So far, it's been a nightmare. ALL OF OUR THINGS ARE MISSING, AND WE CAN'T GET IN TOUCH WITH ANYONE!
My Partner Cody and I are moving from Roseville, California to Washington State for our careers (Approx. 13 hours by car.) We were initially hesitant to employ movers due to the cost, but Sacramento People Movers offered us discounted pricing after we inquired for quotes and we were going to use U-Haul.
We chose to take this offer after reading the online reviews and scheduled our move-out date for 1/3/2022, about a month before our move. People Movers contacted us after about a week or two to ask us to reschedule our moving date, but we couldn't because we had to leave for work in Washington state. They said we'd still be fine for the move.
On 1/3/2022, we received a text message confirming that the movers will arrive between 11AM and 1PM. After some time passed and they were still not there at 1PM, we decided to contact them to see if they were still on their way. They stated they'd be an hour late, but they'd be there by 2:15PM. Then, at 2:30PM, they still hadn't arrived, so we called again and were assured they'd be there in another 45 minutes. We asked if we may leave so that we could begin our travel to Washington, but they stated we had to be present to sign off on paperwork.
Cody stayed behind to wait for the People Movers as I went with our Pets so we could get to our next stop on schedule. We packed the majority of our belongings into boxes and duffel bags that could conveniently be transferred into the truck, thinking that they would load our belongings in the kitchen, bedroom closets, and larger appliances/computers/furniture as part of the package we purchased.
When they arrived, Cody stated that his experience with the Movers was legitimate, and they took inventory of all our belongings before packing, but they will have to charge us an additional $500 for a "complete" pack because not everything was boxed up. Angela was supposed to call us to go through the expectations of the move and to get a better grasp of how many things we had, but when she called, it was simply for the initial downpayment of $699. We were dissatisfied since we had previously packed a lot of our personal belongings, which would have been packed for us for an additional $500, putting us above our budget for the moving company.
We didn't ask the movers any questions because we were already late for our trip, we paid them the $2100 moving charge via Zelle, and Cody left 1 hour after me. We soon realized that they didn't have our address in WA and attempted calling them, but there was STILL NO ANSWER.
We tried phoning the office and texting Anthony at People Movers, who is in charge of coordinating appointments, the next day, 1/4/2022, and have yet to receive a response. We subsequently received a call from the Truck Driver informing us that he would be dropping off our belongings at our destination at 12 p.m., but they didn't have our address!
We attempted to contact the driver again, but our calls were forwarded to Voicemail. We arrived at the apartments to find no moving truck, no one had
contacted to indicate they had delivered anything or asked for the remainder of the payment, and we tried calling/texting them again with no response.
We tried calling again in the morning of 1/5/2022 and received the same voicemail. We have no idea where or when our belongings will arrive and are at a loss for what to do.
I would not refer this company to anyone.
**UPDATE**
We finally received a call from People Movers and they're trying to quote us an additional $3,500 for our move which is far above the budget we had for moving. They said they will not release our items from the Sacramento Warehouse it is being stored in until we payout the full $7,000. This company will extort you for more money. If you read their reviews on Yelp! and the Better Business Bureau website, you will see they have rated 1 star and a D+ rating for their business practices. read more