This location needs an experienced manager. They suck big time. The customer service is nonexistent. No sense of urgency. Went in for a replacement brake light, waited only for them to tell me come back tomorrow for a simple 4 min job. The mechanic said he was done for the night and it a was not 7pm. I waited for 90min!!!! How long does it take to pop a brake light in?????? read more

Location is HORRIBLE!! The lack of communication and the lack of urgency is ridiculous. Scheduled an appointment on Thursday 7/23, but had to change the appointment to Wednesday 7/22. I was told to leave the key in the drop box. Called hours later just to be told that no one notified them. My car sat all Wednesday. Thursday is was told about the repairs and that the repairs will be done Friday 7/24. NOPE!! I called and was told that my car wouldn't be done until Monday. Monday 7/27, of course I had to call to get the current status. MY CAR WON'T BE DONE UNTIL TUESDAY!!! DO NOT!!! I REPEAT!! DO NOT TAKE YOUR CAR TO PEP BOYS ON HARFORD RD!!! read more

They changed my oil for me but also chipped off the paint on my engine hood. The front desk staff was awesome. They also helped me decide which oil to put. read more

They fixed my truck in no time and had it running like it was when i first got the truck after taking it to two different shops that couldn't seem to find the problem the customer service was excellent I will be taking my vehicle back for oil changes any other issues read more

They're very honest about telling you what wrong with your car. Also they're vey patient and understanding.in helping you know how they can help with discounts. The manager always do what he can to make his customers feel comfortable, and I really do appreciate their service. Thank you so very much Pep Boys for being a great business. Ellyott Jackson read more

Employees are friendly and very accommodating. Essentially for Handicapped customers. Was very pleased with their efficient service. Thank you ! read more

My car had its engine light come on so I took my car to be evaluated at this Pep Boys location. They kept my car for 5 days without it being assessed. We called everyday without an answer or an update on the car and would tell us that they would take a look which they never did. We finally decided to cancel the assessment and take it elsewhere. My car was in the exact same parking spot and condition that I left it in. They had really poor communication. The other place we took my car offered a free evaluation while Pep Boys was going to charge me $150+ just for the evaluation. Save your time and money and go elsewhere. read more

Dillon took me right in when I called frantic due to check engine light. Fuel injection clean, oil change, and tune up was the services I received. Dropped off car. Done in about 1.5 hours. Welcoming, competitive prices, and knowledgeable mechanics. I trusted my car would be taken care of, and it was. Blanca Sol is driving like new! Thanks, guys! Recommend? Absolutely. read more

Do not go here. And if you absolutely have to do not let Cory help you in anyway. That guy is useless and this has happened to me more than once from him. Go to NTB right up the street. Better prices and workers that are actually competent. I would not go back to pep boys if you offered me oil changes for life. That place is horrible.... If they stay open another year I'll be surprised And if I could I would give no stars..... read more

Fantastic staff at this location. Specifically Anton up at the front. Very professional work staff who took my appointment time seriously and made sure I could get everything I need done before I had to go to work. My go to spot for an oil change or small work when in Baltimore! Especially with the coupons on line, prices are never too bad. read more

Kindness gets 5 stars all the time. A special thanks to Dillan, I was on my way to the hospital to visit my daughter just out from surgery. On the ride down I noticed an odd sound... A flat tire. I called the spouse and let her know, and changed a tire to a spare in the middle of the McDonald's parking lot. On a hill no less. So after finding make shift blocks, playing with a Rube Goldberg style jack, and getting really dirty, I got to changing a bald tire. When finished, due to the hill, I was worried the tightness of the lug nuts was not particularly tight. Think more in the area of taught or stiff. Think Elmers not Krazy or Gorilla glue Pulling out of the drive at the McD's I noticed the Pep Boys across the way. Gingerly I crossed the street with tire and prayer. When I walked in, Dillan was on the phone helping a customer. When he hung up, he let me know they were closed. I told him my story asked for help and he offered to put a wrench to it. Cutting this novel short, he tightened, smiled and got me off the lot feeling like I was customer number one. To Dillan, My daughter says thanks! 5 stars! read more

DO NOT utilize this location. Purchased BF Goodrich tires with 65000 mile warranty ($1000) and tires went bad within 18 months and less then 15000 miles. Went back to store and they did everything in their power to say it was my fault. But I keep all my receipts and take very good care of my car. I rotate my tires every 3 months and had a wheel alignment in April with them. After much debate they finally agreed to replace tires and it would cost me $500. They scheduled appointment and kept my car all day and no tires or service. Took my car and will eat the loss. Worse place ever and I will never do business with them or buy a BF Good Rich tire again. 1st and last time. Need good tires and service go to K&K tires by Cherry Hill you won't be disappointed and you won't get some old dry rotten tires. read more

I posted a negative review 2 days ago. Since then I spoke with Pep Boys staff and the issue was resolved. Pep Boys worked quickly to address the matter. I appreciate their prompt response. There response and resolution deserves 4 stars. Clayton A. read more

Wow if I could give no stars I absolutely would. I came in to get my battery replaced and they told me I needed a new belt and a new alternator because the battery "leaked acid" all over it causing it to erode. (Only went here because it was late and my car was acting up) I took my car to somewhere I trusted and not only did they show me that my battery is no where near my alternator, but there was NO sign of battery acid anywhere. Also when I got my belt checked, they said there was nothing wrong with it. They are liars and just trying to make a quick buck. They are just trying to take advantage of you. Period. Don't go here. If I would have listened then I would have been charged an upward of 600. read more

Came in to get a specific car issue fixed. Spent $1800 for the issue to remain. Came back to get another diagnosis where they tried to charge me another $2400. I then took my vehicle to a trusted car shop where they fixed my original issue and said it had nothing to do with Pepboys' first or second diagnosis. We will be reaching out to corporate unless we can be refunded for the $1800. If you need your car fixed, go anywhere else. read more

Never take your car here!! Took my truck for a brake change the total was 1,000! It better come with a lifetime warranty I can't believe them, complete rip-off! read more

I came last week for alignment, I had to get 2 more tires in order to get the alignment, before I came here I stopped at my normal mechanic and got my back breaks done, Pep Boys is saying they having trouble getting one of my lug nuts off and if they break I gotta pay for it, after he quoted me a price of $163 last week and this week he trying to charge me $199, then they put to much air in one of my tires 80 psi enough for a van and I have a car ,what I don't like is how mechanics always and I mean always trying to get over on Women, top it off I had to keep calling to find out if they had my tires because they never called to let me know that they had arrived either times, stop ripping women off y'all was raised by a woman, I don't see how they sleep good at night, if I was a Man they be finding all kinds of deals and if I was that kind of woman who would let you dig in my tail you wouldn't be charging me nothing, I don't respect a business who take from woman, BRING A MAN WITH YOU TO INSURE THEY DO WHATS RIGHT read more

Giving Pep Boys 5 stars for the customer service. My check engine light was on so I made an appointment online for a free diagnostic. I was happy that there were appointments for that afternoon and the following day. I took my car in to be serviced and the mechanic identified the issue as my coolant levels being low. He refilled it and sent me on my way. I was thrilled that the issue was minor and he fixed it without charge or hassle. Also, I will always get my tires replaced here as long as they continue to include the 1 year roadside assistance for free. read more

I can't speak highly enough of this place. Long story short: my car broke down on a busy street and had to get towed. It ended up being a bad battery (even the new one I bought was dead!), so it ended up getting taken to this Pep Boys, which I had never been to in my life. Within 24 hours, they had the whole thing evaluated, the battery charged, and my car ready for me - and didn't charge me a dime, just because all they had to do was charge the battery. That's INSANELY awesome. I'm going to be going out of my way to shop here as much as possible from now on. read more

After an oil change, I got a service light that said the trunk was open (it wasn't). So I press the trunk button on my key and it doesn't work. After I manually open the trunk I find that the wiring is cut. I had used the trunk button RIGHT BEFORE the oil change so the service guy must have done something. A trunk wire doesn't get randomly cut during an oil change. Look at the pic. But of course they say they didn't touch the trunk. read more

Pep Boys - Auto Repair Near Me - Baltimore, Maryland

I arrived at 8:45 for my 9:00 appointment. I was greated by Seven. He asked my name and I told him. He said Mr. Stepney Did you not receive the message I left you on voicemail? I said no. (It was left on my work voicemail) He apologized that he wasn't able to reach me. He said we don't have the tires in stock that you ordered online. He went on to say here's what I can do for you. He actually gave me a better quality tire at the same price I had found online. I know this to be true because the tires he was now offering were the ones I really wanted but could not afford. He asked would I be agreeable to that. I said yes. He said it will be about an hour. About 35 minutes later he called to me and said I was done. He rang up my bill and the total was exactly as my original online total was. Great customer service Steven C. Keep up the good work read more

I only chose one star because I had to. It is 12:32 and I have. Even here since 753 this morning to get an oil change and front brakes repaired. When I arrived the building was black and the first employee arrived at 807 am. Others trickled in after that up until 9 am . I told the person I was waiting and he kept walking past me never telling me that he had to order parts for my car. Then to have an attitude about it was horrible . One guy even chuckled when I said I'd bee. Here for over four hours . Horrible customer service ! read more

Came to get a alternator fixed and they completed the work in only two hours. The staff was professional and nice especially Scott!

Got my car towed here 3 days ago to be looked at and have heard nothing. I called and was told they were going to start, called the next day no answer. I went there to ask in person and the manager at the desk says it was never started at all. I asked why and the person that was supposed to is a part time worker and decided not to come in. Sloppy from management all the way down. read more

They made me an appointment for 1pm. They tech went on break @ 1 pm . They said I would have to wait 2 hours for an oil change So I went to Walmart to get my oil change.. I'm not using PepBoys again!!! read more

These are the most rudest people I've ever seen. Uriah is the worst he's a great example of what "bad customer service" looks like. The service dept guy was just as bad. I do not recommend this location read more

On-line reservation was flawless- I dropped off my car without a hitch. Jimmy was courteous and friendly- more important, he gave me an accurate time estimate so I could get a cup of coffee at Zeke's without rushing. Thank you! read more

I patronized this location twice. The first time was for my brakes to be changed. I was advised my brakes were fine, but other services were offered. A short time later, my brakes completely went up. I alerted them of the situation and questioned why my brakes weren't changed when I asked them to, especially after the total costs of both services. The second time, the staff and managers were rude and horrible to me. I hope no one has the poor overall experience I had. Both times had long wait times. read more

So I felt compelled to write the best review that I could possibly right because I feel that this place has been done a terrible injustice. I recently purchased a used car due to some horrible mistakes that my bank has made and that review will come shortly. So in buying this car it needed some things to pass inspection and being a woman I was afraid of who to go to not wanting to get taken to the cleaners by dishonest people trying to sell me things that I don't really need so I did some research online for tires and a few other things and then I called a few places after seeing they're reviews and much to my dismay, the companies who had the best reviews were actually overselling and bumping up the prices to ridiculous amounts! ( remember I already researched online the prices already!) So I decided to call this Pep Boys On Harford Road and they were very nice in the phone and much to my surprise, they gave me an honest upfront price on the tires. They didn't tack on any ridiculous fees and when I went there I asked them if they could price me some other Parts that I knew it were expensive but was told that I would need these parts for my car and again I was pleasantly surprised to see how honest they were and they checked it over and gave me a complementary well check on my car and I was afraid with it being an Infinity they might try to overprice me thinking I had no issue with money ( but that couldn't be further from the truth) Because they were so honest they told me I didn't need the parts that I thought that I needed and that I only needed rotors and brakes along with the tires on the back and they even offered to help me reduce the cost a little and offset it by pre-buying them in the parts department and then bringing them over to the service department which they did for me and it save me almost $200!!!! I am really not sure WHY they do not have 5stars but I think these guys need a fair shake because I had the BEST EXPERIENCE EVER with this Pep Boys location and I most definitely will be doing ALL of my automotive shopping and service there. I couldn't be happier with the entire experience! I don't know if whoever gave the bad reviews was just having bad days or maybe they must have had a problem in the front at with an employee but this place treated me with the upmost Courtesy and respect and did not take advantage of me by selling me parts that I didn't need. I can't thank them enough!!! Thank You Guys! You guys are AMAZING and I really do appreciate you more than you can know! Keep up the great work and will be back for sure!!!! Anyone looking for quality honest people who will give you too notch service it is definitely this place! Have a GREAT day and thanks again! read more

Don't take your car here! I went to take my car for an oil change and waited an hour and come to find out THEY NEVER CHANGED MY OIL, but still charged me for it which later lead to my car having more problems. I will never take my car here ever again and it's sad that it was as simple as an oil change that they couldn't even do??? Like come on. read more

I had a 2pm appointment for a simple oil change, nothing else. It is now 3:23pm and I am still waiting for my truck to get serviced. I had to notify the manager that I had a 2pm appointment for them to pull my truck into the garage for service. Absolutely ridiculous. What is the point of having an appointment time if I'm going to have to not only sit for almost 2 hours for a 30 min service, but have to notify the staff that I have an appointment numerous times for my service to actually begin. I will not be returning. At least jiffy lube will have you in and out in 30minutes. read more

Don't take your car to this place, take mine to change new tires and what they did was break some air pressure sensors...

Slow service...corporate giants...go local. They do have an easy decent selection of parts here. But the 30 minute oil change took over an hour and every time I come to the clerk there is just one and it takes a long time to simply check out my one item while they look up the dude's parts. read more

Last week, I blew out a tire and I needed a quick fix. I wasn't close to my mechanic and my donut was also flat, so I went to the closest auto shop I could find. It was 7:00 when I got there. The guy was very unpleasant and I did nothing to deserve the treatment. He was very annoyed with my questions and very short with his answers; it was as if he was trying to get rid of me. I wasn't asking anything too crazy. All I wanted to know was if the tire came with warranty and if they could put air back in my donut. Also, they never put air in my tires so my tire pressure lift came on. The manager called me about my experience. He apologized for everything I went through. He also gave me a 50.00 gift card for the trouble. I'm satisfied with the follow up of pep boys, thanks! read more

As always great service from Derrick and Jimmy no complaints it was a great experience and will only bring my car here

I was running a bit late, but Jimmy was super helpful in getting the car in and started and communicating throughout the entire process. Car was finished in a timely manner (new brakes and rotors). read more

Much improved service here. Stayed away for years. The manager was professional as she should be. The service was quick. Nice remodeled waiting room. read more

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I scheduled an appointment online to get my A/C fixed. When I arrived in the store, I had to wait several minutes before being helped. When a worker finally arrived, he immediately told me that he doesn't do A/C repairs. The store wasted my time (and gas money) by letting me drive to an appointment for a repair they don't actually do. read more

Went to get my tire fix told tech to take nail out tire he took 2 tires off the wheel confirmed he took the nails out I waited over 2hrs had to come back the next day found out he didnt take the nails out..Nails still in my tire 2 nails..Not a Happy customerReported to manager on duty(tech) read more

I needed help to understand what exactly I needed to recharge my AC and the guy working the register couldn't have been more condescending and annoyed at my questions. One word answers and everything else with a tone. Ideally I would know everything there is to know about my car and we could get through the interaction quickly and with minimal effort. However, I'm highly knowledgeable about other things in life and rely on folks who are knowledgeable about cars to help me in that area when I need it. Never going here again and I live literally three blocks away because I don't like to be disrespected while I spend my money. read more