to. How it was done. From the start. read more

Fast service & decent, but definitely pricey. They really go out of their way to try and upsell you on everything, so make sure to know what you need before walking in the door. It is a nice place and they do good work though. read more

If you need your oil changed, go here! I go out of my way to go to this place because they are a bunch of friendly and helpful staff members. They help you get coupons to keep coming back, their not pushy with services that you don't need. They are fast, but they are excellent! I even get a postcard in the mail with a few bucks off an oil change which helps remind me to get up there. read more

James, Irving, and Michael are the reason why my experience at Valvoline deserves a 5-star rating. As the other reviews said, they worked diligently on my car and they were incredibly friendly as well! An oil change can take my dealership up to an hour sometimes, but they had me out of there in less than 25 minutes! Because of their attentive service, I have recommended Valvoline to both my family and my friends! read more

Went to valvoline in Suffern for the first time. People were nice but the service an knowledge is very poor. They change my oil standard. They never check my air filter, wiper blades or fluids( Windshield and coolant). What happen to the extra service. When I live in Flemington this was done on every visit when I went for a ten minute oil change. Not to mention they never put the oil gasket back on correctly leading to a nice puddle on my driveway with in 2 days. read more

Yes, it's a bit pricey and yes they do try to coax you into buying and fixing more stuff, but after declining those services and downloading coupons off their website (which btw they almost always have) id say it's my number one oil change stop. Fast. Courteous. Professional. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Suffern, New York

Recently got an oil change at this location. The wait to be taken wasn't bad and the service was quick once my car was brought into the garage. Andre and Nikki were very nice, communicative and helpful as they explained my service throughout the process. This was my 2nd time getting my oil changed at a local Valvoline and had great experiences both times. Additionally, they were running a car wash fundraiser in the parking lot for the local high school. Great to see them supporting the community. read more

I used synthetic oil and it cost over $70. A bit pricey so I won't be getting it there in the future. The people were very nice but we waited a long time even though we were the 2nd car in line. Most importantly, it would have been nice if there was complimentary coffee since we waited for over 45 minutes. We had to run across the street to McDonalds. There was a Kurig there but no coffee or creamers, and machine was off. read more

Went there for an oil change this week. The use very deceptive practices to make money. Made me pay $50 for a regular oil change while he quoted 35 over the phone! The guy said they had to use more oil and so need to pay $15 more... All these years I have always been paying $30 at other places for the same car!! Stay away from this place. read more

I never write reviews, but I am blown away by the customer service of these gentleman. They gave me honest truthful opinions, weren't trying to rip me off. 10/10 5 stars. :) read more

The service is really fast, this place is clean and warm in winter. I was a regular customer for 3 years, but the price of synthetic oil change is constantly going up, its $85 before taxes now, this is not the way​ to treat regular customers, I'm not coming back. read more

Horrible service!! They broke my window and refuse to pay for it!!! Very unprofessional workers too :( that was my first and last time there

Oil change went as expected, and of course they wanted to sell me a $50 cabin air filter that I can replace myself in 5 minutes for less than $10, but what upset me is that I walked in with a coupon that clearly stated $19.99 for a standard oil change. The man insisted that the deal was $15 off the regular price "because that what the small code on the bottom of the coupon meant". They argued and argued that the total price was over $25, and when I showed them how the coupon clearly stated $19.99, they replied, "that's wrong". Finally, a manager out of my earshot corrected the price, but there was no apology. They have lost a long time customer. read more