Just want to give a thumbs up to Chris at Pep Boys on Cobb Pkwy in Acworth, I was told the item I was shopping on the shelf but after I looked and could not locate, I then asked Chris. Chris actually went and looked found it was not on the shelf, but kept looking and found another item that suited my needs even better at a different location. Also I had motor oil to turn in to recycle but slightly more than rule allows per day. Again, Chris stepped up and said they would take all my oil. Chris had my interests in mind and went the extra distance to help. I appreciate this! read more

It was the worst tire experience i have ever had...I wanted 4 new tires...the customer service was non-existent...a matter of fact it was on the side of... they did not care if i was there. I had a 10:30 appointment...it had been canceled. I was told 1hr & 45min for service...dropped car off 10:30am-received a text...car was ready 4:38pm. Was given a price of $1200 with a wheel alignment included...$1407 was the balance ...the alignment was not included...instead of arguing...I just wanted to get the hell out of the place before i lost it. "No one should ever use this place to get tires...you will regret it." read more

Went for battery check ; told me it was good; next day my battery was dead. They made no suggestion to look into it further. Also hardtop reach on phone. read more

Before you take your car to that place BE VERY CAREFUL!!! When they provide you the estimate, ASK FOR WRITTEN CONFIRMATION!!!!!!!! The price they tell you over the phone vs when you're paying would be different. In addition, including their text messages regarding the progress and the status of repair work, they also do not include the price.... Don't get ripped off!!!!! read more

Very nice and helpful!! I needed a battery for my cars key fob. They had it in stock and installed it in no time and I was on my way.

This used to be a standard Pep Boys parts store before it switched to just a service center. These guys really know what they're doing! Always great attitudes, service with a smile, and competative prices (veterans discount, too). I'm a loyal Pep Boys guy and I go to this Acworth location most often. read more

I called them in Acworth when I needed an oil change and tire rotation and everyone else said they were booked up 2 days out. They worked me in after I could come in in a couple of hours and got me back on the road quick. I'd never used their services before but now I will for when the Caddy needs some routine maintenance. read more

On 9/21, I stopped by Pep Boys because my Jeep was vibrating between 50-65mph. I had just had an alignment done at another Pep Boys in Atlanta and that did not resolve the problem. I had an extensive conversation about the issue with the person at the service counter. He then took a look at the tires on my Jeep and found a bubble in a rear tire and advised that I buy a new tire. Since the tread was slightly worn on the other rear tire, I agreed to purchase 2. I returned on 9/23 for installation. After leaving, I headed back to Atlanta and the vibration was even worse. Since the Acworth location was already closed by that time and I was afraid to keep driving, I continued home and parked it. Believing it must be something more serious since I now had 3 brand-new tires (I had replaced one 3 weeks prior -- no vibration after) and another one less than a year old, I made an appointment with a much closer mechanic recommended by my dealership. They informed me that all was needed was for the tires to be balanced. Of course, they charged me $150 to do that after I had spent $350+ at Pep Boys. It's my understanding that balancing tires is part of installing them and I feel like they did not do my job and cost me extra money. Very disappointed in their service. Lesson learned for sure. Be sure you verify that all work is completed before driving away! read more

My family and I, including my young child, were about 4 hours away from home and our car started overheating on Sunday, 10-13-24. We were about 3 miles from this location on Cobb Pkwy and made it to this location at 3:43 pm with our temperature gauge in the red, and were relieved , especially being so far away from home.....that is until we were denied any help because they closed in 17 minute. We walked to Walgreens to buy coolant and topped it off but it didn't help. A family stranded including 2 seniors and a young child were denied help. Wouldn't even step outside for a quick glance..wouldn't spare 1 of their remaining 17 minutes. read more

These heroes put a set of tires on my car when they were closing!! I was traveling from Atlanta to Kansas City and had a blowout on the highway. They stayed late on a Sunday to help me. I actually don't know what I would have done if they hadn't. God bless these people! read more

James was great. I was told all Options and recommended service. Techs were great and work was done timely. I would definitely recommend to others over Mavis next door! Thank you read more

Awful customer service, price gouging I guess cause I have a Range Rover!‍ They didn't reset computer to let the car know oil change completed. They rotated my tires and didn't add air so my car computer thought the air pressure was low. Rude management. 3638 Cobb Pkwy. Never going to another Pep Boys! read more

I visited the shop after work on Friday. ..I don't know jack about cars, I never felt like they were getting one over on me. They truly tackled what was needed without breaking the bank. They were personable and friendly. ...it made the wait not so bad.. felt like we're ol' buddies. I'm beyond thankful for the guys at Pepboys. I'll be back to visit my friends for sure!! Thanks guys! read more

We were traveling and our car has run flat tires. They didn't have a tire for us so we found one nearby but it would take several hours to install. Called pep boys and asked if they would install it for us. They installed it quickly and professionally. We asked what the charge was and he said no charge "we're traveling". I wish I would have gotten the guys name. Definitely recommend this business. read more

Read the long receipt carefully, especially if you have a coupon!!! I recently went in for tires and an oil change. Presented the oil change coupon when I checked in and left the vehicle. The detailed receipt was about 5 pages long, so checked it when I got home only to find out that no coupons were applied to the purchse, so cost $20 more than it should have. The work performed seems to be done well, it just leaves a bad taste to know the checkout has to be carefully watched and checked prior to leaving the facility. I contacted Pep Boys customer support who were virtually useless. Note, I'm very happy with the work performed, just not the checkout process. read more

Worst place ever! Took my car for brakes & rotor replacements. $701.23 way over priced 1st of all for all four wheels. Once the tech was completed the cars keys were handed off to the cashier & then handed over to me with a side note *"the tech spilt brake fluid on the rotors, he tried to get as much off as possible; but just so you know, it'll smell like some thing is burning". D'oh butter fingers! But no biggy. After driving the car for three days the smell gets worse rather than going away. On the fourth day my check brake light comes on, and then the brakes go out! That's correct, completely gave way! Fortunately no one was hurt and nothing was damaged aside from a NDE moment. Had to have the vehicle towed back to their shop, for a re-inspection. Apparently and according to their company the tech who spilt the fluid on the rotors, didn't install the calipers correctly, which ruined the back rotors, ruined the brake lines (some how) and.... well obviously ruined the calipers. So we were with out transportation for a full day, land locked! Obviously they needed to correct the brake system nightmare they created. They replaced the entire brake pads, rotors, new calipers & brake lines at their expense! Which was to be expected. How ever, being my only vehicle (which they were told) they offered no compensation for my time being land locked at the house. The corporate office has been called, I've asked for a full refund on the initial labor portion of the job $340 as compensation. -I didn't pay them $701.23 to have my brake system ruined and have them keep my vehicle unexpectedly. The corp. office recommend I settle this with the store manager Jeff. Who more or less laughed off my request for compensation of them screwing up the job he tried to explain to me that the calipers "just fell off" and that he feels they've "gone above & beyond". No Sir! Going above would have been doing the job right the 1st time, going beyond would be $340 (-labor cost) compensation for my family being with out a vehicle due to your stores negligence. (Imagine the lawsuit had there been an actual accident!) Not only am I peeved about their quality of work, poor costumer service, now I can add, I'm tremendously peeved at his/their arrogance to assume I'd buy the none sense of "they just fell off" & they "went above and beyond". Sincerely, Rusty --------------------------------------------------- Update: 6 8 15 Left with no other recourse then to appeal to social media, I've submitted an open letter to the BBB, FB, Twitter, Tumblr, Google+, YP, in an attempt to garnish a formal apology from the store's manager, as well as the $340 compensation that I feel my family is owed due to no transportation, loss of trust/confidence at their negligence. While I have managed to initiate a quick apologetic response from members of pepboy's social media team, and the assurance they're looking into to matter I have my reservation. But would like a quick resolve. read more

Pep Boys - Open letter to the store manger for the sake of transparency. - Auto Repair Near Me - Acworth, Georgia

If you care about your car and need tires, alignment, etc. take it to Salgados. The one time I don't go to Salgados I have to wait an hour+. Then when leaving my car is already losing traction just trying to get to 20 mph. The next day it got better. But still if I make any right turn or curve with some speed I lose traction and feels like it starts to swerve. It's been a month or so. I have an alignment warranty but I'd rather not have them work on my car again or anyone else drive my car to figure out the problem. Go salgados. The guys at pep were cool that's probably the only good thing I have to say. read more

Pepboys has extremely long wait times so just expect that. They do not include balancing in their lifetime rotations when you purchase tires from them. This is not good customer service in my opinion. I do not recommend buying tires here or servicing your vehicle here. I do sometimes recommend them for parts. They have a nice selection of merchandise in store but make sure you check around for prices, they seem to be a bit inflated. Also, they seem to be nice and helpful. Only problem is, they tend to like to say that they are really busy and want you to come back another day with an appointment. Doesn't help, because if you make an appointment, you will still be there waiting for hours. read more

Pep Boys - Pepboys Auto Acworth - Auto Repair Near Me - Acworth, Georgia

Save yourself the trouble and have your vehicle fixed elsewhere! This shop is a joke. Initial visit the vehicle was there to get a coil pack replaced. That was fine until we found out they left the hose for the radiator off. About 4 miles into driving away car started over heating. Turns out they had to remove the reservoir for coolant to get to the coil pack. So that blew the water pump and tried to make us pay; they did end up fixing after I called them. Then they found out the block was cracked and agreed to fix the problem after some coaxing. Get the car back after 2-3 weeks (never 1 mention of a rental while my daughter went with out her car during this time). Any way... both valve covers developed a leak and now PEPBOYS refuses to fix stating it had nothing to do with their repairs. Even though they had to take them off the old block to put on to the new one. SO PEPBOYS I WILL DO EVERYTHING I CAN TO WARN PEOPLE OF YOUR CRAPPY SERVICE AND LOW QUALITY OF STANDARDS AND REPAIRS!! Good bye PEPBOYS I will avoid you like the plague read more

TJ gave me a great competitive price for a set of installed tires on my Mazda CX-5. I am very pleased as the job was completed within 45 minutes of the appointed time. read more

I had an alternator belt break on the road and the car stalled near by. When I had it towed in he was courteous and gave me a time on when it could be ready. Loved the fact that they gave me a lyft ride to work and back when my car was done. Under promised and over delivered. read more

Took my car in for a simple tire fix. Tire was losing air. They said they fixed it but the next day the tire was flat again. Ended up taking it to a friends tire shop who said there was a screw still in the tire. Called to let them know and was put on hold for 10 minutes until I just hung up. $23.00 wasted. read more

OMG this place is so slow!!!!!!!!!!!! Several customers complaining how slow service is a king them upset. A lot of staff but no one is in any hurry nor do they check in with the customers letting them know the status of their vehicles. One customer said he watched for an hour as no one touches his car after removing the tires. The rep said we thought you were gone. read more

Took my old car in for a battery and was charged $205. Ridiculous price for a battery. We have had issues in the past with them adding on extra warranty charges that we did not authorize. They also wanted $900 for a part that they said was "the cheapest one they found in the area" which we found a 1/4 mile from them for $500. I took a car in for an oil change and they lost my key. Took them about an hour to find it. They also did an "alignment" and the car veered to the right just as much as it did before said alignment. In my opinion they are the worst repair shop around. I would not recommend this location to anyone. read more

Very happy with the service. I sent my 19yr old daughter in to find out about a noise with her engine. They were very friendly and helpful. They could have told her it was some really expensive service, like the previous place that quoted $500. She walked out paying about $50 for a simple fix. I've since taken all our vehicles there for a reasonable and fair evaluation and repair. read more

They put a starter on my car last year and it went bad within 3 months, they replaced it and the second one went back within another couple months. I'm on my third starter from them. And only because they replaced it under warranty, otherwise I would have gone somewhere else by now! Recently my friend got his battery replaced by them and it lasted two weeks! His car broke down after two weeks. They are frauds! They put the cheapest products that probably aren't even new in cars, just from my own experience. Terrible quality service read more

Had my oil changed here. Sounds simple right? You would be surprised at how many places mess that up. Not here. Great staff and service. Mike, the manager, was even able to fix my door saving me a trip to the dealer. This is my place from now on. read more

Last month I needed to get new tires on my van. Ever since the last time I got tires, 5 years ago, my car has never driven right. After taking my car to Pep Boys and getting the best price around on tires my car drives amazing! As a woman it's never fun to get your car serviced but this was really a great experience. I also had my three kids with me. Within walking distance there's a Starbucks, Burger King and Walmart, so there's plenty to occupy your time with three kids. Great prices, great customer service, clean facility and great store manager all make for a great service experience! read more

Today, at Pep Boys, one of their wonderful workers, Cody, was gracious enough to assist me with putting my license plate on my new vehicle. This is one of the reasons I patronize this location in Acworth. Before purchasing my new vehicle, I would always have oil changes, batteries, etc.taken care at this location. The workers always go above and beyond for their customers. If you haven't been a customer of theirs you'll certainly appreciate their fantastic service as well as their pleasant demeanor. Thank you again, Cody, you're the best! Jennifer read more

It is very common to find bad reviews when things do not go as planned. However, this is not the case with my experience today with this Pep Boys. My wife's car started to run very rough and ultimately pulled over and had it towed to this location. For the next two days they tried everything including diagnostics, tune up with new spark plugs, all new coils, with little improvement. After some conversation it was recommended to have it taken to the dealership to explore further options. After all their time and effort I was expecting some charges. Both, Jose the manager and Perry service tech agreed that they would not charge for something they could not fix. That took a bad situation for my wife and I and tried to correct it. And then when they couldn't, worked with me to make it the best it could be. Really appreciate their honesty especially in this industry!!! read more

I scheduled an appointment with Pep Boys because they had a coupon for an oil change. Normally I prefer using mom and pop shops because that's an easy way to shop local and the prices are normally competitive. I should have stuck with that philosophy. Here is why they got two stars: · My appointment was at 6. I showed up at 5:45 and stood in the doorway unsure as to where to go (because this was my first time ever stepping foot in this store) for 7 minutes before I was greeted by the guy behind the counter. · Once I was greeted, I explained I had an appointment for an oil change and I also had a coupon for said oil change. The guy told me that he could give me the $20 off, but that coupon didn't include my type of oil filter because I have a "special" oil filter so I would have to pay more. My $20 off coupon just turned into $10 off. My "special" car is a Toyota Corolla. · The guy behind the counter asked if I wanted my tires rotated because it was included in the price. I told him I didn't need them rotated because I just got new tires not even a week ago so they weren't needing that today and I'd prefer to get finished as soon as possible. · Five minutes into my oil change my car was jacked up, hood open, and all 4 tires removed. · When the guy came to me to tell me what all I needed changed on my car (insert eye roll), I asked why my tires were removed. His answer was " Oh. I remember you told me you had new tires. I guess I forgot to tell them in the shop that you declined it." Ordinarily this wouldn't have been a huge deal except I was 15 minutes early to try to get out early and I was already an hour into my oil change. · Finally after an hour and a half of my oil being changed they told me my car was ready. An hour and a half. For a simple oil change. Never. Ever. Again. read more

I like the service. They are nice, honest, gives us the best deals on parts, along with coupons. The atmosphere is clean.

Great price on tires and extremely helpful in selecting the best value ... also the tire tech Rodol Phe was very good as well ... prices on most all their services are by far cheaper than other places ... I will use them again read more

A couple of months ago, I had some tires installed at this location. They were offered at an awesome price. During the installation, one of the tires to be rotated to the spare position was damaged. Jeff Coleman and Jessica Patterson stepped up and replaced the tire with a matching tire to the ones I was purchasing. This was Exceptional Customer Service! They made me feel that I was important and that they knew how to correct an opportunity. I recommend Pep Boys Acworth to anyone needing there vehicle serviced. read more

Last year my car broke down and it was time to let it go :( so I bought a used Chevy equinox and took my chances with the repairs ... This was a terrible idea. Within two weeks the car started giving me problems and not having a clue on how to handle any of the issues I was so grateful when a friend told me to just take it to pep boys and that they would take care of me .. She was so right ! From day one Jeff (the new store manager) JD, Carson, Jose and Taylor have not only been patient in helping and explaining all issues but they have done so with my feelings in consideration. Pep boys also offers a 24/7 towing service that is a serious lifesaver ... Since being referred to them I've not taken my car anywhere else ( except the other pep boys off Whitlock ave which is just as great !) it's unfortunate that I have had so many car troubles this year but having a great reliable place to get service really helps !! read more

I brought my Toyota Matrix in today. I had just left another tire dealer down the road and needed a second opinion. I was helped by Perry E. He was responsive. He obviously knew what he was doing. He went the extra mile to make sure my tires were in stock before he quoted me a price. He promised me a time to get the tires done and had them done early. My favorite part was-- the alignment was part of the original quote but they found out I didn't need an alignment. He could have charged me anyway and I would have never known but nope, Perry told me I didn't need one and removed it from the invoice. For honesty and courtesy - Perry -- You get an A+ from me. I am going to Pep Boys more often! read more

I came in with pricing questions and was quickly pleased to see an employee approach me quickly and they answered all my questions. They were very knowledgeable and friendly. read more

I recently had a front wheel bearing replaced on my Dodge Neon. The service manager was very helpful and not only explained what needed to be done but he was also great in answering all of my questions. In the past two years coming to this location for a couple of other maintenance visits I have been extremely satisfied with the work and the high level of customer service provided by the store manager and his staff. read more

Jeff is the manager is is as honest as they come. Had some A/C work done that another PB messed up and Jeff covered it under warranty. Although the mechanic at PB missed a few things, Jeff stepped in and made us whole by reimbursing us for a repair that we had to have done at Honda. This store will go the extra mile and make it right. read more

Even though it was busy today they were able to juggle some things to get me in and out. All the staff are courteous and professional, I would recommend this shop anytime. read more