This is a fabulous location! Jacob was super helpful and efficient with the truck check out…read moreprocess. If I need a storage unit in the future, I will be shopping here with the affordable prices and awesome customer service.

This U-Haul location saved my errand day...I woke up quite late about 10am and reserved a spot up…read morethe street from this location, they didn't have the truck I wanted and they sent me here!!! So happy they did cuz I met Joseph M. the Sheriff who runs this operation! Quite the gentleman and comedic and very professional! Wonderful attitude cuz let's face who in the world wants to move their stuff on a day off...not me LOL!!! His vibes contributed to the positivity of me releasing my storage items into the wild and without this spot I'd still have items I don't want ownership of! I am very blessed and happy man and this location really really made the difference today so thank you U-Haul for your skills at hiring this man Joseph and maintaining this business!

I have rented a car from them a few times. The Santa Ana location is great. They are friendly and…read morekind. They pick you up from airport in a timely fashion. The cars are always clean and their prices are lower than most. Michelle Matt, DTM

To start off this review, Amir and Dorothy are truly the best! They are the epitome of customer…read moreservice and some of the nicest car rental staff I've encountered. This is what makes a car rental place stand out - their staff and the excellent service they provide. Needed a rental car for our LA/Disneyland trip. I booked through booking.com and got a good deal for 3 days. Upon arrival to SNA airport, Instructions were to call Green Motion (part of U Save) for shuttle pickup. Pickup area is at arrivals near banner 6. Dorothy picked us up and was very sweet! She gave recommendations and was very helpful on the 3 min ride across the street to Atrium hotel where Green Motion/U Save was located. She said the best gas station to fill up was at the nearby ARCO so it wasn't as expensive as the one next to the hotel. Checking in with Amir was very smooth and he gave us 10% off McDonald's coupons at the one near Disneyland. No issues with the Dodge Caravan. Checking out was also very smooth and they let us leave our luggage in the front desk area while we ate lunch around the area. When we got dropped off, I accidentally left my phone in the shuttle and after calling Green Motion back, Amir actually came back to give it to me! Wow I was SO grateful to him for that. He's also super nice and helpful. Thank you Green Motion/U Save (& Amir and Dorothy) for making our can rental experience convenient and easy!

The staffs in this Newport office were really awesome! They definitely need some kind of praise or…read morepromotion from the management! They work hard, they work efficiently, and they work in a positive attitude no matter how busy they are. I rent a storage two days ago. Everything went super smoothly. I came back today to refill the propane tank. They did a great job! Thank you!

Despite the bad reviews I gave it a try yesterday and the manager working here, was busting his ass…read moreand got me through really quickly. Hard worker and nice. Good experience for me on renting a cargo van

I needed moving van, and today I got excellent service. Really welcoming people. I got more…read morereasonable recommendation for rental vehicle.

I rent from this location frequently, always had good service. Today I spoke with Eric, (wouldn't…read moregive last name) he was arguing about a previous rate, he was extremely rude, and told me "It sounds like this rental is going to be too hard" Who says that? Made my reservation with the Orange branch, and they were able to match my previous rate with no problems..

Full circle moment!!…read more We initially hired Local Trucks 2 years ago when we moved into our first apartment. Today, they helped us again to move into our first home. In fact, one of the workers was the same guy as the last time. Both of the movers that came provided excellent customer service and worked quickly and efficiently to move our items. Quality service both times and will always think of them / recommend them for moving needs. Prices are reasonable, and they are very responsive. 10/10 recommend

Responded quickly to my quote, clear communication & super friendly, good service. Love that theres…read moreno hidden costs. Thank you so much!

Our reservation started out rough w Penske. Went to the location my rental was for on 5001 Birch…read moreSt. Commercial building. No desk for Penske. Called the number on my reservation and was told, that location does not do local rentals anymore. They said I needed to call main number for a new location. Called Santa Ana location. They told me they only had 16' truck. I asked them to check for Monday or Tuesday the following week. disconnected. Called again. Disconnected. Went home frustrated. Called the newport blvd location and Juan hooked me up quick and easy. It was a pleasure to have experienced Juan's excellent customer service. He was smiling when I picked up and smiling even more when I returned the same day before close. As he had 7 reservations for the next day. 10 stars for Juan. United States

The last 3 out of 4 Reservations were not honored. I was never informed they would not have the…read moretruck reserved until I showed up. A reservation means nothing here. Useless.

Here's a combined Yelp review that keeps the humor but also clearly explains your concerns:…read more Maybe spend less time timing my 30 minutes and more time making sure the bathrooms have soap. If management is going to be strict and demanding with customers, shouldn't they be equally diligent about maintaining the facility? How do you collect hundreds of dollars every month from tenants, yet make it difficult for them to access, organize, and retrieve their own belongings? The real issue isn't the policy--it's the lack of communication, professionalism, compassion, and basic customer service. My favorite part of this entire experience was being sent multiple emails, and paper given a copy of documents and within 1pm-ish to 1:50-ish essentially being told: "Here's the paperwork. You have 30 minutes. Go." Then later being told: "Well, you sat down." SIR/Lady ... whatever you identify as... --I,sat down because I was trying to read the paperwork YOU just handed me along with the 3 emails lmfao I also have documented back issues that require me to sit periodically. Standing for extended periods while simultaneously trying to review notices, take notes, advocate for myself, coordinate transportation, locate business supplies, and pack a 10x20 storage unit is not exactly a reasonable expectation. What exactly was I supposed to do? Read legal notices. Process multiple emails. Take notes. Pack an entire storage unit. Locate business inventory. Coordinate transportation. Advocate for myself. Manage a disability. And somehow clone myself? And now cancel meetings! All within 30 minutes? At some point I wasn't "sitting down." I was trying to understand the instructions being given to me while being rushed through them. Apparently reading the paperwork was the wrong answer. Maybe next time I'll bring three assistants, a forklift, an attorney, and a time machine. Management appears far more concerned with enforcing rules than providing the service customers are actually paying for. Communication was poor. Compassion was absent. Professionalism was lacking. I'm sure the company's founder never envisioned customers being treated this way. The signage is misleading, the customer experience is frustrating, and the value provided does not match the price being charged. Consumers deserve transparency, professionalism, and reasonable access to the property they pay for every month. Take your money elsewhere. Modern-day robbery disguised as customer service. NO,stars. Tested my Gandhi and raised my cortisol levels and mental health along with trauma from the loud banding on the door given my severe Mental Health notice and disability. They do not care for disabled people, elderly, paying consumer, single head of household, college students , oh, and let's pray you do not identify as a female the micro harassment from Andrew is beyond comprehension. Ewww. Relax, it is just an empty space!?!? We cannot take the building with us lol What a joke of a company along with their executive team. They are so out of touch with reality and compassion. Not 24-7

DO NOT GO TO THIS U-HAUL LOCATION. We booked a reservation for Sunday 03/01 at 10:00am. Got the…read morelocation to pick it up and NO ONE WAS THERE. They did not even give an option to retrieve the key from the lockbox. I wasted another hour trying to get another u-haul same day. ABSOLUTELY HORRIBLE AND UNACCEPTABLE. I get it if I did not reserve in advance but I did. AVOID THIS PLACE.

I had an excellent experience with Movers Best ! ! From start to finish, Thiago, Gabriel, and Jaden…read morewent above and beyond to make sure every piece of furniture and every box was carefully wrapped and protected before loading it onto the truck. Their attention to detail gave me so much peace of mind. They were incredibly hardworking, respectful, professional, and efficient throughout the entire move. It's clear they take pride in their work and genuinely care about their customers' belongings. One thing I really appreciated is that you can request the same crew again--and I absolutely will! I highly recommend asking for Thiago, Gabriel, and Jaden if you have the chance. Thank you all for making the move so much easier! Great new seasons for each of them !

Our company recently relocated racks and inventory from our warehouse in Irvine to a new facility…read morein Santa Ana, and Movers Best did an outstanding job. From the start, they were incredibly responsive to our Yelp inquiry and provided an accurate, highly competitive quote. They were also remarkably flexible, accommodating our schedule changes even after the initial booking, and kept in constant communication leading up to the move. On moving day, the six-man crew and two trucks we ordered arrived right on time. Led by Andre, the team was professional, meticulous, and highly efficient. They listened carefully to our instructions, wrapped our inventory securely, and handled everything with the utmost care. You can truly tell they take pride in their work. I highly recommend Movers Best for any commercial move and will absolutely use them again for our future logistics needs.

Hello Macal and (manager Joe),and to "the Pathetic Trolls who wear there Egos when doing Business…read morewith others ", i am a returning customer and i would like to communicate my car rental experience and the professional attitude while doing business with this car rental location. I've never encounter this lack of compassion while waiting (less than 5 or 10 minute wait) for my transactions. These 2 educated and trained individuals are efficient,courteous and respectful, and very business orientated. i say this because for at least the past several months i have witnessed customers come in and drive out with there rental cars and trucks ,with smiley faces. So please try and remove your ego from this equation ,perhaps you wont be a pathetic troll (smiles). Common sense communicate says don't enter place's of Business wearing your pathetic Egos and demanding that protocols be discarded,then venting your unprofessional and Ego attitude towards these employees ! what a bummer ,than you dont have an outlet to release your ego. remember "Attitude is key to most business transactions okay". By the way may i suggest the next time you may need a car or truck rental that you call Budget/Avis Car and truck rental , its toll free they will be happy to make you happy with the "Budget/Avis rental experience,try it,works for me...Thee counselor

I made an online reservation. Showed up and there were no trucks. The owner said he would call me…read morethe next day. I didn't ever get a call for another truck and I was charged a "no show" fee on my credit card. Separately he was trying to tell me I had to buy additional insurance- I work for an insurance company and know what applies and doesn't.

I had an unfriendly dispute with an employee but Jorge Sandoval made it right. I recommend as long…read moreas he is in charge. update: manny was the name of the person i had a dispute with. This is a U-Haul Dealer and the real name of the company is "RENT ONE" and the reviews are beyond terrible, so support U-haul but there are other dealers in the area that you can go to instead.

I rented a van for $20 per day and they said unlimited miles but it was .89 cents per mile and that…read moremore than doubled the price. They do not reveal that info to you. Jus misleading advertisement