This place is awesome. had to have some serious work on my car. They took it in and inspected it. I had left the car but they called me and invited to go over the findings, showing me everything so that I could see it. When we're done they gave me an estimate based on my needs and when I decided to only some of the work they did NOT pressure to do anymore. When I went back a little while late to pick the car up the manager Eric came in from the shop and told the associate handling me .. Rich I think.. to not forget my military discount. He saw my DAV tag. Got an extra 10% off without asking or promoting. They were all great and will have no problem going back to complete the rest of the work. Great team. read all the BS you want but make your own decision. Give them a shot. You won't be disappointed. read more

Very Unprofessional and dishonest. I went in for a new battery, they told me I needed a new starter for $800. No mechanic ever explained to me what was actually going on. I called their bluff, walked out, started my car (shocker), then went to autozone and got my battery, starting system, and alternator checked for free. Turns out everything is fine. They tried to get me! Avoid this Pep Boys at all costs. read more

On November 29, 2025, I took advantage of a Black Friday deal offered by Pep Boys: buy two Cooper Tires, get two free. On the same day, I scheduled an appointment for the installation of the four tires at Pep Boys store #1054 for 10:00 AM on December 5, 2025. After waiting an hour, I was apologized to for the delay and assured that I would be next. However, after another hour, my vehicle was finally on the lift with the rims and tires removed, only to be informed, "Sorry, we don't have your tires in stock." I was then offered the option to purchase other tires at an additional cost (which felt like a bait-and-switch). I understand that issues can arise, especially during a sale. However, part of good customer service should involve checking inventory before making a customer wait two hours past a scheduled appointment, only to inform them after their old tires have been removed from the vehicle. While at store 1054, I called Pep Boys customer service. I was told my case would be forwarded to a district manager, who would call me back, and was advised to "please monitor my calls." A day later, I am still waiting for that district manager to contact me. What has happened to basic customer service? If it weren't for the customer, businesses would not exist. The customer keeps your doors open, Pep Boys! I received a call at 5:15 PM on December 5, 2025, from Pep Boys Store 1054, notifying me that my tires have arrived and that I can schedule another appointment for installation. Now, I'm questioning whether I can trust Pep Boys for this installation. Can I trust that my life and my family's safety will be protected after Pep Boys works on my vehicle? read more

My girlfriend called to get a quote for a clutch replacement and they quoted $200-500 considering the parts have already been purchased so we had the vehicle towed to the property for an appointment just to find out the quote was wrong and it be approximately $1400. She called 3 times and every single time they quoted $200-$500. I understand the quote was very low but it's very frustrating when three different employees quote the same price on three separate phone calls only to get told a price 2 to 3 times that amount. This place needs to get their employees on the same page because this is ridiculous. read more

Awful, awful customer service. Got four new tires replaced in June. Kept having the tire sensor come on. Took it back, but because the tire sensor wasn't on when I pulled up, they said they couldn't do anything about it. Took it to my dealer and they found a nail in the tire. We're now going to take it to the Pep Boys in Leesburg and see if their customer service is better. read more

We were traveling from Orlando to Georgia, when we stopped for gas and our car was completely dead. Road service was called and it was determined we needed a new battery. We were directed to Pep Boys which was near by. Our vehicle died in their parking lot. They came out, tried to jump and determined that they would change it in the parking lot. These guys were amazing! A++++service! We are grateful! Thank you so much Azi, Brandon, and Eric the manager! read more

They were wonderful and very efficient. Jose always kept me informed of what the Tech was doing.

oil change with appointment wait time 3-6 hours but they don't have the decency to tell you that, you'll check in they'll tell you your next and then pull in 5 other cars while your car sits there untouched for a minimum of an hour. Then they seemed shocked when you don't want to buy tires or repairs here! How long would a tire take here? I've heard others say a minimum of 10 Hours read more

Simply needed to check on a low tire for Honda Civic. Check tire pressure light was on. Looked low. Made an appoint easily on line. They got the car in very quickly. The service person named Azi was very helpful. He brought me out to show me the condition of all the tires while the car was up on the rack. Showed me the wear on the back tires and made suggestion to change tires within the next four months. No puncture in the tire we thought was low. He checked The tire sensors. Also did an inspection of the rest of the basic functions of the car. Because there was no repair, there was no charge. Received the report within an hour of leaving the garage. Person at front desk was cordial and efficient. We will go back when it comes time to change the tires out. read more

I had an emergency alternator repair needed after breaking down on the turnpike. Abigail answered the phone and they were open handled the request to get the parts. Made sure that the repairs got done for me on Sunday and was very cordial and accommodating to my questions. Super thankful for the quick service on a weekend. THANK YOU!!! read more

Jonathan, Jorge - These guys are awesome! I visited Pep Boys for the first time. I was in dire need of a repair late in the day. Jonathan was very honest, stating there are a few cars ahead of me, but he and his mechanics would do the best to get my car in. They repaired my car as promised. Pep Boys is much more than I imagined. I was surprised the vast knowledge the techs have. The quality of their work is second to none, and so cost effective. I am so happy I stopped there. This is a one-stop car repair. Love this shop. read more

This place is the best. I came in last minute Abigail took quick action. They were professional and courteous. I was in/out in less then an hour. Thank you all!!!! read more

Scheduled an electrical diagnostic to see why the dashboard is not turning on. Not only did they not figure out what is wrong with it, they advised me to take my vehicle to the dealership itself and then charged me full price for doing nothing to my vehicle. They claim their technicians have to be paid, I had no idea my $70 job would provide commission for an hourly worker!!! So not only do they lie directly to my face, they provide terrible service while charging full price. Will not be recommending or bringing any other vehicles to this location. Probably the most deserved 1 Star location in clermont. read more

I recently got an alignment done here, and I was pleasantly surprised with my experience. It was fast and they were super friendly. They also did not try to upsell me on anything. read more

Eric and Gabriel were great got me in and out with a great price went shopping around before so I had an idea of what to expect but this shop did better thank you ! read more

If you are looking for auto parts this is not the place to go to. We stopped in looking to purchase a few car wash items to clean and wax our car and were told the auto parts department was closed. They literally had supplies available and we were not able to purchase. Not sure if the place is closing or they are only open for service but it did not look to inviting. Go to the competition if you are looking for parts. read more

Pep Boys - Tires Near Me - Clermont, Florida

Went in to get an alignment done, not only was my truck there almost all day they didn't tell me it was done, and my truck still pulls. Was told it could be a tire but they are in great condition.. and just because a female is calling doesn't mean you can talk to them like they don't understand anything! Highly don't recommend read more

I had a terrible experience at the Pep Boys at the Clermont location. I placed an online order for tires and scheduled an appointment, but when I arrived, to pay the salesperson tried to overcharge me despite showing proof of my online order and claimed that my order wasn't in the system. The salesperson refused to contact a manager, leaving me no choice but to call the police to address the issue because he would not release my car until I paid the higher price. Once the police arrived the salesperson tried to cancel my order that he claimed he could not find. This level of dishonesty and lack of customer service is unacceptable. I strongly recommend avoiding this place for any auto or tire service. Buyer beware. read more

I needed new tires on my avalanche took it to pep boys they couldn't get my tire off spare tire spot stripped the latch that my jack handle inserts to lower spare tire so I show up they have my hood up air filter out I asked why are you under my hood I came in to change my tires has nothing to do with engine no apologies no they will replace the part they broke said it was broke before I brought it in I have to use spare cuz I had a flat so I changed it no problem Just terrible service terrible customer service don't take your vehicle here save yourself the trouble and go elsewhere read more

We felt RIPPED OFF. My wife is a senior citizen and they keep taking advantage of her. She asked for ONLY and oil change. They charged her for the Manager's Special which included unnecessary products and labor. Instead of walking away with at under-$30, she paid over $51. They have also tried to sell her mechanical work when TWO other garages said the work was not needed when we asked for a 2nd opinion !!! SHAME-SHAME-SHAME. Go to the Firestone several blocks away to stay away form having older ladies swindled. AT least they are honest and above-board in charging. read more

I called n scheduled an oil change for 8am on Sunday so i can be in and out. Because i have a funeral to attend 2 and many things I need to handle before it. This was the only time i can do for my busy schedule. They didn't put my truck on the lift until 9:30 All they said they had to work on another car. I called and schedule for 8am as soon as they open and didn't leave till 11 Don't come here worst service iv dealt with in my life read more

I should write this review with 1 star after what I learned in my visit to pepboys for the 6 time, but since the new team there now did me right I am giving the a 5 star rating. I have been going to the clermont store for over a year now with all my cars and turned out that the team that was there before never did my tire rotations. I change my oil twice since i bought my tires at pepboys and there was no way that tires that should of lasted me for 80k miles would of worn down in 6 months. That is when the new team discovered the tires were never rotated. To make it all right they gave me my tires new for a really good deal since I had the insurance. Sad to know you take your car to get fixed and you trust the work gets done and now you have double check someone's work who basically has your life in their hands because if they don't fix the issue an accident can happen with your car. read more

Came in on 30 minutes notice with a nail in my tire, and they patched it in less than 20 minutes. They were so nice and helpful, it was a great experience! Highly recommend Francisco and Jayden! They saved the day! read more

Had an oil change and tire rotation done on my Lincoln Navigator Limited today. Carlos the manager was able to get me in and out quick, efficiently and at a great price! Excellent customer service!! Miguel the tech was also very good at answering my questions and concerns. Victoria the Service Advisor is always very professional and polite. Excellent visit !! I highly recommend this PepBoys!! read more

I bought a car battery for over $200.00. The warranty for 48 months is printed on the battery. When it failed in the warranty period and returned it, we were told the warranty calendar started all over again. That battery failed 13 months later. When I took it back to the store, I was told the store policy is to only honor 48 month warranty ONCE. If someone sells substandard batteries that don't last the 48 month period and only has to replace them with the same battery once, they have ethic's that assure I will not buy any of their products or service again. read more

Pep Boys - Tires Near Me - Clermont, Florida

1/5 stars because I am not a tire expert. They are, but something felt a little off about the way I was treated today. The gentleman helping me was quick to say I needed a new tire. This is where I explain my lack of expertise. It was about 1/8" thick shank , maybe 3/16", stuck in my tire tread. It was seemingly located far enough from the sidewall that a patch or plug would work. But with little explanation from them and little knowledge of tires I went with what Pep Boys recommended, a brand new tire. I've pointed to the location of the shank in the attached photo, this area doesn't seem like the sidewall to me... Their customer service needs a lot of help as well. The gentlemen who helped me had a slight attitude about it all. Not just to me but to other customers in line as well. Maybe it was because it was Sunday or he was sick or having an off day but his attitude was off putting. I won't be returning to this location and don't recommend it to others either. read more

Pep Boys - Tires Near Me - Clermont, Florida

Beware of abusers I had been going to the Pep Boys at 7655 Hillsborough, Tampa, FL, for at least a year, since it was near my house, and the CS was good. Recently, my car went down and my job path changed. I left my car with the store since last Oct, 2020, to be fixed. No word or calls on when it should be done. It is now May of 2021, and still no briefing on conditions. Never again will I return to this location without a demand order and legal proceedings. Beware! read more

I literally had my tires delivered and spoke to Adam and he addressed all of my questions and concerns. I was able to drop my car off and pick it up in a couple hours with my new tires on. Adam was very kind and extremely patient and professional. He made me feel like a customer and assured me everything will be checked and before any work I would be called. Thank you to the Team at this location and I'll never go anywhere else for my car part needs. It's a crazy world right now and a little kindness goes a long way. Thank you Adam. read more

Dropped my van off, almost a week and still not ready, they only have one lift for oil changes and if it is tied up, your out of luck. After almost a week they realize they don't have the correct oil for my van.,,,,,, Never again!!! read more

I've been going to these guys girls couple years now and every time they end up giving me a good deal. Came in to get my tire replaced and they got it done for a good price. Stuart is the GM and he seems to care about his business. Only problem is they can be a little slow occasionally. read more

Pep Boys - Some of the hallways - Tires Near Me - Clermont, Florida

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This place has bad customer service. I had an appointment with them and was told that my car would not be worked on for another hour. There is a reason we the customer set appointments to get in and out as fast as possible. Secondly, I asked the store sales person to rotate my tires because I am a rewards member and they offer this FREE service. He said that he will not do it because my tires are evenly wearing and practically brand new. Even if my tires were brand new and I've driven a decent amount of miles on them, it's a service that you guys provide for FREE! I even called customer service and they said that this is unheard of. They should have not declined this service to me and they can't do anything about it over the phone. This tells me that this place has no customer service or poorly training their sales rep. I will never come back to this place ever again. read more

Booked in an oil change for the latest slot they had available which is 6 PM as I work until 5 PM. They call me two hours before my appointment and tell me that is too late they will be closing up around 530pm lol. Not sure why you would even allow someone to make a service when you're gonna tell them you close earlier then you allow appointments to be booked??? Guy on the phone just told me to go find somewhere closer to me then, thanks a lot lol read more

Went in for a simple tpms replacement and after two hours came back with a car inspection and only a quote of $273.. $64 at Chevrolet.. Went to Tuffy and 45 minutes later it was replaced for a third of the price.. Stay away from these crooks..!!! read more

Carlos and the team took extremely great care of me and my wife after a breakdown on 27. They diagnosed and fixed my car next day. I would trust them with any repair to my vehicle. read more

I had a brake job at a Pep Boys in another town nearby and it developed a clicking noise so I went to the pep boys near my home in Clermont and they were fantastic took off the tires made the repairs for free so I was very pleased they were very efficient very helpful and understanding. I thank them very much. Owner of the white Kia Soul read more

Dropped a truck off to get a tire patched and came back to get it and the wheel is scratched but no one at there shop knows what happen to it, looks to me like a repair at this shop is gonna cost me a few hundred to have the wheel fixed read more

Been having oil changes for my cars in these location (hooks st clermont) and always have a great experience until yesterday. Have an appointment for 10am, dropped off my car and ask if I can pick it up before 2pm and service advisor said yes. 3pm came and nothing so I called and was told tentative pick up is now 6pm. That time came and still nothing, so I head to the shop to see it was already close. What?!?! Why he didn't contact me that my car wasn't fixed?!? Very poor communication. Wasted a whole day for nothing! Good thing he is still there and able to get my keys back. They just lost a loyal costumer. read more

totally a waste of time. absolutely no reason to choose this shop. unless you break down in front of it ( i guess ). many many other shops that actually have qualified techs AND better prices and pleasant customer service, and bonus,,, no mail in rebates. the facts are unavoidable and the nail in the cake is this clear. track record includes on-line bait and switch, terrible web management overall, unprofessional employees, a complete sinking ship. icahn paid a billion three years ago, amazon just agreed to funnel unsuspecting dolts to the stores, and, manny moe n jack even know that now the boys company shows doesn't do anything well. you can just research the employee status, the parts business, the service bay reviews, and if you like disappointment, you can have a go for yourself. good luck, cause either you or they,,, are gonna need it. as for me, lesson learned. not 'ebin on da radar ! so, what do you expect ? drive on ! read more

Bought tires online and had them installed here. Fast service and got the job done adequately. I wasn't really impressed by anything here but I'm happy that they didn't approach me with more services I "should have done" like what happens at every auto repair shop. The waiting area isn't particularly nice but what do you really expect from an auto-repair shop / store. The selection of products for cars is good if not overwhelming at times, and there could be more staff there to help you sort out which products are good, but overall I had a good experience. read more

Roudy was so helpful and a pleasure to deal with. I will be returning if I need service